July 2020 New Releases and Subscription Shipping


Customer Service

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Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Sara Marie wrote:

I went through the following products and looked for subscriber copies of the following books which were not in sidecarts and not marked as having been processed for shipping & fulfilled, and added the corresponding PDF to the customer's digital asset. Unfortunately this is a product search and not a person search, so folks who have subscribed to multiple lines may have gotten multiple notifications for the various PDFs.

PZO7114 Starfinder Starship Operations Manual
PZO7230 Starfinder Adventure Path #30: Puppets Without Strings (The Threefold Conspiracy 6 of 6)

PZO2105 Pathfinder Advanced Player's Guide + Special Edition
PZO9306 Pathfinder Lost Omens: Legends
PZO90157 Pathfinder Adventure Path #157: Devil at the Dreaming Palace (Agents of Edgewatch 1 of 6)

Even though I have had my PDFs for a week now, thank you for doing this for those late in the queue, and after midnight local time to boot.


Pathfinder Roleplaying Game Superscriber
Sara Marie wrote:

I went through the following products and looked for subscriber copies of the following books which were not in sidecarts and not marked as having been processed for shipping & fulfilled, and added the corresponding PDF to the customer's digital asset. Unfortunately this is a product search and not a person search, so folks who have subscribed to multiple lines may have gotten multiple notifications for the various PDFs.

PZO7114 Starfinder Starship Operations Manual
PZO7230 Starfinder Adventure Path #30: Puppets Without Strings (The Threefold Conspiracy 6 of 6)

PZO2105 Pathfinder Advanced Player's Guide + Special Edition
PZO9306 Pathfinder Lost Omens: Legends
PZO90157 Pathfinder Adventure Path #157: Devil at the Dreaming Palace (Agents of Edgewatch 1 of 6)

Man, I should've subscribed to rulebooks instead of just buying one alone, haha.

Thank you, Sara! Now I can read something at work today while we're slow.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Hooray Sara!

Grand Lodge

Sara Marie wrote:
CorvusMask wrote:
Okay, this month the only pdf unavailable this time is legends book :'D If anybody knows workaround around this that allows met o buy it anyway, please tell me!
I poked some things on the product, and restarted my browser to test it, and I think it should be working now. If not, it will have to wait until someone else can try poking more things.

You're a legend! Thanks for all this


Finally got my PDFs, books in the mail.

Liberty's Edge

Sara Marie wrote:

I went through the following products and looked for subscriber copies of the following books which were not in sidecarts and not marked as having been processed for shipping & fulfilled, and added the corresponding PDF to the customer's digital asset. Unfortunately this is a product search and not a person search, so folks who have subscribed to multiple lines may have gotten multiple notifications for the various PDFs.

PZO7114 Starfinder Starship Operations Manual
PZO7230 Starfinder Adventure Path #30: Puppets Without Strings (The Threefold Conspiracy 6 of 6)

PZO2105 Pathfinder Advanced Player's Guide + Special Edition
PZO9306 Pathfinder Lost Omens: Legends
PZO90157 Pathfinder Adventure Path #157: Devil at the Dreaming Palace (Agents of Edgewatch 1 of 6)

Thank you so very much!

Grand Archive

Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

I also got my PDF for the Slithering even if only the APG shipped. :3


Pathfinder Rulebook Subscriber

Yeah, my books shipped last night! Perused the APG, skimmed Legends, glanced over the Slithering, and now to lightly eyeball Devil at the Dreaming Palace while I wait for Paizo's channel to turn on GenCon! Turned out okay.

Lantern Lodge Customer Service & Community Manager

2 people marked this as a favorite.
Elfteiroh wrote:
I also got my PDF for the Slithering even if only the APG shipped. :3

I did the Slithering too but it was pretty late and I ended up crashing before I remembered to update my post.


Pathfinder Maps, Starfinder Maps Subscriber

Hi Sara

I started a thread about my order, but just a heads up that several Australians seem to have seen very large shipping costs (my “cheapest possible” shipping came out at $152 and I didn’t order anything particularly huge).

I’m not in any rush, but figured I’d mention it in case it’s something systemic.

