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The following information, including dates and expected products, is what we currently estimate and may change.
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path: #162: Ruins of the Radiant Siege (Agents of Edgewatch 6 of 6)
•Pathfinder Maps: Flip-Mat: Troubles in Otari and Flip-Tiles: Wilderness Starter Set
•Pathfinder Lost Omens: —
•Pathfinder Rulebooks: —
•Pathfinder Special Edition Rulebooks: —
•Pathfinder Adventures: Troubles in Otari
•Pathfinder Accessories:
•Pathfinder Pawns: Player Character Pawn Collection
•Adventure Card Game: —
•Adventure Card Game Class Decks: —
Starfinder Products
•Starfinder Adventure Path: #35: Merchants of the Void (Fly Free or Die 2 of 6)
•Starfinder Roleplaying Game: Alien Archive 4
•Starfinder Accessories: Starship Combat Reference Cards (and Alien Character Deck - moved to February 2021)
•Starfinder Maps: Flip-Tiles: City Hazards Expansion
•Non-subscription Paizo Products•
• Flip-Mat Classics: Slum Quarter
• Pathfinder Core Rulebook Pocket Edition
• Pathfinder Bestiary Pocket Edition
•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —
•Non-subscription Products by other Publishers•
• —
•Authorization (Order Spawning) Date: Thursday, November 19
•Begin Shipping Estimate: Monday, November 23
•End Shipping Estimate: Friday, December 4
•Street Date for Paizo Products: Wednesday, December 9
Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.
I already have the Alien Archive..
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I already have the Alien Archive..
Fixed! :)
Dot.
Any updates on the Customer Service status? (Last update was Sept 23rd). I'm looking for progress on an emailed support question.
dot.
Good question. I saw where somebody was congratulating them for catching up on the e-mails, but I have seen no evidence that they actually did that.
I saw where somebody was congratulating them for catching up on the e-mails, but I have seen no evidence that they actually did that.
That was me. You misread my post
The November thread notes that the APG Spell Cards have been moved to December, but this thread doesn't reflect that.
The November thread notes that the APG Spell Cards have been moved to December, but this thread doesn't reflect that.
Still not showing, still can't wait to get them in hand :D 2 days til Auth!
First day of auth day!
It's becoming like a holiday for me. Let's see when mine authorizes.
^-^
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I don't like pain when I auth...
I hope this goes really smoothly for the Paizo folks and they can enjoy a bit of a breather over the holidays!
The APG spell cards have been moved to January.
The APG spell cards have been moved to January.
Boo, another month it is. Just got Auth and saw it missing, came to take a look. Thanks for the heads up
Ugh, another big month for me. I really miss the days of reasonable international freight charges. :(
I made a post a couple of weeks ago to cancel some of my subs and they were all still on my authorization from last night.
Can someone at CS make sure I'm not charged for those?
Thanks!
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It looks like my two items are also currently set to ship separately (order #36290795).
Heh. I ordered a flip mat a week or so ago, expecting it to be put in my sidecart. Today I got it in the mail. Also today, I got my authorization email for my December subs shipment. <shrug>
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This is now the third month out of the last four or five where the monthly subscriptions have been split, without authorization, and extra shipping costs have been dropped on the customer. Paizo, fix your warehouse and/or shipping because something or someone is not working right.
With extremely limited communication methods, we, your paying customers, have ZERO recourse other than to send emails, wait weeks/months, and hopefully have the shipping fees refunded. That is not a workable solution as the end result is you eat the shipping costs.
If this is how this is going to be, I cannot continue to support Paizo.
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It looks like my two items are also currently set to ship separately (order #36290795).
And now they ARE being shipped separately; Radiant Siege has shipped, but Otari hasn't.
Darth Krzysztof disliked that (-5).
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It looks like my two items are also currently set to ship separately (order #36290795).And now they ARE being shipped separately; Radiant Siege has shipped, but Otari hasn't.
Darth Krzysztof disliked that (-5).
Same situation here too, happy they shipped so soon so I can read the PDFs but double shipping charge, not a big fan of that to be honest
I had the same problem with orders being split and shipped separately internationally to Australia.
A few months back I changed the "Shipping Method for Subscriptions" to "Mail Innovations International".
I'm not sure if it is cheaper, but since this change all my subs for the month have come in one parcel making it easier for me to pick it up from the post office.
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It looks like I'm in the same boat with split shipping.
It appears my Adventure Path #162 has shipped. Otari hasn't gone out yet, with what looks like another $5.25 shipping charge for 1 item once it does. Can you please fix this as soon as possible? Thank you in advance.
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I just made an official thread for this, but it seems that my order was indeed split, and I was in fact charged twice for shipping.
Also, Paizo and WizKids need to get on the same page with regards to the Darklands Rising set and when it officially releases. Paizo is stating January; WizKids and other retailers are claiming April.
The struggle is real..
