Serious Website Issues


Website Feedback

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Pathfinder Rulebook Subscriber

Another tidbit on the logout. I can always tell when I'm auto logged out. The website takes about 20 to 30 seconds to respond, and then when it does I'm logged out.

After I log back in, the website goes back to responding quickly (relatively speaking, 3-8 seconds).


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Pathfinder Starfinder Roleplaying Game Subscriber

Chiming in on the log-out issue.

I'm no guru, but I keep a very CLOSE eye on my page history to keep FireFox running relatively smoothly, and it happens even if there's only the page I have for logging in and whatever page I was working on, and pretty swiftly in some cases.

EDIT: I am also seeing the 'my posts as the new posts' undocumented feature.


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Besides the logout issue, I've noticed between last night and this morning, that some threads I was reading show (x new posts), but others don't show any new posts. Even though there clearly are new posts since I was on last night.

EDIT: I might be wrong about this. I see now there are similar threads about the new Planar Adventures book coming out next year; each in a different Product Discussion forum. Maybe I was only reading 1 of those 2 threads all along.


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Pathfinder Adventure Subscriber
Wei Ji the Learner wrote:
EDIT: I am also seeing the 'my posts as the new posts' undocumented feature.

Ohhhhh. I just noticed that. I really like it, especially in the PbP games that I run. If I wait till the number of new posts goes up a bit, and knowing that mine, as DM, is the first one, it gives me good information.

Please keep this new feature... thanks

-- david


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I’ve been having to relogin every time I come here recently, including just now. So that issue’s still happening.


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I have an academic interest in the design and implementation of Operating Systems, and I have a theory as to what's going on.

After an hour of inactivity, I was involuntarily signed out. And I believe I know why. Each person signed in to the server creates a process. This process includes memory space, a slice of processor time, and other resources provided by the server. These resources are used up even when a user is inactive. If there's not enough resources available, then the server runs the risk of crashing. Logging off the inactive users frees those resources, increasing the average time between crashes.

Liberty's Edge

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At this point I don't think the posts saying "add me to the random logout list" are helping. I'm pretty sure they are aware it is a site-wide issue and all these posts do is keep the developers from easily finding the informative reports.

Grand Lodge Director of Technology

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We are aware of the issues and have the coding Gnomes working overtime to implement solutions aka fixes aka techno magic by noon or 1 today... We appreciate your feedback and apologize for the inconvenience.

Dean


Do further data-points help or hinder? Or are they just annoying?


(And thank you, by the way, for all your hard work!)

Grand Lodge

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Pathfinder Adventure, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Gnomes in the code? You are brave souls indeed.


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Tri,

Better than goblins in the software...


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Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
TriOmegaZero wrote:
Gnomes in the code? You are brave souls indeed.

I am pretty sure that this was an experiment to replace the goblins that they usually have there. From the results they got, I think the major problem is that they failed to remove all of the goblins before they added the gnomes.


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TriOmegaZero wrote:
Gnomes in the code? You are brave souls indeed.

Freshly-ground gnomes are excellent leavening for baking tasty loafs. {drools hungrily}


That would be my guess too, David.


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Pathfinder Adventure Path, Rulebook, Starfinder Roleplaying Game Subscriber

Gnome news is good news!

What seems to be goblin up all the bandwidth?

Does it seem like these puns dragon a bit long?

There’s an outsider chance I could get in trouble for this.

Time for some music, so let’s play that ABBA classic, Gnoming Me, Gnoming You.

Paizo Employee Chief Technical Officer

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Tacticslion wrote:
Do further data-points help or hinder? Or are they just annoying?

• We don't need reports on anything Gary mentioned in this post.

• Unless you have a certain set of repeatable circumstances that you believe are leading to your logout (apart from "I was away from my computer for a long time"), we don't need anybody to report the logout issue.

Scarab Sages

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Pathfinder Adventure, Adventure Path, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber

Not on that list:

When I click [x new posts] on a topic, I sometimes get redirected somewhere completely else.

For example, I clicked it on it in a Pathfinser Society thread on http://paizo.com/paizo/messageboards/paizoInc/organizedPlay

and it redirected me to http://paizo.com/paizo/messageboards/paizoInc/organizedPlay/sfsrpg


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technically, it's not being away from my computer (i.e. it going into screensaver/sleep mode) that leads to my getting logged out on refreshing my main page for the forum, it's simply being away from the tab where the site is for too long, while the computer is fully functioning and i'm fully on it, working with other tabs in the same browser


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While it may or may not be the same issue, not only am I logged out after a period of inactivity on my Paizo tab (as noted by Klorox in the post above mine), I also find my thread list to now be unfocused which never used to happen even when I logged out in the past.

Sovereign Court

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Not sure if any of this is related but the hyper links to access "Sign in", "My Account", and "Shopping Cart" aren't active on Firefox, the "Help/FAQ" is working though. Those links are working on Google Chrome, which is how I was able to log in and report this.


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iPhone6, Safari browser.( Was logged out, and when I signed in to post here I was redirected to Messageboards list instead of this thread.)

