December 2021 New Releases and Subscription Shipping


Customer Service

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Grand Lodge

Pathfinder Adventure, Lost Omens, Pawns, Rulebook Subscriber

Shipping notice get!


2 people marked this as a favorite.

Happy early birthday to me!

Customer Service Representative

4 people marked this as a favorite.

Just popping in for an update to let you know we will hopefully be getting all of the subscription orders by the end of the week.


Pathfinder Roleplaying Game Superscriber

Feels bad still not having the PDFs :< and my card was already authorised at the beginning of the week...


1 person marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Order is Pending, my watch continues.

Same GGSigmar. Same.


Pathfinder Roleplaying Game Superscriber

Maybe today is the day!


1 person marked this as a favorite.
Pathfinder Adventure, Adventure Path, Lost Omens, Pathfinder Accessories, Pawns Subscriber

UPS Mail Innovations is the absolute worst. Shipped six days and tracking still has nothing. Can we opt to never have it used even if it costs more to do so?


wildweasel wrote:
UPS Mail Innovations is the absolute worst. Shipped six days and tracking still has nothing. Can we opt to never have it used even if it costs more to do so?

Yes. I believe you can set your preferences to use another carrier.


Pathfinder Roleplaying Game Superscriber

Well I guess today is the day?


Pathfinder Roleplaying Game Superscriber
GM Numbat wrote:
wildweasel wrote:
UPS Mail Innovations is the absolute worst. Shipped six days and tracking still has nothing. Can we opt to never have it used even if it costs more to do so?
Yes. I believe you can set your preferences to use another carrier.

I'm real close to doing this, because half of the time, I never get a shipping update from them. This is especially maddening since the mail is horrid in my area, so I really do need those tracking numbers to tell if something has been lost to our local sorting facility.


Pathfinder Roleplaying Game Superscriber

Yep, got it!


1 person marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

My watch has ended. PDF's downloaded.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

My order (#36710178) was taken on and held by UPS for a week, then returned to sender this Wednesday, before even leaving the United States.

I wonder what's going on there.


Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Heather F wrote:
Just popping in for an update to let you know we will hopefully be getting all of the subscription orders by the end of the week.

It looks like you didn't make it? My order is still pending.


Pathfinder Card Game Subscriber

My watch continues fwiw


Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

My order is also missing (36735369) the payment method was initially declined. I have updated it but no shipping notice yet.


Pathfinder Roleplaying Game Superscriber

I have to ask: Has anyone gotten updated tracking? Mine is still sitting at "Tracking information is unavailable" after a week.


kcunning wrote:
I have to ask: Has anyone gotten updated tracking? Mine is still sitting at "Tracking information is unavailable" after a week.

Not just me then. Neat.

My first subscription order; got a shipping notice in email 8 days ago but no tracking update or anything. Is this normal?


Pathfinder Rulebook Subscriber

I haven't had working tracking in months if not over a year. I gave up on it, really.


Sporkedup wrote:
I haven't had working tracking in months if not over a year. I gave up on it, really.

le sigh

thanks :)


Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

I think tracking depends on shipping method. UPS tracking I've never had a problem, but if the package goes USPS (including UPS-MI) forget it. Overseas shipments I have no experience.


Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

From the way UPS tracking updates, I think those boxes sometimes sit on their loading docks for a few days waiting for a truck to come pick them up. But at least we get the PDFs as soon as they slap that shipping label on the box.

Grand Lodge

Pathfinder Adventure, Lost Omens, Pawns, Rulebook Subscriber

I'll have to doublecheck, but my shipment arrived yesterday and tracking still isn't updated.


Pathfinder Lost Omens, Rulebook Subscriber

Good to know I am not the only one. Items shipped out December 10th, still no tracking info, still no package either.
It is nice getting the PDFs early, but I could probably just pick up the physical books at my local game shop once the street date hits. Not really an advantage with the subscription.


