July 2019 New Releases, Subscriptions, & Gen Con Pickup


Customer Service

151 to 200 of 312 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | next > last >>
Dark Archive

Pathfinder Adventure Path, Lost Omens Subscriber

Forgive me if I’m just misunderstanding, or if this is in the wrong place- I got my order confirmation yesterday #7954864 and I’m confused as to how it is setup because I think I’m missing something. I thought that the campaign setting guides would be Druma and then switch to 2E (which I was okay with) but I didn’t realize the Tyrant’s Grasp Poster Map Folio was a part of it as well. Also, I thought that by doing the AP subscription starting with 144 I would still be able to get the Paizo advantage discount, but I’m not seeing it either on this authorization or the future ones in my account. :-(

So, I’m summary I’ve not been authorized for the Druma book, I have a folio I didn’t realize was a part of the subscription, and I’m not seeing my discount. Am I wrong about how this should work, or did something mess up?

Customer Service Representative

3 people marked this as a favorite.

Hello folks,

Looks like the auth crashed last night again =0(

It seems like it ran into the same technical issue it was experiencing yesterday. I managed to get it started and am babysitting it for a while. At this point I am kind of afraid to leave it alone. I pinged the tech team, but it is the weekend so I don't know if I will hear back before Monday. I am going to hang out here for a while to watch it, and when I leave I will make sure to come by and check on it a couple more times today, and if necessary tomorrow.

I have been trying to answer all the questions I see here. If someone else correctly answered the question I have mostly left it alone. But if I missed yours or you need clarification please point me in its direction.

Also I want to say thank you to everyone who has said such very nice things in this thread. Thank you very much! Virginia has been knocking out of the park trying to get us caught up on emails, which has allowed me to spend more time addressing all of you. Likewise, when she got back yesterday Sam was also kicking a lot of butt. So most of those nice things should be going to them.

Customer Service Representative

Hello Vyruxx,

We don't charge for anything until it ships. So you won't see a charge for it until it is getting ready to leave our warehouse. So at this point all you need to do is wait.

Customer Service Representative

1 person marked this as a favorite.

Hello Northern,

I got the map folio removed and generated Druma. I have also manually put the discount on the books that were missing it. You will be receiving an updated email confirmation reflecting those changes. On Monday I will follow up with the tech team to investigate and to make sure you get the discount on future orders.


Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

This is just more of a curiosity question from me

At this point about how much of the total has the Auth Train gotten through?

Customer Service Representative

1 person marked this as a favorite.

It looks like in the neighborhood of 2/3 of the way there.


Order number 7944901
I also seem to be missing the Piazo Advantage discount.

I would be grateful for any help.

Dark Archive

Pathfinder Adventure Path, Lost Omens Subscriber

Diego thank you! I didn’t expect a response until Monday, so thank you for coming in to fix the issues for everyone. <3


1 person marked this as a favorite.
Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

Cool. I know this is a massive shipment for Paizo.

Your work is appreciated.

Customer Service Representative

Hello Fane,

I have updated your order with the discount. You will be receiving an updated email confirmation.


Diego Valdez wrote:

Hello Fane,

I have updated your order with the discount. You will be receiving an updated email confirmation.

I already got the email :) Thank you SO much for helping all of us today! You are a true hero to a ton of geeks and nerds, lol!

Customer Service Representative

6 people marked this as a favorite.

Howdy folks,

The auth tells me it is done! So it seems the train has pulled into the station. If you did not receive an order confirmation email or a payment issue email please let us know. Keep in mind we are super backed up but working to catch up. On Monday we will be focusing on sub related emails and boards posts before we give the warehouse the ok to start shipping.

Other updates, the inbox is currently just over 400 and I am still doing boards posts from yesterday, with the exception of 3 regarding Thursday evenings pricing bug, which I need to talk to some folks about on Monday before I can answer. We’re also expecting Sara back on Monday!

