September New Release Shipment thread


Customer Service

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Paizo Employee Customer Service Dire Care Bear Manager

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New Releases in September

  • Paizo Subscription Products
    Adventure Path #86: Lords of Rust (Iron Gods 2 of 6)
    Campaign Setting: Undead Unleashed
    Player Companion: Champions of Corruption
    Flip-Mat: Tech Dungeon
    Adventure Card Game—Skull & Shackles Adventure Deck 2: Raiders of the Fever Sea
    ---Promo Card: Blessing of Zogmugot
    ---Promo Card: Owlbeartross
    Adventure Card Game—Skull & Shackles Character Add-On Deck
    ---Promo Card: Ranzak
    ---Promo Card: Mogmurch
    ---Promo Card: Goblin Keelhaulin'
    ---Promo Card: Goblin Weidling

  • Subscription Product by other Publishers
    Comics: Pathfinder—City of Secrets #4

  • Not-Quite-Subscription-Product-Yet by other Publishers
    Pathfinder Legends—Rise of the Runelords #4: Fortress of the Stone Giants CD

  • Non Subscription Product
    Adventure Card Game—Class Deck: Bard
    Adventure Card Game—Class Deck: Cleric
    Adventure Card Game—Class Deck: Fighter
    Adventure Card Game—Class Deck: Ranger
    Adventure Card Game—Class Deck: Rogue
    Adventure Card Game—Class Deck: Sorcerer
    Adventure Card Game—Class Deck: Wizard

  • Authorization (Order Spawning) Date:September 11th 15th 16th
  • Begin Shipping Estimate:September 15th 16th 17th
  • End Shipping Estimate: September 26th
  • Street Date for Paizo Products:September 24th October 1st

↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄

Paizo Employee Customer Service Dire Care Bear Manager

Customer service has quite a backlog (currently 1635 emails) so if you need to cancel something, you'll want to do so as soon as possible and not wait until the last minute.


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Pathfinder Adventure Subscriber

Yay! My favourite new thread for the month is up.

Dark Archive

Pathfinder Adventure Path, Companion, Lost Omens, Pawns Subscriber

Is it possible to get an update on the extra PACG glitch and whether that will also be an issue for Septembers subscriptions?


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Sara Marie wrote:

Not-Quite-Subscription-Product-Yet by other Publishers

Pathfinder Legends—Rise of the Runelords #4: Fortress of the Stone Giants

Thanks for the timely reminder. I was being so careful not to preorder three times (like the last instalment) that I ended up not preordering at all. :/

These threads have been a great innovation. (Belated recognition, I know).


Pathfinder Adventure Path, Card Game, Companion, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Thanks for all your work last month, and I hope this month is easier on you guys. : )


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

The PACG Skull & Shackles Base Set is still listed in my September subscription, even though it was shipped with the August shipment. Shouldn't this be weeded out by now?

Paizo Employee Customer Service Dire Care Bear Manager

Steve Geddes wrote:
Sara Marie wrote:

Not-Quite-Subscription-Product-Yet by other Publishers

Pathfinder Legends—Rise of the Runelords #4: Fortress of the Stone Giants

Thanks for the timely reminder. I was being so careful not to preorder three times (like the last instalment) that I ended up not preordering at all. :/

These threads have been a great innovation. (Belated recognition, I know).

I just had to remove them from September as we got word that we will not have them in time for a September release.

Paizo Employee Customer Service Dire Care Bear Manager

the Haunted Jester wrote:
Is it possible to get an update on the extra PACG glitch and whether that will also be an issue for Septembers subscriptions?

Can you be more specific about which Adventure Card Game glitch you are referring to?


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Sara Marie wrote:
Steve Geddes wrote:
Sara Marie wrote:

Not-Quite-Subscription-Product-Yet by other Publishers

Pathfinder Legends—Rise of the Runelords #4: Fortress of the Stone Giants

Thanks for the timely reminder. I was being so careful not to preorder three times (like the last instalment) that I ended up not preordering at all. :/

These threads have been a great innovation. (Belated recognition, I know).

I just had to remove them from September as we got word that we will not have them in time for a September release.

:(

I dont know whether things have reached normality yet, but given I have my subscriptions sent for "ship as soon as possible" will this be included in any potential "Non-Paizo" subscription shipment? (ie do they also 'clear out' anything in the sidecart).