Pathfinder Roleplaying Game Superscriber
David knott 242 wrote:


From the way UPS tracking updates, I think those boxes sometimes sit on their loading docks for a few days waiting for a truck to come pick them up. But at least we get the PDFs as soon as they slap that shipping label on the box.

Oh, don't get me wrong, getting the digital copy is huge for me. My big concern is how crap the mail is in my area, and without updated tracking, they won't lift a finger to find a box.


Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Mine was shipped on the 10th and arrived on the 21st in Arizona.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Mine was shipped and held for 7 days in Kentucky, then returned to Paizo a week ago, and I still don't know what's going on.


Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I think I just figured out the problem with the lack of tracking, if my own order record is any indication.

My order has a Shipping Method of "Standard Postal Delivery".

Next to the Transit Estimate is a "Track this package" link that links to ups-mi.net.

I am pretty sure that UPS will never get any information at all about a package that was shipped solely by the post office and was never in the possession of UPS.


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Pathfinder Card Game Subscriber

Hello, hope everyone at Paizo enjoyed the holidays!

Was just wondering if Shipping has finished? My order (36699193) is still pending and I am unsure if I am supposed to be patient or if I need to create a new thread.

Thanks kindly!


Pathfinder Roleplaying Game Superscriber

Got my physical copies today!


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Stoppin in to see if there is an update for January. Appreciate the work you peeps do on the back end to keep us informed!

Paizo Employee Director of Community

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Yoshua wrote:
Stoppin in to see if there is an update for January. Appreciate the work you peeps do on the back end to keep us informed!

Jan's update will post on the 3rd!

Paizo Employee Director of Community

redeux wrote:

Hello, hope everyone at Paizo enjoyed the holidays!

Was just wondering if Shipping has finished? My order (36699193) is still pending and I am unsure if I am supposed to be patient or if I need to create a new thread.

Thanks kindly!

Shipping was completed, so please email Customer Service so we can help resolve your order issue. Thank you!


1 person marked this as a favorite.
Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Tonya Woldridge wrote:
redeux wrote:

Hello, hope everyone at Paizo enjoyed the holidays!

Was just wondering if Shipping has finished? My order (36699193) is still pending and I am unsure if I am supposed to be patient or if I need to create a new thread.

Thanks kindly!

Shipping was completed, so please email Customer Service so we can help resolve your order issue. Thank you!

Hello Tonya,

I have mailed CS multiple times now in the last two weeks about my shipment that was returned to Paizo mid-transport two weeks ago and besides an initial response saying "I will see if someone can have a look" I haven't heard anything again. Can you perhaps expediate that? I'm paying a lot of money for fast shipment, so the books can get to Germany quickly, and this has become really irritating now.


3 people marked this as a favorite.
Zaister wrote:
Tonya Woldridge wrote:
redeux wrote:

Hello, hope everyone at Paizo enjoyed the holidays!

Was just wondering if Shipping has finished? My order (36699193) is still pending and I am unsure if I am supposed to be patient or if I need to create a new thread.

Thanks kindly!

Shipping was completed, so please email Customer Service so we can help resolve your order issue. Thank you!

Hello Tonya,

I have mailed CS multiple times now in the last two weeks about my shipment that was returned to Paizo mid-transport two weeks ago and besides an initial response saying "I will see if someone can have a look" I haven't heard anything again. Can you perhaps expediate that? I'm paying a lot of money for fast shipment, so the books can get to Germany quickly, and this has become really irritating now.

Stuff like this is why I dont want the Customer Support forums to go away.


1 person marked this as a favorite.
Pathfinder Card Game Subscriber

The lack of communication surrounding subscriptions does not instill confidence in removing the CS forums and I sincerely hope whatever new method of discussing subscriptions keeps community members in the loop when shipping starts and when it ends at a minimum.

I personally intend to cancel my RPG subscriptions since the primary reason I subscribe is to have worry-free purchasing of the pdfs (I don't care for the physical books) and so I don't have to track new product release dates, but in frequent months I find that shipping runs late and no communication is given. I'm left wondering if my order was forgotten or if it is still in queue. I wait patiently and avoid creating new threads or emailing CS until it is confirmed a problem. It basically has become this whole thing of I have no idea where my order stands and I think going forward it will just be better for my well-being if I just buy the PDF's as needed.

