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Ageron's page

Goblin Squad Member. Pathfinder Adventure, Adventure Path, Lost Omens, Pathfinder Accessories, Pawns, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber. Organized Play Member. 169 posts. No reviews. No lists. No wishlists. 2 Organized Play characters.


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Sovereign Court

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Still pending here, too, which is unfortunately normal for me. Very often my orders don’t ship until several days after street date. I feel a little bit like since I was a backer of Kingmaker and a subscriber to multiple other products, they just shoved everything into a side room to deal with all at once when they have time for it, whenever that might be.

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Still pending, something like day 27.

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Yoshua wrote:
Just got shipping notice, still not showing up in my orders but nice to have movement :D

Nice, still pending here.

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Shipping still pending day 18. Hopefully soon.

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My pending Kingmaker shipment was just re-authorized to ship with subscriptions instead. So hopefully I'm not on the tail end this time!

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Medriev wrote:


Thanks for the feedback on how I share my opinion. Feedback is important and always useful. No doubt you'll extend the same courtesy to others in the thread including the sarcastic post I was responding to. Thanks again

All you're doing now is arguing with people. You're not the only person who hasn't gotten their shipping notice.

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Mine was just reauthorized with new shipping cost and a Blood Lords AP volume... So apparently it was being held to ship with subscriptions? Looks like the 11-20 days timer is reset with shipping starting tomorrow. At least I have the PDFs, but this makes me sad.

Sovereign Court

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Medriev wrote:


Obviously, would have been nice to get this update from Paizo given than it confirms that shipping is not yet underway for UK backers but an update is an update.

The shipping announcement on gameontabletop says all shipping updates will come from the select distributors rather than Paizo. That said, I’m in the US and haven’t had my stuff shipped so you’re not that far behind the curve just yet.

Sovereign Court

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What is the anticipated end of shipping? I have my PDFs but hope to have the physical products to look at soon too!

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I'll say! The interactive maps are 55 pages!

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Thanks, Aaron!

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Uncle Teddy wrote:
And yes, some people have gotten their pdfs.

Who? Well, me apparently. Just got the email. And my books haven't shipped yet either. I'd check your email and if there's no codes then there's definitely a problem.

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I haven’t seen a post from single person here, on gameontabletop, or reddit saying they got their PDFs. My order also showed invalid shipping until it updated just today with a tracking number, though it still shows as not having shipped yet. Unless they told you something was wrong with your order, which would have been in an email, it’s probably still in the queue.

Sovereign Court

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No shipping, scenarios, or pdfs here, yet.

Sovereign Court

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When you order a product it gives you the option of shipping immediately or waiting until the next subscription batch. You must not have selected immediate shipping. Best bet is to write an email to customer service or you’ll have to wait until September orders ship.

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Swiftbrook wrote:

FWIW: When I go to my order page on the Paizo site, then click on one of the products listed in the pending Kingmaker line, I get forwarded to a page that keeps trying to load, but never gets there. I speculate that the page may exist but hasn't been released for public consumption. I was looking at my order item that shows:

Pathfinder Kingmaker Bestiary (PFRPG)

I clicked on it to check that it is the 1st ed Kingmaker Bestiary I ordered, not the 5E one.

That happens for me too, the page probably won’t become visible yet. But the Bestiary for 5e has (5e) in parenthesis. Pfrpg is the acronym for Pathfinder 1st edition.

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Leon Aquilla wrote:
Placing my bet that mine will ship either on or the day before street date.

Mine have shipped after street date on more than one occasion, but hope to have the pdf before the weekend. My game has a psychic in it.

Sovereign Court

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You’re not alone. I can’t log into Paizo at all on one my main computer, so generally have to use my laptop. Just takes me to the homepage still logged out. I hope you figure it out. Try a different device maybe, worked for me.

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Fingers crossed.

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Papa-DRB wrote:
Woo Hoo !!! At the Printers!!!!

Most of my group (including me) have played the PC game now. I am still very excited for this product, though! We would just have to work extra hard to make the story our own, I suppose! Kingmaker always fired my imagination in a way few other adventures have.

Sovereign Court

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Hello, I'd like to cancel my Pathfinder Accessories Sub.

Also, I haven't been receiving my Pathfinder Society pdfs in a long time. Thanks!

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Gloom wrote:
Rysky wrote:

If I shatter someone's kneecap and say "whoops, my bad" I have also apologized.

We don't want an apology we want accountability.

What are you asking for here? Do you want him to step down for his mistake? Do you want him to give himself a pay cut? Are you asking for something else?

I too am curious about this.

Sovereign Court

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Aaron Shanks wrote:
I appreciate the support, thank you. I could work in marketing or public relations in a lot of different industries, but I value the opportunity to contribute to this company, these products, and this community.

You're a champ, Aaron. Thanks for everything you do.

Sovereign Court

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Kelseus wrote:
twist3429 wrote:
This looks likes it's due out fairly soon, any word if it will be delayed in shipping?
The easiest place to see if a book is going to ship on time is checking the customer service forum. Once they get the October shipping thread up it will give specifics about timing (order processing, shipping windows etc). And it is the first place that is likely updated if something changes.

Hopefully news on this soon, but with everything that’s happened the thread itself may be delayed? Can’t wait to get my hands on this book.

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Starting a Carrion Crown 2e game very soon, so thrilled with both of these playtest options.

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CorvusMask wrote:


Whether or not Price is acting in bad faith doesn't matter regarding sources who aren't Price. I personally am unable to trust Price because of experiences of posters who had bad experiences with her and because of her previous behavior making it seem like she has grudge versus the company, but I don't see any problem with points collaborated by other sources.

