My August subscription order still has not generated. Was there an issue with it running last night or am I the only one that hasn’t received theirs yet ?
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This has been taken care of through email. Thank you.
I just received my package for this order and it is missing the following item : Pathfinder Adventure Path #173: Doorway to the Red Star (Strength of Thousands 5 of 6) Is there any way I can have a replacement sent, please ? I also sent an email about the issue as I wasn’t sure which one was best. Thank you for all that you do.
Hi there. I subscribe to the Starfinder Adventure Path, and I preordered Starfinder Adventure: The Liberation of Locus-1. My order just shipped, but I do not have the pdf for it. Can you please add it to my account ? I also sent an email about the missing pdf. Thank you for all of your hard work !
I’m not sure what’s going on, but my orders are supposed to all be shipped via UPS Ground and this order is showing it’s scheduled to ship Standard Postal and also in 4 different packages for some reason. Can you please change this order back to UPS Ground and one shipment, and make sure that all future shipments are also shipped via UPS Ground ? Thank you.
Thank you. I replied back with the requested information. The other damages are minor thanks to the great packing the Paizo warehouse does. I can live with the dings on them, so no worries there. Thank you for sending replacements for the missing books.
I just got this order in and the side of the box was completely torn open. Every item is dinged up and I am missing the following items : Pathfinder Core Rulebook Pocket Edition ; QTY 2
Please note there are supposed to be 2 of the Core Rulebook and both are missing. I have also sent an email with pictures attached. Thank you
Can you please cancel Order 34572578 ? Thank you
It looks like these issue have all been fixed now. Thank you!
I just got an email that the unwanted extra copy of the APG SE has been removed from my order. Thank you!
I just got an email that the unwanted extra copy of the APG SE has been removed from my order. Thank you!
Got my auth email about half an hour ago. Immediately started a thread in Customer Service for that order number, and sent an email to CS as well. Why? Because back when the APG Special Edition was announced, I pre-ordered a copy. Then, when the SE sub was made available, I got that. So this month's order has two copies of the APGSE and one of the regular APG. I don't need two copies of the SE. Hopefully CS will get around to cancelling one of them before the order is shipped. Same here. I had noticed 2 copies being present in my upcoming subscriptions a couple of weeks back and sent an email as well as a forum post 10 days ago. I still haven't had a response. I got my authorization email late last night and it still shows 2 copies of the APG Special Edition.
My subscription for July (Order 26853140) shows 2 copies of the Special Edition of the Advanced Player's Guide Special Edition. I only need one copy. Please keep one copy of the Special Edition (and 2 copies of the regular edition) for this order. Everything else on the order is correct, I just need the one copy of the Special Edition Advanced Player’s Guide removed. Thank you.
My upcoming subscription for July shows 2 copies of the Special Edition of the Advanced Player's Guide Special Edition. I only need one copy. Please keep one copy of the Special Edition and 2 copies of the regular edition. Also, it has split the order into 2 shipments with shipment cost being almost $100. Can you look into this as well, please ?
Same here. I did not get my PDFs but I have had the physical cards for a while now.
I noticed back in April or May that there was no July listings in "My Subscription" page. It just skipped right to August. I figured at some point, it would pop in, but it's still missing. Anyone else having that issue? I am having this issue as well.
This finally arrived today. I guess it just got hung up somewhere along the way. Thank you.
I just looked at my order again, and it looks like the extra copy has now been removed. Thank you.
I just checked this order again, and it looks like the extra copy has now been removed. Thank you :)
I also have an issue with a second copy of the Special Edition of the Bestiary 2 showing up when my sub order was recreated today. I posted a separate thread earlier about the issue as well but wanted to post here as it looks like there are others having the same problem.
I already had an order generated for this month’s subs, and it was fine. I just got a new order generated to replace that one for some reason, and it added an additional copy of the Pathfinder Bestiary 2 Special Edition Hardcover that I do not need. I only want one copy of the regular version and one copy of the Special Edition. Can you please fix this before it ships, please ? Thank you.
Hi again. I still have not received this item, and the tracking number I was given in the shipping email shows it hasn’t shipped yet. Can you look into this for me please ? Thank you.
Email with photos sent. Thank you.
My copy of Pathfinder AP Siege of Dinosaurs (Extinction Curse 4 of 6) just arrived and it has a misprint where it goes from pages 1-64, then repeats pages 49-64 again, then picks back up at page 81. It is missing pages 65-80. Would it be possible to get a replacement sent, please ? I’ve seen a few others with this issue as well. Thank you
I just received this order but it was missing a copy of Pathfinder Chase Cards Deck. I ordered 2 copies (I was subbed to one, and the other was in my sidecart). The order does shows 2 copies, but I only received one in the shipment and was charged for both. Can you help me, please ?
Mine is now Suspended Pending as well.
That looks like it did the trick! I was able to place the order and add it to my sidecart. Thank you both so much for the fast response and for taking care of the issue.
Yeah, I am subbed to everything there is for both PF and SF other than Pathfinder Battles. (I am glad I have a very understanding Wife, lol.) I add to my sidecart on a regular basis. The option was there last week, but disappeared within the past few days.
