Pathfinder Playtest Preorder Update

Wednesday, August 1, 2018

When Paizo was planning this year's Pathfinder Playtest, we expected to exceed our own ability to fulfill orders on a timely basis, so we decided to use Fulfillment by Amazon. Unfortunately, Amazon's reports indicate that most customers will not be receiving their orders by tomorrow's release date. They shipped 3 orders on July 28, 3 more on July 29, and no orders on July 30 or 31. Today, they have shipped almost 10% of the outstanding orders, and they are continuing to ship through the night and into tomorrow. They have so far been unable to tell us when they will complete shipping. We will be posting updates as we receive them in this forum thread.

This delay doesn't impact preorders placed with retailers; most of them should have already received their products for release tomorrow. Paizo.com preorders for pickup at Gen Con are also unaffected.

We sincerely apologize for this delay. If your paizo.com Pathfinder Playtest preorder is being fulfilled by Amazon, we will be giving you $15 in paizo.com store credit in the near future.

PDFs of all of the playtest products will be available for free shortly after 6:00 AM Pacific time at paizo.com/pathfinderplaytest.

—The Paizo Team

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48 people marked this as a favorite.

I don't normally post, but I fely compelled to today. As disappointing as this may be, I honestly must say Paizo customer service always impresses me. It's clear you care deeply about your customers and your products. Thanks for letting us know, and doing right by us, even in circumstances out of your control! We all knew you would!

Liberty's Edge

It is understandable that there are going to be some delays. Perhaps this will help get the kinks out of the system for the release of the new Core Rulebook next year.

Liberty's Edge

9 people marked this as a favorite.

Instead of a store credit I would prefer a $15 refund to my credit card that would offset the delivery charges since Amazon failed to meet up to its obligation.


4 people marked this as a favorite.
Pathfinder Adventure Path, Roleplaying Game Subscriber; Pathfinder Comics Subscriber

Wow, that's very generous considering it's entirely not your fault. I mean, I'm bummed to have to wait for the hard cover, but I'll still have the pdf AND 15 bucks to buy cool Paizo stuff. Thanks!


1 person marked this as a favorite.

Wow, the timing on me checking the site out is perfect. The credit are a nice touch and the virtual version of the book will still be available so it should be fine :3

Thank you for the follow up.


That's honestly very frustrating. Doubly so when people who ordered through local stores will have their books on time (or before release in some cases...).

I was looking forward to getting my books all week. Hopefully they will at least be here before my group has our first session scheduled.


2 people marked this as a favorite.

As always, top notch customer service.

Sovereign Court

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So I got the email about Amazon shipping. Funny. I got an email back on July 13th that said this

Shipping Method Amazon Standard Delivery
Package Tracking Shipped Fri, Jul 13, 2018 (package 1110509)
Not trackable

SO... Who is telling the truth.

Still not gotten mine so Paizo jumped the gun?


Pathfinder Adventure Path, Maps, Roleplaying Game Subscriber; Starfinder Charter Superscriber

Thanks to Paizo but oi, c'mon Amazon. Is it the weather? I imagine the technical and marketing staff, let alone operations, spent a lot of effort to put all this together. PLUS they're getting ready for Gen Con!

I must admit I liked the idea of everyone digging into their books at the same time, but hey at least we'll all be cracking open those PDFs tomorrow.


2 people marked this as a favorite.
Pathfinder Adventure Path, Companion, Maps, Modules, Roleplaying Game Subscriber
IceniQueen wrote:

So I got the email about Amazon shipping. Funny. I got an email back on July 13th that said this

Shipping Method Amazon Standard Delivery
Package Tracking Shipped Fri, Jul 13, 2018 (package 1110509)
Not trackable

SO... Who is telling the truth.

Still not gotten mine so Paizo jumped the gun?

On July 12th, Vic Wertz says:

Vic Wertz wrote:

NO preorders have shipped. The confirmation email some of you have received says "A package... is about to ship from Amazon Main Warehouse via Amazon Standard Delivery."

We are still in the process of charging cards so that we can deliver Amazon the data on the orders that were successfully charged. Amazon will then be shipping them with the target of delivering to most customers near the August 2 release date (which is when the PDF will be available).

My Order History shows it as shipped that day because their site isn't set up to account for another fulfillment service actually delivering the package, but if you check the email you received, it really does say "about to ship."

