June 2021 New Releases and Subscription Shipping


Customer Service

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still waiting on mine.


I'm in Vancouver, only an hourish from Redmond and I haven't been charged! I shall endure!


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path Subscriber
The Painted Oryx wrote:
I'm in Vancouver, only an hourish from Redmond and I haven't been charged! I shall endure!

I feel you. I'm in Kennewick on the eastside and still no luck. But I'm anxiously waiting. LOL

Lantern Lodge Customer Service & Community Manager

5 people marked this as a favorite.

I just found a tab I had open on Friday but forgot to post, the PF Adventure Malevolence was 55% fulfilled as of Friday. I started looking at the Mwangi Expanse but had some other more pressing things grab my attention and I haven't been able to get back to it.

The release date for physical items is July 7th which is a week later than "usual" due to the logistic issues with customs we had for March, April, and May. I will check in with our warehouse folks, but I *think* we're on track for shipping subscriber stuff before the July 7th release date.


Sara Marie wrote:

I just found a tab I had open on Friday but forgot to post, the PF Adventure Malevolence was 55% fulfilled as of Friday. I started looking at the Mwangi Expanse but had some other more pressing things grab my attention and I haven't been able to get back to it.

The release date for physical items is July 7th which is a week later than "usual" due to the logistic issues with customs we had for March, April, and May. I will check in with our warehouse folks, but I *think* we're on track for shipping subscriber stuff before the July 7th release date.

Don't get me wrong, not complaining! Shipping is both a hard and thankless job, and that's when you don't usually have to worry about being cooked alive inside the warehouse.

Maybe I can get toward the front of the line next month.


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

It seems my shipment is on its way. Off to the download section!


2 people marked this as a favorite.
Sara Marie wrote:

I just found a tab I had open on Friday but forgot to post, the PF Adventure Malevolence was 55% fulfilled as of Friday. I started looking at the Mwangi Expanse but had some other more pressing things grab my attention and I haven't been able to get back to it.

The release date for physical items is July 7th which is a week later than "usual" due to the logistic issues with customs we had for March, April, and May. I will check in with our warehouse folks, but I *think* we're on track for shipping subscriber stuff before the July 7th release date.

Thanks, Sara.

I presume we should send the warehouse team ice-cream, instead of the usual pizza?


Pathfinder Rulebook Subscriber

My order status has moved to complete and states that it was shipped June 22, but UPSMI tracking still says no information available.


bolorokenpay wrote:
My order status has moved to complete and states that it was shipped June 22, but UPSMI tracking still says no information available.

Make sure you are checking the right tracking site. This site should be the right one IIRC

https://www.ups-mi.net/packageID/

Though in general the mail innovations packages tracking don't always update in a timely manner. Sometimes i don't see the tracking update until after it is at my door.


Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Heh. From the tracking page for my shipment, which supposedly was shipped last Friday: "If tracking is unavailable after 3 days, please contact your shipper."

Not sure what Paizo can do about it. <shrug>


Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Anyone else not receive their SFS subscription scenarios yesterday?


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
John Mangrum wrote:
Anyone else not receive their SFS subscription scenarios yesterday?

Yes.


Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
bolorokenpay wrote:
My order status has moved to complete and states that it was shipped June 22, but UPSMI tracking still says no information available.

Mine was shipped on the 23rd and the USPS info finally updated today.


John Mangrum wrote:
Anyone else not receive their SFS subscription scenarios yesterday?

I did not. I suspect the subscriptions will go out today (rarely ever more than 1-2 days from when it authorizes)


Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Found my package on my doorstep this afternoon. Still no tracking data. And my PFS/SFS subs are still pending.


My package is still pending but it's a 12 item order so I was expecting that.

Edit: Ha! Five minutes after I posted they shipped it. Awesome!


I got my 11 item order shipped this afternoon so there's a data point


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Just got my confirmation email. Package sent. Now is off to download all them PDFs……


Pathfinder Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Zaister wrote:
John Mangrum wrote:
Anyone else not receive their SFS subscription scenarios yesterday?
Yes.

My monthly PFS/SFS order is still pending. Has anyone received their scenarios?


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Shipped, no longer a member of the cult but I will re apply next month! Or this month....


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
David knott 242 wrote:
Zaister wrote:
John Mangrum wrote:
Anyone else not receive their SFS subscription scenarios yesterday?
Yes.

My monthly PFS/SFS order is still pending. Has anyone received their scenarios?

My sub shipped but my society is still pending. Not alone on that one.


Pathfinder Adventure, Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Be happy your sub has shipped. I am still on pending for both. I will likely have to wait an additional 3 weeks for physical copies too.