Over recent days, if the site is not down, the site logs me out after inactivity, but because I have use a bookmark for my PbP "Campaigns" page I am directed there, but as a "Guest".

Sorry if this data is not useful.

Grand Lodge Director of Technology

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Everyone... The battle still rages between the Gnomes and Goblins with Gnomes having an upper hand due to their +10 Goblinizer. Look for these issues to be resolved sometime on Monday after these changes are thoroughly tested...


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Pathfinder Rulebook Subscriber

Hopefully this will be helpful.

https://secure.paizo.com/cgi-bin/WebObjects/Store.woa/wa/DirectAction/signI n?path=people/mdt/campaigns

After the login, the website tries to direct me to the website above, which is the one that's failing with the message about no content found. Not sure if this helps or not, hope so.

Grand Lodge

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Pathfinder Starfinder Maps Subscriber
Dean Ludwig wrote:
Everyone... The battle still rages between the Gnomes and Goblins with Gnomes having an upper hand due to their +10 Goblinizer. Look for these issues to be resolved sometime on Monday after these changes are thoroughly tested...

I’m cheering for Team Gnome, obviously.

Hmm

Silver Crusade

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Shouldn't the initial changes have been thoroughly tested? Being a software tester myself, that is how it's supposed to be done, unless someone did not follow deployment procedure, there was a fairly significant and seemingly easy to find ball dropped (webpage issues are obvious and very visible).


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Tacticslion wrote:

{. . .}

As well, as a data point, using the "favorite" button sometimes just makes that button disappear entirely (it'll often have a little empty box where it used to be). This last part may, uh... may not be related to the general forums, use. I'unno. >.>
*cough*

I haven't seen that particular Favorite button yet, but I have had the Favorite button fairly often get stuck on Adding Favorite for a LONG time, and then eventually pop up "There was a problem with adding your Favorite" (this can happen on the same page that another Favorite works during an overlapping time span). But that bug isn't new.


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If I didn't know any better, I'd guess that their server blew up and took out the backup as well (but not the message database, thank goodness), and whomever resolving the mess loaded up old "Golden Master" code containing the bug that manifested in 2012 and 2014.

Silver Crusade

I hope you rather than me are correct in this instance Slim Jim.


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Logout issue also happens when not changing page, as I found out pressing submit post after writing a long post. Post has gone :-( and I'm not rewriting it.


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Pathfinder Rulebook Subscriber

Another website issue that is not on the list that was posted up thread.

It's been around all month, but hasn't seemed to make anyone's lists of 'to do' things. So linking to the original thread so maybe it can get put on the 'to fix' list.


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Tharasiph wrote:
I hope you rather than me are correct in this instance Slim Jim.

The problem here is that you're dealing with a BB-style website at least eight years old, and the people responsible for under-the-hood mechanics today in 2017 are probably not the persons who originally wrote it.

Cut-to-the-chase version: hardware slags or a virus goes on a delete rampage. Backup unavailable or nonfunctional. We users get to see the placeholder computer goblins pic for half a day while they hunt through the old archives looking for something that runs. Dust off 2014 hard drive. Up-and-running again, but with old bugs. Clone that b@+%$ ten times for copies, *stat*!

...and now we could be stuck with this for weeks if not months while somebody must go over miles of code with a fine-toothed comb. If they bother, since a minor inconvenience is just that. Sometimes you're better off buying a whole new platform and importing the database.


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Pathfinder Rulebook Subscriber

Extremely unlikely.

1) There are 3rd party tools that work with the website that are still working. They were updated about 6 months ago to work with the newly released code for the website that went out. I know, I had some issues and reported them to the author for repairs. Those 3rd party tools are still working, and they would not work with the 2014 version.

2) Paizo web gremlins have no reason to lie to us about what is goign on.

3) The website team announced new code being rolled out.

4) Occums Razor


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I wrote:
{. . .} Not only does making a post and then returning to the boards count the post as unread for the purposes of which one it scrolls there if I go back (which is as before the bugs started), but it also shows as 1 post unread on the messageboards sidebar (which is new -- at first I thought it was a matter of my heading back to the home page too quickly after making a post, but while not consistent, it happens too often to be just a timing accident).

This has not recurred after a few posts yesterday/today, so maybe it is fixed.

I wrote:
{. . .} I just had an instance of attempting to edit a post (this one, in fact), having the edit not take, attempting to edit again, seeing that my edit was actually stored on the messageboards even though not displayed, and then having the edit take.

This too has not recurred for a while, so it may have also been fixed.

Scarab Sages

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I'm still being logged out every time I'm not on for a while.

There's also the possible matter of slower connection (which may have nothing to do with the site), and the definite matter of having pages sometimes load in a form best described as "screwed up."

There's also the matter of threads showing up as having "(1 new)" post on them...because it was the post I just made.


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Haven't seen this one yet, and am wondering if anyone else his having the same problem:

In addition to being randomly logged out, my browser (Firefox 56.0.2) lags really badly any time I try to make a new post (waiting up to 60 seconds for my keystrokes to register), and occasionally crashes my browser altogether. In addition, I can't seem to be able to edit new posts.


