Pathfinder Playtest Preorder Update

i know i havent gotten mine yet do not even know if it shipped i know i havent gotten an email at all yet

Got mine today.

Any idea on Canadian orders?

So with this giant screw-up by Amazon/Paizo on delivery time AND the fact someone at Paizo thought "no tracking information" would be OK.
How long past the delivery date do we wait before reporting "missing" copies and will they have some to fulfil those lost?

I love Paizo but this sounded like a bad idea to begin with and has proven to be not only bad PR for them but for PF2.
If there was a way to cancel my order I could order all the same books today from Amazon Prime for about the same price and get free shipping and delivery by Monday.
It's very sad.

I did search the Paizo web page and didn't find this blog post at all.

On the front page of the website, just under the box that contains the playtest download links, you'll see "Pathfinder Playtest Preorder Update." It has been there since this blog was posted, which is the same time that we sent an email to everyone whose preorders are being fulfilled by Amazon.

Sirmac wrote:

They could of emailed everyone who preorded the books!

They did, on August 1st. Have you checked your junk mail folder?

It's also in the main Paizo blog.

I didn't receive this e-mail. I have checked every folder, as I use gmail. I had to find out through a friend about the Amazon delay. Customer service told me to check this thread for updates. As I'm Canadian, I have no idea when I might receive the book even after reading this over.

Any idea on Canadian orders?

As I mentioned, the first six orders they shipped were all Canadian, and they've been shipping many every day since Monday. Looking at a couple of the most recent departures, I see a bunch shipping via Purolator (random sample: delivers August 10), and others shipping via FedEx (delivers August 9).

Got mine today. Either their delivery estimates for Ireland are really off, or I feel sorry for some of the Southerners. According to the package, mine was sent by UPS next express by Amazon fulfilment. So hopefully it's a case of their delivery estimates are just overestimating by a mile. That, or I was exceedingly lucky.

Darius Silverbolt wrote:

Ok I think I am in trouble for the Beta order. I don't show any order number for my order. I have 1 pending order on my account but I can't find a way to check what the pending order is as it does not show in order history.

Help!

I've identified the problem and will be sending you an email.

I have to disagree with you Sharaya you didn't just ID the problem you fixed it and made it all better.

Once again Paizo staff shows me the have the best customer service in the industry.

Thank You !

Is there a way that instead of the $15 discount on a future order, I still have yet to receive anything from July, that we could get that money just returned to our cards?

So with this giant screw-up by Amazon/Paizo on delivery time AND the fact someone at Paizo thought "no tracking information" would be OK.

How long past the delivery date do we wait before reporting "missing" copies and will they have some to fulfil those lost?

I love Paizo but this sounded like a bad idea to begin with and has proven to be not only bad PR for them but for PF2.
If there was a way to cancel my order I could order all the same books today from Amazon Prime for about the same price and get free shipping and delivery by Monday.
It's very sad.

This.

Do we have a decision on whether we will be able cancel orders and get full refunds (as I have requested via email)? I'm not prepared to wait until September and have ordered duplicates via Book Depository given Paizo / Amazon has not been able to fulfil as promised.

So with this giant screw-up by Amazon/Paizo on delivery time AND the fact someone at Paizo thought "no tracking information" would be OK.

How long past the delivery date do we wait before reporting "missing" copies and will they have some to fulfil those lost?

I love Paizo but this sounded like a bad idea to begin with and has proven to be not only bad PR for them but for PF2.
If there was a way to cancel my order I could order all the same books today from Amazon Prime for about the same price and get free shipping and delivery by Monday.
It's very sad.

I agree. I still have yet to get a notification that my July order has shipped and here we are at the beginning of August,. I am not impressed at all with Paizo this month. AT. ALL.

Do we have a decision on whether we can cancel orders? I'm not prepared to wait until September and have ordered duplicates via Book Depository given Paizo / Amazon has not been able to fulfil as promised.

That would only be fair. I would hope that instead of just sending out a general email to people that Customer Service would take the time to email each person who preordered with updates to THEIR order.

