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The following information, including dates and expected products, is what we currently estimate and may change.
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path:
Pathfinder Adventure Path #182: Graveclaw (Blood Lords 2 of 6)
•Pathfinder Rulebook:
•Pathfinder Special Edition Rulebook:
Pathfinder Lost Omens: Character Guide Special Edition
•Pathfinder Lost Omens:
Pathfinder Lost Omens: Travel Guide
•Pathfinder Maps:
Pathfinder Flip-Tiles: Villain Lairs Set
•Pathfinder Adventure:
•Pathfinder Accessories:
•Pathfinder Pawns:
•Adventure Card Game:
•Adventure Card Game Class Decks:
Starfinder Products
•Starfinder Adventure Path:
Starfinder Adventure Path #47: Nightmare Scenario (Drift Crashers 2 of 3)
•Starfinder Roleplaying Game:
•Starfinder Accessories:
•Starfinder Maps:
•Non-subscription Paizo Products•
Starfinder Armory Pocket Edition
•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —
•Non-subscription Products by other Publishers•
•Authorization (Order Spawning) Date: Thursday, AUGUST 11
•Begin Shipping Estimate: Monday, AUGUST 15
•End Shipping Estimate: Friday, AUGUST 26
•Street Date for Paizo Products: Wednesday, AUGUST 31
Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer service.
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I emailed customer service on 7/29 about my July subscription. My support ticket ID is 163708 and I'm waiting for information on why my July subscription shows that there are backordered items it is dependent on, which shouldn't be the case since they were all July subscription items.
I had completely forgotten that the Travel Guide was coming out this month. It's like Christmas came early!
Dot.
Mmmmmm... Very Good.
I *knew* this was gonna get posted before my "where's my July subs?" ticket got resolved. :-(
My watch begins.
I got my order generated email. Still waiting to hear back about the June and July orders not being processed due to a credit card error. Ticket number 164094.
June *and* July? Aw, that sucks. :-(
Hello. I wasn't planning on posting on a thread, but the issue is a little urgent. I just got my August subscription pending notification. My July sub has still not shipped, and has that "waiting for backordered product" error going on. Which is chill — gencon season is crazy busy. I had asked for an item in my sidecart that was set to be shipped this month to be removed, however, and now it is about to ship. I love supporting ya'll, but finances are a little tight atm, and I really don't want to be purchasing more than I've budgeted for.
As soon as you are able, I would appreciate it if you would respond to ticket #164327, which was opened a week ago, or ticket #161508, which was opened more than a month ago asking basically the same thing.
Thanks for your help.
And so my watch begins.
...am watching...
And now my watch begins.
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Will the issues with not being able to download the pdf of a book be fixed by the time these ship? I am hesitant to change anything on my order just in case the change doesn't allow me to download Dark Archive after almost 3 weeks of waiting and contacting CS.
Technically our watches shouldn't start until Monday, which is the first day of shipping.
My August subscription order still has not generated. Was there an issue with it running last night or am I the only one that hasn’t received theirs yet ?
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Looking at my order, I realized that it says that The Kobold plushy is "backordered" because it becomes available only on the 31st, so I guess people that had it preordered in their sidecart like me might get their shipment delayed?
I have not contacted CS about that, so I don't have any actual info on if this is a mistake or not.
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Contact CS. customer.service@paizo.com Don't assume it will be seen here and the back log appears to be back as people are not hearing from CS emails as quickly as they used to.
Also, make sure you get the auto response saying your ticket was generated.
Good luck
Looking at my order, I realized that it says that The Kobold plushy is "backordered" because it becomes available only on the 31st, so I guess people that had it preordered in their sidecart like me might get their shipment delayed?
I have not contacted CS about that, so I don't have any actual info on if this is a mistake or not.
Same here with kobold and goblin plushies backordered. But I contacted CS on Friday. No response yet.
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Contact CS. customer.service@paizo.com Don't assume it will be seen here and the back log appears to be back as people are not hearing from CS emails as quickly as they used to.
Also, make sure you get the auto response saying your ticket was generated.
Good luck
I'm posting this for other peoples, I have no problem it being delayed myself, so I don't need to contact them for this. I did contact them for the Level 20 game in my sidecart, but it might be to save me on shipping, as all previous shipments I have gotten would have probably changed to a bigger shipping category with it included.
[EDIT] Also to note that in the last week, about 600 new CS tickets seems to have been created through mails messages. This seems like a very big queue. Sounds like they are getting a LOT of mails.
Don't expect an answer at all. It had been almost a month that I emailed about a download not workimg and still no response
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Customer service has given our warehouse team the green-light to begin shipping.
the back log appears to be back as people are not hearing from CS emails as quickly as they used to
Or at all.