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Pathfinder Rulebook Subscriber

Been having delays loading pages, but no crashes. But I'm on chrome. I can't make new games in chrome though, have to switch to firefox.

I have been having issues with threads not sorting by date though. Either being out of order on page 1, or else clicking on a thread and instead of being on page 1 it's on page 3 or 10 or 78 or whatever.

Grand Lodge

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I'm not sure if this has been reported yet in another thread; if so I apologize for any duplication.

When reporting PFS scenarios, 9-03 and 9-05 are now missing and appear to have been replaced with scenarios 9-11 and 9-09 respectively.

On Thursday evening about 23:00 Eastern time, I reported a session under event number 153389 for scenario 9-05. This morning, Sunday, I noticed that the session now reports as being for scenario 9-09.

Grand Lodge

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David M Mallon wrote:

Haven't seen this one yet, and am wondering if anyone else his having the same problem:

In addition to being randomly logged out, my browser (Firefox 56.0.2) lags really badly any time I try to make a new post (waiting up to 60 seconds for my keystrokes to register), and occasionally crashes my browser altogether. In addition, I can't seem to be able to edit new posts.

This! I am seeing the same thing.

BTW - I am using Chrome. Chrome works best with Google Drawings, which is essential to interacting with the maps in our campaigns.

Scarab Sages

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Pathfinder Adventure, Adventure Path, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber

A new bug I discovered and a potential nasty one:

Some scenarios have disappeared in the reporting system for PFS.

For example, 9-03 has disappeared, and my table of 9-03 got switched to 9-11. I can not switch it back.


Also, this thread was supposedly moved, yet still displays as if it were a thread in the Starfinder General Discussion forum.


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I wrote:
I wrote:
{. . .} Not only does making a post and then returning to the boards count the post as unread for the purposes of which one it scrolls there if I go back (which is as before the bugs started), but it also shows as 1 post unread on the messageboards sidebar (which is new -- at first I thought it was a matter of my heading back to the home page too quickly after making a post, but while not consistent, it happens too often to be just a timing accident).

This has not recurred after a few posts yesterday/today, so maybe it is fixed.

{. . .}

Well . . . poo. After a long time of apparent absence, now this bug has reappeared.


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Edited posts, by myself or others aren't showing on the page. I have to open another page to see them.

Of course I have the auto-logged out, can't connect, own posts showing as new posts, ect. Chrome if it matters.


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Not sure if anyone has reported this one.

Something as simple as closing my browser and then reopening a new browser instance and having to log back in to my account. Previously you were automatically logged back in.


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From what I can see in Chrome's developer tools, the forums set a cookie with an expiration 1 hour into the future. Each time you visit a link on the boards, or just refresh a page, that expiration time is updated (again, for 1 hour into the future).

Once that cookie expires, you are logged out. So, it doesn't matter whether you close the browser, or a tab, or leave a page open, or whatnot. If you aren't periodically active on the boards, the expiration time will come and the cookie is destroyed. And then you are logged out.


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^Well, that explains why I only got logged out when the web site went down -- at other times, I was always doing stuff constantly enough to keep the cookie updated.


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When signing in after being logged out I'm finding there's a long delay now. Sometimes long enough to time out and display the nostore page. This wasn't happening yesterday.


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wraithstrike wrote:
I dont get logged out when I am participating, but if I shutdown my browser or bring my computer out of sleep mode I find that I am logged out when I come back to the site.

Update: I'm now getting randomly logged out.

edit: I see that the Paizo staff have said they don't need constant updates, unless I misunderstood, so I will let them handle this and refrain from updating for a while.


John Mechalas wrote:

From what I can see in Chrome's developer tools, the forums set a cookie with an expiration 1 hour into the future. Each time you visit a link on the boards, or just refresh a page, that expiration time is updated (again, for 1 hour into the future).

Once that cookie expires, you are logged out. So, it doesn't matter whether you close the browser, or a tab, or leave a page open, or whatnot. If you aren't periodically active on the boards, the expiration time will come and the cookie is destroyed. And then you are logged out.

OK, that explains the events... but will remedies be taken, because I CAN be active away from the site for moree than an hour at a time, and I find having to constantly log in again a PITA, to express myself with the least amount of profanity possible...

As for the pages taking an ungodly long time to load, I can't say, that's always been the case for me, and I don't expect changes.


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Yeah, it's rough having that 1 hour timer. And once you are logged out it loses your preferences, too, so you are back to the default of the "Expanded" and "Defocus" view of the boards. That's almost certainly a server-side thing that Paizo has to fix.

As for the page load time, I don't know of course but I can hazard a guess: these are probably SQL queries against the message board's database back-end. It has to not only pull up everything you are tracking, but also all the posts you have marked to ignore, and so on. As the message boards get bigger, and the number of people increases, these queries probably get slower and slower. This would explain the intermittent failures: it'd be a matter of how many people are loading the main index at roughly the same time, and getting in each others' ways.

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