Still pending, I assume with Pigraven's post that is confirmation that things are now being shipped :D
Still looking at having shipping complete by Friday? Can't wait for Troubles :D
Still pending, I assume with Pigraven's post that is confirmation that things are now being shipped :D
Still looking at having shipping complete by Friday? Can't wait for Troubles :D
Yeah, mine shipped yesterday afternoon, so they're definitely working on it this week!
Mine is still pending. And Yeah, I guess I didn't realize my order is also being split. I created a thread about it. I know orders get split if it is even 1 cent cheaper but it seems a bit off for mine to have split.
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Mine is still pending. And Yeah, I guess I didn't realize my order is also being split. I created a thread about it. I know orders get split if it is even 1 cent cheaper but it seems a bit off for mine to have split.
In my case, it's definitely not cheaper. I'm basically paying double. For no reason other than they haven't fixed the root problem. This is something like the 4th or 5th out of the last 6 monthly orders. Prior to that, my stuff always shipped together.
-Skeld
Mine is still pending. And Yeah, I guess I didn't realize my order is also being split. I created a thread about it. I know orders get split if it is even 1 cent cheaper but it seems a bit off for mine to have split.In my case, it's definitely not cheaper. I'm basically paying double. For no reason other than they haven't fixed the root problem. This is something like the 4th or 5th out of the last 6 monthly orders. Prior to that, my stuff always shipped together.
-Skeld
The same for me. I saw there was this same issue with other orders in previous months, but it always seemed like it was with the international orders. Now I'm wondering if I should go back and look more closely on the multi-book orders of mine that I assumed were fine. I've had enough troubles with Paizo from an orders perspective over the last year or so that I was just really happy whenever I saw my card was charged.
I held off on making an actual thread until both orders had shipped. I was hoping it was just some weirdness and it would only apply the shipping charge once. That hope was in vain, and it clearly charged me twice.
The Paizo customer service crew is literally the best around. I have no doubt they'll come up with a good solution for this month's tech issue. But seriously, these recurring issues are starting to weigh heavy. What's the point of subscribing if every month is such a hassle?
I have my subs set to priority mail and I've never had an issue with split orders.
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I have my subs set to priority mail and I've never had an issue with split orders.
Having experimented a bit with it, I think it’s definitely dependant on the shipping method.
I suspect it’s a problem with the “cheapest method” algorithm trying to optimise a historical shipping method that is no longer cheaper.
Mine is still pending. And Yeah, I guess I didn't realize my order is also being split. I created a thread about it. I know orders get split if it is even 1 cent cheaper but it seems a bit off for mine to have split.In my case, it's definitely not cheaper. I'm basically paying double. For no reason other than they haven't fixed the root problem. This is something like the 4th or 5th out of the last 6 monthly orders. Prior to that, my stuff always shipped together.
-Skeld
Yeah in my case I have a bunch of stuff in 1 box for $12.73 and that includes 1 flip mat. But my 2nd flip mat (trouble in otari) ships separately for $5.69. Seems like a stretch that adding 1 flip mat to my first box would make that single box cost an additional $5.70+ to ship.
I'm not mad or anything but it definitely seems off.
I used to think the CS here was great, but here they are not addressing the people in this thread who are having clear, fixable, recurring problems.
-Skeld
To be fair, customer service can only handle the workload in front of them. They've brought in at least one (maybe more) new employees to help get caught up. Clearly their still in the process of that happening, but the backlog does seem to be a bit better than it was a few months ago.
When customer service DOES get around to fixing my problems, it's always with class and always above and beyond anything they're technically required to do. And then there are those times when, without any requirement, individual members have stayed online longer, past regular company hours, to get out highly anticipated PDFs that many weren't going to get otherwise for release day. (I'm thinking of the Advanced Player's Guide, to be specific).
You can argue--and I certainly have--that this can all be avoided by better infrastructure of the order spawning system. It seems pretty much unchanged since I first joined back in 2014, and it's even had some of the same recurring issues here and there. And when there is a plethora of technical issues, it creates a bigger backlog. And when there is a bigger backlog, it takes longer to get to certain requests and/or issues. And the longer that takes, the more issues--many of which could be ironed out within minutes--sit in the queue waiting to be addressed. It's this ongoing cycle of madness that could be avoided if Paizo could simply find a better setup.
It's been mentioned several times over the years that it's being worked on That supposedly they're hoping to unveil a new system of doing things, or just better programming or whatever. I don't know, I'm not a tech guy. BUT, I've belonged to monthly subscription services before, and most don't have anywhere near this amount of trouble on a month-to-month basis.
