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Medriev's page

Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber. Organized Play Member. 283 posts. No reviews. No lists. No wishlists. 1 Organized Play character.


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Any news on UK fulfilment? Last from Paizo was two weeks ago and we don't seem to be any further forward.


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Could we get an update on this please? Announcement above is two weeks old now and we seem to be no further forward on UK fulfilment.


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Ageron wrote:
Medriev wrote:


Thanks for the feedback on how I share my opinion. Feedback is important and always useful. No doubt you'll extend the same courtesy to others in the thread including the sarcastic post I was responding to. Thanks again

All you're doing now is arguing with people. You're not the only person who hasn't gotten their shipping notice.

So I thank someone for their feedback and get criticised for that too? You really can't win around here can you.


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Freehold DM wrote:
Your opinion is quite valid. The way you share it needs some work. I'm pissed that it isn't a 1e love fest, but I will take my 1e book and pretend the 2e parts are a misprint. We are all a bit upset about something and as long as we are all equally frustrated, I can live with the imperfections in both product and process.

Thanks for the feedback on how I share my opinion. Feedback is important and always useful. No doubt you'll extend the same courtesy to others in the thread including the sarcastic post I was responding to. Thanks again


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Rysky wrote:
Medriev wrote:
I spent hard earned money backing this project
So did every other backer
Medriev wrote:
there are always people who pile in to tell them why their opinion isn't valid.

No, there's people rebutting your opinion.

Why should you be allowed to post unopposed? That's basically your complaint here.

People disagreeing with you isn't automatically a personal attack against you.

My complaint is not that I should post without people replying or debating the points I am making and it's disingenuous to suggest that. Your use of the word unopposed is interesting as it suggests the need to "oppose" my personal views about the service I am receiving for money I paid out. That's probably where the problem lies. This isn't a confrontation with the community, I am simply trying to find answers to something that Paizo is conspicuously silent on.

I am happy to have a constructive debate but people don't engage with the content of posts that complain, but instead just offer explanations of why I shouldn't feel how I feel or indeed share it here (which I only did reluctantly due to a lack of communication from Paizo). This is why I stopped engaging with this "community" last year (and flagged a number of posts that amounted to bullying to Paizo that they did absolutely nothing about) and why I already regret engaging with it again now.

There is debate and then there is essentially telling someone their opinion is irrelevant which is what generally happens here. Once again, I wonder why I bother trying to raise things here.


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In case any other UK backers are interested, I've had this from Spiral Galaxy Games (Paizo's UK fulfillment partner):

"Kingmaker is onboarding right now with all data and stock still arriving on site. Its been a little slow on information this one so we didn't want to post up until we were certain everything was in place. That said I expect this to be moving in the near future."

Obviously, would have been nice to get this update from Paizo given than it confirms that shipping is not yet underway for UK backers but an update is an update.


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Cori Marie wrote:
My bud, when the shipping date was pushed to September back earlier this year, there was an uproar from people, despite it being communicated over six months in advance. If they changed the target date again at the last minute you don't think there would have been more of an uproar? How very optimistic of you.

Thanks. Would be grateful if you could dial back the sarcasm if you don't mind.

I spent hard earned money backing this project and I'm entitled to offer an opinion after waiting patiently for three years and more about how distribution should have been handled. I rarely frequent these boards any more because if anyone raises a word of dissent there are always people who pile in to tell them why their opinion isn't valid. This "community" needs to do better and be more respectful of those who are not happy with the service they are getting.

I was basically bullied out of this "community" a year or so ago for raising issues about bad customer service. It won't happen again.

And I'll wait patiently for those who inevitably pile in and tell me that "this is the internet" and I should live with it.


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Cori Marie wrote:
Okay but it they did that, you'd have just as many backers complaining about yet another delay to their products that, as you pointed out, they've been waiting for three years for. It's a no-win situation, and considering Paizo is based in the US, of course, that's who gets prioritized. You might not think it's fair, but it is what it is.

