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Happy early birthday to me!
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Just popping in for an update to let you know we will hopefully be getting all of the subscription orders by the end of the week.
Feels bad still not having the PDFs :< and my card was already authorised at the beginning of the week...
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Order is Pending, my watch continues.
Same GGSigmar. Same.
Maybe today is the day!
UPS Mail Innovations is the absolute worst. Shipped six days and tracking still has nothing. Can we opt to never have it used even if it costs more to do so?
Yes. I believe you can set your preferences to use another carrier.
Well I guess today is the day?
UPS Mail Innovations is the absolute worst. Shipped six days and tracking still has nothing. Can we opt to never have it used even if it costs more to do so?Yes. I believe you can set your preferences to use another carrier.
I'm real close to doing this, because half of the time, I never get a shipping update from them. This is especially maddening since the mail is horrid in my area, so I really do need those tracking numbers to tell if something has been lost to our local sorting facility.
Yep, got it!
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My watch has ended. PDF's downloaded.
My order (#36710178) was taken on and held by UPS for a week, then returned to sender this Wednesday, before even leaving the United States.
I wonder what's going on there.
Just popping in for an update to let you know we will hopefully be getting all of the subscription orders by the end of the week.
It looks like you didn't make it? My order is still pending.
My watch continues fwiw
My order is also missing (36735369) the payment method was initially declined. I have updated it but no shipping notice yet.
I have to ask: Has anyone gotten updated tracking? Mine is still sitting at "Tracking information is unavailable" after a week.
I haven't had working tracking in months if not over a year. I gave up on it, really.
I think tracking depends on shipping method. UPS tracking I've never had a problem, but if the package goes USPS (including UPS-MI) forget it. Overseas shipments I have no experience.
From the way UPS tracking updates, I think those boxes sometimes sit on their loading docks for a few days waiting for a truck to come pick them up. But at least we get the PDFs as soon as they slap that shipping label on the box.
From the way UPS tracking updates, I think those boxes sometimes sit on their loading docks for a few days waiting for a truck to come pick them up. But at least we get the PDFs as soon as they slap that shipping label on the box.
Oh, don't get me wrong, getting the digital copy is huge for me. My big concern is how crap the mail is in my area, and without updated tracking, they won't lift a finger to find a box.
Mine was shipped on the 10th and arrived on the 21st in Arizona.
Mine was shipped and held for 7 days in Kentucky, then returned to Paizo a week ago, and I still don't know what's going on.
I think I just figured out the problem with the lack of tracking, if my own order record is any indication.
My order has a Shipping Method of "Standard Postal Delivery".
Next to the Transit Estimate is a "Track this package" link that links to ups-mi.net.
I am pretty sure that UPS will never get any information at all about a package that was shipped solely by the post office and was never in the possession of UPS.
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Hello, hope everyone at Paizo enjoyed the holidays!
Was just wondering if Shipping has finished? My order (36699193) is still pending and I am unsure if I am supposed to be patient or if I need to create a new thread.
Thanks kindly!
Got my physical copies today!
Stoppin in to see if there is an update for January. Appreciate the work you peeps do on the back end to keep us informed!
Director of Community
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Hello, hope everyone at Paizo enjoyed the holidays!
Was just wondering if Shipping has finished? My order (36699193) is still pending and I am unsure if I am supposed to be patient or if I need to create a new thread.
Thanks kindly!
Shipping was completed, so please email Customer Service so we can help resolve your order issue. Thank you!
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Shipping was completed, so please email Customer Service so we can help resolve your order issue. Thank you!Hello, hope everyone at Paizo enjoyed the holidays!
Was just wondering if Shipping has finished? My order (36699193) is still pending and I am unsure if I am supposed to be patient or if I need to create a new thread.
Thanks kindly!
Hello Tonya,
I have mailed CS multiple times now in the last two weeks about my shipment that was returned to Paizo mid-transport two weeks ago and besides an initial response saying "I will see if someone can have a look" I haven't heard anything again. Can you perhaps expediate that? I'm paying a lot of money for fast shipment, so the books can get to Germany quickly, and this has become really irritating now.
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Shipping was completed, so please email Customer Service so we can help resolve your order issue. Thank you!Hello, hope everyone at Paizo enjoyed the holidays!
Was just wondering if Shipping has finished? My order (36699193) is still pending and I am unsure if I am supposed to be patient or if I need to create a new thread.
