Ashanderai |
According to information from Friday, they should be authorizing purchases for subscribers on cards today. You should get an email for this authorization once it goes through and you should check it to make sure the information is correct and that the shipping charge is not too much as this has been a problem for some folks lately with all the changes and uncertainty around postal rates everywhere.
In the past, authorizations have typically taken about two work days and then they start charging cards when they pack and ship the subscriber's books. They usually do this on a Thursday and begin shipping books on the following Monday. When the packages are shipped, they send another email, which has the link to download your PDFs for the new books on your account page. These download links will not show up on your account page prior to the payment going through. But, you will know you are good to go when you get that email receipt with the link notifying you of the charge.
Kelseus |
mattdusty wrote:So for subscribers, do the pdfs get released when the orders are generated or when the book is physically shipped?When your order is shipped.
To be more precise, you get access to the PDFs once they run your credit card. They run your credit card once the items are in the box and the postage is printed. The box is now "mailed" for Paizo's purposes, but they don't have control over how quickly USPS picks up the package or how long it sits in a USPS sorting facility after that.
I have had a box appear within 2-3 days after getting my PDF, and other times it has taken close to 2 weeks.
Arrendis Lionheart |
1 person marked this as a favorite. |
Do we know if this will delay the order generation and shipping for subscribers?
I'm HOPING that it's a measure to make sure that subscription and pre-orders aren't delayed too far beyond the release date, so pushing the release date back would help subs to get theirs and give more breathing room, what with the delays in shipping. I'm hoping, but my impatience is real lol
Prince Setehrael |
Prince Setehrael wrote:Do we know if this will delay the order generation and shipping for subscribers?I'm HOPING that it's a measure to make sure that subscription and pre-orders aren't delayed too far beyond the release date, so pushing the release date back would help subs to get theirs and give more breathing room, what with the delays in shipping. I'm hoping, but my impatience is real lol
Hoping for the same.
keftiu |
5 people marked this as a favorite. |
Prince Setehrael wrote:Do we know if this will delay the order generation and shipping for subscribers?I don't know but don't be surprised if it does everyone should start expecting every paizo product to be delayed
I mean, the entire world's been on fire for a year and a half. My workplace has dealt with massive delays and shortages on pretty much everything we interact with. Don't blame Paizo for international logistics basically being a tire fire right now.
vagrant-poet |
Do we know if this will delay the order generation and shipping for subscribers?
Subscribers are already delayed several days at this stage. Presumably so are other shipping commitments, so they've likely pushed the street date because it's too hard to meet their commitments before the August 25th street date at this stage.
As such, it seems like they're starting subscriber shipping soon, and I don't think it'll be delayed too much more.
TL;DR: Subscriber orders are already three days later than hoped, so them pushing the Street Date by one week probably isn't about subscribers, and doesn't mean further delays for subscribers.
belgrath9344 |
belgrath9344 wrote:I mean, the entire world's been on fire for a year and a half. My workplace has dealt with massive delays and shortages on pretty much everything we interact with. Don't blame Paizo for international logistics basically being a tire fire right now.Prince Setehrael wrote:Do we know if this will delay the order generation and shipping for subscribers?I don't know but don't be surprised if it does everyone should start expecting every paizo product to be delayed
I'm not blaming paizo I'm just saying these delays will keep happening so everyone on the forums should start expecting all paizo products to be delayed & not be surprised am I upset yes do I blame paizo no because thier is nothing they can do about it
AnimatedPaper |
1 person marked this as a favorite. |
I concur with belgrath’s assessment.
Things have gotten a bit worse in the last couple of weeks and are about to get a LOT worse. Nothing to do with covid even, this always happens at this time of year. You normally don’t see it, but we are entering “peak season” for international shipping (not coincidentally, when most of us take our vacations).
Of course, covid can further complicate things.
Cori Marie |
Seems like everyone and everything should be considered September 1st as of now.
Pre-order, Sub, digital, doesn't matter.
Well, that super sucks. I have a 9 hour flight on the 26th, I was looking forward to spending a chunk of the flight pouring through SoM.
I mean, as a subscriber there's still a strong likelihood that you'll get your PDF before then.