Not if they managed expectations on shipping dates and only sent shipping confirmations to US backers once they knew they were going to ship to RoW backers as well at the same time. The publicised shipping window is September and so if Paizo set a date later in the month and honoured it for everyone then no one would be complaining. The issue seems to be that they have begun shipping for US customers before international partners are ready. Setting a realistic timeline that works for everyone seems like fairly basic project management and customer relationship management to me.

And I would add that it is demonstrably unfair, not just something I think, but appreciate I'm in a minority as complaining about Paizo isn't popular here (as I've found out before) so guess I'll shut up and go back to waiting.


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GM Numbat wrote:
Medriev wrote:
Must say that it's disappointing that Paizo shipping for US customers doesn't seem to have been synchronised with overseas partners. Can't see why Paizo should be "asking for updates" from partners when US customers seem to be receiving physical books already. Given they are shipping from partners fairly local to international customers, someone should have coordinated so that backers all receive physical products at about the same time (or at least they ship at the same time). Think it's a public holiday in the US today so don't expect any updates until tomorrow but we really should be told when the products we've paid for are shipping.

Pretty much every crowdfunded campaign I have been backed or followed that has or is shipping products in the last couple of years has abandoned any attempt to coordinate shipments internationally. The current state of shipping is too unpredictable to allow for it. The once or twice it was suggested, most backers told creators not to even try.

As someone stuck in Australia, where I will likely be one of the last to receive physical goods, I choose to savor what other share when they receive theirs. I live vicariously through their joy.

Thanks. Appreciate the insights on other campaigns.

Doesn't really seem too tricky to me, though, in that you wait until all your fulfillment partners have confirmed they have all the products they need to ship and then agree with them when you will all commence shipping. Any other solution prioritises the continental US which is hardly fair to backers elsewhere whose money is just as good as everyone else's. I don't think a level playing field is too much to ask for, given the significant amount of my money Paizo has had for more than 3 years, nor is it frankly too difficult to achieve.


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Must say that it's disappointing that Paizo shipping for US customers doesn't seem to have been synchronised with overseas partners. Can't see why Paizo should be "asking for updates" from partners when US customers seem to be receiving physical books already. Given they are shipping from partners fairly local to international customers, someone should have coordinated so that backers all receive physical products at about the same time (or at least they ship at the same time). Think it's a public holiday in the US today so don't expect any updates until tomorrow but we really should be told when the products we've paid for are shipping.


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Cori Marie wrote:
Have you checked your spam? The email did not come from the standard Paizo email, but from news@email.paizo.com

Yep. Checked all folders.

Customer service have now sorted super quickly and it does include all PDFs and not just those in my order so pleased with that.


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Steve Geddes wrote:
sanwah68 wrote:
Steve Geddes wrote:
sanwah68 wrote:

Is there any timing for shipping to Non-US?

May I ask if you've received your PDFs?
I received them today, but I prefer to read the paper versions :)

For sure, I’m the same. I just haven’t got mine and I wondered if it was an Australia problem or a me problem.

Now I just need to work out if the me problem is that I didn’t get my PDFs or if it’s that I didn’t order them..

I think I saw further up the thread that backers get all the PDFs as a goodwill gesture for waiting so long.

That said, I've definitely got PDFs in my order and not had anything (shipping email or PDF codes).


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

I've had nothing on shipping (I'm in the UK) and no email with PDF codes. Have posted on Gameontabletop and now posting here. Really disappointing given a date of 31/8 was set for PDFs and after 3 years that deadline has also been missed.

Could someone from Paizo update please?


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Back on watch after a hiatus of some months. As technically a new subscriber this month I expect to be late in the shipping window (although I know it doesn't necessarily work like that) but that's fine. Best to expect a long wait and be pleasantly surprised.


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Don't really want to be here posting again but as per my emails can the charges pending on my bank account associated with this order be removed asap. I currently have a substantial amount of money tied up because of those charges and I'd like it back please.