Liberty's Edge

Ah boo. That stinks that I won't get the physical copy until the 9th according to Amazon. I've been watching the playtest posts come out with excitement, so i guess I can wait a few more days.


1 person marked this as a favorite.
Pathfinder Adventure Path, Maps, Roleplaying Game Subscriber; Starfinder Charter Superscriber
IceniQueen wrote:

So I got the email about Amazon shipping. Funny. I got an email back on July 13th that said this

Shipping Method Amazon Standard Delivery
Package Tracking Shipped Fri, Jul 13, 2018 (package 1110509)
Not trackable

SO... Who is telling the truth.

Still not gotten mine so Paizo jumped the gun?

I think that's a notification of intent to ship. It wasn't really shipped. More like "hey Amazon, come get this" as when they put an order in with them. If you've ever gotten sent a tracking number for a package, but looking it up it wasn't available yet or it ready "waiting to be picked up" that's the same thing.

I don't believe Paizo jumped the gun, more than Amazon didn't coordinate something and/or weather maybe.


4 people marked this as a favorite.

This is a huge fumble. Huge. We forked over good money in good faith for a product that can be downloaded for free, to have zero tracking info, zero amount of real feedback, and just a disappointing ‘oops’ email.

I ordered the book because I don’t like large PDFs. I like books. I ordered a book. There is no book, at least no this week. I suspect this won’t be sorted until after GenCon.

Major, major disappointment here. I will not make this mistake again, more fool me.

Grand Lodge

A bit sad, but here in NZ I wasn't expecting it for a month anyway. So it'll 100% be September before I see it now. Thanks for letting us know, rather than just hanging on, and the PDFs are there :)

Sovereign Court

1 person marked this as a favorite.
Studpuffin wrote:
Ah boo. That stinks that I won't get the physical copy until the 9th according to Amazon. I've been watching the playtest posts come out with excitement, so i guess I can wait a few more days.

Actually, this was not an email but a link that was in the email that went right to Paizo's web site. Yes the email says about to ship, but the link that goes right to Paizos site says Shipped.

Just overnight it to me keep your $15 bucks, nothing I want on the site. Besides $15 bucks doe snot about to much. I am not a fan of PDF's I cannot stand reading on a PC or a tablet. I like the old fashion book method for everything

Sovereign Court

mach1.9pants wrote:
A bit sad, but here in NZ I wasn't expecting it for a month anyway. So it'll 100% be September before I see it now. Thanks for letting us know, rather than just hanging on, and the PDFs are there :)

Have to agree. I hate PDF's Give me a book. Because when the missles fly or the zombies knock out the power, Your pdf ain't worth nothing on that tablet or PC with no power. That book at least offers me TP, a fire, or a good read.


1 person marked this as a favorite.
Pathfinder Adventure Path Subscriber

So, wait, even pre-orders which are destined overseas (i.e. Europe and so on) have only started shipping on July 28th? That makes it basically impossible that they will arrive earlier than mid-August, given every past experience I've had with overseas shipping. :-/

Paizo Employee Chief Technical Officer

4 people marked this as a favorite.
Joana wrote:
IceniQueen wrote:

So I got the email about Amazon shipping. Funny. I got an email back on July 13th that said this

Shipping Method Amazon Standard Delivery
Package Tracking Shipped Fri, Jul 13, 2018 (package 1110509)
Not trackable

SO... Who is telling the truth.

Still not gotten mine so Paizo jumped the gun?

On July 12th, Vic Wertz says:

Vic Wertz wrote:

NO preorders have shipped. The confirmation email some of you have received says "A package... is about to ship from Amazon Main Warehouse via Amazon Standard Delivery."

We are still in the process of charging cards so that we can deliver Amazon the data on the orders that were successfully charged. Amazon will then be shipping them with the target of delivering to most customers near the August 2 release date (which is when the PDF will be available).

My Order History shows it as shipped that day because their site isn't set up to account for another fulfillment service actually delivering the package, but if you check the email you received, it really does say "about to ship."

This is all correct.


7 people marked this as a favorite.
Denim N Leather wrote:
There is no book, at least no this week. I suspect this won’t be sorted until after GenCon.

Paizo's initial prediction was Aug 1,2, or 3. It's Amazon. They can get things places overnight if they have a mind to. So the books may be a few days later than that.

Staff have already said that Amazon has started the process, and is already shipping books.

