Serious Website Issues


Website Feedback

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Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

That happened to me once, too.

Grand Lodge

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Pathfinder Starfinder Maps Subscriber
Dean Ludwig wrote:

Everyone,

The team has been dealing with several website issues today that should be now resolved. Again, apologize for any inconvenience it has presented to our users.

Dean

Thanks. Dean, and the rest of the tech team!

You will get this all sorted! We believe in you!

Hmm


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Every once in a while, the Messageboards sidebar still indicates that the post I just made is unread. Seems to be a random occurrence.


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John Napier 698 wrote:
No problem. Moved my PbP along, made a few posts. Most of the time, I played Civilization II. See? I'm not addicted. Eye twitch Not at all. Eye twitch even more severe

Civ II, hm? That's been a while... I did like messing around with Test of Time, they haven't really done anything like that again...

Anyway, site seems to be working well for me this morning!


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I meant Civ II Test of time. That game is my biggest time sink. Yeah, managing 250,000 lines of code isn't easy. I've seen Operating System Kernels with fewer lines.

Silver Crusade

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Blackbot wrote:
Lissa Guillet wrote:


Were you coming in via an RSS or Atom feed, per chance?

I cannot rule out that the bug triggered when I came in via RSS feed and just did not notice.

When I noticed the bug I went straight to paizo.com (I think, my history might have suggested some other side - though probably not one of the RSS links). But again, it IS possible that I just did not notice my inability to login before that.

I just tried going to the site via RSS feed. This time at least this did not result in the brokin login links.
I first noticed the bug on my PC with Windows 8.1 and I think that my laptop with Archlinux encountered the same problem because the cookies get synced with the Firefox sync. I did not make a backup of the cookie.

Update on the Cookie front:

The cookies were still there on my PC (I only deleted the ones on the laptop), so I checked them.
I have two cookies: "Store" and "wosid". The content of "wosid" was "xml". I deleted it (leaving "Store" untouched) and it generated a new cookie.
The content seems to be something more sensible now (22 alphanumeric characters) and it immediatly fixed the issue.

Scarab Sages

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Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Looks like everything is copacetic today. Everything is running fast.
Except when trying to navigate to anything in "My Account"; it is real slow.


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Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

The "My Downloads" page seems to be defaulting to an apparently random presentation order, meaning that I basically have to re-sort it if I want to check it for recent updates or recently added files.


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The "new posts" indicators in the left bar and the main body can show different counts.

One showed 3 new posts for a given thread, and the other showed 5. Both links took me to the fifth-from-end post. Second-from-end had happened 7 minutes before this, too, so it's not like I happened to refresh at exactly the right time for the check-for-new functions to legitimately get different counts.


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Pathfinder Adventure Path, Companion, Lost Omens, Maps, Starfinder Adventure Path Subscriber
Dhampir984 wrote:
I did have to log back in today, but it may be that the fix for that particular issue came in after I shut down yesterday. I can check again tomorrow now that I know this was not a me thing or a Firefox thing, v56.X has had some issues for me, thought this might be one of them.

I did have to log in again today. Yesterday I didn't make here, but I did have a browser cache clearing to deal with some work issues. So maybe that one is still buried out there somewhere?

Liberty's Edge

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Pathfinder Adventure Path Subscriber

I do have a new problem: I need to change my billing information, and the My Account page is having issues. I can make it all the way through the My Account page to the Manage Billing Options page, and there it goes wonky. Clicking on "Add Payment Method" results in half the top of the page going blank with what I suppose is an unseen text box. I can click and drag, highlighting some text in the blank area, and if I hover over where I know where text boxes or buttons are, some things will then appear.

Old Problem: still getting signed out, and when I sign in, it brings me to a blank page and tells me "Your search returned no results". I can just click on my user name to take me back to my main area, but its still a bad redirect.


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I, too, am being constantly logged out of the site.


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I find myself frequently logged out when I check out the forums, but today I ran into something new - the forums board highlighted a thread I was following with "1 new post" posted by... Myself.

"Last post: 1 minute ago by Kudaku (1 new) ×"

Not sure if that's something new or if I just haven't run into it yet, but I figured I'd pass it along.


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No logout issues since the fix a couple days ago.
I've occasionally seen the 1 new post by myself thing in the past, but it's usually been a timing thing - refreshed one tab before the one I'd posted in finished reloading. It doesn't persist if I refresh again - unless possibly the other tab hung or something. Haven't really noticed it especially often lately.


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I've been noticing a recurrence of counting my own posts as new after a few days with no issues.


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An issue I've been having is with 'listing' posts. When I go to list the first post in a thread, it sort of grays out the post's words, the post disappears temporarily, then reappears a few moments later. The post never actually gets added to my wishlist or gives me the option to add it. The problem only seems to be with the first post in the thread, as I'm able to list later posts.