Thanks


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Tonya Woldridge wrote:
CS is looking into what is going on with the Oct subscription order and will send you a reply via email.

Please cancel this order asap. Your disgusting approach to the bullying I have experienced which is to delete all posts (including mine where I challenge it) is frankly appalling. I won't be dealing with Paizo again and am deleting the card details from my account.


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Tonya Woldridge wrote:
Confirmed you have two tickets in the CS queue - one for an Oct status update and one for cancelling Nov subs. Please look for the answer to your issue via email when your ticket is processed.

Thanks. I've had confirmation my subs are cancelled but all I've had on this October order is another spawning email (same as I had on 23 September). Could I please have an update on when this will ship as frankly I don't want engage with these boards anymore thanks to Paizo's strange tolerance for the bullying of its customers.

I should add that at this point I'm happy for this order to just be cancelled as long as you can assure me that the charges on my bank account will be reversed.


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Hi

As per my email, could I have an update on this order please?

My bank account was charged on Saturday (UK time) but it remains pending.

In addition, as per previous emails, due to the ongoing delays and the appalling bullying tolerated by Paizo mods on these forums, please cancel all my subscriptions with immediate effect.

Just to be clear, I do not want any subscription items for November so please cancel order creation for that please.

Thanks

Jeff


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Hi Paizo

Please cancel all my subscriptions as soon as my October order has shipped.

The delays this month and the appalling lack of communication around them have been terrible. It is clear that mismanagement continues within the company and those that communicated well with customers seem to have been the ones who have been fired and not replaced.

In addition, customers who raise concerns / issues on these forums are being bullied, harassed and insulted with no effective intervention from Paizo moderators other than to in one instance just delete all relevant posts (the "there were bad people on both sides" approach). The environment here is toxic and frankly bad for my mental health so I won't be engaging with this community again unless it improves. Cancelling my subscriptions ensures I won't have to.

Thanks

Medriev


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Agree with this thread entirely although I'm wary of posting again here as it was the argument I got into with someone on the October Subscription thread that resulted in moderation. I was attempting to call out bad behaviour but clearly the back and forth went too far.

Anyhoo, I am still waiting for my shipping email for October and (hopefully) access to my PDFs but if there are issues then maybe I won't be lucky with that either. Disappointed at how this month has been handled and how the issues with shipments are (or are not) being communicated to customers.

We still don't have an estimate for when shipping might be complete and meanwhile the Paizo home page and twitter feed is filled with promotion of the new releases that plenty of customers can't get access to unless they're prepared to pay again for PDFs they'll be getting for free when orders eventually ship. It's a bit frustrating and this is another month where my experience with Paizo (and on these boards frankly) is leaving a bad taste in my mouth.


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Cori Marie wrote:
Jeff, thank you for listening, and thank you for prioritizing this message to come before the long awaited playtests. That's an act of good faith that I appreciate. I also appreciate you taking the time to address specific allegations in a way that gives a clear path forward and clear actions. This is the statement I think many of us were hoping for last week, and I'm happy we're getting it now.

Agree entirely with Cori Marie on this. Pleased this statement has been prioritised on the Monday morning after a hectic Gen Con weekend and above the Playtest announcement. Also agree that this is the statement I (and many others) had hoped to see last week. Definitely a positive step here setting out some concrete actions.


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Hi Wonderful Customer Service People

Please cancel all my subscriptions with immediate effect.

This is due to recent events surrounding staff departures from the CS team, accusations subsequently made, and the frankly appalling response to these issues from the President of the company.

I wish the very best to all those within Paizo working hard to change the company for the better and to all the wonderful creatives, Customer Service staff and others in the company who have provided me with such great service and great products over the last nineteen years.

I really hope to return at some point if those who are supposed to be leading the company actually start doing that and show a real willingness to address the issues that have come to light this week. Sadly, I am not optimistic at the moment.

Stay strong and keep safe

Medriev


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keftiu wrote:
Jester David sums up my thoughts on the reddit poster pretty much perfectly.