Liberty's Edge

Pathfinder Lost Omens, Starfinder Adventure Path Subscriber
Sara Marie wrote:

I went through the following products and looked for subscriber copies of the following books which were not in sidecarts and not marked as having been processed for shipping & fulfilled, and added the corresponding PDF to the customer's digital asset. Unfortunately this is a product search and not a person search, so folks who have subscribed to multiple lines may have gotten multiple notifications for the various PDFs.

PZO7114 Starfinder Starship Operations Manual
PZO7230 Starfinder Adventure Path #30: Puppets Without Strings (The Threefold Conspiracy 6 of 6)

PZO2105 Pathfinder Advanced Player's Guide + Special Edition
PZO9306 Pathfinder Lost Omens: Legends
PZO90157 Pathfinder Adventure Path #157: Devil at the Dreaming Palace (Agents of Edgewatch 1 of 6)

Sara, thank you for doing this! You're awesome!


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Twitter feed Erik Mona just said any orders through gen con gets a free mini. Assuming this explains why people are getting the promo mini's in their orders? My friends are in this thread so I thought I'd let you peeps no. Non friends need not read.

Liberty's Edge

Starfinder Superscriber

Wow, thank you!

I was wondering what was up that Threefold Conspiracy #6 and SOM had shown up in my downloads even though the order is still pending. Now I know.


Pathfinder Adventure, Adventure Path, Lost Omens, Rulebook Subscriber

Releasing the PDFs was a great thing to do so may thanks Sara Marie. Got my shipping email an hour or so ago too. Keep safe all


Sara Marie wrote:

I went through the following products and looked for subscriber copies of the following books which were not in sidecarts and not marked as having been processed for shipping & fulfilled, and added the corresponding PDF to the customer's digital asset. Unfortunately this is a product search and not a person search, so folks who have subscribed to multiple lines may have gotten multiple notifications for the various PDFs.

PZO7114 Starfinder Starship Operations Manual
PZO7230 Starfinder Adventure Path #30: Puppets Without Strings (The Threefold Conspiracy 6 of 6)

PZO2105 Pathfinder Advanced Player's Guide + Special Edition
PZO9306 Pathfinder Lost Omens: Legends
PZO90157 Pathfinder Adventure Path #157: Devil at the Dreaming Palace (Agents of Edgewatch 1 of 6)

I'm really scratching my head on this one. My AP subscription is still pending. Still no email. Didn't even charge me for the book?

I'm just happy to have the APG at least. I can wait until September for the AP stuff no problem. Just fell in a weird crack I guess.

Grand Lodge

Yoshua wrote:

Twitter feed Erik Mona just said any orders through gen con gets a free mini. Assuming this explains why people are getting the promo mini's in their orders? My friends are in this thread so I thought I'd let you peeps no. Non friends need not read.

Wait is it orders placed during or orders that ship bc I just grabbed the pawns 1 and 2 using the promo code and don't want to miss possible mini bonus lol


1 person marked this as a favorite.
Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Here's a big Thank You to whomever it was in the Paizo warehouse that tucked a promotional mini into my shipment this month. It's appreciated!


1 person marked this as a favorite.
Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

Sara Marie, there you go again, running the extra mile. Kudos! :-)


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
Marlin the Red wrote:
Yoshua wrote:

Twitter feed Erik Mona just said any orders through gen con gets a free mini. Assuming this explains why people are getting the promo mini's in their orders? My friends are in this thread so I thought I'd let you peeps no. Non friends need not read.

Wait is it orders placed during or orders that ship bc I just grabbed the pawns 1 and 2 using the promo code and don't want to miss possible mini bonus lol

Honestly don't think even Erik knew for sure. He said orders placed this weekend, then said 'definitely if you get the advanced players guide'

Still waiting to see if they do an official announcement in text so I know the rules. If they are doing one per order I may put an order in. But I already get the APG from my subscriptions


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
Yoshua wrote:
Marlin the Red wrote:
Yoshua wrote:

Twitter feed Erik Mona just said any orders through gen con gets a free mini. Assuming this explains why people are getting the promo mini's in their orders? My friends are in this thread so I thought I'd let you peeps no. Non friends need not read.

