July 2019 New Releases, Subscriptions, & Gen Con Pickup


Customer Service

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Liberty's Edge

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Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Is there an option for shipping that would allow you to use the cheapest mailing method available without using UPS Mail Innovations?

In my experience UPS Mail Innovations makes packages much harder to track and add a week to 2 weeks of delivery time.

Sczarni

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Adventure Path Charter Subscriber; Pathfinder Adventure, Companion, Lost Omens Subscriber
John Ryan 783 wrote:

I was wondering, I got my shipping notification, it says it shipped, I have a tracking number. However the tracking number doesn't seem to be linked to anything and the email says it will ship by the 2nd.

Did it ship? Or did it not ship? That is my question.

The "it shipped " email means that they boxed your items up and put a shipping label sticker to it. it won't get picked up until the next day usually.


Pathfinder Adventure, Adventure Path, Companion, Lost Omens, Maps, Rulebook Subscriber
John Ryan 783 wrote:

I was wondering, I got my shipping notification, it says it shipped, I have a tracking number. However the tracking number doesn't seem to be linked to anything and the email says it will ship by the 2nd.

Did it ship? Or did it not ship? That is my question.

^ What Cpt_kirstov said. The shipment email means they've printed your shipping label. It generally takes at least 24 hours for the tracking number to show any activity.

And, as Dragnmoon says, if your package is coming UPS Mail Innovations, the tracking won't kick in for quite a while. I also hate Mail Innovations, Dragnmoon, but if it makes you feel any better, the next cheapest shipping method was literally three times the cost in my case, so I decided to just suck it up and accept that I won't hear anything about the package for a couple of weeks.


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Pathfinder Adventure, Adventure Path, Lost Omens, Pawns, Rulebook, Starfinder Adventure Path Subscriber

Now I'm starting to get nervous about my order. No shipment email yet. I know it's not late yet I'm just ready to get my hands on the stuff.

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Roleplaying Game Subscriber

called customer service and got my issues resolved thanks
Diego Valdez

Paizo Employee Customer Service Representative

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Hello folks,

We are about to push go on the GenCon pickup orders. So you should start seeing your confirmation, and shipping emails showing up soon. This will fulfill the orders as well as generate them, so you will see the charge go through right away. Keep in mind that the PDFs will not be available until August 1.

Grand Lodge

Pathfinder Adventure, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Oof, that was a weird auth. It still shows my canceled books. Since I'll be picking it up at GenCon I imagine it won't be a problem adjusting if need be.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Mogloth wrote:
Now I'm starting to get nervous about my order. No shipment email yet. I know it's not late yet I'm just ready to get my hands on the stuff.

Don't worry, I haven't gotten my shipping email yet either.

I went with priority mail though, so I expect my turn will come later in the process.

Paizo has an experienced warehouse crew that have been together for quite a while so no worries.


Pathfinder Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

I got my GenCon authorization. Everything looks perfect. And just another sign that GenCon is that much closer.


Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber
Mogloth wrote:
Now I'm starting to get nervous about my order. No shipment email yet. I know it's not late yet I'm just ready to get my hands on the stuff.

End shipping estimate is 2 August, IIRC. No need to worry till after that.


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber
TriOmegaZero wrote:
Oof, that was a weird auth. It still shows my canceled books. Since I'll be picking it up at GenCon I imagine it won't be a problem adjusting if need be.

Yeah - that and the system's penchant for showing books which have already shipped in previous orders is one of my most frequent source of stress when it comes to Paizo shipping emails. I've just about made peace with it, but it still does worry me from time to time.


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Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber
Fumarole wrote:
Joana wrote:
On the plus side, with the First Ten shipping discount, I'm paying less than $3 for shipping all this!
My shipping came out to $0.60 US after the discount. Not too shabby.

*sigh*

Shipping & Handling $342.83
Shipping & Handling Discount - $10.00

Serves me right for being impatient. Still - at least I'll probably get it before GenCon. That's exciting. :)


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber
Steve Geddes wrote:
Fumarole wrote:
Joana wrote:
On the plus side, with the First Ten shipping discount, I'm paying less than $3 for shipping all this!
My shipping came out to $0.60 US after the discount. Not too shabby.