Agreed. Too neat to be a genuine whistleblower and says more or less nothing other than keep buying our stuff.


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Sporkedup wrote:
But I mean, given your personal feelings here, would a bland corporate dismissal satisfy you?

It wouldn't at this point. The time for bland corporate denials is some hours past, particularly on the eve of the showcase gaming convention of the year. I am also not optimistic we will get a clarification from Paizo on any of this soon but, as others have noted above, we have only heard one side of the story so before I made my own personal decision on subscriptions I wanted to give the company all the opportunities I could to respond to what are pretty devastating accusations.

In case relevant / of interest, the first post I put on this thread talking about cancelling was purely a reaction to Sara Marie and Diego losing their jobs. I had not, at that point, read the Price thread. Firing good people is reason enough for me to cancel unless Paizo can explain that. The other accusations (if true) not only make me feel terrible for the people who had to suffer this terrible treatment but also make me feel duped by a company I have been loyal to for two decades. A company that pretends to be ethical and isn't is, in my eyes, probably worse than one that doesn't even bother to pretend.


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Sporkedup wrote:
Medriev wrote:

The deafening silence from Paizo seems pretty telling to me. I've tweeted the company, Erik Mona and Jason Bulmahn (Jeff Alvarez is not on Twitter) seeking clarification. I'll give them until tomorrow to offer some explanation and if it's not forthcoming I'll be cancelling.

And incidentally, this is not a decision I make lightly. I have been a subscriber since Dungeon and Dragon days but I will not support them any longer unless they can offer some sort of plausible explanation for both what has happened in the CS Team and the accusations made in the Price thread.

I hate to say this, but even if Jessica made up 100% of her allegations and there was definite proof of it, you still wouldn't be seeing an individual response from Jason or Erik. This sort of thing is much too sticky to not go through PR and probably an attorney.

I may be incorrect, it's true, but to my eyes you set an impossible ultimatum.

Maybe, maybe not. But given this is now 24 hours plus old and there isn't even a bland "nothing to see here" denial on this site is pretty telling to me. If everything is false then I'd expect a quick denial. Delay suggests, as you say, lawyers getting involved and some sort of PR response being crafted. That leads me to believe that not everything is 100% untrue.


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Leon Aquilla wrote:
Mergy wrote:


Don't worry, you've made it crystal clear that if something doesn't affect you personally, you prefer to not give thought or energy to the issue.

If it makes you feel better to be so utterly impotent in life that you have to engage in hashtag activism on a corporate message board, then I'm happy to be the strawman you need. It costs me nothing to be the object of your ire.

Meanwhile, I got what I wanted. I have a shelf full of books, and they don't disappear out of my hands just because you guys cancelled Paizo.

An interesting stance from someone who was suggesting they might cancel a week ago due to increased shipping costs but as I said above, each to their own.

If shipping costs and not the ethical treatment of staff is the hill you want to die on then you do you.


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Leon Aquilla wrote:

I'm not going anywhere. When the last Starfinder book is released, I'll be the last box they send out.

Maybe it's because I have a family and my own life, so I'm not here to get immersed in corporate drama (I have my own office job, why would I want to get involved in company gossip when I'm not even getting paid for it?).

I thought Sara was a hard worker, and working under the circumstances of the past year and a half would be hard for anyone in her position. At the same time if Paizo doesn't ship its stuff, it dies. I don't think the PDF's keep the lights on around here (because piracy, thanks "loyal" customers). I don't envy anybody who has to make decisions in that kind of environment.

But I don't know what's going on and the only people talking are ex-employees with an axe to grind and a SUPER ex employee who acts like the crazy ex-girlfriend from Hell when it comes to every job she's ever held.

All I want is my books & PDF.

Of course everyone should make their own decisions but FWIW I have a family and my own life so please don't assume that people posting things about this issue don't. Thanks


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The deafening silence from Paizo seems pretty telling to me. I've tweeted the company, Erik Mona and Jason Bulmahn (Jeff Alvarez is not on Twitter) seeking clarification. I'll give them until tomorrow to offer some explanation and if it's not forthcoming I'll be cancelling.