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thejeff wrote:

No logout issues since the fix a couple days ago.

I've occasionally seen the 1 new post by myself thing in the past, but it's usually been a timing thing - refreshed one tab before the one I'd posted in finished reloading. It doesn't persist if I refresh again - unless possibly the other tab hung or something. Haven't really noticed it especially often lately.

This is basically where I am. Well, that, and, as mentioned before, the favorite button sometimes just... disappearing after I use it.

That last one still might be a me-exclusive thing, though... >.>


And just in case it's not clear: thank you all so very much! You guys ROCK~!


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Adventure Path Charter Subscriber
Tacticslion wrote:
And just in case it's not clear: thank you all so very much! You guys ROCK~!

Exactly. I'm the first to gripe when things aren't right, and I want to be one of the ones to give compliments when the problems appear fixed. Good on you all.

Sovereign Court

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So I still can't login with Firefox, not sure if that's on your end or mine.


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Ran into a new weird problem: Tried to make a post in a different thread, and Submit Post keeps behaving like Preview, even if I exit the page and come back. (Sort of had this 1 or 2 times before a long time ago, but exiting the page and coming back fixed it back then -- not any more.)


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It gets even weirder -- after submitting the last post (supposed to be #271), it shows up on the Messageboards sidebar on the home page, but not in the thread itself, with the last post displayed being #270.


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Help my posts are going missing!


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Sorry for the multiple posts, but I can't edit my posts if I can't see them. The "x to y of z" counter at the top and bottom of the thread incremented properly after I put my last post in, but I can't see either of my last 2 posts (and probably won't be able to see this one either).


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This problem started less than 1 hour ago. Posts made before this problem started (some time between 1/2 and 3/4 of an hour ago) are visible just fine. Even tried switching browsers (Firefox to Safari), but it didn't help.

Also, if I go to my profile and thence to my posts, the posts I made after this problem started are not visible there either.


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. . . And only the first of my invisible posts in this thread (including its time of submission) is visible in the Messageboards sidebar on the home page, even though the counter at the top and bottom of the thread continues to increment with each invisible post.

Liberty's Edge

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Pathfinder Adventure Path Subscriber
Tacticslion wrote:
And just in case it's not clear: thank you all so very much! You guys ROCK~!

You know, I have to second this as well. I have spoken highly of Paizo's customer service and the way yall have handled a few issues that I have had in the past.

As for this situation, this website has to be a massive headache with everything that yall have going on here, as well as the heavy and continuous traffic that it sees. Despite the many headed issues that come up, the team is not only constantly working to slay the gremlins in the system, but the management team is not shy about popping into the threads and saying "this is the problem, and this is what we are doing to work on it". For this, I thank you. All too often, large companies tend to either quietly work in the background, or some random talking head might pop up and say a few "customary and expected" words. Instead, Paizo management is forthright and communicative to their clients and timely with reassurances and explanations.

To me at least, this means quite a bit.. to know that yall take enough pride and ownership to take time out of your busy schedules to pop in and reassure the often snarling masses. THANK YOU!!!!! TO THE MANAGEMENT AND THE IT TEAMS that work so hard to keep bringing us this game that we all love so much.


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Pathfinder Maps, Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Yay! I popped in this morning and
1) did not have to sign in again!
2) did not have to flatten my page!

Grand Lodge

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Atom feeds seem to have stopped working on our around November 2. I am way way behind in a play by post as a result. Is someone aware of the problem?

Silver Crusade

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The speed can still sometimes get VERY VERY slow.

I was updating a character page (http://paizo.com/people/VasilySokolov#newPost) and things were going well.

I was saving constantly. Then, suddenly, saving a page started taking a LONG time. As in at least a couple of minutes. Once, it timed out while it was saving the page (fortunately I'd saved my changes :-))


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pauljathome wrote:

The speed can still sometimes get VERY VERY slow.

I was updating a character page (http://paizo.com/people/VasilySokolov#newPost) and things were going well.

I was saving constantly. Then, suddenly, saving a page started taking a LONG time. As in at least a couple of minutes. Once, it timed out while it was saving the page (fortunately I'd saved my changes :-))

Just had a similar timeout while trying to edit a post. The message was

Quote:

Re-enter

Store You backtracked too far.
The application backtracking limit of 30 has been exceeded.


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Adventure Path Charter Subscriber
Gisher wrote:
pauljathome wrote:

The speed can still sometimes get VERY VERY slow.

I was updating a character page (http://paizo.com/people/VasilySokolov#newPost) and things were going well.

I was saving constantly. Then, suddenly, saving a page started taking a LONG time. As in at least a couple of minutes. Once, it timed out while it was saving the page (fortunately I'd saved my changes :-))

Just had a similar timeout while trying to edit a post. The message was

Quote:

Re-enter

Store You backtracked too far.
The application backtracking limit of 30 has been exceeded.