Wait is it orders placed during or orders that ship bc I just grabbed the pawns 1 and 2 using the promo code and don't want to miss possible mini bonus lol

Honestly don't think even Erik knew for sure. He said orders placed this weekend, then said 'definitely if you get the advanced players guide'

Still waiting to see if they do an official announcement in text so I know the rules. If they are doing one per order I may put an order in. But I already get the APG from my subscriptions

https://www.twitch.tv/videos/695419838?filter=archives&sort=time

28 minutes 45 seconds in is where Erik says he thinks any purchase but certainly with the APG. Does not get corrected either way lol

Paizo Employee Chief Operations Officer

Yoshua wrote:
Yoshua wrote:
Marlin the Red wrote:
Yoshua wrote:

Twitter feed Erik Mona just said any orders through gen con gets a free mini. Assuming this explains why people are getting the promo mini's in their orders? My friends are in this thread so I thought I'd let you peeps no. Non friends need not read.

Wait is it orders placed during or orders that ship bc I just grabbed the pawns 1 and 2 using the promo code and don't want to miss possible mini bonus lol

Honestly don't think even Erik knew for sure. He said orders placed this weekend, then said 'definitely if you get the advanced players guide'

Still waiting to see if they do an official announcement in text so I know the rules. If they are doing one per order I may put an order in. But I already get the APG from my subscriptions

https://www.twitch.tv/videos/695419838?filter=archives&sort=time

28 minutes 45 seconds in is where Erik says he thinks any purchase but certainly with the APG. Does not get corrected either way lol

Hey Yoshua, the free mini is only available to those customers that buy the APG or the APG-SE thru Gen Con or subscribe to the Core Rules line and receive the APG through their sub (while supplies last).


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
Jeff Alvarez wrote:
Yoshua wrote:
Yoshua wrote:
Marlin the Red wrote:
Yoshua wrote:

Twitter feed Erik Mona just said any orders through gen con gets a free mini. Assuming this explains why people are getting the promo mini's in their orders? My friends are in this thread so I thought I'd let you peeps no. Non friends need not read.

Wait is it orders placed during or orders that ship bc I just grabbed the pawns 1 and 2 using the promo code and don't want to miss possible mini bonus lol

Honestly don't think even Erik knew for sure. He said orders placed this weekend, then said 'definitely if you get the advanced players guide'

Still waiting to see if they do an official announcement in text so I know the rules. If they are doing one per order I may put an order in. But I already get the APG from my subscriptions

https://www.twitch.tv/videos/695419838?filter=archives&sort=time

28 minutes 45 seconds in is where Erik says he thinks any purchase but certainly with the APG. Does not get corrected either way lol

Hey Yoshua, the free mini is only available to those customers that buy the APG or the APG-SE thru Gen Con or subscribe to the Core Rules line and receive the APG through their sub (while supplies last).

Thanks for the clarification Jeff. Had a feeling that was the case, should probably have that posted somewhere visible instead of the live stream blip, or at least as well as :D


Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition Subscriber

Still pending. I did get the .pdf, which is nice. It doesn't seem to be syncing with fantasy grounds, maybe because I'm still pending..


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber

Just want to add my thanks to Sara Marie for going the extra mile for subscribers - the player in my campaign who has a swashbuckler hugely appreciates having the APG available.


Hi,

New to subscriptions at Paizo and I didn't want to clog customer service even more with a silly question.

I just subscribed to the Lost Omens and Rulebook product lines and noticed that while the APG was added to My Downloads the Lost Omens: Legends wasn't. Both products appear on my Sidecart and I haven't received any e-mail. Is this normal?

Thanks in advance,
Yawar

Grand Lodge

1 person marked this as a favorite.
Pathfinder Adventure, Lost Omens, Pawns, Rulebook Subscriber

No, it is not.

Sara Marie wrote:

I went through the following products and looked for subscriber copies of the following books which were not in sidecarts and not marked as having been processed for shipping & fulfilled, and added the corresponding PDF to the customer's digital asset. Unfortunately this is a product search and not a person search, so folks who have subscribed to multiple lines may have gotten multiple notifications for the various PDFs.

