Serious Website Issues


Website Feedback

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With respect to site speed, it's usually fast when browsing, but occasionally takes a LONG time to load a page, but it is often very slow to publish one of my posts. I have also noticed a problem (not today, but often) that might be related to this -- sometimes when it takes a long time to publish one of my posts, it triggers a "Cross-Scripting Attack" alert in NoScript (on Firefox), which clicking on "Unsafe Reload" successfully bypasses. I hadn't mentioned this before because I thought it was a NoScript bug, but it seems worth mentioning when talking about posting issues.


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Pathfinder Adventure, Adventure Path, Maps, Starfinder Adventure Path, Starfinder Maps Subscriber

New Errors. The k last Event wont let me make any session entries. I created a new event to enter. But instead of showing the starfinder games ( what was run and what I checked) it gave me the whole PFS catalog and none of the SFS.


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Random logouts seem to persist for me, at least on an Android phone with Google Chrome. They may be happening a little less often but I am not entirely sure.


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Going to Campaign Recruitment initially loaded a page other than the first (last activity months back.) Explicitly going to the first page worked correctly. When I went back, it properly loaded the first page.


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Had to sign back in when it came up after being down all morning.


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Adventure Path Charter Subscriber

Site is still running as slow as can be today since it came back up.


3 people marked this as a favorite.

I'll take slow to non-existent any day of the week. Thanks for hosting all of our nonsense on your servers, guys.

Grand Lodge

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Pathfinder Starfinder Maps Subscriber

You can tell we’re all junkies because we keep coming back here...


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Still having log out issues and a few other along with site slowness...

Silver Crusade System Administrator

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We had some services that are still in the middle of a restart so the site is only kind of half up which is causing a lot of the slowness right now.

Silver Crusade

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Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

*offer hugs to the system team*

Shadow Lodge

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Hmm wrote:
You can tell we’re all junkies because we keep coming back here...

I don't know where else I would go...

Silver Crusade

1 person marked this as a favorite.
Lissa Guillet wrote:
Blackbot wrote:

Fun new error:

I was unable to login. "Sign up", "Login" and all that was displayed at the top right of the screen, but they were only text, not links (Looked into the source code: Only <li>Sign Up</> and so on, no <href="[whatever]"> anywhere).

Deleted my cookies, works now.
You might want to look into that.

Were you coming in via an RSS or Atom feed, per chance?

I cannot rule out that the bug triggered when I came in via RSS feed and just did not notice.

When I noticed the bug I went straight to paizo.com (I think, my history might have suggested some other side - though probably not one of the RSS links). But again, it IS possible that I just did not notice my inability to login before that.

I just tried going to the site via RSS feed. This time at least this did not result in the brokin login links.
I first noticed the bug on my PC with Windows 8.1 and I think that my laptop with Archlinux encountered the same problem because the cookies get synced with the Firefox sync. I did not make a backup of the cookie.


1 person marked this as a favorite.
TOZ wrote:
Hmm wrote:
You can tell we’re all junkies because we keep coming back here...
I don't know where else I would go...

Same here


Lissa Guillet wrote:
We had some services that are still in the middle of a restart so the site is only kind of half up which is causing a lot of the slowness right now.

This may be entirely covered by this, but I figured I should let you know (just in case it's not), that whenever I go to my favorited posts (those others have made favorites of mine), I get:

Quote:

Sorry, there was a problem handling your request. The system administrator has been notified.

Please contact webmaster@paizo.com if you continue to have difficulties.

Click here to return to paizo.com

... under the big golem picture.

I can get to my Favorites, though. It's funny - seems like it would be the reverse! XD

Liberty's Edge

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Pathfinder Adventure Path, Rulebook, Starfinder Roleplaying Game Subscriber

All of the threads I've hidden are now visible again, as of the first time I was able to get to the boards today.


And Off-Topic Discussions doesn't load - the page loads, but only this part:

At the top, everything is normal - the line that starts with, "Hello, <my name>!" and goes from there; the blue line with "PAIZO PATHFINDER (R) PAIZO GAMES" and then the gray line that starts with "About Paizo" and goes from there, and then there is the normal:

Quote:

RSS Facebook Twitter Email

List This Forum. Paizo / Messageboards / Community / Off-Topic Discussions

... then a tiny blank space about half a finger-width from top to bottom, then,

Quote:

If you are not <I' editing my name out>, click here.

©2002-2017 Paizo Inc.® | Privacy Policy | Contact Us
Need help? Email customer.service@paizo.com or call 425-250-0800 during our business hours, Monday through Friday, 10:00 AM to 5:00 PM Pacific time.