I'm imagining there may well be a comics subscription shipment between the September and October regular subs.

Dark Archive

Pathfinder Adventure Path, Companion, Lost Omens, Pawns Subscriber
Sara Marie wrote:
the Haunted Jester wrote:
Is it possible to get an update on the extra PACG glitch and whether that will also be an issue for Septembers subscriptions?
Can you be more specific about which Adventure Card Game glitch you are referring to?

I do apologize, I am referring to the duplicate display of the Pathfinder Adventure Card Game Skull & Shackles Base Set that appears in the September subscription page when I received mine already in my August subscription shipment.


Pathfinder Card Game Subscriber

I wish someone would reply to my thread that hasn't been answered since Thursday, I asked a simple question that really needs resolved before the order spawning in a few days


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Pathfinder Card Game Subscriber
the Haunted Jester wrote:
Sara Marie wrote:
the Haunted Jester wrote:
Is it possible to get an update on the extra PACG glitch and whether that will also be an issue for Septembers subscriptions?
Can you be more specific about which Adventure Card Game glitch you are referring to?
I do apologize, I am referring to the duplicate display of the Pathfinder Adventure Card Game Skull & Shackles Base Set that appears in the September subscription page when I received mine already in my August subscription shipment.

This is a concern for me as well, with the order spawning fast approaching, the base set is still showing on my September shipment. I have already received the base set. Thanks for all your hard work. I appreciate that it's been tough.

Sovereign Court RPG Superstar 2011 Top 32

It looks as though a bunch of the card game promos are linked to the character add-on deck. If we picked up the character add-on at Gen Con as part of our subscription but didn't get all the promos (because they weren't all there) we will still get them right?

Also we aren't getting a second add-on at this time correct?


pcvoigtag wrote:
the Haunted Jester wrote:
Sara Marie wrote:
the Haunted Jester wrote:
Is it possible to get an update on the extra PACG glitch and whether that will also be an issue for Septembers subscriptions?
Can you be more specific about which Adventure Card Game glitch you are referring to?
I do apologize, I am referring to the duplicate display of the Pathfinder Adventure Card Game Skull & Shackles Base Set that appears in the September subscription page when I received mine already in my August subscription shipment.
This is a concern for me as well, with the order spawning fast approaching, the base set is still showing on my September shipment. I have already received the base set. Thanks for all your hard work. I appreciate that it's been tough.

Mine shows the same thing: base set included in September even though it shipped in August. Everything else looks right.


WOOHOO! Order spawn day (or at least it is in Australia!)

Paizo Employee Customer Service Dire Care Bear Manager

I'm going to be shipping out the cards the people at Gen Con pick up missed estimated by Friday. However, they will be sent from the Customer Service account and unfortunately not on people's individual accounts. This is the fastest way to resolve the issue.

Paizo Employee Customer Service Dire Care Bear Manager

I think we've finally gotten most of the people who picked up, but did not get marked as such resolved. Now I can begin on the people who had pick up set but did not come pick up.

Liberty's Edge

Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

I am still on the list of those who picked up the Skull and Shackles base set and Add-On deck but are still showing that my cards will be shipped. Much as I love the game (and I really do!) I don't need two sets...


I'm also seeing on mine that It is labeled as Base Set to be sent with my September order, but I already have a base set! :D I Also would not like two, at this time.


To chime in, I'm the same -Skull & Shackles ACG base set still showing to be sent with September order, but I already have base set on its way from August :)


In all seriousness, if any of you end up with double ups, I'll happily receive them. ;)


I show the Base Set in my Subscription list. I didn't sub starting with the base set, I started with the Character Add-On deck, so I should not be receiving the bast set in my order. Please advise.


Pathfinder Card Game Subscriber

The Base Set is an annoying display only issue. And it is just as annoying for Paizo as it is for you. But it is only a display glitch. Paizo will not be shipping it to you. See:

Here
Here
Here
Here
And here
And here
And here
And also here

Authorization is today. They usually run a few "test" authorizations first. They will probably test a PACG subscription that has the base set displaying incorrectly to verify it won't authorize. (In fact, I willingly volunteer to be such a guinea pig if Paizo wants it.)

