Webstore Coordinator

Posted March 13, 2019

Be part of the team driving one of the most popular and thrilling RPGs in the world, along with a host of other exciting products. As Paizo’s Webstore Coordinator you will report into the Chief Operations Officer and partner with the extended management team. Paizo is seeking a Webstore Coordinator who will oversee a fast-paced e-commerce operation. In addition to keeping the daily operations running smoothly, the Webstore Coordinator will assist in the continued growth of the website and the implementation of new product lines and sales programs. The perfect candidate will be a proven self-starter with fastidious attention to detail, ability to juggle multiple tasks simultaneously, and can succeed without supervision.

Ours is a fun and imaginative culture made up of highly creative and smart people that are passionate about the products we produce. If you are an experienced Webstore Coordinator that happens to have a creative flare in your personality, please apply today!

Essential Duties & Responsibilities

  • Curates third-party retail and consignment products offered through paizo.com
  • Manages product categories and ensures that individual products have appropriate copy, images, and secondary information
  • Collaborates with the Customer Service and Information Technology teams to improve the paizo.com customer shopping experience
  • Holds a lead role in managing consignor relationships, including contracts, in-coming products, and support
  • Monitors product inventory levels and places regular supply orders
  • Closely coordinates with the Customer Service and Warehouse teams to ensure timely fulfillment of paizo.com orders
  • Coordinates with the Executive team to draft and implement online sales and promotions
  • Works to track ongoing sales data, goal performance, and reporting for the paizo.com webstore
  • Manages the strategy and implementation of paizo.com subscription lines
  • Generates marketing emails for paizo.com webstore sales, promotions, and products
  • Works to continuously evaluate, improve, and document webstore processes
  • Works with the Marketing and Technology teams to highlight sales, promotions, and products through other areas of paizo.com and social media channels

Required Knowledge, Skills & Abilities

  • 2-3 years of experience in eCommerce
  • Ability to use HTML as well as skills in image manipulation (using tools such as Adobe Photoshop) will be necessary for curating products on the paizo.com webstore
  • Excellent written and verbal communication skills
  • Ability to maintain a professional and enthusiastic attitude when dealing with customers, contributors, distributors, and suppliers, even in high stress or otherwise difficult situations
  • Ability to work proactively and take initiative in a fast-moving environment
  • Ability to create and maintain processes in response to rapidly changing goals
  • Ability to collaborate with stakeholders and other teams within the company
  • Ability to adapt to new technologies efficiently and independently
  • Has an ownership mindset
  • Some college course work or equivalent experience a plus
  • Background in tabletop gaming and/or familiarity with Paizo products a plus

Interpersonal Contacts

Contacts are made both inside and outside the organization. Internal contacts frequently include Operations (including Customer Service and Warehouse), Information Technology, and Paizo management. External contacts include consignors, customers, distributors, fellow retailers, and game industry manufacturers. This job requires the qualified candidate to be the focal point for many of the integral relationships between paizo.com and the rest of the gaming industry.

Job Conditions

  • Office located in Seattle, Washington area (any relocation expenses are the responsibility of the applicant)
  • Normal office and warehouse working conditions
  • Job might require hours that exceed 8 hours per day and/or 40 hours per week
  • Job will require rapid adaptation to the large workload and the ability to juggle multiple tasks simultaneously

Job Benefits

  • Salary to be determined based upon applicant experience
  • Fully paid medical, dental and vision plan for employee and immediate family
  • Generous vacation, sick leave, and personal days provided
  • Access to the company 401k plan
  • Bonus eligible
  • Employee discount on paizo.com
  • Free copies of all products produced by Paizo

To Apply

Email your resume to humanresources@paizo.com with the following text as subject of the email: Webstore Coordinator 2019