Paizo Inc., Paizo, the Paizo golem logo, Pathfinder, the Pathfinder logo, Pathfinder Society, Starfinder, the Starfinder logo, GameMastery, and Planet Stories are registered trademarks of Paizo Inc. The Pathfinder Roleplaying Game, Pathfinder Campaign Setting, Pathfinder Adventure Path, Pathfinder Adventure Card Game, Pathfinder Player Companion, Pathfinder Modules, Pathfinder Tales, Pathfinder Battles, Pathfinder Legends, Pathfinder Online, Starfinder Adventure Path, PaizoCon, RPG Superstar, The Golem's Got It, Titanic Games, the Titanic logo, and the Planet Stories planet logo are trademarks of Paizo Inc. Dungeons & Dragons, Dragon, Dungeon, and Polyhedron are registered trademarks of Wizards of the Coast, Inc., a subsidiary of Hasbro, Inc., and have been used by Paizo Inc. under license. Most product names are trademarks owned or used under license by the companies that publish those products; use of such names without mention of trademark status should not be construed as a challenge to such status.

<there were numbers and a date, here; as I am uncertain of their importance in security, I edited these out, too>

There is nothing else on the page.

Reloading didn't help, though it could have been caught in the same instance of failed loading for some reason.

This is unusual because I was able to access things in that subforum.

Hope that helps!

Scarab Sages

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Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

This may be a new bug.
The site was down this morning. I've been busy so I only just now got back to it. When it came up I was logged off. I knew I was going to have to log in, but I wanted to see the Paizo Blog first.
I clicked on it. It came up as a blank page. Only thing there was the copyright stuff at the bottom. I couldn't see the Blog until I had logged in.
During the past week I have been able to view the Blog, even when it shows me as "Guest".


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TOZ wrote:
Hmm wrote:
You can tell we’re all junkies because we keep coming back here...
I don't know where else I would go...

I GOT NOWHERE ELSE TO GO!!!!!!!


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John Woodford wrote:
All of the threads I've hidden are now visible again, as of the first time I was able to get to the boards today.

I’m having this same problem, as well.

Liberty's Edge

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Pathfinder Adventure Path, Rulebook, Starfinder Roleplaying Game Subscriber

Also, the left sidebar is now completely empty, and I have the opposite problem re favorites/favorited by from Tacticslion-- I can see my Favorites tab just fine, but my Favorited by Others tab takes me to the error screen Tac described.


John Woodford wrote:
Also, the left sidebar is now completely empty, and I have the opposite problem re favorites/favorited by from Tacticslion-- I can see my Favorites tab just fine, but my Favorited by Others tab takes me to the error screen Tac described.

I must have described my favorited/favorites problem wrong, because it's as John described. The left sidebar has - just now, in fact, disappeared for me, too.


2 people marked this as a favorite.

Wow, the site is getting worse....
I hope they find the root causes for the issues..

Grand Lodge

Message boards aren't populating.


Pathfinder Adventure Path Subscriber
Herald wrote:
Message boards aren't populating.

I am having this issue as well. When I click on the messageboard link, it just loads a blank page. I can only access the threads I see on the sidebar on the main page, nothing else.

The Exchange

The message boards aren't loading for me. What is worse however is lots of my downloads from my subscriptions are not showing and i can't download them.


I suspect they're hard at work on things, and we're going to see some strange behavior while they're at it.

Sovereign Court

I can't access my new downloads, everything else is there though.

Silver Crusade System Administrator

Yup. We're aware.

Grand Lodge

Almonihah wrote:
I suspect they're hard at work on things, and we're going to see some strange behavior while they're at it.

Don't doubt that, just wanting to tell them what was going on my side.


Tacticslion wrote:

And Off-Topic Discussions doesn't load - the page loads, but only this part:

At the top, everything is normal - the line that starts with, "Hello, <my name>!" and goes from there; the blue line with "PAIZO PATHFINDER (R) PAIZO GAMES" and then the gray line that starts with "About Paizo" and goes from there, and then there is the normal:

Quote:

RSS Facebook Twitter Email

List This Forum. Paizo / Messageboards / Community / Off-Topic Discussions

... then a tiny blank space about half a finger-width from top to bottom, then,

Quote:

If you are not <I' editing my name out>, click here.

©2002-2017 Paizo Inc.® | Privacy Policy | Contact Us
Need help? Email customer.service@paizo.com or call 425-250-0800 during our business hours, Monday through Friday, 10:00 AM to 5:00 PM Pacific time.