When I try to order or pre-order something and add it to my sidecart for shipping with one of my future subscriptions, the 'Add to sidecart' button is missing from the shipping tab during order placement. I only have the options to ship it. I have tried multiple items, multiple browsers and well as PC, phone and tablet. All are missing this option. Thank you
I also sent in an email about this, but I was looking at my account and my cat walked across my keyboard. It apparently changed my items in my sidecart to ‘ship as soon as possible’. I had quite a few items in there and they were all set to ship with my subscriptions. Is there any way you can revert this for me, or do I need to go through everything, get a list of the orders that need to be cancelled and re-place the orders so that they will ship with my subscriptions ?
I originally posted this on August 31 but Im guessing it was overlooked in the overwhelming amount of posts and emails y’all have been receiving. I emailed a couple of days ago so if it’s been resolved when you see this I apologize. Mainly reposting before I forget about it. Because of the numbers of subscriptions I have, I am supposed to receive both the Pathfinder & Starfinder Scenarios. I have not received ‘Starfinder Society Scenario #2-05: Meeting of Queens" or "Starfinder Society Scenario #2-06: The Stumbling Society, Part 1: Sangoro's Lament" yet. Also, before it became part of the subscription, I purchased "Pathfinder Society Scenario #1-00: Origin of the Open Road". Would it be possible to get a refund for this ? Thank you.
I am supposed to receive both the Pathfinder & Starfinder Scenarios. I have not received ‘Starfinder Society Scenario #2-05: Meeting of Queens" or "Starfinder Society Scenario #2-06: The Stumbling Society, Part 1: Sangoro's Lament" yet. Also, before it became part of the subscription, I purchased "Pathfinder Society Scenario #1-00: Origin of the Open Road". Would it be possible to get a refund for this ? Thank you.
Hi there. Because of the numbers of subscriptions I have, I am supposed to receive both the Pathfinder & Starfinder Scenarios. I have not received ‘Starfinder Society Scenario #2-05: Meeting of Queens" or "Starfinder Society Scenario #2-06: The Stumbling Society, Part 1: Sangoro's Lament" yet. Also, before it became part of the subscription, I purchased "Pathfinder Society Scenario #1-00: Origin of the Open Road". Would it be possible to get a refund for this ? Thank you.
Ok, thank you so much. I really appreciate it. Sorry to be a bother. I’m going out of town in about a week and a half and was following it closely hoping to get it before I leave.
Ok, well when i look at my order now, it has now changed to ships in 5-23 days. I went through all of the items in the order and the ‘Pathfinder Deep Cuts Unpainted Miniatures: Goblins‘ now shows it ships in 5-23 days. Can you please look into this for me, and if these are holding up my order, can you please remove them ?
I know y'all are busy, but I sent an email about a week ago and still haven't heard back. I just wanted to make sure none of the older Pathfinder 1st Edition items I ordered are holding this order up. If something is, can you remove it from my pending order so that it can ship, please ? Thank you
I just wanted to let you know that my issue has been resolved. Thank you.
I haven’t received my Pathfinder or Starfinder scenarios either. I have enough subscriptions to get both, and was already getting the Starfinder scenarios as complimentary and was paying for the Pathfinder before the new changes went into effect. Can you check this for me, please ?
Hi there. I want to keep my subscriptions intact, but can you please remove "Pathfinder Campaign Setting: Druma, Profit and Prophecy" from my upcoming shipment, and then pick back up as normal with my subscription afterwards ? Thank you.
I just received the new core set as a gift. If I start my subscription with the Curse of the Crimson Throne adventure path, will I get the set of 6 promo cards ?
Thank you so much. Sorry for causing the system so much confusion with the changes.
My monthly sub order spawned, and I am subscribed to the Pathfinder Maps subscription, and the "Pathfinder Flip-Tiles: Dungeon Vaults Expansion" seems to be missing. Can it still be added to my order ? Thank you
Can you please cancel my Pathfinder Adventure Card Game Subscription, and remove the related Pathfinder Adventure Card Game: Core Set from my side cart ? Thank you
Go ahead and cancel all of them please. Thank you so much for the help.
I hate to do this but can you please cancel all of my subscriptions and sidecart items, before March's shipment next week if at all possible? Something has come up that will not allow me to continue this for the time being. Thank you.
I noticed that these 2 items were released with this month's subscriptions, but did not ship with my other subscription and are still in my side cart: Pathfinder Flip-Tiles: Urban Perils Expansion
Thank you.
Can you please cancel all of my subscriptions as well as all of the items in my sidecart, please ? Thank you
Can you please cancel the following subscriptions: Pathfinder Roleplaying Game
Also can you please remove Pathfinder Module: Cradle of Night from my sidecart ? Thank you
I just received the email. Thank you so much for the fast response. I am really looking forward to getting this. :)
On this order for the Pathfinder Playtest items, I did not receive my Paizo Advantage discount. Can this still be applied or is it too late ? |