And incidentally, this is not a decision I make lightly. I have been a subscriber since Dungeon and Dragon days but I will not support them any longer unless they can offer some sort of plausible explanation for both what has happened in the CS Team and the accusations made in the Price thread.


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Saw Sara Marie's tweet yesterday and was gutted. Always been excellent in CS and super visible and present on these forums even when she's had to deliver difficult messages.

Found out from here that Diego has gone as well which is also a blow. He has also been outstanding.

Whilst the line from Paizo will probably be that it is an internal matter that they won't discuss publicly, I would certainly like to have some clarity about what has happened here. One of the reasons I have subscribed to Paizo products for so many years is that the company has always seemed to be morally and ethically centred and an organisation that places the wellbeing and good treatment of its people at the heart of everything they do. I am now wondering whether that continues to be the case and as a result I am thinking about whether continuing my subscriptions is the right thing to do. I will not patronise companies that are not ethically sound, particularly companies that mislead as to their ethical position.

I would welcome clarification from someone senior in Paizo as to what has happened here as soon as possible.

And of course, I wish Sara Marie and Diego every success for the future. I am sure they will thrive in whatever they do.


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Hi

I am a Starfinder AP subscriber and I pre-ordered Junker's Delight after seeing the free PDF offer. My book has shipped but I don't have access to the PDF. Could someone sort please?

Many thanks


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Hi

Please could I cancel my Starfinder RPG subscription (rulebooks and setting books). I will keep the Starfinder AP subscription and all other subscriptions as they are.

Many thanks


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frostlyon wrote:
Just got my pdf. Holy crap it's worth it just for the art, but I didnt expect this level of flavor for pretty much every race that comes into play.

Only skimmed so far but agree with this. The art is amazing as is the flavour for the races. From what I've seen this book is outstanding. A real masterpiece


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Zaister wrote:
So, what's the state of international shipping now?

I'm in the UK and my card was charged today at about 8am Paizo Standard Time but no shipping emails yet. Was hopeful for a minute but nothing yet.


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So, delays are always disappointing but none of this is Paizo's fault and I'm taking a couple of massive positives from this.

Firstly, Galaxy Exploration Guide is coming early so I get something in May.

And secondly, June's shipment for me will have five AP volumes in it (including the whole Fists of the Ruby Pheonix AP!) and Malevolence and the Mwangi Expanse book. I am going to enjoy that when it arrives.

Keep powering through this Paizo. Looking forward to my next two shipments whenever they land.


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Sara Marie wrote:
Terevalis Unctio of House Mysti wrote:
I was listening to a radio podcast and they said that the mess in Egypt has totally thrown off Garden Gnome availablitity in the US.

I am very interested in these kinds of cause and effects. If you don't mind sharing, I'd love to know what podcast/episode if it is one that is covering the issues from the Suez Canal blockage.

I don't have much insight into why the container(s) with April items are taking longer, if the Suez Canal issue caused a back up with port inspections, or if its just a delay with inspections, etc. I'm super curious of course, I just don't have eyes on that kind of information.

Just speculating but the kind of issue they had with the Suez Canal will just leave ships out of position in their schedules and so have random knock on effects all over the place. Same thing happens with aircraft when there's a storm or other unforeseen event (you know, when we all used to fly places). Massive cascade effects can happen from sometimes even a relatively small disruption.


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Hi

Given the ongoing delays on April products (not Paizo's fault I know), can I cancel my subs to Pathfinder Pawns and Starfinder Accessories with immediate effect please (ie. cancel the April products in these lines please).

All other subs to continue as normal.

Many thanks


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Lannister2112 wrote:

All our VTT partners—indeed all our licenses partners—have equal access to our products and they each determine their own products and timelines. They also have equal access to our API that syncs the PDFs you have bought on our site with their stores so that you don't have to pay twice.