Paizo Inc., Paizo, the Paizo golem logo, Pathfinder, the Pathfinder logo, Pathfinder Society, Starfinder, the Starfinder logo, GameMastery, and Planet Stories are registered trademarks of Paizo Inc. The Pathfinder Roleplaying Game, Pathfinder Campaign Setting, Pathfinder Adventure Path, Pathfinder Adventure Card Game, Pathfinder Player Companion, Pathfinder Modules, Pathfinder Tales, Pathfinder Battles, Pathfinder Legends, Pathfinder Online, Starfinder Adventure Path, PaizoCon, RPG Superstar, The Golem's Got It, Titanic Games, the Titanic logo, and the Planet Stories planet logo are trademarks of Paizo Inc. Dungeons & Dragons, Dragon, Dungeon, and Polyhedron are registered trademarks of Wizards of the Coast, Inc., a subsidiary of Hasbro, Inc., and have been used by Paizo Inc. under license. Most product names are trademarks owned or used under license by the companies that publish those products; use of such names without mention of trademark status should not be construed as a challenge to such status.

<there were numbers and a date, here; as I am uncertain of their importance in security, I edited these out, too>

There is nothing else on the page.

This is happening to me too. It affects the entirety of Starfinder forum, as well as the Online Campaigns forum. It may affect others, but those are the ones I have tried to visit so far.


PBP games can still be run and played, but you'll need to go through your account name (at the top, next to PM/mail icon) and click the campaigns tab to access and see if there are Campaign Updates.

it'll be in the URL of https://paizo.com/people/ACCOUNT_NAME


Unfortunately, the forced log-out thing, where logging back in says, "Your search didn't match any items." again.

I know you guys are hard at work and you're awesome! But I figured it should be clarified for your knowledge.

Oh: also I can't mark things as favorites~!


1 person marked this as a favorite.
Tacticslion wrote:

Unfortunately, the forced log-out thing, where logging back in says, "Your search didn't match any items." again.

I know you guys are hard at work and you're awesome! But I figured it should be clarified for your knowledge.

Oh: also I can't mark things as favorites~!

So long as you posted in a thread you can get back to it through your Post History (it's in your account as a tab)


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Welp.

That was awful. Site was pretty much crap/down for about 2+ hours.


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*Quietly fills the food bowls of the server hamsters* o wo;

It's okay, little guys. You can do it.


1 person marked this as a favorite.

From one programmer to others, I appreciate all the hard work all of you do. Managing 250,000 lines of code isn't easy. And you never know which line of new code will knock over all the painstakingly placed dominoes. Once again, you have my thanks. Each of you deserves a medal.


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Pathfinder Adventure Path, Companion, Lost Omens Subscriber

I'm glad to know that I'm not the only one having issues...
For a while this morning I was afraid that my account had been deleted!


Almonihah wrote:
I suspect they're hard at work on things, and we're going to see some strange behavior while they're at it.

I have far better things to do than keep hoping today would be any better. So I'm out for, I don't know, a week maybe? Two weeks? Three weeks?

Maybe we could all receive a complimentary notice when this site is back and resembling a workable representation of the way it used to work.


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Yep. Lots of hard work going on.

*sigh*

Break is over. got to get back to fouling code lines.

*plunges back into the code, looking for cool places to hide*


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Hey, You! Get back here and show your ID!


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Pathfinder Starfinder Roleplaying Game Subscriber

Tried to post to a couple of threads, site locked me out and crashed, then tried to tell me that the system was down for maintenance.

...despite several sites saying the site was up.

Had to delete entire browsing history AND ipconfig /flushdns and it was moving slower than a mermaid oracle on land with the Lame curse...

Pugwampi, why can't you use your powers for awesome? Perhaps by fouling the foul code or something?


6 people marked this as a favorite.
Wei Ji the Learner wrote:
Pugwampi, why can't you use your powers for awesome? Perhaps by fouling the foul code or something?

Ahem. We did, earlier today on another site. But they discovered our work after only 11 minutes and fixed it.


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Adventure Path Charter Subscriber

Well, it’s been a week here and they haven’t found you yet, Puggie.

Grand Lodge Director of Technology

3 people marked this as a favorite.

Everyone,
The team has been dealing with several website issues today that should be now resolved. Again, apologize for any inconvenience it has presented to our users.

Dean


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No problem. Moved my PbP along, made a few posts. Most of the time, I played Civilization II. See? I'm not addicted. Eye twitch Not at all. Eye twitch even more severe


3 people marked this as a favorite.

Still experiencing login issues: just had to log in twice to get it to "take"... the tab in which I performed the login action showed me as logged in, but reloading (including hard-refreshing) other tabs still showed me as logged out until I logged in again.

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