CrimsonKnight |
international shipping should not mater just send the books out so we can get the pdfs. it just takes a little longer for it to arrive in the mail box. or is paizo waiting for it to arrive so they can send it out. a lot of things have a domestic release and an international release on different days due to shipping.
Aaron Shanks Marketing & Media Manager |
10 people marked this as a favorite. |
Due to international shipping delays Paizo's August product release date, originally planned for August 25, 2021, has been pushed back to 9/1/2021. This includes all editions of Pathfinder Secrets of Magic. (Additionally, the Starfinder Tech Revolution hardcover has been delayed and will be pushed to a September 22, 2021 release.) This will also delay the relevant PDF products for non-subscribers. Getting products to distributors and subscribers is proceeding apace. Thank you for your patience and patronage.
CrimsonKnight |
Due to international shipping delays Paizo's August product release date, originally planned for August 25, 2021, has been pushed back to 9/1/2021. This includes all editions of Pathfinder Secrets of Magic. (Additionally, the Starfinder Tech Revolution hardcover has been delayed and will be pushed to a September 22, 2021 release.) This will also delay the relevant PDF products for non-subscribers. Getting products to distributors and subscribers is proceeding apace. Thank you for your patience and patronage.
so domestic and international shipping are going out on the same day because we are already charged for it? and of course you would send the books to the honored subscribers the same day as you would send to retailers. Paizo would NEVER delay sending something out so long as it was physically posable. RIGHT?
AnimatedPaper |
9 people marked this as a favorite. |
Aaron Shanks wrote:Due to international shipping delays Paizo's August product release date, originally planned for August 25, 2021, has been pushed back to 9/1/2021. This includes all editions of Pathfinder Secrets of Magic. (Additionally, the Starfinder Tech Revolution hardcover has been delayed and will be pushed to a September 22, 2021 release.) This will also delay the relevant PDF products for non-subscribers. Getting products to distributors and subscribers is proceeding apace. Thank you for your patience and patronage.so domestic and international shipping are going out on the same day because we are already charged for it? and of course you would send the books to the honored subscribers the same day as you would send to retailers. Paizo would NEVER delay sending something out so long as it was physically posable. RIGHT?
The books are printed in China, and all products moving from Asia to the Western US are massively delayed.
The delay is for the books moving from the printer to Paizo’s warehouse, not from their warehouse to their customers.
There’s no need to assume bad intent on Paizo’s part. I recommend you read the posts in the customer service forum. Sara Marie and her team have been very good about giving us updates about what is going on and when we can start to expect things moving.
Sedoriku |
3 people marked this as a favorite. |
international shipping should not mater just send the books out so we can get the pdfs. it just takes a little longer for it to arrive in the mail box. or is paizo waiting for it to arrive so they can send it out. a lot of things have a domestic release and an international release on different days due to shipping.
It does matter though. Paizo isn't publishing in house nor in country so the books need to arrive at their warehouse before they can ship. This time they delayed the delivery of products as they hadn't received the Starfinder release for this month and some people subscribe to both not to mention physical game stores that want copies to sell as well, and all of those people would loathe to pay more for a second shipment. I understand waiting is frustrating but it was the best course of action for everyone.
Old_Man_Robot |
6 people marked this as a favorite. |
Old_Man_Robot wrote:I have a 9 hour flight on the 26th, I was looking forward to spending a chunk of the flight pouring through SoM.Minor nerd note: you "pore" through a text, you "pour" a liquid.
I think you missed that it’s a 9 hour flight. Many many liquids will be poured to endure it!
CrimsonKnight |
1 person marked this as a favorite. |
CrimsonKnight wrote:international shipping should not mater just send the books out so we can get the pdfs. it just takes a little longer for it to arrive in the mail box. or is paizo waiting for it to arrive so they can send it out. a lot of things have a domestic release and an international release on different days due to shipping.It does matter though. Paizo isn't publishing in house nor in country so the books need to arrive at their warehouse before they can ship. This time they delayed the delivery of products as they hadn't received the Starfinder release for this month and some people subscribe to both not to mention physical game stores that want copies to sell as well, and all of those people would loathe to pay more for a second shipment. I understand waiting is frustrating but it was the best course of action for everyone.
First: Paizo is the publisher apparently not the printer as well. Second: Starfinder is a different product line.
