Paul Ryan's page

No Pathfinder version here (yes, I know it already exists and I do already have it), so I'd normally just back the Kickstarter for the PDF version to show some support. Except there isn't a PDF option anywhere in this one.

Sorry, but while I like and want to support Kobold Press, I'm not paying international shipping costs for a physical book in a system I don't actually play.

Don't worry. A lot of other people are in the same position of still waiting, since the estimated shipping completion date is the 7th and it's still only the 1st in the US. I'm one of the ones stuck in the queue too.

There can sometimes a certain amount of entertainment value in the more creative complaints from my onlooker's viewpoint, but I'd expect the people they're aimed at won't be disappointed by their absence.

I admit I'm at the point of looking for information about the next guide, if only to make sure I hadn't missed it being released, and now I know I haven't missed anything, to ensure I don't miss it when it does come out.
We just had Gencon though, so I'm not all that surprised it's not out yet. It's free, and it'll be ready when it's ready. No big fuss required.

Dotting because New Zealand is going to do the same thing, despite the fact that enforcement has always been expected to cost more than it would collect.

Put shortly, delays beyond Paizo's control, ie with the manufacturers, have seriously delayed the miniatures, so Paizo has elected to send out the comics, then eat the cost of shipping the minis separately when they finally arrive in the warehouse.

I mostly just stopped reading the forums and site unless I'm looking for updates on subscriptions in the customer service section. Then I'll possibly poke through the forums for any updated thread that may seem interesting.
Navigation isn't too much of an issue for me - the forum font and sizing on a tablet hurts my eyes after a bit so I don't stick around much. It's better on a computer I admit.

Am I the only person seriously peeved that Paizo puts out information seemingly at random in seemingly random places and NOT on their own website?

I have to admit to being more and more reminded of a certain other company who designed what Pathfinder is based on when it comes to getting information here lately. :-(

It vanished from mine in the middle of downloading my subscriptions too, but I could still access the file from the product's downloads tab.
It has since shown back up in my downloads again. Weird behavior.

Delays sometimes aren't unexpected, but it's beginning to seem a bit off that the next book is about to go to subscribers and we're still waiting on the campaign traits almost a month after the normal release time, when they could have gone into a quick blog to tide wouldbe players over.

Not a fan of the visual updates so far. Using Chrome on a 10 inch android tablet, the font used is too big for my comfort, and just browsing through the update feedback threads has left me with sore eyes already, though I don't know if that's the size, colour and brightness, or the legibility of the font itself.
I'll hold off commenting on the technical side of the usability until some of the bugs are squished.

Macmillan Audio never replied to my email

My biggest cause for concern when Paizo announced that they were partnering with Tor was that they didn't bother responding to my email asking where I could buy their ebooks. Their products seemed to be regionally locked at the time.

The last (non-subscription sidecart) package of mine only went out today, so I guess they're still going with this month's subscriber shipping.

For some reason, for my downloads of Ultimate Wilderness, instead of a Lite One File Per Chapter option, I have two identical links for the standard One File Per Chapter version.
I hardly ever use the separate chapters versions and tend to use the full edition when I do, so there isn't any urgency on my part for a fix, but I thought that once the current site issues are dealt with someone might want to look into whatever bug's happened to cause this so it can be appropriately squished and fed to the cave raptors.

A company called DragonWing Games announced recently that they had a licensing agreement with Epidemic to produce more Oathbound material. I haven't seen any more details yet.

If you stat it, they can kill it.

this applies to the tarrasque, too

I played in an online chaotic fiction campaign based on 3.5E rules where someone tried exactly that when the tarrasque showed up. The DM had to point out that we weren't using the book stats and what we were up against was more like an indestructable Godzilla on steroids.

We actually succeeded in the immediate mission, which was to distract it and get it away from the city it was walking over without even noticing because it was between the tarrasque and the extradimensional horror it was tracking.

The release schedule is extremely frustrating in terms of wanting more information, but my wallet is as grateful as my data hunger is frustrated about it.
Putting out a whole batch of core hardbacks at once might well have led to people skipping the whole subscription thing because they couldn't keep up with the monetary buy-in needed all at once. I had to think carefully about my subscriptions as I was at my limit just with what came out as it was.

I'm not customer service, but I think I can tell you what's happened.

What you are seeing are authorizations, not charges. See Paizo's FAQ for what those are.

When you try to make a purchase, their system checks with your bank to see that the funds are available. Your bank puts a temporary hold on the funds, pending completion of the transaction. That's probably what you are seeing. When Paizo customer service gets in on Monday they can get your funds released faster, though the actual speed of processing that depends on your bank's procedures.