I agree about this. Price is about the worst possible vehicle for these allegations.

What bothers me more are the problems that have been evident for years, with customer service remaining critically understaffed and people applauding posts like “We’ve finally closed out customer service issues from 3 months go, now ready to move onto 2 months ago.” Im glad things are in the open now, and a serious discussion can be had about how people are treated, because that backlog of customer service is not a bash on customer service. It is a bash against management that has not given those workers the tools they need to do their job. The only way to change or cancel a sub is to email customer service and they have to do it for you, hoping that product hasn’t already shipped? It’s ridiculous. Changing a sub should be a push of a button, not a drain on valuable resources. Even if every other issue Price raised is a fabrication, there is no denying Paizo needs to give their employees and freelancers better tools, better pay, and enough bodies to get the work done.

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I definitely wish Sara Marie luck, she's been very good about updating on the international shipping issues. But I'll admit to being surprised at people who thought Paizo has good customer service. Some of the criticism leveled at Paizo now is coming from people who have for years white knighted these message boards, pretending there weren't any issues, even in the face of a forum that has perpetually been full of problems some gone unanswered for weeks or more.

The last three months things seem to have turned around, and Sara Marie gave many good and much appreciated updates. But acknowledging that shouldn't require pretending the preceding two years of awfulness didn't happen (first blamed on 2e's launch, then blamed on a backlog, then blamed on COVID). A lot of this was due to their grotesque system, which requires customer service intervention to do even the simplest thing, but some critical voices now were more than happy to defend the system then even though the system has not changed. I don't blame Sara Marie for that, a 600 email backlog is definitely a corporate understaffing issue, but I'm seeing in various places a really rosy picture of customer service being painted that doesn't match the reality. There's even a sticky.

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Beow wrote:
So is Paizo going to talk about the Price thread?

Probably not, it was more dramatic than informative.

Sovereign Court

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I keep adding a card to my account but it will not change the default card. Every month that card fails, I get an email, I respond saying that card is no longer good and to use the one used the previous month, and it is re-run on the new card and it works. But this will keep happening until the default card is changed, which remains in place despite my best efforts and email correspondences with CS. All the system allows me to do is add additional cards, of which there are now three duplicates, without ever removing the original card.

Please look into this to avoid trying to charge the inactive card again.

Thanks!

Sovereign Court

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Aaron Shanks wrote:
purpletigerlily wrote:
Terevalis Unctio of House Mysti wrote:
Do we know about how long it will take Herolab to get this information up and running>?
And they would be?
Sorry, August 25, the last Wednesday in August.

This beings me great sadness. Thanks for the heads up!

Sovereign Court

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Aaron Shanks wrote:
Please see the June 2021 New Releases and Subscription Shipping customer service thread for further updates.

Thanks. That's going to be an expensive month for me, from the looks of it. So I am very grateful for the shipping discount!

Sovereign Court

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captain yesterday wrote:

However it works out, I'm cool with it.

I feel for the Paizo employees, there's nothing worse then having to wait when you're ready to roll.

And a double workload when it all does show up won’t be a fun time either.

Sovereign Court

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Ed Reppert wrote:

I imagine it will take a few hours at least to go from "released" to "in Paizo's hands".

Got my Society pdfs today, so that's good. The only problem I see right now is that if I go to "my subscriptions" there's a projected shipment for late May in there, and one for June, but the stuff for April (which has now been moved to early May I guess) is not there at all. I'm not overly concerned, but it is a little disconcerting. :-)

Hm, just realizing I haven’t gotten society scenarios in a few months,

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Feros wrote:
Kelseus wrote:
How are troops done?
** spoiler omitted **

Thanks for the summary. May have some use for that zombie shambler troop soon!

Sovereign Court

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The Inured azarketi ancestry and Reyhydrate azarketi feat make me wonder if something got left out of the ancestry rules about having to return to water periodically. Then I noticed there are no hp or ancestry ability modifiers and am assuming that info is all coming in the web supplement, which seems weird. Im guessing the City of Lost Omens getting pushed back threw things for a loop.

Reading eagerly, beautiful book!

Sovereign Court

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They posted an update around the 4th, sounded like the companion book is in edit. Still waiting on art, starting the bestiaries. The 5th edition aspect is going to be looked over by people more familiar with the system. Of course, KM originally being a PF1 game that bestiary might not be too difficult to put together, but they are reverse-engineering certain 2e monsters to 1e. Also, the art hasn’t all been assembled yet. KM already had a lot of great art, so curious to see more of the new additions. (Im assuming for new monsters, character options, etc.) the updates are all at gameontabletop.

Sovereign Court

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Very cool. Has been a hard year for a lot of people.

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Hello, I would like to cancel all my subscriptions except 3. I would like to keep Pathfinder Adventure Path, Pathfinder Rulebook, Pathfinders Lost Omens subscriptions.

Thanks.

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Customer service are very, very noticeably absent from this thread, but I see the end shipping date has come and gone. I'm still pending. Is there any update on shipping? The value of subscriptions is rapidly diminishing if they can't even be bothered to monitor their own monthly thread.

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Skeld wrote:

I used to think the CS here was great, but here they are not addressing the people in this thread who are having clear, fixable, recurring problems.

-Skeld

It’s been pretty bad, and getting worse, since the end of last year.

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I don't think it's especially difficult to argue that Paizo customer service has become disastrous, whatever the explanation.

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Just bumping this, since authorizations are coming up soon

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Hello, I would like to cancel my Pathfinder Accessory subscription, please.

Thank you!

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What an amazing cover

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I would like to cancel my Pathfinder Accessories and my Starfinder Roleplaying Game subscriptions, please, while retaining the other 6.

Thanks!

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