I just received that same message about three minutes ago. It was while trying to edit a post.

Liberty's Edge

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Pathfinder Adventure Path, Rulebook, Starfinder Roleplaying Game Subscriber
Gerald wrote:
Gisher wrote:

Just had a similar timeout while trying to edit a post. The message was

Quote:

Re-enter

Store You backtracked too far.
The application backtracking limit of 30 has been exceeded.
I just received that same message about three minutes ago. It was while trying to edit a post.

I haven't seen that recently, but it's occasionally popped up for me over the past couple of years. (It's part of why I try to remember to copy long posts before submitting them--in case that happens, and I lose the post. I understand there's a FireFox app for that; just haven't looked for it.)


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Okay, my posts (and somebody else's post) that were invisible last night have become visible -- let's see if this one takes.

Edit: Worked!


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tchrman35 wrote:
Atom feeds seem to have stopped working on our around November 2. I am way way behind in a play by post as a result. Is someone aware of the problem?

I can second this.

Atom feeds stopped working some time around the 2nd and 3rd.

If trying to set the feed anew, the site redirects to a blank page with "The requested application was not found on this server."

I'd appreciate a little bug-squashing on this front if you have some time at your hands. I love to stay on top of my campaigns via different atom-reader notifiers on my PCs and phones.

Thanks for your collective effort.


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Hello, I'm still being logged out now and again. Also, I third the request to restore the atom feeds.


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UnArcaneElection wrote:

Ran into a new weird problem: Tried to make a post in a different thread, and Submit Post keeps behaving like Preview, even if I exit the page and come back. (Sort of had this 1 or 2 times before a long time ago, but exiting the page and coming back fixed it back then -- not any more.)

I get that at times also. When that happens, I copy the text of my post, then post a period. If that works, and it always does so for me, hit Edit and replace the period with the text of your post.


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Seeing similar issues with previous posters:

- Editing a profile will often fail and throw up the "application backtracking limit of 30 has been exceeded" error.
- When attempting to make a new post (on mobile), the Preview, Cancel, Submit Post buttons disappear, as well as the Post As selection. I've had to go through some pretty elaborate gymnastics to be able to actually post, using the "Add new post" link and fiddling with copy/paste, or submitting a very short post and editing it later with the actual text.

Silver Crusade RPG Superstar 2014 Top 16

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Kittenmancer wrote:

Seeing similar issues with previous posters:

- Editing a profile will often fail and throw up the "application backtracking limit of 30 has been exceeded" error.

I can attest to this one, and let me assure you that I had done no "backtracking" when I got this error.

This was as recently as Saturday.

Sovereign Court

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I still can't sign in on firefox


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I'm still getting logged out inappropriately (in my opinion) and I will fourth the request to look into the RSS feeds. That's usually how I keep track of my campaigns.

I check in several times daily and almost every time now I have to log in again in order to post.

Thanks.


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RSS feeds suddenly started to work on my side again during the last ... 8h or so.
Hell of a quick work there guys, thank you.

Some open issues I can second:
- after logging in, one get redirected to paizo/people/ -> an empty page with search-results not found error displayed
-log-out time still seems a bit non-deterministic here. The last days my phone stayed logged-in, tonight it suddenly logged off again. Maybe the timer just run out? Do you have any informations for us how long a device should normally logged in so we can check that?


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Pathfinder Maps, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

For me it seems to only log me out whenever I close and reopen my browser, which is different from it simply always having me logged in.


My recent posts are still showing up as (1 new) on the forum board.

And a favorite I added recently had the button disappear (though it still worked).

But otherwise, things have been going great!

Silver Crusade

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Agree with some of the other posting.

Site working much better -- but still experiencing semi-random bugginess.


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I'm wondering if anyone can comment on the logout issue when logging in through different sessions.

I had been staying logged in recently and like everyone assumed the problem is behind us. However, I have noticed that if I move from my work computer to my mobile phone browser to my home computer each location seems to be logged out upon reloading the Paizo site. As far as I can tell, if I do not log into a different browser, the current login seems to remain logged in as expected from previous behavior.

Will the server only allow one stored login going forward?

RPG Superstar 2015 Top 8

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I think the login issue has been resolved on my Windows 7 machine in Firefox.

But I still get logged out of sessions on my Android phone in Chrome, where my login should be set to stick.

Thanks for all the hard work, Paizo. I know all these bumps are toward a better site.


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Congrats on all the hard work but I still find myself being logged out by chrome each time I get back on each day. Its only once each day but is still mildly annoying.


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Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I am staying logged in with Chrome but get logged out each day with IE.


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I haven't had any log out issues for a few days on Chrome, until just now. I opened up a tab and it was showing me as a guest again. Just wanted to let you know that while it seemed to be fixed for me on Chrome, the issue has popped up again.

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