PZO7114 Starfinder Starship Operations Manual
PZO7230 Starfinder Adventure Path #30: Puppets Without Strings (The Threefold Conspiracy 6 of 6)

PZO2105 Pathfinder Advanced Player's Guide + Special Edition
PZO9306 Pathfinder Lost Omens: Legends
PZO90157 Pathfinder Adventure Path #157: Devil at the Dreaming Palace (Agents of Edgewatch 1 of 6)


1 person marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
YawarFiesta wrote:

Hi,

New to subscriptions at Paizo and I didn't want to clog customer service even more with a silly question.

I just subscribed to the Lost Omens and Rulebook product lines and noticed that while the APG was added to My Downloads the Lost Omens: Legends wasn't. Both products appear on my Sidecart and I haven't received any e-mail. Is this normal?

Thanks in advance,
Yawar

As TriOmegaZero said, definitely not normal. This month the shipping of orders has taken longer than normal and Sara Marie was awesome enough to manually go through and apply PDF's for each of the subscription lines for people who's orders haven't shipped out. Like you and me. But some may have been missed.

If you subscribed to the Lost Omens AFTER the order authorization went through then that 'might' explain it? Order Authorizations happened on the 9th I think. The other thing I see is that you say that they are in your side cart, that usually means the order hasn't been generated and will 'ship' with your 'next' subscription shipment. If the authorization/order generated is sent then the order gets generated and goes to 'pending' until shipped. You may want to start a ticket on that too...? Otherwise it was just missed sadly.

I would leave your post here and hope they see it. But you will likely get it when it ships if not before if Sara Marie sees your post here.

Really wish phone support was up because your questions could be answered with a 15 minute hold time and 2 minute conversation most months.


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, PF Special Edition, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I started to get paranoid that my order (30175545) which is marked shipped July 22, got lost in transit or stolen from my stoop, but I'm less worried now that I've checked this thrread.

Still, I tried to track my package with the link in the order details, but I have been getting "no response from server" issues -- thought someone should know.

Thanks, and happy GenCon to everyone, I really miss seeing everyone in person but I've been really happy to see all the streams.


Pathfinder Adventure, Adventure Path, Pawns, Rulebook, Starfinder Adventure Path Subscriber
Semanticman wrote:

I started to get paranoid that my order (30175545) which is marked shipped July 22, got lost in transit or stolen from my stoop, but I'm less worried now that I've checked this thrread.

Still, I tried to track my package with the link in the order details, but I have been getting "no response from server" issues -- thought someone should know.

Thanks, and happy GenCon to everyone, I really miss seeing everyone in person but I've been really happy to see all the streams.

Copy and paste the link and then change the "http://" to "https://" and it should work. That's usually the problem in the emails for me.


1 person marked this as a favorite.
Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, PF Special Edition, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

That worked, thank you!

Phaedre wrote:
Semanticman wrote:

Still, I tried to track my package with the link in the order details, but I have been getting "no response from server" issues -- thought someone should know.

Copy and paste the link and then change the "http://" to "https://" and it should work. That's usually the problem in the emails for me.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Still pending :P


I'm getting concerned now. I ordered the APG and Lost Omens Legends, and set them to be shipped with my AP subscription, and the order's still pending.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
MetalVictini wrote:

I'm getting concerned now. I ordered the APG and Lost Omens Legends, and set them to be shipped with my AP subscription, and the order's still pending.

I hear ya, no need to be really concerned though until they announce that the last shipment is out and it is still pending. They will tell us when shipping is complete. Until then I wait and wait and wait.

Still pending.

Lantern Lodge Customer Service & Community Manager

3 people marked this as a favorite.

Will let me know his team is still chugging away on subscription orders and they hope to be wrapping those up tomorrow.

Scarab Sages

Paizo Charter Superscriber; Pathfinder Companion, PF Special Edition Subscriber; Starfinder Superscriber

Mine still seems trapped because I've been unable to make a change to my payment method. I had hoped that using the new payment method for my Gencon order would have refreshed the subscription, but some Sidecart or delayed stuff from a previous order is still stuck on the old one.