Your statement that this won't be sorted until after Gen Con is just plain wrong. Staff have *already* sorted this.

And I'd be really surprised if all of us don't have our books by the end of the weekend, just a few days later than we expected.


10 people marked this as a favorite.

1st, I want to thank you for taking the initiative to offer some sort of compensation for something that wasn't your fault.
2nd, Thank you for letting us know as soon as possible. I was a little disappointed, but the PDFs will do nicely. I ordered the books to have a piece of "history." Most of my play group can't read the same book at once anyway.
3rd, I hope to all that is mighty that you are getting some sort of apology from Amazon for this. I was planning on starting to pre-order other things through them in the future and this has me reconsidering (though I will admit we don't know the full story so it could be both Paizo and Amazon at fault).
4th, if you do decide to use Amazon fulfillment in the future, maybe look to getting tracking information? I myself wouldn't mind paying just a little bit more to make sure I know when a package is arriving. That way I can stop watching the mailbox like a sad person.

Sovereign Court

5 people marked this as a favorite.
Adventure Path Charter Subscriber; Pathfinder Campaign Setting, Companion, Modules, Roleplaying Game Subscriber; Pathfinder Comics Subscriber

This is what happens when you put your business in the hands of another company.
I hope Paizo is all over Amazon for this foul up.
It certently damages Paizo reputation

Sovereign Court

Paizo should over night. Keep the $15, make it right'


Starfinder Charter Superscriber

Vic, do you know if Amazon will already have the books overseas at distribution centers and just need to ship them to specific recipients? I live in Australia, so I don't know if I should expect a few days or a few weeks.


3 people marked this as a favorite.
Pathfinder Starfinder Roleplaying Game Subscriber

I resisted ordering from Amazon and ordered from Paizo.. only to find out Paizo used Amazon for the fulfillment.... =(


Pathfinder Adventure Path Subscriber
CrystalSeas wrote:
And I'd be really surprised if all of us don't have our books by the end of the weekend, just a few days later than we expected.

Unless Amazon springs for express air shipping overseas (which costs them a pretty nickel, so few chances of that), affected customers in Europe, Australia and other continents outside of North America will 100% not get their books "by the end of the weekend".

Paizo Employee Chief Technical Officer

4 people marked this as a favorite.
magnuskn wrote:
So, wait, even pre-orders which are destined overseas (i.e. Europe and so on) have only started shipping on July 28th?

All 6 of the orders they shipped prior to today were Canadian. They did ship several dozen international orders so far today.


2 people marked this as a favorite.
Pathfinder Adventure Path Subscriber
Wendy and Abigail wrote:
4th, if you do decide to use Amazon fulfillment in the future, maybe look to getting tracking information? I myself wouldn't mind paying just a little bit more to make sure I know when a package is arriving. That way I can stop watching the mailbox like a sad person.

Yes. Please. Not having tracking information is really the worst.


magnuskn wrote:
affected customers in Europe, Australia and other continents outside of North America will 100% not get their books "by the end of the weekend".

As Jhaeman says, it depends on whether the books are already at those distribution centers

Grand Lodge

Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber

I live 20 minutes from the DuPont fulfillment center in Washington. I can wait a few days for Amazon to get their ducks in a row. I'm sure Paizo is all over them about this. I'll make due with the PDF until my copy arrives.

Thanks for letting us know.

Paizo Employee Chief Technical Officer

15 people marked this as a favorite.
IceniQueen wrote:
Paizo should over night.

These books were printed to order—Amazon has all the inventory. We simply have no choice but to wait for them. They say they are "exploring options for expediting processing/deliveries," but I don't know what that actually means.


Pathfinder Adventure Path Subscriber
CrystalSeas wrote:
magnuskn wrote:
affected customers in Europe, Australia and other continents outside of North America will 100% not get their books "by the end of the weekend".
As Jhaeman says, it depends on whether the books are already at those distribution centers

If that is the case, I of course retract my comment. But last I heard, Amazon was shipping exclusively from the US.

Paizo Employee Chief Technical Officer

Jhaeman wrote:
Vic, do you know if Amazon will already have the books overseas at distribution centers and just need to ship them to specific recipients? I live in Australia, so I don't know if I should expect a few days or a few weeks.

They are shipping Canadian orders from Canada, and all other orders from the US.


Not a big deal...I was planning on getting a copy from the local B&N anyway...but thank you for the information...

