March 2020 New Releases and Subscription Shipping


Customer Service

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Pathfinder Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Based on seeing the sticky post about keeping Paizo employees home as much as possible right now (which is a good policy) will this affect this month's shipments at all? I'm fine if it will. I would just like to know.


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Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

The first post in this thread has the start of shipping as this Monday, but I am pretty sure that shipping did not start then. I hope somebody at Paizo can edit that post to give us an idea what to expect. The lack of an update tells me that they are still discussing what is going to happen in the warehouse this week.


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Hello,

I just started subscriptions recently (Feb 25, 17248178, 4 subscription starting with extinction curse 2), and added pawn subscription 3/8 (7827205). Age of ashes is in the sidecart, and extinction curse 3 isn't listed anywhere. Is there something I need to do?


Sara Marie wrote:
Just got the notification that the report has finished running. If you do not have a pending order in your order history and you were expecting one for March, please let us know.

I subscribed to the Starfinder rulebook subscription on February 26 to start with Near Space (in March), but I have no pending orders. I'm not sure if this is just because I subscribed in late February or not, do you think I should send an email to customer service? Thanks.


I was expecting to get Extinction Curse part 3 for March but nothing is showing up. Any help would be appreciated. Thank you.

Sovereign Court

Pathfinder Maps, Pathfinder Accessories, Pawns, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I believe at least some Paizo employees are working remotely. Wouldn't be surprising if the warehouse is closed for a couple days.


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber

As of 5 hours, 15 minutes ago, the warehouse was still planning to stay open and working. That can change quickly, though.

Paizo Employee Customer Service & Community Manager

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Hi folks, CS is now all online and working from home after some hiccups getting our set ups to work. The warehouse is giving us just a little bit more time to catch the folks who need to make changes to orders or subscriptions before they begin buckling down on new release orders.

(My own hours are likely going to be all over the place for the next couple of weeks as my 8 year old is also "working from home" since his school district has closed as well.

Thank you all for your understanding during these extra ordinary circumstances.)


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Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition, Rulebook Subscriber

You folks are the best. Excited to see March releases, but also very much hoping you all stay safe.

Silver Crusade

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Pathfinder Adventure, Adventure Path, Companion, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

*sends plenty of e-hugs*


Hope all is well.


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

I know things are weird right now. I live in the PNW so I really do know just how weird it is. But anyone get a shipping notice yet? Asking for a friend :D

Me. I am that friend....


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Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I believe so, yes.

I haven't personally (no hurry, I have plenty of books to read already!) but judging by the discussion in the product thread for Extinction Curse 3 someone has already.


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Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition, Rulebook Subscriber

I got one on Friday. No tracking data as of yet, so I don't know how the mail system is doing right now. But I did get the PDF.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Cheers for shipping my March packages, I know times are stressful right now, any idea why they all shipped as 5 separate orders?

The increased postage cost is not ideal, I know the bestiary probably needed to be separate but the two adventure paths and two map packs could probably have been one package, did it work out as cheaper that way?

Dark Archive

Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Society Subscriber

I received the shipping notice a couple days ago. I received the AP book today.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, PF Special Edition, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Not bad. How many blocks from Paizo HQ do you live? :-)


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I have priority shipping and live 2,067 miles from the Paizo offices.

It takes about two days to get here (occasionally it will take three days but almost always two is the magic number).


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, PF Special Edition, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Hm. I'm about a hundred miles further. Stuff usually takes about 4 to 5 days to get to me. I don't have priority shipping. I should probably look into how much that would raise my costs.

Dark Archive

Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Society Subscriber
Ed Reppert wrote:
Not bad. How many blocks from Paizo HQ do you live? :-)

I’m in North Carolina.


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path Subscriber

I'm on the other side of the mountains from them. I've got priority mail too and they usually get to me a couple of days after my shipping e-mail.


still no pending order or email for my order yet


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Pathfinder Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I want to thank the folks at Paizo for everything you're doing through this process. I especially appreciate the updates on the separate customer service thread. Since that one is locked, I figured I'd say thank you here!


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Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, PF Special Edition, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Heh. Ten days ago I called the VA because I was unable to get a refill for a prescription that had expired. My primary care physician had to renew the 'script. "We'll take care of that right away" I was told. Last night I found out the pharmacy received the new order yesterday. So I called 'em again and got the usual "allow seven to ten days for delivery". I run out tomorrow. So now I have to decide if I want to wait for my new meds to get here, or go to the clinic in person and try to get the pharmacist to give me an emergency supply. A month ago, that would have been a no-brainer. Now, not so much.

I'm much less worried about when my sub shipment will get here. :-)


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Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

My shipment arrived today in Germany. Many thanks to everyone at the warehouse, but please, make sure you are safe, too.

Liberty's Edge

Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Maps Subscriber

Charged but no final shipping. This is the second charge for this order.


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Pathfinder Card Game, Maps, PF Special Edition, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Anorak wrote:
Charged but no final shipping. This is the second charge for this order.

Paizo doesn’t charge until they ship. You may be seeing temporary authorizations just to verify the card works and has the requisite funds. These authorizations automatically expire after a period of time if the charge isn’t finalized, so in long shipping windows it may not be unusual to have the authorization renewed due to the original one expiring.

The paizo FAQ has more details on this.


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Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Hi Paizo CS people - hope you’re all doing well in our brave new world. :o

Is it possible to get an update on the shipping window? I’m not particularly stressed but my order is still pending and I like to chase these up relatively swiftly when things go awry.