Hope you all have a great weekend!


thank you very much to all. I will wait anxiously for the payment !. Just to know, is there any approximate data of how many copies will be sent? It is to give data to some people who say that pf2 is not having much interest haha


Pathfinder Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I have not received an authorization email yet. It still just shows all the releases sitting in my sidecart.

Silver Crusade

1 person marked this as a favorite.
Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber
Diego Valdez wrote:

Howdy folks,

The auth tells me it is done! So it seems the train has pulled into the station. If you did not receive an order confirmation email or a payment issue email please let us know. Keep in mind we are super backed up but working to catch up. On Monday we will be focusing on sub related emails and boards posts before we give the warehouse the ok to start shipping.

Other updates, the inbox is currently just over 400 and I am still doing boards posts from yesterday, with the exception of 3 regarding Thursday evenings pricing bug, which I need to talk to some folks about on Monday before I can answer. We’re also expecting Sara back on Monday!

Hope you all have a great weekend!

CHOO CHOO

Grand Lodge

Pathfinder Adventure, Rulebook Subscriber

Still no authorization on my end, let me know when you can.


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I didn’t get an email... oh, and the planar adventures book snuck into my sidecart, too.

Grand Lodge

Pathfinder Adventure, Rulebook Subscriber

Even worse, none of my GenCon pickup items are showing as being picked up at GenCon now.


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I also didn't get an email and everything has moved from Gencon pickup to a later shipment.


Looks like there's an issue with my subscription. No confirmation email, and my items are in the wrong section on the subscriptions page. See here: https://i.imgur.com/QE5m257.png

I opted into Gen Con pickup, for reference.


Pathfinder Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

The same thing happened to all mine. From sidecart to future shipment. And I also selected GenCon pickup a few days after the option became available.

Customer Service Representative

3 people marked this as a favorite.

Hello folks,

This was the regular auth, not the GenCon pickup one. If you chose GenCon pickup you will not have an email confirmation until we run that report.


2 people marked this as a favorite.
Pathfinder Rulebook Subscriber

Thanks to the Paizo team for putting in the extra efforts to get us our 2E books! Super looking forward to getting my hands on the books, even with the $80 shipping fee to NZ...


1 person marked this as a favorite.

Coming up on 2 weeks now. Still no PFS 10-22 VO drop for me.

Liberty's Edge

Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Roleplaying Game Subscriber
Diego Valdez wrote:

Hello folks!

It seems like the auth is really attached to me as it has crashed shortly after I left both Wednesday and yesterday. I have it running again and am speaking to the tech team on what may be causing it to crash so much, so frequently.

We usually run the auth on Thursday and Friday, so we're not technically behind yet. Still on track to start shipping Monday or Tuesday. Captain Yesterday is correct. We will go through the subscription related emails and posts on Monday before we give the warehouse the ok to start shipping. For most months that means Monday in the late afternoon. But despite the crashes we are still on track for now.

We have Sam back today so I'm hoping we can make a lot more progress in the inbox.

ok so to be clear, i preordered the day it was allowed, it shows in my sideboard, so now i just wait for the authorization?

thanks
jim

Liberty's Edge

Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Roleplaying Game Subscriber
Diego Valdez wrote:

Hello Zhern,

It was supposed to, yes. But it looks like it may not be doing that correctly for everyone. If you have one that needs to be moved please let us know.

mine is still showing in my sidecart


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
Diego Valdez wrote:

Hello folks,

This was the regular auth, not the GenCon pickup one. If you chose GenCon pickup you will not have an email confirmation until we run that report.

Oohhhhhhhhh...

I know I said I understand before, but *now* I understand. I think. :)


1 person marked this as a favorite.
Pathfinder Adventure, Adventure Path, Lost Omens, Rulebook Subscriber

Order 7968564

I, too, seem to be missing the Paizo Advantage on the following items:

PF2 Core Rulebook
PF2 Bestiary
Pathfinder Campaign Setting: Druma, Profit and Prophecy

I was under the impression that because I was grandfathered in, I'd continue receiving the Paizo Advantage on both the Adventure Paths, and the other eligible items. Was this a correct assumption? If so, is there an error here or were the above three books removed from eligibility?