Paizo Employee Chief Technical Officer

25 people marked this as a favorite.
Gunny wrote:
Instead of a store credit I would prefer a $15 refund to my credit card that would offset the delivery charges since Amazon failed to meet up to its obligation.

We have asked them to step up and waive the fees for all of these orders. I have no idea whether they will do that or not, but if they do, we will refund your shipping fees in addition to issuing the $15 paizo.com store credit.


Pathfinder Adventure Path Subscriber
Vic Wertz wrote:
magnuskn wrote:
So, wait, even pre-orders which are destined overseas (i.e. Europe and so on) have only started shipping on July 28th?
All 6 of the orders they shipped prior to today were Canadian. They did ship several dozen international orders so far today.

Thanks, that gives us international customers at least a slight frame of reference. No chance of the books arriving this week. Or the following one, probably. :-/


Vic,
When you say 6 order shipped, I was thinking "shipments". Did you mean individual orders? Like they had just barely begun shipping anything at all? Oh dear.


Thanks for keeping us is in the loop.

Fingers crossed the site isn't beset by a goblin ambush in the morning.


Starfinder Charter Superscriber

Thanks for the details, Vic. I imagine you guys must be pretty frustrated too.


I can at least confirm that some retailers in Europe already have the books. Mine was sent out today (Wednesday 1st) from a store here in Denmark, expected to arrive tomorrow (Thursday 2nd).


Well, that sad.


Let's just hope Amazon's Web Services don't bungle the download tomorrow too... (did I just jinx it?)


8 people marked this as a favorite.

This is exceptionally generous on the part of Paizo and is generally awesome. I'm sure we can all get by with the online versions until amazon gets its butt into gear.

Might it be a good idea to give us a few extra days for part one of the playtest?


1 person marked this as a favorite.
Pathfinder Adventure Path Subscriber
Zi Mishkal wrote:
Might it be a good idea to give us a few extra days for part one of the playtest?

That might well be a good idea.


I ordered mine through Amazon and it shipped yesterday (arrived today).


Adventure Path Charter Subscriber; Pathfinder Campaign Setting, Card Game, Companion, Modules, Roleplaying Game, Starfinder Adventure Path, Starfinder Roleplaying Game, Tales Subscriber; Pathfinder Comics Subscriber

Thank you for the head's up! I can imagine this is quite an anxious time for all of you! Thank you for the great customer service and the gift!

Paizo Employee Chief Technical Officer

3 people marked this as a favorite.

I posted this in the update thread:

While I still don't have a good idea of how long it's going to take, fulfillment has been speeding up; they're quickly approaching 15 percent shipped.

I don't have a good way at this time to look at orders in aggregate, but I can manually examine individual orders once they've shipped. Just to give you some idea of the timelines, I looked at 5 US and 5 international orders that shipped in the last few hours. All 5 of the US orders have expected delivery on August 3. International is (unsurprisingly) much more variable:

Destination: Japan. Expected delivery: August 7.
Destination: Italy. Expected delivery: August 3.
Destination: British Columbia. Expected delivery: August 8.
Destination: New Zealand. Expected delivery: August 13.
Destination: Sweden. Expected delivery: August 7.


8 people marked this as a favorite.
Pathfinder Adventure Path, Starfinder Roleplaying Game Subscriber

To echo what others have said, this is disappointing news. However, kudos to Paizo. It seems to me that they are doing everything in their power to fix a problem that was not caused by them. And this is a generous response, IMO.

I understand those who prefer the physical books to PDFs (I want both, which is why I preordered!), but let's put it in perspective — we've waited months since this was announced, we can all wait a few more days for our physical books.

Paizo Employee Chief Technical Officer

2 people marked this as a favorite.
sojudramaqueen wrote:

Vic,

When you say 6 order shipped, I was thinking "shipments". Did you mean individual orders? Like they had just barely begun shipping anything at all? Oh dear.

Correct—they completed 6 individual customer orders from July 28–31.

Shadow Lodge

9 people marked this as a favorite.

First off, to Vic and all of Paizo, thanks for your transparency in all of this. I know Gen Con and the release there must be insanity, so to have this hit now must be maddening.

The fact you're trying to have them refund shipping is good to hear. That in conjunction with the $15 store credit is pretty nice to be honest.

I won't say I'm not disappointed, but that's on Amazon, not on you guys.

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