Cheers
Steve


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I wouldn't worry, my order is still pending too.


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Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I’m not worrying, I’m curious.


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Curious too, but not really pushing. I just keep watching and waiting. May and June though.... I apologize before hand for my repeated posts because.... cards and minis.... still waiting to see news on the next mini set, can't wait to see what is in it :D


Sara Marie wrote:
Just got the notification that the report has finished running. If you do not have a pending order in your order history and you were expecting one for March, please let us know.

i do not have the my pawn sub Adventure path sub or map tiles in a pending order at all


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

@Deathe25 - I believe your best off sending them an email or starting a new thread. You may want to clearly mark it as March Subscription so they know to look at it ASAP.


Pathfinder Adventure Path, Companion, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Sigh. Shoutout to whoever it was here in the town where I live who stole my debit card number and then repeatedly failed to extract cash at an ATM, resulting in the card being blocked and declining payment when my shipment was on its way out the door a week ago, bumping me to the end of the line.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

By the way -- If our pending subscription orders have the statement "Product(s) not in stock" in red next to Transit Estimate, should we start threads in this forum or just wait for you to straighten it out and send our shipments to us?

I don't want to clog up the forum with unnecessary threads, but I also don't want to remain inactive too long if I actually need to do something to spur action from Paizo's side.

Liberty's Edge

Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber
Steve Geddes wrote:

Hi Paizo CS people - hope you’re all doing well in our brave new world. :o

Is it possible to get an update on the shipping window? I’m not particularly stressed but my order is still pending and I like to chase these up relatively swiftly when things go awry.

Cheers
Steve

I am in the same boat and have to admit I would also like any info on the end shipping date that might be available.


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Woot payment auth is on the order now, just waiting for shipping verification :D

Appreciate the effort your team puts into this monthly!

Silver Crusade

Paizo Superscriber; Pathfinder Pathfinder Accessories Subscriber; Starfinder Superscriber

Looks like my auth ran yesterday. Holding my breath for further developments today ;) Absolutely no rush on my part, though... I have plenty to occupy my time and greatly appreciate any gears that are still spinning at any speed (and that applies well beyond Paizo).

Liberty's Edge

Starfinder Superscriber

They tried to auth mine, but my credit card changed in the last month and I forgot to update it here.

Had some issues getting it updated, but I think it's done now. I responded to the customer service email. Here's hoping it works when they try it again.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, PF Special Edition, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Just got my shipping email fourteen minutes ago. :-)


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Will you guys be granting PDFs any time soon as you did last month? Some of us still haven't gotten our shipping notices.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

My last two postings are no longer of interest to me personally, but I posted them here because the answers could be of interest to others who have not yet received their shipping notices -- assuming that you are not about to inform us that shipping is done.


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Shipped and have my PDF this am. well last night but downloaded today. WOOT! I need mini's for that *redacted* and *redacted* and *redacted* as soon as possible.

Thanks!

Sovereign Court RPG Superstar 2011 Top 32

Based on the new update, those of us who are still waiting on March subs will not be seeing them for a while yet. Stay safe everyone!

Liberty's Edge

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Starfinder Superscriber

How many March subscription orders did not ship? Mine is still Pending. Is there any hope of those of us with pending March subscription orders getting access to the PDFs of our subscription items before they actually ship?

I'm guessing that the 2-week warehouse shutdown is going to become a lot longer. The incubation time of this virus is long, and the various analyses I've seen indicate that even 6 months of the social distancing that we're doing may not be enough to keep our health care system from being overwhelmed.

Grand Lodge

Pathfinder Maps Subscriber; Starfinder Charter Superscriber
rknop wrote:

How many March subscription orders did not ship? Mine is still Pending. Is there any hope of those of us with pending March subscription orders getting access to the PDFs of our subscription items before they actually ship?

I'm guessing that the 2-week warehouse shutdown is going to become a lot longer. The incubation time of this virus is long, and the various analyses I've seen indicate that even 6 months of the social distancing that we're doing may not be enough to keep our health care system from being overwhelmed.

I'm wondering that too. I won't expect it but it would be nice to get the PDFs as a subscriber even if I won't get the physical books for several months.

Paizo Employee Customer Service & Community Manager

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Sorry I haven't been able to give an update before now.

Checking in on the Pathfinder Adventure Path #153 volume, we are over 90% fulfilled. Of the orders that have not shipped, about 10% do not have payment failures.

I'm working on determining how many orders (including non subscription) are left pending from before the warehouse closed, and drafting text to provide those customers with either a new shipping estimate, or to ask them for confirmation that they would still like the order. For folks who's subscriptions are otherwise ready to ship out, I'm looking at options for getting them the PDFs to tide them over.


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Sounds good to me.

I'd like to point out that the tax bug--where the system doesn't charge my store credit for tax on an order, thus leaving a Declined status and holding up payment/shipment--still seems to be an issue. As I mentioned in my post in the forum about it, I'm in no rush for the book (or PDF, even), but I'd love to see that bug get patched up. I'm not sure when the next official spawning date will end up being, but at this rate I'm considering just putting all my subscriptions on indefinite hold until the bug is fixed. It's a bit frustrating to deal with the same issue each month and have my subscription (and PDF's) held up in the process.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, PF Special Edition, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Shipped on Wednesday, received on Saturday, across the continent. Excellent! :-)

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