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Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

PSH, My happiness is not determined by shipping date. Otherwise I would have been heart broken when a bunch of hero point tokens weren't shipped with a previous shipment and I had to wait a couple months for restocking.

My happiness is determined by having everything I ordered shipped at once though, and I am happy to report that it says my 3 PaizoCon hero point tokens are in fact shipping with this order :D


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Roleplaying Game Subscriber

Everything arrived! Shipping never updated, but I had honestly figured it was going to be a bit late due to the heat wave.

Grand Archive

Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

Mines (international shipping to Canada, The AP, Malevolence, and LO Mwangi Expanse) were shipped yesterday. I updated my payment method that was expiring July 1st just Wednesday, so I was a bit anxious. But everything went well. :3


Pathfinder Pathfinder Accessories, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Woo! Everything shipped for me today! Northern BC for those still interested!


PFS/SFS subscriptions were filled last night from what I can tell (me and several others from discord). Many thanks C.S!!!


Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

LOL. I got my shipment a couple of days ago. Still no tracking data. :-)


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Pathfinder Rulebook Subscriber

Shipment received, shipping never updated.


Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Hey, I just noticed: Starfinder Society scenario #3-00: The Last Bite was initially listed with a release date (to the general public) of June 24 (2021). That date has finally come and gone, but now 3-00 is simply listed as "unavailable." Is this intentional?


John Mangrum wrote:
Hey, I just noticed: Starfinder Society scenario #3-00: The Last Bite was initially listed with a release date (to the general public) of June 24 (2021). That date has finally come and gone, but now 3-00 is simply listed as "unavailable." Is this intentional?

Yes it is the intentional-- it is being embargoed for gen con release.


Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Makes sense. Thanks.


1 person marked this as a favorite.

Still no July thread? I'm psyched for Strength of Thousands!


Pathfinder Adventure Path Subscriber

Any news of new end of shipping dates ? Waiting for new AP and delaying start of it each week really disappointing (


Pathfinder Rulebook Subscriber

Okay so this is my first AP subscription, i started it late in june, but am is it normal to not be charged OR have the pdf's on release day? or have the sidecart products actually purchased?


WaifuCanada wrote:
Okay so this is my first AP subscription, i started it late in june, but am is it normal to not be charged OR have the pdf's on release day? or have the sidecart products actually purchased?

I don't know but I have the same issue as you.

I suscribed in june, but so far the mwangi book is still in the sidecart. No pdf on sight and no charge.


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Roleplaying Game Subscriber
kryone wrote:
WaifuCanada wrote:
Okay so this is my first AP subscription, i started it late in june, but am is it normal to not be charged OR have the pdf's on release day? or have the sidecart products actually purchased?

I don't know but I have the same issue as you.

I suscribed in june, but so far the mwangi book is still in the sidecart. No pdf on sight and no charge.

It is not common, but does sometimes happen especially in months with lots of products and multiple warehouse closures (one for heat warnings and one for US holiday).


Pathfinder Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
WaifuCanada wrote:
Okay so this is my first AP subscription, i started it late in june, but am is it normal to not be charged OR have the pdf's on release day? or have the sidecart products actually purchased?

All of that is perfectly normal if your order hasn't actually shipped yet. When your order ships, your card is actually charged, the order status changes from Pending to Complete, and the PDFs for your subscription(s) are added to your downloads.

If your order status is other than Pending (or you don't even have an order in your order history) or if the Paizo folks say in this thread that they have finished shipping and this status hasn't changed, you should immediately start a Customer Service thread asking what is up with your order.


Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

Just to add another point of information for Paizo, I received my shipment email on June 23. I received my products in the mail today, July 12. No tracking info was ever updated.

Lantern Lodge Customer Service & Community Manager

Just a heads up, globally, logistics and shipping have been particularly inconsistent lately. Shortages on equipment, staffing, supplies, etc, have been causing delays and other issues for retailers at the (US) domestic and international levels. We've noticed a drastic increase in the number of delayed packages and package that are missing their scans or tracking updates.

At this point, if your June items have not shipped and you do not know why, or you cannot make necessary adjustments on your order, please let customer service know via email.

If your item has not arrived yet, or is missing tracking, we ask that you give it an extra week past its expected delivery window in case it has just been delayed.

Lastly, several new changes are taking place for retailers and consumers with regards to how taxes (VAT, customs, retail sales, etc) are collected. Please pay attention if you are expecting a package from us, sometimes they end up at the recipient's local customs office or post office waiting on payment or verification for taxes.

Thanks!
Sara

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