June 2021 New Releases and Subscription Shipping


Customer Service

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Lantern Lodge Customer Service & Community Manager

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Its going to be a really big change, we had some outdated information for USPS (like package sizes) and stuff. We're determining how best to fix it, especially in light of the VAT changes that are approaching on July 1.


Pathfinder Rulebook Subscriber

International shipping is brutal right now and I don't envy the dance Paizo has to dance nor the amounts fellow nerds are having to pay for their books. Hopefully there are good solutions to be found!

Personally, I'm still just f5ing over here. :)


Pathfinder Adventure, Adventure Path Subscriber

Has international shipping resumed?

Lantern Lodge Customer Service & Community Manager

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Calcryx666 wrote:
Has international shipping resumed?

I believe they were given the go ahead to resume, but I am not sure if they started the actual physical packaging and shipping part yet.


Pathfinder Adventure, Adventure Path Subscriber
Sara Marie wrote:
Calcryx666 wrote:
Has international shipping resumed?
I believe they were given the go ahead to resume, but I am not sure if they started the actual physical packaging and shipping part yet.

Thank you Sara Marie, I’ll join my brothers and sisters in refreshing and wishing and hoping for good news :-D thank you again and keep up the awesome work!

Dark Archive

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Stillexcitedexticedexcited


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber

*F5*

*check email*

*F5*

*check email*

can'twaitcan'twait

*F5*

*check email*

/repeat


Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

"Waiting is... Waiting for fullness is..." -- Valentine Michael Smith

Dark Archive

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(hope there is still shipments on friday and weekend :'D I feel like "yeah no no way there is any shipments international before next monday" but hope is painful)

Vigilant Seal

would appreciate a update how much is shipped so far... separated by domestic and international for no reasons...

Shadow Lodge

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I'd appreciate them continuing to work on shipping instead.

Silver Crusade

Yeah, we spent time to count and we've calculated that we've shipped 32% of this month's orders means... absolutely nothing.


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Agree on exact calculations, that said its rarely the people packing the shipments that would do it.

I would much rather an estimate of 'We are still likely to be shipping next Tuesday' or 'We expect to be done by close of business tomorrow.'

But I am in the international crowd that wake up each morning and check their email to see if there is anything from Paizo customer service and then check a few more times until around 10am when its likely after work hours at Paizo.

Vigilant Seal

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TOZ wrote:
I'd appreciate them continuing to work on shipping instead.
Rysky wrote:
Yeah, we spent time to count and we've calculated that we've shipped 32% of this month's orders means... absolutely nothing.

you know they don't have to actually count them? (and it would mean they need two more weeks to ship the rest out)

They could simply take a quick look in the data and see x Shipped / x pending

i work in a warehouse that ships a lot each day and we can easily see how much has shipped each day and how much is pending in the data. And i assume Paizo is using a similar system


I feel like they've been doing a great job recently on the updates. Also, I feel like any update they do give today (Friday) will likely come at the end of their day, before they're off for the weekend. If they still have more to do beyond today, and won't resume until Monday, I think it would make more sense to give the most up-to-date information. And that likely won't be for another 12 hours or so from the time of this post.

Vigilant Seal

Pigraven wrote:
I feel like they've been doing a great job recently on the updates. Also, I feel like any update they do give today (Friday) will likely come at the end of their day, before they're off for the weekend. If they still have more to do beyond today, and won't resume until Monday, I think it would make more sense to give the most up-to-date information. And that likely won't be for another 12 hours or so from the time of this post.

probably. lot of waiting time for international folk


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I have a bunch of extra stuff this month so I don't expect them to get to me for quite awhile.

But, man oh man, when it does ship I'm going to be inundated with great content, so I'm cool.

Shine on, you crazy diamonds!

Liberty's Edge

Pathfinder Companion, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber
captain yesterday wrote:

I have a bunch of extra stuff this month so I don't expect them to get to me for quite awhile.

But, man oh man, when it does ship I'm going to be inundated with great content, so I'm cool.

Shine on, you crazy diamonds!

This.

Also, tweet relevant to the people in this thread.

Text for those who don’t want to go near Twitter

Spoiler:
Due to the impending extreme heatwave, we will be closing the warehouse on Monday, June 28, 2021 in efforts to keep our warehouse staff safe. We will reopen the warehouse Tuesday and resume normal operations.


Pathfinder Card Game Subscriber

Here's the full thread: Excessive Heat Monday June 28th; Warehouse Closure

Stay safe out there everyone!

Vigilant Seal

wow, someone must have gotten on the wrongside of the god of shipping. Hope nothing bad happens to the people due to the heatwave


Pathfinder Adventure, Adventure Path Subscriber

I'm still holding onto hope that they manage to get a good amount shipped out today before the end of the week, including mine *wink wink*, but even so stay safe warehouse and customer service team and everyone in that area too!

Lantern Lodge Customer Service & Community Manager

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Previously, I had been trying to create a process so I could track subscription fulfillment rates from the day we create orders, to a couple weeks after the shipping window. Unfortunately I haven't been able to continue to work on that project over the last year. However, since then I have also take a course at our local community college on Excel, and now have a much better understanding of how to efficiently use the data I can pull out of our order processing software, and I hope to be able to resume that goal at some point in 2021.