Owner - House of Books and Games LLC

2 people marked this as a favorite.
Sara Marie wrote:

Will let me know his team is still chugging away on subscription orders and they hope to be wrapping those up tomorrow.

Just wanted to let you know, you all are still the best anywhere. Your patience is mythic, and your support is epic.

And as some people out there may know, I love my mythic and epic :)


Pathfinder Rulebook Subscriber
Semanticman wrote:

That worked, thank you!

Phaedre wrote:
Semanticman wrote:

Still, I tried to track my package with the link in the order details, but I have been getting "no response from server" issues -- thought someone should know.

Copy and paste the link and then change the "http://" to "https://" and it should work. That's usually the problem in the emails for me.

Nice! I had the same problem.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

If today is the last day of shipping, this is officially the first time I have been at the extreme end of the line lol.

Thanks again for dropping the PDF's on us on release day. That makes the wait alot more bearable.

In before someone tries to remind me I am promised nothing!

Liberty's Edge

Starfinder Superscriber

I am also still pending. Hoping that I'm at the end of the line and not that something is amiss.


Got the APG in the mail. Was really hoping the adventure path would be inside, but... nada.

I even picked up Lost Omens Legends for a friend and it got sent pronto.

Just really curious what happened behind the scenes here. Hoping nothing is bugged or something.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Pending Pending Pending. 5/6 more days and it will have been pending for a month. Auth for Aug starts on Thursday :D

The Exchange

Sara Marie wrote:

Will let me know his team is still chugging away on subscription orders and they hope to be wrapping those up tomorrow.

It is my sincere hope that they did not wrap them up today, because that means I got left out :(

I am still showing as pending on my subscription order of the APG, and really had hoped to use it before GenCon.

Liberty's Edge

1 person marked this as a favorite.
Yoshua wrote:
Auth for Aug starts on Thursday :D

At this point, I have to wonder if it would just be cheaper to combine July and August shipping and give up on seeing hard copies for awhile. Thanks to Sarah's PDFs, it's kinda tempting.


Pathfinder Lost Omens Subscriber

How can I get Agents of Edgewatch out of the sidecart? There are no options, email is backed up months, and seems forum posts are as well.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
TheVip wrote:
How can I get Agents of Edgewatch out of the sidecart? There are no options, email is backed up months, and seems forum posts are as well.

Sadly, right now, those are the options. Send an Email, make a forum post, post in here and the August thread for additional visibility. Yell at anyone who bumps your forum post. Honestly I would put in all my support posts (At the Top) 'Do not reply to this unless you are a Customer Service Representative, if you have something to tell me please send a direct message'

They respond to the oldest posts firsts, each bump resets the timer.


1 person marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Shipping Notice!

Will be nice, I've had the pdf's since release day, THANK YOU SARA MARIE!, but there are mini's on my order I want to add to my sets :D

Grand Lodge

Yeah, I've bumped my "APG is stuck in my sidecart" thread for weeks and haven't received anything from anyone. I sympathize, but it's also painful when you're a subscriber yet things aren't actually shipping.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
ThreeEyedSloth wrote:
Yeah, I've bumped my "APG is stuck in my sidecart" thread for weeks and haven't received anything from anyone. I sympathize, but it's also painful when you're a subscriber yet things aren't actually shipping.

Sorry to break it to ya. If you are really bumping by posting in it, stop doing that. They only look at the oldest posts that they havent responded to. Every bump puts you back at the back of the list.

Scarab Sages

Paizo Charter Superscriber; Pathfinder Companion, PF Special Edition Subscriber; Starfinder Superscriber
ThreeEyedSloth wrote:
Yeah, I've bumped my "APG is stuck in my sidecart" thread for weeks and haven't received anything from anyone. I sympathize, but it's also painful when you're a subscriber yet things aren't actually shipping.

Is bumping resetting the date they see and keeping you in the back of the queue? My strategy has been not to bump for fear of just this possibility.

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