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I think someone should manually check the shipping calculations on this/these orders. You seem to be undercharging me (possibly) by a fair bit.I have the opposite problem. $17 UPS Ground from Seattle to Alabama for an AP, a Companion, and a Campaign Setting seems kinda high.
-Skeld
Wow, and I just got my shipping confirmation ~10 minutes ago.
I'd still like you to check the shipping. If UPS Ground is going to be this high on small-ish orders, I might need to re-evaluate my shipping method.
-Skeld
Also, is it a normal glitch for my entire September shipment to be in October right now, including that glitched extra copy of the S&S base set and Character Add-On?
The part where it moved to October is normal. It was scheduled to run yesterday, and the batch didn't complete all orders, so it moves you automagically to the next scheduled run. It should correct later this morning when the CS team restarts the batch processing.
Hopefully the glitches with the extra base set(s) will go away once the add-on decks are all shipped. I am showing two, but it should be zero. I am sure the CS team will be at least as happy as we are when that one disappears.
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Shoot. Everything looked good last night with the payment to go through sometime yesterday -- but now it's showing October 3rd again and I suppose that means it needs to be restarted. Last night I was so excited about the prospects of getting the next set, I added a class deck to the mix... I hope this will be ready to ship when my subscription is eventually ready.
Speaking of sidecart limbo, I seem to have something in there as well. Could you take a look? Order #3234723 in limbo, should ship with subscription order #3234725.
andi, it might be better to start a new thread for your request. The customer service folks are pretty good, but its easy to overlook a request like that in a long thread like this.
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Quick question,
If I have a sub but also I've had a separate order for a cleric deck, I've got the new email for the sub and the email from july 31 for the class deck, both say pending. (in the email AND on the web site.)
Are they going to get charged at the same time and get shipped together?
-Thanks,
- Cajun
How's it doing Sara?
Got my authorisation about 4.5 hours ago.
Hopefully, everyone else will have theirs shortly.
Nothing yet. How is the progress?
I hope that if mine authorizes last then maybe it could ship first.
Not if mine does first!
...or is that last?
I got my auth e-mail!
Oh wait, no I didn't, because my credit card expired last month and I didn't realize. :/ I've updated my info and hit 'try again' but not sure if I need to do anything else beyond there, or if it's automated and is gonna give it another go.
Got mine about two minutes ago. :-)
Me too, Draight...
Auth process and order shipment queue use very different methods for determining when stuff happens. Auth order has zero influence on shipping order.
You learn something new every day. I'd always assumed they were at least a bit related.
I got my email and all looks good!
I have not received an e-mail and my subscription for September is still in "pending". Order number 3274075. This is my first subscription so maybe I am doing something wrong, not really sure.
I received my email and it looks like everything is there except for some reason the character add on deck is showing as shipping separately with the verbiage "originally expected to ship in 2-14 business days.
Does this mean that the Character add on decks are still not available? The family might have to bite the bullet and just play through without those characters if we have to put it off another month. :(
I received my email and it looks like everything is there except for some reason the character add on deck is showing as shipping separately with the verbiage "originally expected to ship in 2-14 business days.
Does this mean that the Character add on decks are still not available? The family might have to bite the bullet and just play through without those characters if we have to put it off another month. :(
My Add-On deck is listed with the rest of my shipment, only three other items (Champions of Corruption, one of the comics, and the Flip-Mat) are set to ship separately; so I guess your configuration is just coincidental. Both my shipments are listed as "Expected to ship in 2 to 14 business days to Koeln, Germany" which is kind of normal, I guess.
Do we know when Class Decks are supposed to be shipped? I have two that I preordered (Bard and Sorcerer), and they weren't listed in my shipment. I don't think I added them to my sidecart because I wasn't technically a subscriber at the time I placed the order.
Do we know when Class Decks are supposed to be shipped? I have two that I preordered (Bard and Sorcerer), and they weren't listed in my shipment. I don't think I added them to my sidecart because I wasn't technically a subscriber at the time I placed the order.
They are shipping with subscriptions now. For those shipping separate from subscriptions, I'm not sure when that will happen.
But if you want, I think they can still combine them with your subscription order as long as they do it before you get your "shipping" email. You just need to ask. It might be helpful if you reference both order numbers to make it easier for them to process it.
I got my auth e-mail!
Oh wait, no I didn't, because my credit card expired last month and I didn't realize. :/ I've updated my info and hit 'try again' but not sure if I need to do anything else beyond there, or if it's automated and is gonna give it another go.
Does anyone have the answer to this question? Same thing happened to me basically (only difference is mine new card was already in the system, but for some reason it was still trying to use the old one. Does anyone know how to fix that for future subscriptions?)
It looks like it succeeded, I got my email! Thanks Sara!
I got my authorization email on Tuesday but I am still not seeing anything on my account pending or otherwise so was wondering how long that should take.
I got my authorization email on Tuesday but I am still not seeing anything on my account pending or otherwise so was wondering how long that should take.
Hmm...If you click "My Account" in the upper right is "Order History". I think that should be saying "You have one pending order." And if you click "View Your Order History" you should see an order in that with a status of pending. And the order number of that order should match the order number in your email. Are you saying you aren't seeing any of that?
Hm, I'm looking at the subscriptions page and the October shipment still contains a Base Set and Character Add-On. Was the batch job supposed to fix the display problems or just allow the pending emails to be sent?
Customer Service Dire Care Bear Manager
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I think someone should manually check the shipping calculations on this/these orders. You seem to be undercharging me (possibly) by a fair bit.I have the opposite problem. $17 UPS Ground from Seattle to Alabama for an AP, a Companion, and a Campaign Setting seems kinda high.
-Skeld
Sending you an email.
Hmm...If you click "My Account" in the upper right is "Order History". I think that should be saying "You have one pending order." And if you click "View Your Order History" you should see an order in that with a status of pending. And the order number of that order should match the order number in your email. Are you saying you aren't seeing any of that?I got my authorization email on Tuesday but I am still not seeing anything on my account pending or otherwise so was wondering how long that should take.
No, I got the authorization email 2 days ago and there is no activity on my account, not even an authorization.
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Sending you an email.I think someone should manually check the shipping calculations on this/these orders. You seem to be undercharging me (possibly) by a fair bit.I have the opposite problem. $17 UPS Ground from Seattle to Alabama for an AP, a Companion, and a Campaign Setting seems kinda high.
-Skeld
Received you email. You are correct: it's totally Steve's fault.
-Skeld
| 1 person marked this as a favorite. |
Sending you an email.I think someone should manually check the shipping calculations on this/these orders. You seem to be undercharging me (possibly) by a fair bit.I have the opposite problem. $17 UPS Ground from Seattle to Alabama for an AP, a Companion, and a Campaign Setting seems kinda high.
-Skeld
Received you email. You are correct: it's totally Steve's fault.
-Skeld
STEEEEEEEEEEEEEEEEEEEEEEVE!
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Customer Service Dire Care Bear Manager
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My 2 side cart Class Decks did not make it into my order at all. Have they been pushed back again?
Yours were in two separate orders and not the sidecart so they did not ship with the subscription. I've combined the orders and sent you a new confirmation email.