Thanks kindly!
Hello Tonya,
I have mailed CS multiple times now in the last two weeks about my shipment that was returned to Paizo mid-transport two weeks ago and besides an initial response saying "I will see if someone can have a look" I haven't heard anything again. Can you perhaps expediate that? I'm paying a lot of money for fast shipment, so the books can get to Germany quickly, and this has become really irritating now.
Stuff like this is why I dont want the Customer Support forums to go away.
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The lack of communication surrounding subscriptions does not instill confidence in removing the CS forums and I sincerely hope whatever new method of discussing subscriptions keeps community members in the loop when shipping starts and when it ends at a minimum.
I personally intend to cancel my RPG subscriptions since the primary reason I subscribe is to have worry-free purchasing of the pdfs (I don't care for the physical books) and so I don't have to track new product release dates, but in frequent months I find that shipping runs late and no communication is given. I'm left wondering if my order was forgotten or if it is still in queue. I wait patiently and avoid creating new threads or emailing CS until it is confirmed a problem. It basically has become this whole thing of I have no idea where my order stands and I think going forward it will just be better for my well-being if I just buy the PDF's as needed.
And to be clear, this has been a long time coming. There's been a lot going on recently and I intentionally avoided rushing into a decision. I want to support Paizo but it shouldn't take this much energy.
I'll send my request via email.
And thanks to all of the CS staff and community folx that have helped over the years.
Removing the CS Forums? Is Paizo doing that? Why?
It’s a thread in this forum, but here is the link. I was confused at first too.
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Doesn't make sense to me, but I suppose Tonya has her reasons. If this turns out to make CS *less* responsive rather than more, well, there's other things I can do with my time.
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Doesn't make sense to me, but I suppose Tonya has her reasons. If this turns out to make CS *less* responsive rather than more, well, there's other things I can do with my time.
...and money.
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Precisely.
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Shipping was completed, so please email Customer Service so we can help resolve your order issue. Thank you!Hello, hope everyone at Paizo enjoyed the holidays!
Was just wondering if Shipping has finished? My order (36699193) is still pending and I am unsure if I am supposed to be patient or if I need to create a new thread.
Thanks kindly!
Hello Tonya,
I have mailed CS multiple times now in the last two weeks about my shipment that was returned to Paizo mid-transport two weeks ago and besides an initial response saying "I will see if someone can have a look" I haven't heard anything again. Can you perhaps expediate that? I'm paying a lot of money for fast shipment, so the books can get to Germany quickly, and this has become really irritating now.
So with the warehouse now closed for a week, I guess I'll have to wait even longer before I get any Information about why my shipment was returned to Paizo. This is really bad.
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Director of Community
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Shipping was completed, so please email Customer Service so we can help resolve your order issue. Thank you!Hello, hope everyone at Paizo enjoyed the holidays!
Was just wondering if Shipping has finished? My order (36699193) is still pending and I am unsure if I am supposed to be patient or if I need to create a new thread.
Thanks kindly!
Hello Tonya,
I have mailed CS multiple times now in the last two weeks about my shipment that was returned to Paizo mid-transport two weeks ago and besides an initial response saying "I will see if someone can have a look" I haven't heard anything again. Can you perhaps expediate that? I'm paying a lot of money for fast shipment, so the books can get to Germany quickly, and this has become really irritating now.
I've looked at the pile on two different occasions and cannot find your box returned to us. I'll touch base with your CSR tomorrow to get your issue resolved.
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Director of Community
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We're still in the middle of closing out the CS forum/opening the Announcements forum and I've been asked to hold off on Jan sub update until first thing tomorrow so we don't have a missing thread. Wanted to post an update for people who were popping in to see the list.
I've looked at the pile on two different occasions and cannot find your box returned to us. I'll touch base with your CSR tomorrow to get your issue resolved.
Hello Tonya,I have mailed CS multiple times now in the last two weeks about my shipment that was returned to Paizo mid-transport two weeks ago and besides an initial response saying "I will see if someone can have a look" I haven't heard anything again. Can you perhaps expediate that? I'm paying a lot of money for fast shipment, so the books can get to Germany quickly, and this has become really irritating now.
Hello Tonya,
I have mailed a screenshot of the tracking of the return order to CS on December 20. The package was delivered back to Paizo on December 15 and signed for by "PAIN".