*sigh*

Shipping & Handling $342.83
Shipping & Handling Discount - $10.00

Serves me right for being impatient. Still - at least I'll probably get it before GenCon. That's exciting. :)

Wow. Glad I stuck with cheapest, even then it was still $78 to NZ.


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

UPS International is frightfully expensive (but the most reliable, I've found).

Silver Crusade

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Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

*offers hugs to our Kiwi and Aussie friends*


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Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

Thanks, but self inflicted in my case. Nobody’s forcing me to buy stuff (and definitely not insisting I send it express!)

Silver Crusade

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Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Yeah, but hugs are free :3

Silver Crusade

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Pathfinder Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Damn Rysky breaking the economy with free hugs.

Silver Crusade

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Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Damn right.

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Roleplaying Game Subscriber

woot!! got my shipping notice :)

Silver Crusade

2 people marked this as a favorite.
Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Got trackin on mine, it’s been moseyin around Washington all day hehe


Pathfinder Adventure Path, Rulebook Subscriber

@Anyone in Customer Service (Diego?)

Still haven't seen an auth email go through, same issue that happened last month when my AP didn't send out. Still not seeing an order number.

Anyone available to take a look? Was hoping it would pop after the Gen Con auth's but no luck yet.

Thanks!

Liberty's Edge

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Pathfinder Adventure Path, Lost Omens, Starfinder Roleplaying Game Subscriber
Rysky wrote:
Got trackin on mine, it’s been moseyin around Washington all day hehe

i suspect the next few days will involve me pacing a lot :)


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Pathfinder Adventure, Adventure Path, Lost Omens, Rulebook Subscriber
Rysky wrote:
Got trackin on mine, it’s been moseyin around Washington all day hehe

Mine is in the same spot 3 entries now all for Fife. WA. So close and yet so far, only about 1300 miles to travel... Hoping for Friday but expecting Monday.

Silver Crusade

Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Society Subscriber

Still waiting for mine to ship - if only I had some goblins to kick while I wait.


Pathfinder Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I’m in the same boat. The suspense is killing me!


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Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

My package took a day to get to Kentucky. Now it’s apparently nine days from here. That’ll be a week early, which I’m pretty sure is a record for me in GenCon month. :)


Pathfinder Adventure Path, Rulebook Subscriber

@Diego

You responded to my post https://paizo.com/threads/rzs42muk?No-Subscription-Shipping-Authorization-y et

Thanks, but it has been flagged for Gen Con pickup, I have never been to Gen Con and am NOT attending this year. I replied in that post with this information too...

Also 143 was not shipped in June and should be shipped with my subscription as well as the condition cards...

Seriously hoping his can get resolved, had a feeling something was off, this is going on 2 months of issues with my subscription....


Pathfinder Adventure Path, Rulebook Subscriber

@Diego don't worry about it, just got off the phone (Got off work early enough today to make the call!)

The woman on the phone was super helpful and it should be good now, hopefully

Thanks!

Silver Crusade

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Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
jimthegray wrote:
Rysky wrote:
Got trackin on mine, it’s been moseyin around Washington all day hehe
i suspect the next few days will involve me pacing a lot :)

Same hehe.

Silver Crusade

Pathfinder Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Mine will likely arrive while I'm in San Diego, so that's fun


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Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

My order is so awesome they had to split it into two.

It'll be a nice reward for working in the heat all week.


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Pathfinder Adventure, Adventure Path, Lost Omens, Pawns, Rulebook, Starfinder Adventure Path Subscriber

Still no shipment email. *sniff sniff*

Oh woe is me

*sits in prison cell*
*sings*

Nobody knows, the trouble I've seen.........


Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

Does the accessory sub come with a landscape or portrait GM Screen? I didn't see an option to choose.


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Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber
Lawngnome4hire wrote:
Does the accessory sub come with a landscape or portrait GM Screen? I didn't see an option to choose.