And to be clear, this has been a long time coming. There's been a lot going on recently and I intentionally avoided rushing into a decision. I want to support Paizo but it shouldn't take this much energy.

I'll send my request via email.

And thanks to all of the CS staff and community folx that have helped over the years.


Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

Removing the CS Forums? Is Paizo doing that? Why?


Pathfinder Adventure, Adventure Path Subscriber

It’s a thread in this forum, but here is the link. I was confused at first too.


1 person marked this as a favorite.
Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

Doesn't make sense to me, but I suppose Tonya has her reasons. If this turns out to make CS *less* responsive rather than more, well, there's other things I can do with my time.


1 person marked this as a favorite.
Pathfinder Starfinder Roleplaying Game Subscriber
Ed Reppert wrote:
Doesn't make sense to me, but I suppose Tonya has her reasons. If this turns out to make CS *less* responsive rather than more, well, there's other things I can do with my time.

...and money.


1 person marked this as a favorite.
Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

Precisely.


1 person marked this as a favorite.
Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Zaister wrote:
Tonya Woldridge wrote:
redeux wrote:

Hello, hope everyone at Paizo enjoyed the holidays!

Was just wondering if Shipping has finished? My order (36699193) is still pending and I am unsure if I am supposed to be patient or if I need to create a new thread.

Thanks kindly!

Shipping was completed, so please email Customer Service so we can help resolve your order issue. Thank you!

Hello Tonya,

I have mailed CS multiple times now in the last two weeks about my shipment that was returned to Paizo mid-transport two weeks ago and besides an initial response saying "I will see if someone can have a look" I haven't heard anything again. Can you perhaps expediate that? I'm paying a lot of money for fast shipment, so the books can get to Germany quickly, and this has become really irritating now.

So with the warehouse now closed for a week, I guess I'll have to wait even longer before I get any Information about why my shipment was returned to Paizo. This is really bad.

Paizo Employee Director of Community

Zaister wrote:
Tonya Woldridge wrote:
redeux wrote:

Hello, hope everyone at Paizo enjoyed the holidays!

Was just wondering if Shipping has finished? My order (36699193) is still pending and I am unsure if I am supposed to be patient or if I need to create a new thread.

Thanks kindly!

Shipping was completed, so please email Customer Service so we can help resolve your order issue. Thank you!

Hello Tonya,

I have mailed CS multiple times now in the last two weeks about my shipment that was returned to Paizo mid-transport two weeks ago and besides an initial response saying "I will see if someone can have a look" I haven't heard anything again. Can you perhaps expediate that? I'm paying a lot of money for fast shipment, so the books can get to Germany quickly, and this has become really irritating now.

I've looked at the pile on two different occasions and cannot find your box returned to us. I'll touch base with your CSR tomorrow to get your issue resolved.

Paizo Employee Director of Community

1 person marked this as a favorite.

We're still in the middle of closing out the CS forum/opening the Announcements forum and I've been asked to hold off on Jan sub update until first thing tomorrow so we don't have a missing thread. Wanted to post an update for people who were popping in to see the list.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Tonya Woldridge wrote:
Zaister wrote:


Hello Tonya,

I have mailed CS multiple times now in the last two weeks about my shipment that was returned to Paizo mid-transport two weeks ago and besides an initial response saying "I will see if someone can have a look" I haven't heard anything again. Can you perhaps expediate that? I'm paying a lot of money for fast shipment, so the books can get to Germany quickly, and this has become really irritating now.

I've looked at the pile on two different occasions and cannot find your box returned to us. I'll touch base with your CSR tomorrow to get your issue resolved.

Hello Tonya,

I have mailed a screenshot of the tracking of the return order to CS on December 20. The package was delivered back to Paizo on December 15 and signed for by "PAIN".

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