The problem is almost certainly that Paizo's payment processor is finicky to the point of certifiable paranoia about the address you provide being an exact match for the address on file at your bank for the card you used. It absolutely must match, even to the point of not accepting abbreviations for street types or states if those are spelled out completely without abbreviations in the bank's address for you. Best way to be sure is to type in your address directly copying from a bank statement for that account, right down to the full stops.

(Mind you, when I say it's paranoid, I have to admit I don't actually mind that where my money is concerned. Better safe than sorry, though it's a pain to set up right in the first place.)

The result of the address not matching is that Paizo can't complete the transaction, and those authorization holds on your funds sit around for a while until they expire, or someone at Paizo manually sends a notification to the bank that the hold is no longer necessary because the transaction could not be finalized.

If there's something else going on than what I suspect, then Paizo customer service will be able to help you sort it out after the weekend when they're back in the office.

Edit: Corrected typo in link.

Windows 7 PC, using Firefox gave me a load time of 16 seconds from pressing enter on the login check page.
Samsung Galaxy S2 tablet, using the same broadband connection to the same account had a load time of 57 seconds from pressing enter on the login page.
For what it's worth, though it's only subjective and I don't use the tablet to check my downloads except around subscription time, I think the slow load time on the tablet started at the same time as the new sidebar went active.

Thanks again. I look forward to reading the PDF when the AP ships, and hope you guys can track down and nail that glitch properly once things are less crazy for you all.

Thanks for the check. Sorry for taking so long to say that.

Unfortunately, I have found another concern with this order. You guys must be getting sick of me and it by now. Sorry again.

According to my account, there's still a bunch of stuff still pending from this order, including that replacement Starfinder special edition. However, everything, with the sole exception of Pathfinder AP#122, has not only already shipped, but actually arrived here in New Zealand today in close to record time. I also have access to the subscription PDFs of the actually shipped items, despite my account saying that they are still pending.

I even ended up with two sets of Starfinder Condition Cards, which leads me to wonder if I accidently ended up with one of them instead of the Pathfinder AP.

Can someone please make sure that what actually ships from the rest of my order is only the outstanding Adventure Path #122, and not all the rest of the subscriptions and sidecart stuff that I already have my hands on here?

Mongoose's license to publish B5 stuff ended a long time back, sadly.

Thanks for checking. I am still a bit worried, though I'll wait and see what the final charges are.

This is why:
The total shipping quoted for my subsciptions in the original email when the order was placed, which I checked, was $51.63. That's split between the other two packages which contain my subsciptions and a few addons from my sidecart according to the email.
It was only this morning that I found that at the bottom of the email, it showed an additional $59.91 shipping and handling for the third package, containing only the replacement Starfinder book.

So yes, while Paizo customer service is always very good, I am still concerned there may be a bug in the system, and will be watching the bill carefully.

One of the packages from this order is shipping today. It consists of a simgle item, a replacement copy of the Starfinder Limited Edition core rulebook, due to the spinal issues.
Is a replacement copy supposed to be charging me US$59.91 shipping?

What I posted to the Legendary Planet poll on the subject of a Pathfinder version before backing the Bestiary for Starfinder print and PDF:

Yes, I'd like a Pathfinder compilation. I'd even pay for one which has the previously published monsters compiled, because a single consolidated and updated sourcebook is easier to reference than multiple books.

Many thanks for the quick resolution. I apologise for forgetting to include the order number to make things easier on you guys.

When I received my August order today, I found I got unlucky with the binding on my Limited Edition Starfinder book. The binding has completely separeated from the bundles of pages at the top, and it's the same as far down as I can see, though the glue is still holding at the bottom, so far at least.

I've emailed customer service as well, with two photos, but figured I had better post here as a contingency because my dialup connection, email and attachments don't always play nicely together, or give warning if something goes wrong and things don't get sent properly. If necessary I can resend the pictures.

While my standard subscription copy shows a few signs of not quite perfect glue at the top, so far it doesn't seem to warrant any concern or replacement.

I've backed at a physcial level, but like others, I prefer the hardcovers previously done in this series. I'm not sure that this is really as cost-efficient from a collectors viewpoint, and there's the question of hardcover durability vs soft cover modules as well.

My understanding is that you should get access to the PDF when your payment is processed. The last estimate I saw posted was that that would be Monday or Tuesday in Paizo's timezone, due to code issues. Since bugs are involved in delaying things, that's just an estimate.

Keep an eye on the page. There's usually a few kept back from direct sale at first to allow for replacements for things like transit damage or lost packages, which may come up for sale some time time in the future if they aren't needed.
If there's any left after Gencon they probably will be for sale here too, but I doubt that will happen, judging by how fast they seem to have gone from the websales.