Third SoM is what this discussion is about. SoM, based on what they posted is in the warehouse thus available for shipment. Sara Marie - "We are hoping to hear an update in the next hour or so on when the last item (tech revolution) will arrive."no one is saying retailers will not get shipped product.
I'm saying product is not being shipped when it could.
delaying the release on a printed, in hand book is not the best course of action for everyone.
you know what, to save shipping why don't they just delay the release to combine it with Guns and gear, or even better yet book of the dead.
I expect paizo to charge me shipping. I expected paizo to charge shipping and for products this month I will gladly pay it. Next month they will charge me shipping and products (way to go on getting G&G out so quickly) and I will gladly pay it.
Time is important, you can't get it back.
•Authorization (Order Spawning) Date: Thursday, August 12th Friday, August 13th
•Begin Shipping Estimate: Monday, August 16th
•End Shipping Estimate: Wednesday, August 25th
•Street Date for Paizo Products: Wednesday, August 25th
obviously the dates are off.
Shipments to end users are on street date. (even though we provide greater margins). There is no physical reason why they have to delay shipments D2C to the street date or is it just bad luck that it is always the last possible day.The products in my order are in the warehouse ready to be packed and shipped. They just want to delay it not because it can't be shipped or that they will make the product better. If the delay was because SoM was in transit to the warehouse it would be understandable especially if paizo would send the books out as soon as possible.
Of course it is frustrating especially because the excuse you provide isn't even a good reason considering Starfinder Tech Revolution hardcover has been delayed and will be pushed to a September 22, 2021 release. the only thing Paizo doesn't have thus unable to ship in august has been moved to the September shipments anyway which hopefully have G&G.
Svyatoslov |
The delay is probably because either through policy reasons, technological reasons(bad/inflexible software), or other business decisions they ship all their product lines' subscriptions in a batch. There's some limitation that stops them from having more than one set of subscription orders happening at the same time.
Cori Marie |
5 people marked this as a favorite. |
Sedoriku wrote:CrimsonKnight wrote:international shipping should not mater just send the books out so we can get the pdfs. it just takes a little longer for it to arrive in the mail box. or is paizo waiting for it to arrive so they can send it out. a lot of things have a domestic release and an international release on different days due to shipping.It does matter though. Paizo isn't publishing in house nor in country so the books need to arrive at their warehouse before they can ship. This time they delayed the delivery of products as they hadn't received the Starfinder release for this month and some people subscribe to both not to mention physical game stores that want copies to sell as well, and all of those people would loathe to pay more for a second shipment. I understand waiting is frustrating but it was the best course of action for everyone.First: Paizo is the publisher apparently not the printer as well. Second: Starfinder is a different product line.
Third SoM is what this discussion is about. SoM, based on what they posted is in the warehouse thus available for shipment. Sara Marie - "We are hoping to hear an update in the next hour or so on when the last item (tech revolution) will arrive."
no one is saying retailers will not get shipped product.
I'm saying product is not being shipped when it could.
delaying the release on a printed, in hand book is not the best course of action for everyone.
you know what, to save shipping why don't they just delay the release to combine it with Guns and gear, or even better yet book of the dead.
I expect paizo to charge me shipping. I expected paizo to charge shipping and for products this month I will gladly pay it. Next month they will charge me shipping and products (way to go on getting G&G out so quickly) and I will gladly pay it.
Time is important, you can't get it back.
Raychael wrote:...
•Authorization (Order Spawning) Date: Thursday, August 12th Friday, August 13th
•Begin Shipping Estimate:
They are shipping in August though bud. They'll start shipping either today or tomorrow. But they ship orders for both subscribers and retailers at the same time. They do not prioritize one over the other. They never have and never will. The only thing that changed is that they moved back the street date because the delay in processing the orders is making them err on the side of caution to ensure that retailers will have the book by the street date. This makes it much more likely that you will in fact have your book before the street date.
Kelseus |
6 people marked this as a favorite. |
A lot of stuff
Paizo made the decision to wait an extra few days to see if they could ship two products as once. When the second product did not appear, they decided to move forward with what they had. You are not entitled to the book. Period. There is no legally binding agreement that says that you must have the physical book in your hand by X date or the world will explode.
Also a week will not change the value of the book. You are not hurt in any way. Oh no, you will only be able to use this product for the next 520 weeks, instead of 521!
Chill out. It will come when it does.