This is great, how do we do that? Is there some option when you buy it on the VTT? I don't remember seeing this when I re-bought Plaguestone. Thanks!

Only have experience of Fantasy Grounds but there is an option on the store to sync your Paizo account and then anything you buy for FG that you already own a Paizo PDF for is heavily discounted. Don't know how that works for other VTTs


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Raychael wrote:

Hi Medriev,

I can definitely cancel those subscriptions for you, but the April orders haven't been generated yet (products are currently stuck in the void that is customs, current plan is order generation on Friday). Did you want to receive those products or would you prefer them just cancelled?

Hi Raychael

Happy to receive April products and have the two subs cancelled after that. Remaining subs to continue as normal.

Many thanks


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Hi

Could I please cancel my subscriptions to Pathfinder Pawns and Starfinder Accessories asap please. Appreciate April orders have already been generated but could future items in these lines be cancelled for me please.

Many thanks


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

EDIT: Please disregard. I've had a response on this.


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Elfteiroh wrote:
KaiBlob1 wrote:
Medriev wrote:
This looks great. Just wondering if it will cover the Numeria type technology elements as well that were in the 1E Technology Guide.
I think they said in a stream that it will definitely not have that stuff, and focus more on steampunk than ultra-futuristic numeria-style stuff.
They did yes.

Ok. Missed that. Thanks for the info. Still think it looks great.


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

This looks great. Just wondering if it will cover the Numeria type technology elements as well that were in the 1E Technology Guide.


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Pretty sure the latest estimate is the second half of this year.

There are fairly regular updates posted on Game On Tabletop. Latest one is here.


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Hi

Just to flag this issue is now resolved so happy for this thread to be closed / deleted.

Thanks


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Hi

Could I possibly get a response to this (or to my email on the same issue). In particular, I really do need to be reassured that I am not going to be paying additional shipping costs to have the items I paid for nearly a month ago shipped to me. In addition, I don't understand why the PDF downloads have been removed from my account. Please could someone advise urgently so that I can make an informed decision about future subscription shipments before January's orders start being authorised.

Many thanks


Pathfinder Adventure, Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Starting a new thread so hopefully that this doesn't get lost in the email backlog.

Received an email last night (UK time) to advise that my December subscription shipment had been returned to Paizo and that it would now be re-shipped with my January subscription shipment. A new order seems to have been generated that includes a further $44 shipping even though I have already paid for shipping for the items that have never arrived. I queried this and was told by email that there would be no additional shipping costs but the order still seems to have shipping costs included.

In addition, I fail to see why I should have to wait until the end of January for items to be shipped that I paid for on 11 December. The shipment being returned to Paizo is not due to delivery having been attempted and refused at my address nor is it due to an unpaid customs charge (the only reasons I can see why a shipment would be returned). The issue is therefore with whoever Paizo contracted to ship my books to me.

Thirdly, the PDF downloads for the December shipment have been removed from my account. I did download them when I received the shipping email but I don't understand why I no longer have access to any updates to those PDFs which I should be entitled to as a subscriber still awaiting delivery of my shipment.

I'd welcome urgent clarity on what is happening with my December shipment as the money I have paid is not insignificant, neither are the further shipping costs that seem to be attached to the new order. At the moment I am seriously considering cancelling all of my subscriptions both to avoid an escalation in costs incurred and as that seems to be the only way to get the products I have paid for before February!!


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Medriev wrote:

I've been advised my December shipment has been returned to Paizo. Attempting to resolve with Customer Service but, having waited until the day after street date for my package to ship at the moment I'm being told I have to wait for my January shipment for these items to ship again.

Not at all impressed and at this rate I'm reconsidering whether there will be a January shipment.

Just to update on this, I have now discovered that my PDF downloads for December have been removed from my account as well!! Presumably they will be reinstated only when the replacement shipment is sent at the end of January which is frankly ridiculous. I've raised with Customer Service but if international shipping is turning into this then I'm likely to cancel subscriptions if I don't get a quick resolution.

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