If indeed it is simply an error, I just want to point out my method of payment... I think you'll have to cancel out the order, so it puts back the $165.86 of Paizo credit I had. Then when you create a new order, applying the discount to all five books, it will be able to successfully process. (The order total I calculated before order generation was something like $160.++ after the advantage and with shipping applied).

But again, if for some reason I don't receive the Paizo advantage on anything but the Adventure Paths, please let me know. I know there was a four-subscription limit to trigger the advantage, and I think I only hit three. But I was under the impression that I was grandfathered in regardless because I was subscribed to the Adventure Path pre-PF2 material. If I wasn't, I'm going to have to add about $5.00 to the $165.86 in store credit I had to cover this order before it spawns again.

Thank you so much for your attention!


Have you started sending material?


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber
Diego Valdez wrote:

Howdy folks,

On Monday we will be focusing on sub related emails and boards posts before we give the warehouse the ok to start shipping.

Really sorry to bother you after you were kind enough to be around on Saturday helping out and answering questions and such (thanks for that!), but I'm a bit concerned that it's now Tuesday and there doesn't appear to be any responses from Paizo staff on Customer Service message board posts on either Monday or this morning. Is there an update about what's going on with corrections for subscription authorisation issues/change requests?

Thanks again for all your hard work! :)

Customer Service Representative

7 people marked this as a favorite.

Hello folks,

We are working through sub related emails right now. Because that is much further behind than the boards we are all focusing on that until they're roughly equal at which time we will be working on the boards ones as well. Right now silence mostly means we are focused on plowing through the things we need to get done to give the warehouse the ok to start shipping. We will post here as soon as that happens.


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber
Diego Valdez wrote:

Hello folks,

We are working through sub related emails right now. Because that is much further behind than the boards we are all focusing on that until they're roughly equal at which time we will be working on the boards ones as well. Right now silence mostly means we are focused on plowing through the things we need to get done to give the warehouse the ok to start shipping. We will post here as soon as that happens.

Awesome, thanks! :D


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Have not received an authorization email, and just sent a customer service email because AP 145 Hell Knight Hill and Bestiary are still not listed in my side cart.

Thanks for the assists!

Liberty's Edge

Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Just checking - I clicked "Pick up at Gen Con" almost immediately after it became available, but on my Subscriptions page, there is nothing shown as being picked up at Gen Con. Is this just in process, or did I mess up?


Pathfinder Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Diego Valdez wrote:

Hello folks,

This was the regular auth, not the GenCon pickup one. If you chose GenCon pickup you will not have an email confirmation until we run that report.

Just a reminder for the folks who requested GenCon pickup and haven't received their auth notifications yet. Diego hasn't run those auths yet.

Customer Service Representative

12 people marked this as a favorite.

Hello folks,

We have done all of the sub related emails in the inbox and most of the boards ones. We are still doing the boards ones but are giving the warehouse the ok to start shipping as we should be able to knock out the remaining boards posts pretty quickly.

We should be running the GenCon pickup auth by the end of the week.


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Whee!

Liberty's Edge

Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Roleplaying Game Subscriber
Diego Valdez wrote:

Hello folks,

We have done all of the sub related emails in the inbox and most of the boards ones. We are still doing the boards ones but are giving the warehouse the ok to start shipping as we should be able to knock out the remaining boards posts pretty quickly.

We should be running the GenCon pickup auth by the end of the week.

Kalooo Kalllaa :)

great news


Still no 10-22 in downloads. :(


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Glad you guys are starting to ship! They fixed my side cart, but still have not gotten an authorization email yet... waiting waiting waiting :D

Go team!


