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Customer Service Representative. Organized Play Member. 274 posts. No reviews. No lists. No wishlists.


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Paizo Employee Customer Service Representative

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Update April 7: 320 emails going back to March 25! And we're at about the same date on the CS forums.

Paizo Employee Customer Service Representative

Hi Nighthorror888,

I'm so sorry about our system missing Flight of the Sleepers for March. I have gone ahead and generated that for you in your sidecart to ship out with your next subscription order. Thanks for your patience!

Paizo Employee Customer Service Representative

Hi Zhern,

Are you receiving an error message when you try to add the subscription? Typically, logging in using an incognito/private window will fix this issue. Let me know if that doesn't work for you.

If you are not receiving an error message, could you let me know what you're seeing on your end so we can troubleshoot here?

Thanks for your patience!

Paizo Employee Customer Service Representative

I'm so sorry about that. I have cancelled your order. Let me know if there is anything else I can assist you with!

Paizo Employee Customer Service Representative

Hi Anunaki,

That absolutely makes sense. I have cancelled your subscriptions. Hope you're able to stay safe out there!

Paizo Employee Customer Service Representative

Hi Syrisolord,

It looks like we were able to take care of these cancellations via email. Let me know if there is anything else I can help with!

Paizo Employee Customer Service Representative

Hi Daniel,

It looks like Virginia was able to take care of your via email. Let her know if you have any other questions or concerns!

Paizo Employee Customer Service Representative

Hello sabelonada,

I have cancelled your order for the Bestiary battle Cards. Thanks for your patience!

Paizo Employee Customer Service Representative

Hi JosephStoneking,

All of the information provided here is correct. I apologize that our system caused some concern here. Let me know if you have any other questions or concerns.

Thanks Joana and David knott 242 for the replies!

Paizo Employee Customer Service Representative

Hi JamesEcox,

I have cancelled your order. Thanks for your patience!

Paizo Employee Customer Service Representative

Hi Jam412,

There was a bit of a technical issue where your subscription spawned your pawns but they were living on a null order fondly known as the Abyss. I have fixed that for you and moved it to your sidecart to ship out with your April sub order. Thanks for your patience!

Paizo Employee Customer Service Representative

Hi jagriffin787,

I have moved your AA3 Pawn Box to a new order (order number 20693960). Our warehouse is currently closed but your book will ship out once our team is able to start shipping again! Thanks for your patience!

Paizo Employee Customer Service Representative

Hi mach1.9pants,

Looks like one of us was able to take care of this already. Thanks for your patience!

Paizo Employee Customer Service Representative

Y'all are the best! <3

Paizo Employee Customer Service Representative

Hi Jara Odvok,

It looks like your order was not submitted. I've fixed that up for you in order 20689703. As our warehouse is currently closed, it may be a few more weeks until you have your books. I apologize for the delay!

Paizo Employee Customer Service Representative

Hi Nergalitos,

I do see book 2 in your sidecart. It looks like it wasn't showing up on your end due to a mistake on my part - sorry about that! You books are set up to ship out with your April subscriptions. You can check our April subscription thread for updates on shipping estimates. Thanks so much for your patience!

Paizo Employee Customer Service Representative

Hi thontz,

It looks like Virginia was in touch with you via email. Let her know if you have any other questions!

Paizo Employee Customer Service Representative

Hi Mulgar,

I do see that you have the Starfinder Society Scenarios for Season 2 in your account. If you use the Command+F or Control+F function while on your digital assets page, you can search Starfinder and find them just below your Starfinder RPG books. Let me know if you still are having trouble finding these!

Paizo Employee Customer Service Representative

Hi shadram,

I'm so sorry we weren't able to switch your address before your order shipped out. If you'd like, I can switch it over now. Just let me know once you have added the new address to your account and I'll switch it over!

Paizo Employee Customer Service Representative

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Update March 30: we have 389 emails dating back to March 15.

Paizo Employee Customer Service Representative

Hi Pathdigger,

I'm so sorry about that! I just checked in with the team and it looks like the subscription automatically spawns when we generate the society subscription orders. You should see your scenarios generate by the end of this week!

Paizo Employee Customer Service Representative

Hi Ravenlute,

I'm so sorry about that. A technical error was holding up your order. I have pushed it through and the warehouse should be shipping this out today or tomorrow. Thanks for your patience!

Paizo Employee Customer Service Representative

Hi Sailor Palidor,

Absolutely understandable. I have cancelled your order. I hope you and yours are able to stay safe out there!

Paizo Employee Customer Service Representative

I've processed that refund and you should see your card credited by the end of the week!

Paizo Employee Customer Service Representative

Hi Garretmander,

Our tech team looked into this and it looks like there is an issue with the file. We can wait for a fix but since this is a 3rd party product we can't guarantee a timeline on a fix. If you'd like, I can go ahead and refund the PDF for you. Let me know how you'd like to proceed!