When I read this thread earlier, the product was listed as unavailable. That seems to have changed some time in the last five or so hours.

I can't comment on the specifics of your order, not being staff, but usually a split occurs because postage is charged by weight, and two lighter packages can cost less to send than one bigger, heavier one, depending on the total weight of all the items.

I read the Kickstarter page, and once I stopped choking from laughing too hard, I backed on the spot.

Heh. I think I was one of the unlucky ones, but when I realized I'd missed the Starfinder First Contact release and combined it with my subscriptions, I whacked $16 off my shipping.

There's a downloads option on the PFS Guide product page. You can try downloading it from there as a workaround. Paizo is closed today for 4th July celebrations, so there might be a delay for customer support to look into the issue.

Thanks again. At present I don't have anything else to bother you folks with, but if that changes or more bugs rear their heads, I'll let you know.

The RPG Guild bonus is automatic. A superscriber isn't technically subscribed to it, but gets the benefits as if they are, making an actual subscription unnecessary. Hopefully any more subscription bugs like the Accessories line one will all be worked out and stomped by August and it'll be seamless to the customers.

Thanks for the fixes. The subscription stuff looks good now. If any new and unexpected issues come up in the August notifications I'll let you know.

However, I was a little hasty when I subscribed, and there was a rolled map in the same order, that had been sitting in my cart waiting for me to remember to buy it. It's now set up in my sidecart for subscription shipment, which is pointless for a rolled item. Could you please separate it into a normal order to ship as soon as it's ready?

Thanks for the update. As long as I'm actually getting the subscription benefits come August, I'm not bothered by the display hiccups in the meantime.

The reply to my question is that you get the benefits of the RPG Guild subscription automatically if you have the four physical subscriptions, no need to do anything at the customer end.
Technically a Starfinder Superscriber doesn't actually have the RPG Guild subscription, just gets the benefits as if they have it.

According to my actual order, and the accessories subscription page where I added it to my cart, I am subscribed. According to my subscriptions under my account info, I'm not, or at least it doesn't say that I am. Something's buggy somewhere.

With this order, I subscribed to all four physical Starfinder lines. However I find that my subscriptions list doesn't include the Starfinder Accessories subscription, nor does my forum title reflect it. The actual subscription page does say I am subscribed as of today.
I also didn't receive an email notification for the order.
Can someone please check to see if everything has worked properly when I subscribed?

Also, is it necessary to separately purchase the Starfinder RPG Guild subscription before I get the freebie with the Starfinder Superscriber status that doesn't seem to be working for me, or is this automatic?

If it follows the same pattern as the Pathfinder Charter title, one needs to have already pre-ordered Starfinder before subscribing.

Edit: Though since I did pre-order, and don't have a Starfinder Charter title, maybe not. Then again, since I did subscribe to all the physical lines, and thus I should also be showing as a Starfinder Superscriber by the definition given, maybe something is just screwy in the title system.

Same for me too. When things are wonky I can view the messageboard main page, but trying to load a thread resets the count without loading the new page.

Many thanks for the fix. I think I'll be passing the core rulebook along to my nephew for his birthday. Maybe it'll give him something to think about other than FPS and Minecraft. ;-)

Having just waded through the dreaded sea of staticly charged green adhesives supplied with my subscriptions, I have sadly found that one box contained the wrong item.

Inside the grasp of the overly affectionate and clingy packing peanuts, I found a copy of the Pocket Edition Core Rulebook, instead of the Pocket Edition Game Mastery Guide I had pre-ordered.

While another copy of the core rulebook isn't exactly useless, it also isn't what I ordered. I'm willing to return the erroneous item, but I'm not sure how financially viable that is given current international shipping prices. What do you think the best fix is?

It's been the weekend on the US. Somebody should be in the office to look into this today.

Rough enough that I gave up reading during the Flashpoint reshuffle, with some bits apparently changed, and others not, even when the newly changed history contradicted the stuff that was still the same. I read for enjoyment, not to get continuity headaches.
Reading this discussion about the new set of retcons is interesting, but still not enough to get my wallet open again.

I figured the sudden examination of the victim was another reason to avoid United. It looks like a hatchet job to try to make what they did seem less disgusting by putting down their victim and making it look like he 'deserved' what happened.
That what United did shouldn't have happened regardless of who the victim was or what's in his past doesn't seem to have registered with the people pushing the stories.

It's currently a weekend on what's a major public holiday in most western nations. Once there's someone back in the office they'll get to the customer service queue.