They are now just past 60% shipped.

This is a huge fumble. Huge. We forked over good money in good faith for a product that can be downloaded for free, to have zero tracking info, zero amount of real feedback, and just a disappointing ‘oops’ email.

I ordered the book because I don’t like large PDFs. I like books. I ordered a book. There is no book, at least no this week. I suspect this won’t be sorted until after GenCon.

Major, major disappointment here. I will not make this mistake again, more fool me.

The fault lies with Amazon, not Paizo. I'm not surprised that it happened because Amazon has been messing up their shipments more and more often lately. And it hasn't just been shipments. Their site will show that they have more than enough of an item to ship it and get it to you by their standard delivery dates but then for some reason it is suddenly out of stock a couple of weeks later and you don't get what you ordered for at least a month. Next time maybe instead of ordering via Amazon, try your nearest gaming and hobby store if they are doing preorders.

Denim N Leather wrote:

This is a huge fumble. Huge. We forked over good money in good faith for a product that can be downloaded for free, to have zero tracking info, zero amount of real feedback, and just a disappointing ‘oops’ email.

I ordered the book because I don’t like large PDFs. I like books. I ordered a book. There is no book, at least no this week. I suspect this won’t be sorted until after GenCon.

Major, major disappointment here. I will not make this mistake again, more fool me.

The fault lies with Amazon, not Paizo. I'm not surprised that it happened because Amazon has been messing up their shipments more and more often lately. And it hasn't just been shipments. Their site will show that they have more than enough of an item to ship it and get it to you by their standard delivery dates but then for some reason it is suddenly out of stock a couple of weeks later and you don't get what you ordered for at least a month. Next time maybe instead of ordering via Amazon, try your nearest gaming and hobby store if they are doing preorders.

I ordered from Pazio. They chose to work with Amazon. My LGS is tiny and wasn't going to get any collectors editions of the playtest.

Still Waiting. No email Notta!!!

As for Amazon. Never ONCE has Amazon messed up my shipping when I ordered through them, nor my husband, and we order a lot from Amazon

Putting Blame on Amazon is like blaming the Subcontractor. In the end, the responsibility still lies with the parent company.

Still Waiting. No email Notta!!!

If you ordered from Paizo.com, you will not be getting a shipping confirmation email.

Just like to report, I pre-ordered through Paizo so my order is part of this debacle, and my book just arrived today.

Everyone is acting like the sky is falling over what seems like will amount to a lot of nothing, it's slightly later than expected but earlier than I thought it would be with everything going wrong.

Hopefully I'll get mine by the end of next week.

If you ordered from Paizo.com, you will not be getting a shipping confirmation email.

I received a shipping confirmation email on July 13th from Pazio stating the order would arrive in 7-11 days via Amazon Standard Shipping. On the 31st, after I contacted customer support, I was informed that the shipping company was holding the order back till the 2nd. A friend told me about the Amazon delay as I never received an email about delay

Just like to report, I pre-ordered through Paizo so my order is part of this debacle, and my book just arrived today.

Everyone is acting like the sky is falling over what seems like will amount to a lot of nothing, it's slightly later than expected but earlier than I thought it would be with everything going wrong.

I'm glad that it was only slightly late for you. It would appear that it will be over a week late for some others. Maybe even longer. Having an expected delivery date is important for a limited product like a Collectors Edition (which I ordered).

When I order from Anazon Prime I have no problem getting my stuff. Paizo chose to go with Anazon with no ability for us to check on the order. 8 recieved an email in mid July saying that the order would be sent in such time to get it to me in time for the 2nd. While I appreciate $15 that r eww alot should go back to our cards and not on a future order.

Does the 60 percent include domestic? I live in Spokane Valley Washington. Just want to also say thanks for being upfront about everything and keeping the updates going. Can say I'm disappointed in Amazon.

Friday Aug 3 and still no books.

Joana wrote:

If you ordered from Paizo.com, you will not be getting a shipping confirmation email.