Today is only "authorization" if, by chance, something goes wrong, when you get the authorization email if you see the base set on there, contact customer service. They will fix it for you before the shipping confirmation.

Also note, while authorization starts today, it often takes a few days to get through the all the orders. So don't freak out if you don't get an authorization email today or even tomorrow. Wait for Sara Marie to post that authorization has finished and THEN if you don't have an authorization email you can have a minor freak out. By which I mean just contact customer service and they will fix it for you. If you do need to contact customer service to correct something in your authorization email, I'd really recommend doing so by phone for expediency. If you can't do that, make a new thread and be sure to include in the subject of the thread something about "authorization incorrect" to call attention to the urgency of it.


Hawkmoon really needs to be put on the payroll... like for reals


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path Subscriber
Hawkmoon269 wrote:


Also note, while authorization starts today, it often takes a few days to get through the all the orders. So don't freak out if you don't get an authorization email today or even tomorrow. Wait for Sara Marie to post that authorization has finished and THEN if you don't have an authorization email you can have a minor freak out. By which I mean just contact customer service and they will fix it for you. If you do need to contact customer service to correct something in your authorization email, I'd really recommend doing so by phone for expediency. If you can't do that, make a new thread and be sure to include in the subject...

Amen, Hawkmoon. Especially for the month following GenCon. Be patient people, they're working hard to get things done. It just takes time.


Pathfinder Card Game Subscriber

I got my Skulls and Shackles base set yesterday. Woo hoo. I am having fun looking through it but my party wants to wait until we have the class decks and add on deck before playing. I think the "my subscription" page has gone bonkers. I not only have a duplicate base game but now have TWO character add on decks listed (and yes I know not to pay close attention to it until I actually get my authorization email. I feel for the folks at Paizo trying to work out these gremlins from the system. I hope it doesn't cause too many gray hairs.):
Payment method authorized: Today 
Should ship by: September 26 
1x Pathfinder Adventure Card Game—Subscriber Promo Card: Ranzak~(in sidecart)
1x Pathfinder Adventure Card Game—Promo Card: Mogmurch~(in sidecart)
1x Pathfinder Adventure Card Game—Promo Card: Goblin Keelhaulin'~(in sidecart)
1x Pathfinder Adventure Card Game—Promo Card: Goblin Weidling~(in sidecart)
1x Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck, $15.99(in sidecart)
1x Pathfinder Adventure Card Game—Skull & Shackles Base Set, $47.99
1x Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck, $15.99
1x Pathfinder Adventure Card Game—Promo Card: Blessing of Zogmugot~
1x Pathfinder Adventure Card Game—Promo Card: Owlbeartross~
1x Pathfinder Adventure Card Game—Skull & Shackles Adventure Deck 2: Raiders of the Fever Sea, $15.99


Agradeleous wrote:

I got my Skulls and Shackles base set yesterday. Woo hoo. I am having fun looking through it but my party wants to wait until we have the class decks and add on deck before playing. I think the "my subscription" page has gone bonkers. I not only have a duplicate base game but now have TWO character add on decks listed (and yes I know not to pay close attention to it until I actually get my authorization email. I feel for the folks at Paizo trying to work out these gremlins from the system. I hope it doesn't cause too many gray hairs.):

Payment method authorized: Today 
Should ship by: September 26 
1x Pathfinder Adventure Card Game—Subscriber Promo Card: Ranzak~(in sidecart)
1x Pathfinder Adventure Card Game—Promo Card: Mogmurch~(in sidecart)
1x Pathfinder Adventure Card Game—Promo Card: Goblin Keelhaulin'~(in sidecart)
1x Pathfinder Adventure Card Game—Promo Card: Goblin Weidling~(in sidecart)
1x Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck, $15.99(in sidecart)
1x Pathfinder Adventure Card Game—Skull & Shackles Base Set, $47.99
1x Pathfinder Adventure Card Game—Skull & Shackles Character Add-On Deck, $15.99
1x Pathfinder Adventure Card Game—Promo Card: Blessing of Zogmugot~
1x Pathfinder Adventure Card Game—Promo Card: Owlbeartross~
1x Pathfinder Adventure Card Game—Skull & Shackles Adventure Deck 2: Raiders of the Fever Sea, $15.99

I am seeing the same duplication, so at least you are not alone! :D

Paizo Employee Customer Service Dire Care Bear Manager

I'm verifying as much as I can that the crazy things we've promised/done to and with people's accounts over the last month and a half actually work as intended when I run the auth/order spawning.

