Pending... Pending... Pending...
Grace needs to extend both ways. I appreciate the work that CS and the Warehouse are doing but there should be something, in this case, to get pdf's a bit earlier to subscribers.
Grace builds upon and perfects nature :)
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Credit card has been charged! Now waiting for status to go to "shipped"!!! Come On Paizo, you can do it!!!
Semi-related but I haven't been able to use the link in the order to track my order. The http://www.ups-mi.net/ website times out.
Just got my shipping email and had the same problem. Try changing the url from http to https and see if that works.
Got my shipping notification on Monday. I was pleasantly surprised to find that the shipping charges actually levied were cut by nearly half what the order said would be charged when it was pending.
Probably be next week before I actually get the shipment, but that's okay.
Back to reading pdfs. :-)
Knowing my luck I'd prob get my pdf on friday
imma just buy the pdf when it comes out then cancel my subscription
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Grace needs to extend both ways. I appreciate the work that CS and the Warehouse are doing but there should be something, in this case, to get pdf's a bit earlier to subscribers.
Grace builds upon and perfects nature :)
I agree with this. The benefits of subscribing for me are finely balanced given how much I end up paying in shipping to get books sent to the UK. My hard copies are now taking 6 weeks minimum to arrive so the benefits of subscribing are massively diminished if I could just buy the hard copy books separately from UK online retailers and the PDFs from Paizo and get everything earlier than if I had subscribed. Not added up whether the cost works out yet but pretty sure the figures are close.
We should get access to PDFs on street date or we are essentially providing Paizo with a guaranteed income stream for no actual benefit to ourselves.
Hm. I wonder what percent, historically, of subscribers' orders have been shipped after the street date. Ten? One? One tenth? I suspect it's closer to the last than the first. At some point as the percentage gets larger I would think that keeping the customers happy overrides concern about people gaming the system to get free pdfs and then cancelling their orders. Still, that's up to Paizo, both as to where the line is, and as to whether there's a line at all.
Grace needs to extend both ways. I appreciate the work that CS and the Warehouse are doing but there should be something, in this case, to get pdf's a bit earlier to subscribers.
Grace builds upon and perfects nature :)
I agree with this. The benefits of subscribing for me are finely balanced given how much I end up paying in shipping to get books sent to the UK. My hard copies are now taking 6 weeks minimum to arrive so the benefits of subscribing are massively diminished if I could just buy the hard copy books separately from UK online retailers and the PDFs from Paizo and get everything earlier than if I had subscribed. Not added up whether the cost works out yet but pretty sure the figures are close.
We should get access to PDFs on street date or we are essentially providing Paizo with a guaranteed income stream for no actual benefit to ourselves.
A guaranteed income stream allows businesses to plan better, father in advance, which is in and of itself, a benefit to those of us who are big enough fans of Paizo's work to want to subscribe. Having said that, international shipping being what it is, I cannot imagine that I'd subscribe were our positions reversed.
Hm. I wonder what percent, historically, of subscribers' orders have been shipped after the street date. Ten? One? One tenth? I suspect it's closer to the last than the first. At some point as the percentage gets larger I would think that keeping the customers happy overrides concern about people gaming the system to get free pdfs and then cancelling their orders. Still, that's up to Paizo, both as to where the line is, and as to whether there's a line at all.
people actually do that?
By this point in the process, the minority who remains will get very vocal, as we can see. I've posted multiple times in here myself every day, and I'm definitely not the only one. Especially as there are a lot of new subscribers here with PF2, and things have typically been smoother for us all so far.
Getting beat to the punch by Nethys posting everything tomorrow doesn't feel great, but it does mean that once I've gotten my PDFs, devoured them, and then had to go back into the office that I still have plenty of opportunity to research everything instead of working!
people actually do that?
I don't know that they do. I would hope not. But I have seen it cited as possibly one of the reason Paizo doesn't release pdfs to subscribers until they are charged for their subs.
