Are you receiving an error message when you try to add the subscription? Typically, logging in using an incognito/private window will fix this issue. Let me know if that doesn't work for you.
If you are not receiving an error message, could you let me know what you're seeing on your end so we can troubleshoot here?
Thanks for your patience!
I do see book 2 in your sidecart. It looks like it wasn't showing up on your end due to a mistake on my part - sorry about that! You books are set up to ship out with your April subscriptions. You can check our April subscription thread for updates on shipping estimates. Thanks so much for your patience!
I do see that you have the Starfinder Society Scenarios for Season 2 in your account. If you use the Command+F or Control+F function while on your digital assets page, you can search Starfinder and find them just below your Starfinder RPG books. Let me know if you still are having trouble finding these!
Please send us an email at firstname.lastname@example.org with the shipping address you'd like us to try. Put ATTN Joan in the title of your email and I'll be sure to take a look at that ASAP. I'll let you know what shipping options are available as well as the pricing. I definitely want you to be able to receive your books! In the interim, I have suspended your order so it doesn't ship out to the current address.
The Age of Ashes Pawn set is a March release, which means the release isn't actually available in stores until the last week of March. It's available on our website because subscriptions have begun shipping out. Your book should ship out within the next week or two. Thanks for your patience!
I am so sorry for the delay in our reply. We have been working on a large backlog of messages. It looks like there was an error with the shipping setup and I apologize that our system overcharged you for the incorrect shipping methods. I have gone ahead and fully refunded shipping for this order and you should see that post to your card in the next 3-5 business days. Please let me know if you have any other questions or concerns.