I received a shipping confirmation email on July 13th from Pazio stating the order would arrive in 7-11 days via Amazon Standard Shipping. On the 31st, after I contacted customer support, I was informed that the shipping company was holding the order back till the 2nd. A friend told me about the Amazon delay as I never received an email about delay

That wasn't an "it's shipping!" email, it was an intent to ship email. According to what a lot of people have reported it actually doesn't say that it's about to ship, but that it'll take 7-11 days (in your case) when it ships. Try re-reading it carefully and see if it doesn't match up with the emails others have reported about.

Vornesoul wrote:

Joana wrote:

If you ordered from Paizo.com, you will not be getting a shipping confirmation email.

I received a shipping confirmation email on July 13th from Pazio stating the order would arrive in 7-11 days via Amazon Standard Shipping. On the 31st, after I contacted customer support, I was informed that the shipping company was holding the order back till the 2nd. A friend told me about the Amazon delay as I never received an email about delay

That wasn't an "it's shipping!" email, it was an intent to ship email. According to what a lot of people have reported it actually doesn't say that it's about to ship, but that it'll take 7-11 days (in your case) when it ships. Try re-reading it carefully and see if it doesn't match up with the emails others have reported about.

According to what a lot of people have reported it actually doesn't say that it's about to ship, but that it'll take 7-11 days (in your case) when it ships.

It states "A package containing 1 item from Paizo Order #5044507 is about to ship from Amazon Canada Warehouse via Amazon Standard Delivery, estimated 7 to 11 business days in transit."

The email also links to my Pazio account which states: Shipped Fri, Jul 13, 2018

Vic wrote on July 16th:

NO preorders have shipped. The confirmation email some of you have received says "A package... is about to ship from Amazon Main Warehouse via Amazon Standard Delivery."

You received this email when we charged your card, which had to happen before we can deliver Amazon the data regarding orders that were successfully charged. Amazon will then be shipping them with the target of delivering to most customers near the August 2 release date (which is when the PDF will be available).

The Paizo account page is, unfortunately, misleading. Normally, when Paizo marks an order complete, their warehouse has shipped it. In this case, however, Paizo was done with the order July 13th but only because they had transferred the shipment info to Amazon Fulfillment.

I don't know how difficult it would have been to go in and alter the language for this one order whose fulfillment was handled out of house, but it might have avoided a lot of misunderstanding for people checking their order status.

GentleGiant wrote:

Vornesoul wrote:

Joana wrote:

If you ordered from Paizo.com, you will not be getting a shipping confirmation email.

I received a shipping confirmation email on July 13th from Pazio stating the order would arrive in 7-11 days via Amazon Standard Shipping. On the 31st, after I contacted customer support, I was informed that the shipping company was holding the order back till the 2nd. A friend told me about the Amazon delay as I never received an email about delay

That wasn't an "it's shipping!" email, it was an intent to ship email. According to what a lot of people have reported it actually doesn't say that it's about to ship, but that it'll take 7-11 days (in your case) when it ships. Try re-reading it carefully and see if it doesn't match up with the emails others have reported about.

GentleGiant wrote:

According to what a lot of people have reported it actually doesn't say that it's about to ship, but that it'll take 7-11 days (in your case) when it ships.

It states "A package containing 1 item from Paizo Order #5044507 is about to ship from Amazon Canada Warehouse via Amazon Standard Delivery, estimated 7 to 11 business days in transit."

The email also links to my Pazio account which states: Shipped Fri, Jul 13, 2018

Yeah, I got the same email. What it was intended to convey (I believe) was that they've finalised the order and are about to pass it on to Amazon for delivery.

The belief was that Amazon would then look at where you are, how long it would take to get to you (9 days, I guess) and then ship it to you so that it would arrive on August 2nd (presumably Paizo expected Amazon to ship it to you on July 24th).

Vic was in contact with Amazon daily (near daily?) and it only became clear this week that they weren't actually doing any of that (or only for half a dozen orders, anyhow!) What they actually did was to let all the Paizo orders build up, presumably with a plan to release them to the shipping companies on August 2nd.