Paizo Employee Customer Service Representative

Hi Arc,

I have set your new card as the default on your account and order 18583579 is set to process on the new payment method!

Paizo Employee Customer Service Representative

Hi James,

I'm so sorry to hear that. I have cancelled your subscriptions. Please let me know if there is anything else I can assist you with!

Paizo Employee Customer Service Representative

Whoops! You should be able to see the prompt under your "manage subscriptions" page. Let me know if you don't see the prompt there!

Paizo Employee Customer Service Representative

Hi Nergalitos,

I see that the book you have pending is book 2 of The Threefold Conspiracy. Just wanted to check in to see if that's also what you're seeing on your end!

Paizo Employee Customer Service Representative

Hi Tikon2000,

I've set up your order and the warehouse should be packing it to ship out tomorrow. Your logo pin is in a new order and should ship out once we receive it in the warehouse. Thanks again for your patience!

Paizo Employee Customer Service Representative

Hi BlayZ_by_FiLL,

It looks like payment was already authorized for this order on March 15. Let me know if you're not seeing the authorization!

Paizo Employee Customer Service Representative

Hi Bamfroyal,

I'm so sorry about that! I have updated the payment method for you. Thanks for your patience!

Paizo Employee Customer Service Representative

Hi Pigraven,

I looked into your order and our tech team is looking into it now! They may not have a resolution right away but just wanted you to know it's on their radar. Once they have had a chance to see what the underlying cause is, I'll fix that up for you. Thanks for your patience!

Paizo Employee Customer Service Representative

March 18: We have 620 emails dating back to March 2nd! We've had some outages this week but are still making good progress. Hope everyone is doing okay!

Paizo Employee Customer Service Representative

Perfect, we're all set then! Thanks RicoTheBold!

Paizo Employee Customer Service Representative

You're a gem. Thanks so much for your patience as always CrystalSeas! Your order is all set to go and it should be rolling out with the rest of the sub orders in the next few days.

Paizo Employee Customer Service Representative

Hi Phillip,

I'm so sorry about that! I've moved the items to a new order and you should see a confirmation email shortly.

Paizo Employee Customer Service Representative

Hi Kata,

Please send us an email at customer.service@paizo.com with the shipping address you'd like us to try. Put ATTN Joan in the title of your email and I'll be sure to take a look at that ASAP. I'll let you know what shipping options are available as well as the pricing. I definitely want you to be able to receive your books! In the interim, I have suspended your order so it doesn't ship out to the current address.

Paizo Employee Customer Service Representative

Hi Cale_tucker,

You'll need to navigate to the appropriate subforum under Pathfinder First Edition to be able to create a new thread. Let me know if you need further assistance navigating there!

Paizo Employee Customer Service Representative

Hi Arachnidious,

Please reach out to Fantasy Grounds support and they should be able to set you up with the discount!

Paizo Employee Customer Service Representative

Whoops again! Sorry about that Nikosandros. I've gone and fixed that up for you. NOW we should be all good to go :) Thanks for your patience!

Paizo Employee Customer Service Representative

Hi Phillip,

I have gone and fixed this up for you and you shouldn't see this happen again. Thank you!

Paizo Employee Customer Service Representative

Hi CrystalSeas,

Done! I also see you have an Enemy Encounters Pawn Collection in your sidecart. Would you like that shipped out as well?

Paizo Employee Customer Service Representative

Once your book ships you should see the prompt. Let me know if you get your shipping notification but not the option to choose which complimentary sub you'd like!

Paizo Employee Customer Service Representative

Hi Crundus,

The Age of Ashes Pawn set is a March release, which means the release isn't actually available in stores until the last week of March. It's available on our website because subscriptions have begun shipping out. Your book should ship out within the next week or two. Thanks for your patience!

Paizo Employee Customer Service Representative

Hi Fumarole,

I have suspended your subscriptions. Just let us know when you'd like them started up again!

Paizo Employee Customer Service Representative

Whoops! It does indeed look like we skipped you in January. I've granted those scenarios to you now. And thank you for letting me know about the email! I've cleared that out and we should be all good to go now. Thanks again!

Paizo Employee Customer Service Representative

Hello John,

I have posted a response in your previous thread. Thanks for your patience!

Paizo Employee Customer Service Representative

Hello John,

I am so sorry for the delay in our reply. We have been working on a large backlog of messages. It looks like there was an error with the shipping setup and I apologize that our system overcharged you for the incorrect shipping methods. I have gone ahead and fully refunded shipping for this order and you should see that post to your card in the next 3-5 business days. Please let me know if you have any other questions or concerns.

Paizo Employee Customer Service Representative

Hello Magnusthewise,

The items in your order don't release until the end of March, so they should ship out then. Our website states they're available a bit earlier than the actual release date due to the way we ship out subscriptions. Let me know if you have any other questions!

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