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The Paizo Team will update this thread with known issues and verified bugs.
Please report any bugs you find to the Bug Reports thread and if you have suggestions for the store please add them to the Suggestions and Feature Requests thread.
Payment Methods
-Apple Pay isn't working. This is an issue with our payment processor and we are awaiting a fix.
Library
-Thanks for all your feedback on the Library. This product did not meet Paizo's quality level (and more importantly, yours) and we are working on some fixes based on your feedback. You will see the fixes below coming in waves over the next several weeks.
- Multi-Download: We know it's important to be able to download multiple products at once and this remains a top issue.
- Apply button: We're removing this from the process. When you click a file, it will open up into the download page. When you sort, the action selected will immediately happen.
-Mobile Button: We're moving the download button higher up on mobile devices so scrolling is not required.
- Names: We're updating the navigation to make it clear which item is the single-file download and which is the by-chapter version.
- Filters: The next update will see us remove some filtering options as we work on a better solution that can handle hundreds of results from a single query.
- Pagination on searches will be improved.
- Incomplete Libraries: As we continue to improve the Library, we will sync your digital downloads to the Library. Until then, you will still have access to your old digital content at the community login.
- We have identified fixes for a few common issues. We will address these via updates as well.
Safari Download Issues
Library Knowledgebase: Open PDF to Tab Defaults in Chrome
Subscriptions
- If you are missing subscriptions go ahead and add those back via the Subscriptions page. Please contact Customer Service for any missed subscription products and we will get those taken care of.
- Clicking Skip Product does not display the upcoming product. This is a known issue and we are awaiting a fix.
TEMPLATE FIXES
These are HTML and CSS issues that we are working on.
- You are currently unable to cycle through multiple pages of search results
- Product images zoom make it difficult to flip through the site.
FIXED
- Paizo Connect: This has been fixed on the Paizo side and partners (Demiplane, Hero Lab, and Fantasy Grounds are resyncing product SKUs now. We expect this should be done soon.
-Add-to-next now correctly only adds a the single product you select when on a page with multiple formats.
-Subscription dates are now correct in your Subscription Manager.
-Search results showed a lot of items that didn't relate to the search. We've updated that setting to only include all word matches to see if that's a better experience.
Starfinder: Operation Orias downloads have docked in their appropriate landing bays. You should find them in your Library. If it's missing, please contact Customer Service.