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Hm. I wonder what percent, historically, of subscribers' orders have been shipped after the street date. Ten? One? One tenth? I suspect it's closer to the last than the first. At some point as the percentage gets larger I would think that keeping the customers happy overrides concern about people gaming the system to get free pdfs and then cancelling their orders. Still, that's up to Paizo, both as to where the line is, and as to whether there's a line at all.
It's happened to me three or four times in the last two years and seems to be an issue that is becoming more common pre-Covid. I love this company and want to keep throwing my money at them to keep producing awesome stuff but I need it to make economic sense to me too. Just allow subscribers access to PDFs on street date at the very latest (and charge my card for my order if that's what's needed).
Well, everyone's orders have been pending for the exact same amount of time, since they ran authorizations in the 9th and 10th. Either way, always good to see more people getting their shipments started! One of these days, it will be me too.
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just got mine too
finally
im excited
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I continue to wait.
I am glad to see quite a few more people are getting their copies, at least. Means the line got shorter for me!
I continue to wait.
I am glad to see quite a few more people are getting their copies, at least. Means the line got shorter for me!
Yeah. It’s always worse when nobody seems to be getting anything - it makes you think there’s some major drama happening. This month, it’s mainly just lots of shipments....
All decidedly still Pending but glad others are seeing movement
Hm. I wonder what percent, historically, of subscribers' orders have been shipped after the street date. Ten? One? One tenth? I suspect it's closer to the last than the first. At some point as the percentage gets larger I would think that keeping the customers happy overrides concern about people gaming the system to get free pdfs and then cancelling their orders. Still, that's up to Paizo, both as to where the line is, and as to whether there's a line at all.It's happened to me three or four times in the last two years and seems to be an issue that is becoming more common pre-Covid. I love this company and want to keep throwing my money at them to keep producing awesome stuff but I need it to make economic sense to me too. Just allow subscribers access to PDFs on street date at the very latest (and charge my card for my order if that's what's needed).
Street date! As a former GM of Palladium Books RPGs I laugh at your silly notion of a street date.
I'm just joking by the way, it's all good.
just got mine too
finally
im excited
I am so happy for you.
They pushed the shipping end date again, another week to Aug 3rd
Source?
**Edited to reflect correct dates.
The majority of folks should have their shipping confirmation emails by **Friday, July 31. That being said, we're giving a bit of wiggle room and putting Monday August 3 as the official end shipping estimate currently. If anything changes, we will post an update here.
The July subscription is always such a difficult wait. I will continue to check my emails and Digital Content every 5 minutes, and pretend that I'm being patient... And then the even longer wait for the books shipping to NZ begins.
I guess it's my own fault for adding things to my sidecart. And for moving to a tiny country on the arse end of the world.
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What calendar are you using?
Apparently, the calendar of "I miss office air conditioning". Sorry for the confusion! Post has been edited to reflect the correct date.
:(
*edit for update*
Is it normal for one pending order to suddenly be split into different shipments, and sent two different, and more expensive, delivery methods?
*** what does pending suspended mean? ***
Hm. I wonder what percent, historically, of subscribers' orders have been shipped after the street date. Ten? One? One tenth? I suspect it's closer to the last than the first. At some point as the percentage gets larger I would think that keeping the customers happy overrides concern about people gaming the system to get free pdfs and then cancelling their orders. Still, that's up to Paizo, both as to where the line is, and as to whether there's a line at all.It's happened to me three or four times in the last two years and seems to be an issue that is becoming more common pre-Covid. I love this company and want to keep throwing my money at them to keep producing awesome stuff but I need it to make economic sense to me too. Just allow subscribers access to PDFs on street date at the very latest (and charge my card for my order if that's what's needed).
My personal opinion is cards should be charged, books sent out and PDFs released to everyone on, or a day or two before street date. That way people whose shipments are delayed (like mine usually as I have a lot of them and live in a far away country) still get PDFs early, but with less risk of people cancelling just to get the PDF. If all PDFs are released at once it makes it easier to keep track of on the back end.