Landscape.

The portrait is a paizo.com exclusive but not part of any subscription.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Both packages in my shipment entered the black hole called "destination MI facility" three days ago. So far, they haven't come out, and repeatedly refreshing the tracking pages makes not a bit of difference. Just like every month. :-)

Oh well, waiting is...


Pathfinder Adventure, Adventure Path, Lost Omens, Pawns, Rulebook, Starfinder Adventure Path Subscriber

So, are they still packing and shipping regular orders? A couple of days ago Diego said they were almost finished. I still haven't received a shipping email.


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

I do not recall seeing or hearing that they are nearly done with shipping.

I just got one of my shipping notices today, with the other one being held up because something in that shipment isn't in stock yet. If they are in fact nearly done, they would need to push the item(s) they don't have back into my sidecart so that they can complete my second shipment.


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber
Mogloth wrote:

So, are they still packing and shipping regular orders? A couple of days ago Diego said they were almost finished. I still haven't received a shipping email.

I think he was speaking about the authorisations being nearly finished, not the shipping (that'll go on all the way into August, most likely - most GenCon months there are a few subscribers who dont get their shipping emails by streetdate).

If you've received an authorisation email but not a shipping email there's probably nothing wrong.

If you didnt get the first "we're about to ship..." email, I'd start a new thread as I think the authorisations should all be done by now.


Pathfinder Adventure Path, Rulebook Subscriber
Mogloth wrote:

So, are they still packing and shipping regular orders? A couple of days ago Diego said they were almost finished. I still haven't received a shipping email.

I did not get an authorization with the rest. They aren't done shipping so if you got your authorization and everything looked fine you are probably still in line.

Diego/Forum Customer supports tried to assist because I had not gotten authorization, but there was still something wrong. It got flagged for Gen Con pickup.... I am not going to Gen Con....

Call support, Sam on the phone was super helpful and having real time answers to their questions got the order fixed properly.


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Pathfinder Adventure, Adventure Path, Lost Omens, Pawns, Rulebook, Starfinder Adventure Path Subscriber

Got my shipping email. My goodness I don't recall ever being this antsy about getting something. I feel like Gollum and the One Ring.

Silver Crusade

1 person marked this as a favorite.
Adventure Path Charter Subscriber; Pathfinder Adventure, Companion, Lost Omens, Rulebook Subscriber

Shipping email received. Great. If UPS International really is fast, the books are at my home while I'm on holiday in Ireland.

Just my luck.


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Pathfinder Adventure Path, Rulebook Subscriber

Package is flagged out for delivery... fingers crossed :D


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Pathfinder Battles Case Subscriber; Pathfinder Pathfinder Accessories, Starfinder Maps, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Just got mine, now excuse me while I spend the next week reading...


Pathfinder Adventure Path, Rulebook Subscriber

2 packages arrived at home... 3 or 4 hours.....

Paizo Employee Customer Service & Community Manager

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We have 23% of the customer copies of the Second Edition Core Rulebook left to ship.

Grand Lodge

Pathfinder Adventure, Rulebook Subscriber; Pathfinder Battles Case Subscriber

I assume the Hero Point coins are holding up my order?


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Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber
Sara Marie wrote:
We have 23% of the customer copies of the Second Edition Core Rulebook left to ship.

Thanks Sara. Fwiw, updates like this are brilliant - seeing tangible progress is very reassuring!


Pathfinder Adventure, Adventure Path, Lost Omens, Pawns, Rulebook, Starfinder Adventure Path Subscriber
Steve Geddes wrote:
Sara Marie wrote:
We have 23% of the customer copies of the Second Edition Core Rulebook left to ship.
Thanks Sara. Fwiw, updates like this are brilliant - seeing tangible progress is very reassuring!

Very much so. That way you don't have crazy people like me always asking if things are done yet.

Liberty's Edge

Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

My package has arrived in Rome and is waiting for me at the post office. Sadly, I can't go for the next few days. Woe is me... :-)

It was incredibly quick this time. Just a week.

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