I will say that they've lost direct sales because of all these issues, speaking only for myself here. Numerous times I've found myself wanting an additional product, but I wasn't sure how the Sidecart system worked. When I finally decided to try it out this summer, I found out I was able to add things on my own, but not remove them. A service rep has to do it for you--and that just adds to more work for them. And of course, they can't always get to it in a timely manner because of the backlog, which creates more backlog...so we end up back in the same place with the same problems. As a result of my trouble from over the summer, there's no way I'll ever mess with the Sidecart system again. And unless I find $100 worth of relatively light-weight , Paizo-site exclusive material (to get $10 off shipping), I won't put a separate order in. Maybe Paizo does use the same shipping price system as everyone else, but they certainly seem to be pretty liberal with listing the actual shipping weights.
But all these issues themselves are mostly out of the hands of the customer service team. They can only handle what they can handle on a day-to-day basis, and can't be expected to fix entire programming errors or an antique order processing system that struggled to handle workload back when it was still somewhat fresh. They can pass along technical issues to the "web team" or whatever the crew label is, and I'm sure they do. But the amount of things that still need fixed is pretty crazy; We've already seen it can take multiple months to fix the same recurring tech issue.
And I fear things are about to get much worse. It appears the Battles line actually does release in January, not in April or May. While I'm happy this has officially been confirmed by Paizo and they are working on setting the final price for subscribers, it's a bit late in the game. The price hike for the cases is a WizKids decision, not a Paizo one. But the moment Paizo got confirmation (likely a few months ago) there would be an increase--and thus something they'd have to pass along to subscribers--there should have been an official email going out to all Battles subscribers informing them of an impending price increase on their next Battles order. It doesn't matter whether official details were known at that time; Any significant case increase is one that many subscribers likely have to plan for more than a month in advance. As if that isn't bad enough, I'm sure a percentage of subscribers whom might have had that money just spent it over the holiday weekend, taking advantage of Black Friday sales for family gifts, etc. For every set of eyeballs that has seen the latest news that the Battles line is about to release next month, potential price hike included, I bet there are a few that will be hearing about it for the first time once they receive their spawn email. In other words, customer service should prepare for a bunch of incoming Battle Subscription cancellation requests. And subscribers that have to cancel because they just got hit with what is likely going to be a minimum of a $50-$60 price hike face the risk of customer service not being able to cancel their order in time. That might lead to some very, very angry customers, depending on how their bank reacts...
I'd imagine customer service would spend more time canceling those orders, which means less time to continue working on their current backlog of problems. So either way, increased unhappiness is likely to ensue.
Regardless, none of this is the fault of the customer service team. And it would be unfair to judge their performance anyway, as we don't have day-to-day knowledge of what is happening with the team. It's winter, and besides Covid and Covid restrictions to deal with, there are other illnesses going around. It's not out of the realm that some folks have been sick, etc. While I can't speak for the Washington area, here in Northeast Ohio we just had seven inches or more of snow in many counties. So it's entirely possible some folks weren't able to get to-and-from work. (I don't know if CS has returned to the building or not).
All I know is that when it comes to the actual handling of my issues, this customer service team has never let me down. They are kind, generous, and always find good solutions--even if it would be preferable that other areas of the Paizo company did a better job in working to prevent the need for such solutions.
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For a long time, paizo's IT issues have been papered over somewhat by the CS-team and the tech team manually resolving issues as they came up.
However, I suspect the reality of what "We have 3000 emails in the queue" actually means is something that's difficult to grasp.
We've all had monstrous email backlogs, I'm sure. But I suspect none of those are spam and most of them take at least a few minutes to resolve (including digging through to work out which have been doubled up, or repeated on the forums, or.....). And then once they fell more than a month behind, no doubt there was another burst of emails given people not having subscriptions cancelled in a timely fashion - the ongoing shipping issue.....
I'm very glad I don't work in Customer Service this year.
When my wife worked at Mattel they'd have a perpetual backlog of 600-800 emails, and that's with the phone lines operational.
I would not get angry with Paizo, or anyone at Paizo, if I requested my Battles sub be cancelled and they didn't get to it before this next release got shipped (and charged to my bank account). I *would* expect Paizo to indemnify any expenses that cost me, including the original shipping, return shipping, and any overdraft fees charged by my bank.
Today is supposed to be the last day of shipping for December. I haven't seen a shipping notice yet, but the day's not over. :-)
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I would not get angry with Paizo, or anyone at Paizo, if I requested my Battles sub be cancelled and they didn't get to it before this next release got shipped (and charged to my bank account). I *would* expect Paizo to indemnify any expenses that cost me, including the original shipping, return shipping, and any overdraft fees charged by my bank.
As they should. And knowing how the CS team works, I'm sure they would.
The big concern, of course, is that there are likely many Ed Repperts out there, so-to-speak. And that seems like a lot of money to be shelling out to fix a potential issue for each of them that could otherwise be avoided.
I guess that they didn't manage to finish all the subscriptions today. :-(
I guess that they didn't manage to finish all the subscriptions today. :-(
Still pending here too :P Looking forward to getting my hands on troubles :D