But I can completely understand that this would be unpopular with some people as getting PDFs a week or two early would be a factor in why some people are subscribers
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Hm. I wonder what percent, historically, of subscribers' orders have been shipped after the street date. Ten? One? One tenth? I suspect it's closer to the last than the first. At some point as the percentage gets larger I would think that keeping the customers happy overrides concern about people gaming the system to get free pdfs and then cancelling their orders. Still, that's up to Paizo, both as to where the line is, and as to whether there's a line at all.It's happened to me three or four times in the last two years and seems to be an issue that is becoming more common pre-Covid. I love this company and want to keep throwing my money at them to keep producing awesome stuff but I need it to make economic sense to me too. Just allow subscribers access to PDFs on street date at the very latest (and charge my card for my order if that's what's needed).My personal opinion is cards should be charged, books sent out and PDFs released to everyone on, or a day or two before street date. That way people whose shipments are delayed (like mine usually as I have a lot of them and live in a far away country) still get PDFs early, but with less risk of people cancelling just to get the PDF. If all PDFs are released at once it makes it easier to keep track of on the back end.
But I can completely understand that this would be unpopular with some people as getting PDFs a week or two early would be a factor in why some people are subscribers
Based on the staff list at the back of Lost Omens Gods and Magic, there are only about four or five people working in the warehouse. They've been working nonstop for more than two weeks on sending out shipments. There is no way they could possibly ship everyone's orders in a span of two or three days. They didn't start shipping three weeks ago just for kicks; it was probably the only cost-effective way to get everyone's (or at least almost everyone's) books in the mail before street date.
Customer Service & Community Manager
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I went through the following products and looked for subscriber copies of the following books which were not in sidecarts and not marked as having been processed for shipping & fulfilled, and added the corresponding PDF to the customer's digital asset. Unfortunately this is a product search and not a person search, so folks who have subscribed to multiple lines may have gotten multiple notifications for the various PDFs.
PZO7114 Starfinder Starship Operations Manual
PZO7230 Starfinder Adventure Path #30: Puppets Without Strings (The Threefold Conspiracy 6 of 6)
PZO2105 Pathfinder Advanced Player's Guide + Special Edition
PZO9306 Pathfinder Lost Omens: Legends
PZO90157 Pathfinder Adventure Path #157: Devil at the Dreaming Palace (Agents of Edgewatch 1 of 6)
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Customer Service & Community Manager
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Okay, this month the only pdf unavailable this time is legends book :'D If anybody knows workaround around this that allows met o buy it anyway, please tell me!
I poked some things on the product, and restarted my browser to test it, and I think it should be working now. If not, it will have to wait until someone else can try poking more things.
This is great news.
I went through the following products and looked for subscriber copies of the following books which were not in sidecarts and not marked as having been processed for shipping & fulfilled, and added the corresponding PDF to the customer's digital asset. Unfortunately this is a product search and not a person search, so folks who have subscribed to multiple lines may have gotten multiple notifications for the various PDFs.
PZO7114 Starfinder Starship Operations Manual
PZO7230 Starfinder Adventure Path #30: Puppets Without Strings (The Threefold Conspiracy 6 of 6)PZO2105 Pathfinder Advanced Player's Guide + Special Edition
PZO9306 Pathfinder Lost Omens: Legends
PZO90157 Pathfinder Adventure Path #157: Devil at the Dreaming Palace (Agents of Edgewatch 1 of 6)
Thanks so much Sara (especially working at midnight!). It's a shame it can't be automated, but as ever Customer Service are an exceptional group of people. :)
Thank you Sara Marie! Woke up to an email for Legends only and was confused. Checked my digital assets and both Legends and Advanced player guide are there!
Came here and saw your post, appreciate everything you guys do on the back end. Really hope things can get back to normalish for you peeps with next month being a lighter month for products.