I apologize if this is the wrong area for this but I preordered a lot of the Pathfinder 2nd Edition books. Will preordering Lost Omen World Guide prevent me from receiving my other stuff on August 1st? In other words will it delay me from getting my Core Rule Book and other items because that book is going to be released later in August or will my stuff be shipped on August 1st? I just don't want to be anticipating my books only to find my order had been delayed because of a book being pushed back.


1 person marked this as a favorite.
UltimateDM wrote:
I apologize if this is the wrong area for this but I preordered a lot of the Pathfinder 2nd Edition books. Will preordering Lost Omen World Guide prevent me from receiving my other stuff on August 1st? In other words will it delay me from getting my Core Rule Book and other items because that book is going to be released later in August or will my stuff be shipped on August 1st? I just don't want to be anticipating my books only to find my order had been delayed because of a book being pushed back.

They'll probably see this comment so it's not really in the wrong place, but as a general rule it's a good idea to post a standalone thread in the Customer Service forum with queries like this (even if you see another CS thread with similar queries).

I'm sure they'll be able to peel the Lost Omens World Guide off into its own order for you, but if you post a standalone thread (I'd put "PF2 preorder issue" in the title to make sure they put it in the urgent pile) you'll have peace of mind when it's been attended to.


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber
Diego Valdez wrote:

Hello folks,

We have done all of the sub related emails in the inbox and most of the boards ones. We are still doing the boards ones but are giving the warehouse the ok to start shipping as we should be able to knock out the remaining boards posts pretty quickly.

We should be running the GenCon pickup auth by the end of the week.

I see how this is very exciting for everyone whose posts have been replied to/who didn't have changes to make to their subs after the authorisation email, but it's quite alarming for me, as my changes haven't been made and my post hasn't been replied to. A lot of threads that were started later than mine have been replied to, so I'm posting here because I'm worried about mine being missed...


Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Calling Customer Service is always the fastest solution. You can find the number at the bottom of this page.


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber
Fumarole wrote:
Calling Customer Service is always the fastest solution. You can find the number at the bottom of this page.

Unfortunately I have no landline phone and am pretty sure it would be very expensive to ring America from my mobile (I'm in the UK)


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

... and, my fears have come true. Even though I started a thread requesting changes on Saturday, I've just had the shipping email through without any changes made to it. Disappointed to say the least :(


Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

That's unfortunate. For future reference, you can use the internet to place international calls for free.


1 person marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

Aaaaand the excellent customer service team have done it again! Managed to pull my order out of the packaged-and-about-to-ship area and make the changes I'd requested! I'm chuffed. (Do Americans say chuffed? It's British for "extremely pleased")

Fumarole wrote:
That's unfortunate. For future reference, you can use the internet to place international calls for free.

Oh, cool! I did not know that, that is very useful information, thank you! :)


2 people marked this as a favorite.
Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Ngodrup wrote:

Aaaaand the excellent customer service team have done it again! Managed to pull my order out of the packaged-and-about-to-ship area and make the changes I'd requested! I'm chuffed. (Do Americans say chuffed? It's British for "extremely pleased")

Fumarole wrote:
That's unfortunate. For future reference, you can use the internet to place international calls for free.
Oh, cool! I did not know that, that is very useful information, thank you! :)

Awesome! Paizo's CS staff really is the best around.

Normally we Americans don't say chuffed, but I sometimes do as my mother-in-law is British. My wife and I are rather fond of your slang, I hope you don't mind if we borrow it now and again.

Dark Archive

Anyone else had there 1E and 2e stuffbeing shipped seperatly? Just asking since I'm just getting the two Ap volumes but they are being sent in seperate shipments?

151 to 200 of 312 << first < prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | next > last >>
Community / Forums / Archive / Paizo / Customer Service / July 2019 New Releases, Subscriptions, & Gen Con Pickup All Messageboards