Paizo have since been hassling them to get them out the door and hopefully we'll all be getting them "soon".

The above is a kind of cobbled together guess as to what's been going on. However, Vic certainly made a post that when those emails went out on July 13th nothing had actually been shipped. "About to ship..." is not the most precise estimate, after all.

Or, what Joana said. (Faster and simpler than me, as usual!)

Only by a few seconds. ;)

GentleGiant wrote:

Vornesoul wrote:

Joana wrote:

If you ordered from Paizo.com, you will not be getting a shipping confirmation email.

I received a shipping confirmation email on July 13th from Pazio stating the order would arrive in 7-11 days via Amazon Standard Shipping. On the 31st, after I contacted customer support, I was informed that the shipping company was holding the order back till the 2nd. A friend told me about the Amazon delay as I never received an email about delay

That wasn't an "it's shipping!" email, it was an intent to ship email. According to what a lot of people have reported it actually doesn't say that it's about to ship, but that it'll take 7-11 days (in your case) when it ships. Try re-reading it carefully and see if it doesn't match up with the emails others have reported about.

GentleGiant wrote:

According to what a lot of people have reported it actually doesn't say that it's about to ship, but that it'll take 7-11 days (in your case) when it ships.

It states "A package containing 1 item from Paizo Order #5044507 is about to ship from Amazon Canada Warehouse via Amazon Standard Delivery, estimated 7 to 11 business days in transit."

The email also links to my Pazio account which states: Shipped Fri, Jul 13, 2018

Yes, that would indicate that Amazon was "about" to ship it, not that they had done so on the 13th - the intent/ready to ship part. Since Amazon has/had all the books it was automatically marked as shipped in Paizo's system (hence why it shows up like that on your Paizo account). The intent from Paizo was that Amazon would ship the books so they would arrive as close to August 2nd as possible. That's where something went wrong in Amazon's system. We don't know what went wrong on their end yet, though. It couldn't have been that they shouldn't start shipping until the 2nd, as they had already shipped a few books before that.

EDIT:
As the coven of ninjas above have already explained. :-p

Vornesoul wrote:

GentleGiant wrote:

Vornesoul wrote:

Joana wrote:

If you ordered from Paizo.com, you will not be getting a shipping confirmation email.

I received a shipping confirmation email on July 13th from Pazio stating the order would arrive in 7-11 days via Amazon Standard Shipping. On the 31st, after I contacted customer support, I was informed that the shipping company was holding the order back till the 2nd. A friend told me about the Amazon delay as I never received an email about delay

That wasn't an "it's shipping!" email, it was an intent to ship email. According to what a lot of people have reported it actually doesn't say that it's about to ship, but that it'll take 7-11 days (in your case) when it ships. Try re-reading it carefully and see if it doesn't match up with the emails others have reported about.

GentleGiant wrote:

According to what a lot of people have reported it actually doesn't say that it's about to ship, but that it'll take 7-11 days (in your case) when it ships.

It states "A package containing 1 item from Paizo Order #5044507 is about to ship from Amazon Canada Warehouse via Amazon Standard Delivery, estimated 7 to 11 business days in transit."

The email also links to my Pazio account which states: Shipped Fri, Jul 13, 2018

Yes, that would indicate that Amazon was "about" to ship it, not that they had done so on the 13th - the intent/ready to ship part. Since Amazon has/had all the books it was automatically marked as shipped in Paizo's system (hence why it shows up like that on your Paizo account). The intent from Paizo was that Amazon would ship the books so they would arrive as close to August 2nd as possible. That's where something went wrong in Amazon's system. We don't know what went wrong on their end yet, though. It couldn't have been that they shouldn't start shipping until the 2nd, as they had already shipped a few books before that.

EDIT:
As the coven of...

The original quote, and your response, both stated that it wasn't a shipping confirmation email. It was. I, personally, understand what happened. The shipping confirmation email was unclear. It did not explain that Pazio was confirming that the product had been shipped to Amazon, not the customer. The wording was "about to ship from Amazon Canada Warehouse". "From" indicates, it is already at the Amazon Warehouse and being shipped from that location. That doesn't mean a shipping confirmation email did not exist.