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Does CS and the Community Leader in absentia not realize that ignoring people's questions, especially when it comes to finances, is going to eat away at whatever little good will they may have had, or do they not care?
Waiting is...
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Still waiting on July (Order 36971510) and now August (Order 37003300).
IF I haven't gotten it by next week, I may just cancel all subscriptions. Would hate to do it, but when you can get the same thing for 30-40% less with acceptable (if automated) customer service...
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I got a response on my July subs today. Still not resolved -- see my post on the July subs thread -- but at least they're trying.
No shipping email yet.
I got a response on my July subs today. Still not resolved -- see my post on the July subs thread -- but at least they're trying.
What was your ticket number, if you don’t mind my asking? I'm trying to get an idea of when my ticket will reach the top of the queue. Guessing my original ticket from more than a month ago just legitimately got lost... :/
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What was your ticket number, if you don’t mind my asking? I'm trying to get an idea of when my ticket will reach the top of the queue. Guessing my original ticket from more than a month ago just legitimately got lost... :/I got a response on my July subs today. Still not resolved -- see my post on the July subs thread -- but at least they're trying.
If it helps, I've got ticket 160946 from 07/02
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I think it was 163769. Interestingly, the only communication I can find from Paizo that has this number on it does not say what it's in response to except for "thank you for reaching out". But going by the date on the email (6/30), this should be the right one.
Check your sent items, the email sent on that date to Paizo should be the one for that ticket.
Shipment notice, my watch has ended.
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I just sent an email about my backorder issue. Wish me luck!
Check your sent items, the email sent on that date to Paizo should be the one for that ticket.
That's why I mentioned 6/30. That was the day I sent email to Paizo about the July shipment.
Apparently I'm not permitted to say "no shipping email yet" and nothing else. Or maybe it was too soon after my previous post.
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After reading through this thread I definitely have decided that I won't be using the subscription service, and I'm unclear why some of you who have posted many, many complaints here are still using it.
If I'd had half the difficulty that some of you have described I'd cancel all of my subscriptions and get the products another way.
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After reading through this thread I definitely have decided that I won't be using the subscription service, and I'm unclear why some of you who have posted many, many complaints here are still using it.
If I'd had half the difficulty that some of you have described I'd cancel all of my subscriptions and get the products another way.
Okay, for real? It's generally just a vocal few. I've been a sub for a while now, and I only had one instance where I had an issue, and that was resolved with no drama.
The vast majority of subs get their items on time, and before the street date. The vast majority of the time, downloads work fine.
Right now, we're riding out the perfect storm of GenCon + new CS team + a bug that hit a lot of people, so there's a backlog of tickets. Even so... again. Most of us got our stuff with no drama.
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The big advantage I found from subscribing is completeness. I never missed out on anything.
It isnt quick or cheap though.
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After reading through this thread I definitely have decided that I won't be using the subscription service, and I'm unclear why some of you who have posted many, many complaints here are still using it.
If I'd had half the difficulty that some of you have described I'd cancel all of my subscriptions and get the products another way.
Okay, for real? It's generally just a vocal few. I've been a sub for a while now, and I only had one instance where I had an issue, and that was resolved with no drama.
The vast majority of subs get their items on time, and before the street date. The vast majority of the time, downloads work fine.
Right now, we're riding out the perfect storm of GenCon + new CS team + a bug that hit a lot of people, so there's a backlog of tickets. Even so... again. Most of us got our stuff with no drama.
It's not just that, I personally had to send 11 emails and responses over a ten day span before I finally got angry and cancelled everything. It's also the cost of time lost and blood pressure risen after simple requests are either completely misinterpreted or ignored entirely.
That's what makes it not worth it for me.
Also, Gencon (usually) happens every year so they know what happens and yet every year they just throw their hands in the air and say "How could we have known Gencon would be so busy?!".
The big advantage I found from subscribing is completeness. I never missed out on anything.
It isnt quick or cheap though.
Mostly this yeah. Some things where I am are harder to get so it's simpler to sub and not worry.
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After reading through this thread I definitely have decided that I won't be using the subscription service, and I'm unclear why some of you who have posted many, many complaints here are still using it.
If I'd had half the difficulty that some of you have described I'd cancel all of my subscriptions and get the products another way.
Okay, for real? It's generally just a vocal few. I've been a sub for a while now, and I only had one instance where I had an issue, and that was resolved with no drama.
The vast majority of subs get their items on time, and before the street date. The vast majority of the time, downloads work fine.
Right now, we're riding out the perfect storm of GenCon + new CS team + a bug that hit a lot of people, so there's a backlog of tickets. Even so... again. Most of us got our stuff with no drama.
But the people complaining here did have problems. I'm not sure why you think that other people not having any 'drama' should make them feel better about having those problems.