So far so good on it not adding extra base sets!

Paizo Employee Customer Service Dire Care Bear Manager

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Agradeleous wrote:

I hope it doesn't cause too many gray hairs.):

They are coming in silver/white to be honest, not grey.

Webstore Gninja Minion

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Sara Marie wrote:
Agradeleous wrote:

I hope it doesn't cause too many gray hairs.):

They are coming in silver/white to be honest, not grey.

*looks at her own temples* Shiny silver highlights.

Grand Lodge

Liz Courts wrote:
Sara Marie wrote:
Agradeleous wrote:

I hope it doesn't cause too many gray hairs.):

They are coming in silver/white to be honest, not grey.
*looks at her own temples* Shiny silver highlights.

Celestial Template!

Customer Service Ray of Funshine

Liz Courts wrote:
Shiny silver highlights.

I feel like I wasn't supposed to be getting these quite yet...


My card got authorized for the Character Add-On today and NOT another Base Game, so that's good. But the display is still really off: it's showing what got authorized today (Add-On and promos) but ALSO still showing a September shipment with everything in it (base, add-on, promos, and AP2). I'm having a little faith here, but I figured that anyone else who sees it might want to know that it looks like there's still weirdness in the subscription displays.

I am still hoping that they'll ship the Add-On early since I'd like to get playing, but we're getting to the point where I'm also beginning to wonder if the Add-On will even make it before we're supposed to get AP2...

Paizo Employee Customer Service Dire Care Bear Manager

No one has been authorized yet from the auth run on the live site. I will look into that.

Paizo Employee Customer Service Dire Care Bear Manager

Katina has sent you an email. Thanks!

Paizo Employee Customer Service Dire Care Bear Manager

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I've moved the auth/spawn date to tomorrow since its 5pm and I haven't even been able start yet on the live site.

Paizo Employee Customer Service Dire Care Bear Manager

I'm beginning by gently nudging the authrun.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Hi Sara. Got my authorisation email.

My order seems to not have picked up the PACG class decks. Everything else looks hunky dory.

Paizo Employee Customer Service Dire Care Bear Manager

I knew it seemed smaller than it should have been.


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber

Doesn't Steve just have a standing order of "one of everything?" ;)


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Sara Marie wrote:
I knew it seemed smaller than it should have been.

Sorry to disappoint. I thought I ordered everything I wanted. Should I go browse the store some more? ;)


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Joana wrote:
Doesn't Steve just have a standing order of "one of everything?" ;)

One?

Paizo Employee Customer Service Dire Care Bear Manager

It was bigger in testing and when I saw the smaller order with live data, I assumed you had just cancelled some stuff or wanted it faster than subscriptions. Totally forgot to check for the class decks.. because it worked in testing 9.9


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

No worries, Sara. I just happened to be looking and figured it might be early enough to do something.

Fwiw, there's still a display glitch on the my subscriptions page with PACG stuff - nothing dodgy in my sidecart or order history though.

Keep your chin up - Nearly there! :)

Paizo Employee Customer Service Dire Care Bear Manager

Note: new dates

Authorization (Order Spawning) Date:September 11th 15th
Begin Shipping Estimate:September 15th 16th

Paizo Employee Customer Service Dire Care Bear Manager

Not much I can do until a couple things are fixed. See you guys on Monday!

Grand Lodge

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Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber
Sara Marie wrote:
Not much I can do until a couple things are fixed. See you guys on Monday!

I know it's not Steve's fault that authorization was bumped to Monday, but I'm gonna go ahead a blame him because I find it highly entertaining.

Boo, Steve! Boo!

-Skeld


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Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Our IT people will happily tell you that whenever there's a computer glitch, jumping immediately to "blame Steve" is generally a time saver.


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path Subscriber
Steve Geddes wrote:
Our IT people will happily tell you that whenever there's a computer glitch, jumping immediately to "blame Steve" is generally a time saver.

It's his gremlin bloodline. Very strong in that one it is. :-)

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