Furthermore, of greater concern to me personally, I didn't receive an email regarding the delay and figured Pazio CS might want to know that. This isn't a case of the email being lost in junk or other folders.

The original quote, and your response, both stated that it wasn't a shipping confirmation email. It was. I, personally, understand what happened. The shipping confirmation email was unclear. It did not explain that Pazio was confirming that the product had been shipped to Amazon, not the customer. The wording was "about to ship from Amazon Canada Warehouse". "From" indicates, it is already at the Amazon Warehouse and being shipped from that location. That doesn't mean a shipping confirmation email did not exist.

Furthermore, of greater concern to me personally, I didn't receive an email regarding the delay and figured Pazio CS might want to know that. This isn't a case of the email being lost in junk or other folders.

Yeah, it was natural to read that email as meaning the book was on its way.

For the record - the email I got advising me of the stuffup with shipping came through on the 2nd August (in Australia - likely 1st August US time)

The original quote, and your response, both stated that it wasn't a shipping confirmation email. It was. I, personally, understand what happened. The shipping confirmation email was unclear. It did not explain that Pazio was confirming that the product had been shipped to Amazon, not the customer. The wording was "about to ship from Amazon Canada Warehouse". "From" indicates, it is already at the Amazon Warehouse and being shipped from that location. That doesn't mean a shipping confirmation email did not exist.

The warehouse in Canada should already have received the books by then, but that's a technicality.

Furthermore, of greater concern to me personally, I didn't receive an email regarding the delay and figured Pazio CS might want to know that. This isn't a case of the email being lost in junk or other folders.

That, however, is indeed more troubling and a point of reference to investigate by Paizo. If you haven't changed email address since putting down the pre-order, then you should have received it. Even more puzzling since you got the other email in question when Paizo charged your card on the 13th.

GentleGiant wrote:

Vornesoul wrote:

Joana wrote:

If you ordered from Paizo.com, you will not be getting a shipping confirmation email.

I received a shipping confirmation email on July 13th from Pazio stating the order would arrive in 7-11 days via Amazon Standard Shipping. On the 31st, after I contacted customer support, I was informed that the shipping company was holding the order back till the 2nd. A friend told me about the Amazon delay as I never received an email about delay

That wasn't an "it's shipping!" email, it was an intent to ship email. According to what a lot of people have reported it actually doesn't say that it's about to ship, but that it'll take 7-11 days (in your case) when it ships. Try re-reading it carefully and see if it doesn't match up with the emails others have reported about.

GentleGiant wrote:

According to what a lot of people have reported it actually doesn't say that it's about to ship, but that it'll take 7-11 days (in your case) when it ships.

It states "A package containing 1 item from Paizo Order #5044507 is about to ship from Amazon Canada Warehouse via Amazon Standard Delivery, estimated 7 to 11 business days in transit."

The email also links to my Pazio account which states: Shipped Fri, Jul 13, 2018

I got the same email.

Netherlands, there are a bunch. Large packages shipped via DHL, Delivery Estimate: August 7

Small packages shipped via IMEX, Delivery Estimate: September 6

What is a small package and what is a large package? I just ordered a hardcopy of the rulebook. I assume that, since it probably doesn't fit in the mailbox, it is a large package?

Yeah, no e-mail to me about the screw up either. Not sure what's going on with that.

Just got my items a little bit ago (Utah, here), and aside from one of those little plastic hanger-things getting stuck to the dead center of Doomsday Dawn's cover, it's in pretty good shape.

While I can't say I was happy to have the books delayed, I know things like this happen

Still have not received mine as of 8/4/18. I am going to guess that I won't be getting my package anytime soon. I am not happy with the delay. I preordered the books three months ago and would like to have my books on the promised date. I ordered through Paizo instead of Amazon because this company said that they couldn't promise prompt shipments through Amazon. Well the friends that I know who ordered it through Amazon already got theirs and I still have not received mine yet. I am highly upset with this whole situation.