I will try to sneak in a quick peek at some numbers this afternoon, but no promises, the data takes a bit to pull and at the moment, I'm not actually sure how my evening is going to pan out.

~sara

Grand Lodge

Pathfinder Adventure, Lost Omens, Pawns, Rulebook Subscriber

May it pan out with appropriate sunshine and rainbows.

Vigilant Seal

though, not too much sunshine. we don't want the heatwave to start early


1 person marked this as a favorite.
Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

They're workin' hard. I just downloaded 21 new zips. :-)

Dark Archive

I somehow don't think I'll be among lucky ones so I'm already mentally doing that wolverine picture portrait meme about myself x'D

But yeah geezus, 43 celsius? 30 celsius last week over here was insane enough, I think I'd straight up die at 43 celsius x'P


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Pathfinder Adventure, Adventure Path Subscriber

Er…yes. That is in fact what they are worried about.

Also Washington state doesn’t have nearly the level of heat protecting infrastructure that warmer parts of the US have. 110 Fahrenheit would be bad in my area (Southern California), but it happens every year. We’re physically prepared.

Much of that area is not.


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Oh, my payment was authorised!
The order is still pending, but I hope that means that my order will be on its way when it is safe for Paizo to ship again.

I am excited to check out Fists and Horizon.

Dark Archive

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Same here, less money on my bank account but no shipment yet :O I do guess this means won't see it before tuesday though but yaaaaaaay!


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

OK, I'm ready now.

Dark Archive

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SoclosesoclosesocloseX3X3X3X3X3X3

Edit: YES

Liberty's Edge

2 people marked this as a favorite.
Pathfinder Companion, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber
CorvusMask wrote:

SoclosesoclosesocloseX3X3X3X3X3X3

Edit: YES

*Glares in unshipped*


Pathfinder Rulebook Subscriber

The wait for my book is killing me


Pathfinder Card Game Subscriber

I think I'm last this month since my order had a mistake that was fixed on the day shipping started. But eager to see my books whenever they get here!!

In particular can't wait to start planning to play Strength of Thousands by reading through the new ancestry options from LO Mwangi!


Pathfinder Rulebook Subscriber

I'm excited about the Anadi and Conrasu the most. I also ordered the new AP for if I decided to start gming. I hope I'm not in the last patch, was kinda last for the advanced player's guide.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Got excited for a second there. Email from support popped, but it was my society order :D


Pathfinder Rulebook Subscriber

wish there was a way to check my place in the shipment list


Pathfinder Adventure, Adventure Path, Pathfinder Accessories, Pawns Subscriber
Yoshua wrote:
Got excited for a second there. Email from support popped, but it was my society order :D

Same here, got home from work to see an Email from Paizo...but society PDF's! So close!


Pathfinder Adventure Path Subscriber
Mcon wrote:
Yoshua wrote:
Got excited for a second there. Email from support popped, but it was my society order :D
Same here, got home from work to see an Email from Paizo...but society PDF's! So close!

I even knew it was going to happen and I STILL got excited thinking it was the order being shipped. Not that I don't want the Society PDFs!


Got a Paizo customer service email... It was for society pdfs


2 people marked this as a favorite.
Pathfinder Lost Omens, Rulebook Subscriber

Hey, is it cool if I join the "Anxiously awaiting the shipping notice and got totally excited for an email but then figured out it was for PFS so I was kind of let down but only a little" club?


Pathfinder Rulebook Subscriber

I have adventure paths pending so I can't join that club lol


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
benyar wrote:
Hey, is it cool if I join the "Anxiously awaiting the shipping notice and got totally excited for an email but then figured out it was for PFS so I was kind of let down but only a little" club?

It's more a cult than a club and it is bigger on the inside. Also, more the merrier!


Pathfinder Adventure, Adventure Path, Pathfinder Accessories, Pawns Subscriber

They've shipped! Time to dive into Fists of the Ruby Phoenix!


Yoshua wrote:
benyar wrote:
Hey, is it cool if I join the "Anxiously awaiting the shipping notice and got totally excited for an email but then figured out it was for PFS so I was kind of let down but only a little" club?
It's more a cult than a club and it is bigger on the inside. Also, more the merrier!

Hey is there still space in the cult, was really excited to read about the mwangi expanse and then realized it was PFS, as wwe say in México, Chale


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
LuisESR021199 wrote:
Yoshua wrote:
benyar wrote:
Hey, is it cool if I join the "Anxiously awaiting the shipping notice and got totally excited for an email but then figured out it was for PFS so I was kind of let down but only a little" club?
It's more a cult than a club and it is bigger on the inside. Also, more the merrier!
Hey is there still space in the cult, was really excited to read about the mwangi expanse and then realized it was PFS, as wwe say in México, Chale

This Cult is like a Tardis, the more that join the more room there is. More the merrier.

Chomping at the bit for these PDF's, here's hoping today is the day :D


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

So, what's the state of international shipping now?


Pathfinder Adventure, Adventure Path, Lost Omens, Rulebook Subscriber
Zaister wrote:
So, what's the state of international shipping now?

I'm in the UK and my card was charged today at about 8am Paizo Standard Time but no shipping emails yet. Was hopeful for a minute but nothing yet.


My shipment (Austria, APs only) was shipped yesterday!

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