Now all I get is an email that says "Sorry we screwed up and you are out your money, but here is $15 to make it better."

What a rip off. Paizo should be giving me a discount on my card and not store credit. Now I have to order more crap from them and wait another three months for it to arrive as well.

Ah so we can expect our books anywhere between 14 to 22 days later ok. Thank goodness they shipped Starfinder better last year.

Who should I expect to deliver my order? USPS? UPS? Fedex?
I'm in central North Carolina

I think there is some mix up among the comments on this thread between "fault" and "responsibility" as well as "excuse" and "explanation."

Paizo is definitely responsible for this mistake. They have admitted that, owned it, and are trying to make reparations for it. They foresaw a problem with fulfillment, endeavored to head the mistake off before it hit, then were let down by the people they entrusted to head off the problem. Their mistake.

It wasn't their fault in that no one at Paizo did anything wrong—they simply were let down by others. This is one of those situations that occasionally rise in life when you do everything right and still lose. It sucks, but there it is.

Further, Paizo is not making an excuse for what has happened. An excuse gives you a free pass for doing something normally not acceptable. Not showing up for work? Bad. Not showing up for work because you have the flu? Excusable.

What Paizo is giving is an explanation as to what happened and why. It doesn't excuse them from responsibility: this is simply to let us know what is happening and how a company with a reputation for great customer service could make such a gaff.

I get people are upset, but I work for a company that has been let down by the incompetence/mistakes of subcontractors in the past. You essentially have to apologize for someone else's screw up and then swallow a loss to try and make things right. It is a little humiliating and very frustrating. Paizo has my sympathies: I feel your pain.

Posted in the other thread: We are at 71% shipped.

What is a small package and what is a large package? I just ordered a hardcopy of the rulebook. I assume that, since it probably doesn't fit in the mailbox, it is a large package?

Many international shipping services have 4 pound maximums or minimums. I am assuming that when Amazon has chosen different services for similar destinations, the reason is usually because they're sending packages under 4 pounds via one method, and packages over 4 pounds via another. I also do not know their finalized shipping weights, but I think it's safe to assume that if you have more than just a rulebook, it's over 4 pounds. If you have just a softcover rulebook, it's probably under. If you have a hardcover or deluxe hardcover, It could go either way, depending on how much their packaging weighs. That said, they are occasionally splitting orders into multiple packages, so your large order may end up being two small shipments.

Who should I expect to deliver my order? USPS? UPS? Fedex?

I'm in central North Carolina

I believe that most US orders will be delivered by USPS.

I'm really hoping to luck out and get my stuff by Monday. I've got friends coming over Monday night to playtest the first "Chapter" and I hope to have my flip maps and books. Worst case scenario I draw the map or use some Dwarvenforge / tiles. I should go looking to see if anyone's prepped out handling combat for 5 pcs instead of 4 for the playtest.

Frayed Knot wrote:

Who should I expect to deliver my order? USPS? UPS? Fedex?

I'm in central North Carolina

I believe that most US orders will be delivered by USPS.

I really hope some deliveries in the US aren't USPS, as they apparently don't have anything scheduled to come to my house for the next 7 days... I know it isn't Paizo's fault but it still makes me sad.

I received my copies of the Playtest Rulebook and Doomsday Dawn today!

Honestly... two days late isn't all that bad!

As an aside, it was Pathfinder Day in my mailbox!

Also arriving today were my AP subscription ("War for the Crown" part 6), a copy of Rule of Fear that I bought on eBay, and three other Campaign Settings that a friend from the messageboards sent me. (Inner Sea Bestiary, Occult Bestiary, Inner Sea Monster Codex).

Still Waiting. No email Notta!!!

As for Amazon. Never ONCE has Amazon messed up my shipping when I ordered through them, nor my husband, and we order a lot from Amazon

Putting Blame on Amazon is like blaming the Subcontractor. In the end, the responsibility still lies with the parent company.

You're an outlier. In the past two months Amazon has shipped 3 prime orders of mine a week late. I've heard similar stories from other people recently.