April 2020 New Releases and Subscription Shipping


Customer Service

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in April
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: #154: Siege of the Dinosaurs (Extinction Curse 4 of 6)
•Pathfinder Maps: Flip-Mat: Bigger Ancient Dungeon
•Pathfinder Lost Omens: —
•Pathfinder Rulebooks: —
•Pathfinder Adventures: —
•Pathfinder Accessories: Chase Cards Deck
•Pathfinder Pawns: —
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: #27: Deceivers’ Moon (The Threefold Conspiracy 3 of 6)
•Starfinder Roleplaying Game: —
•Starfinder Accessories: Starfinder Pawns: Attack of the Swarm! Pawn Collection
•Starfinder Maps: —

•Non-subscription Paizo Products•
• —

•Subscription Product by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Product by other Publishers•
•Miniatures: —

•Authorization (Order Spawning) Date: Thursday, April 9th Monday, April 13th Tuesday, April 14
•Begin Shipping Estimate: Monday, April 13th Wednesday, April 15th
•End Shipping Estimate: Friday, April 24th
•Street Date for Paizo Products: Wednesday, April 29th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please start a new thread.

Paizo Employee Customer Service Representative

4 people marked this as a favorite.

Update! The Authorization (aka order spawning) date for April has been delayed until Monday, April 13th. Thank you for your patience while we make adjustments for this very unique month!


Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition Subscriber

So the AP volumes are still expected to ship this month? That's excellent! For you and for us. :)

Paizo Employee Customer Service Representative

So far, yes. We will update you all on additional changes to the situation. The begin shipping day has also been pushed back two days as well to allow the usual room between spawning and shipping.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, PF Special Edition, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I've been waiting for this update, especially after I saw the "closed until 4/13" change up top this morning (or was it yesterday?) Thanks for keeping us informed! :-)

Paizo Employee Customer Service Representative

6 people marked this as a favorite.

Update Monday, April 14: The Authorization has been delayed until Tuesday, April 14 as our incredible warehouse team rolls into subscription mode. At this time we still plan to begin shipping on Wednesday, April 15. Thanks as always for your patience!


2 people marked this as a favorite.
Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Joan you all take your time and be safe.


Pathfinder Adventure, Adventure Path, Lost Omens, Rulebook Subscriber

Yes, by all means, be safe! No one wants you guys to be made sick over our orders. I mean well err, its very close, we do love your stuff... But nah, I think we like having you guys around a little bit more!

May Abadar bless your fortunes

Paizo Employee Customer Service Representative

4 people marked this as a favorite.

Hi folks!

We have begun generating April subscription orders. You should see a confirmation email and your order history update soon. During this time, if you see your April subscription products "disappear" from your expected shipments, don't worry! This is just our system's way of telling you that your April subscription items are currently being processed in order creation. As a reminder, the time that your order generates does not affect your place in the shipping queue.

Thank you all so, so much for the abundance of kindness you have shown us throughout this very unique time!


1 person marked this as a favorite.
Pathfinder Adventure Path, Companion, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Is there a reason why the two Adventure Paths (PF & SF) are being shipped separately? It's unusual and looks to be doubling my shipping cost.

Grand Lodge

Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber
John Mangrum wrote:
Is there a reason why the two Adventure Paths (PF & SF) are being shipped separately? It's unusual and looks to be doubling my shipping cost.

It makes you safer and stuff.

-Skeld

Paizo Employee Customer Service Representative

2 people marked this as a favorite.

Order creation has finished! If you do not see a pending order for your April subscriptions, please let us know.


1 person marked this as a favorite.
Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Joan H. wrote:
Order creation has finished! If you do not see a pending order for your April subscriptions, please let us know.

That was really fast this time!


1 person marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Confirming that I see the order in my order history :D


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Zaister wrote:
Joan H. wrote:
Order creation has finished! If you do not see a pending order for your April subscriptions, please let us know.
That was really fast this time!

I hope that isn’t a bad sign of fewer orders and smaller sidecarts. :o

Silver Crusade

3 people marked this as a favorite.
Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I actually got my email as well this time :3


Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

I unfortunately do not see a pending April order in my order history.


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber
Steve Geddes wrote:
Zaister wrote:
Joan H. wrote:
Order creation has finished! If you do not see a pending order for your April subscriptions, please let us know.
That was really fast this time!
I hope that isn’t a bad sign of fewer orders and smaller sidecarts. :o

It is also a pretty small month 5 products 2 AP volumes, a map, cards, and a pawn set. So that might be part of the reason too.


Pathfinder Adventure Path, Companion, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Skeld wrote:
It makes you safer and stuff.

*nod*

Fair 'nuff!


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I think the process was faster because no non-April sidecart items got into the orders. At least, that is what happened for me. I usually have an assortment of backordered items that they finally got into the warehouse to complicate my order.


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber

Same old story: I have a pending order but never got an email. Reporting it just in case it's useful when the tech team has time to track the issue down. I'm not worried.


1 person marked this as a favorite.
Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I got the email this time, thanks to the web team!

Grand Lodge

3 people marked this as a favorite.
Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber
captain yesterday wrote:
I got the email this time, thanks to the web team!

I also got Captain Yesterday's email. Thanks web team!

-Skeld


5 people marked this as a favorite.
Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
Skeld wrote:
captain yesterday wrote:
I got the email this time, thanks to the web team!

I also got Captain Yesterday's email. Thanks web team!

-Skeld

Awesome! They can bill you then!

Looks like we get to use that money to go to Disneyla- Oh!... Hello darkness, my old friend..


1 person marked this as a favorite.
Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
captain yesterday wrote:
I got the email this time, thanks to the web team!

I realize if this is read wrong it sounds sarcastic, that was not my intent. In the future I'll say kudos, or zippity-doo-da instead.

Stay safe everyone!


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, PF Special Edition, Starfinder Maps, Starfinder Society Subscriber
Joan H. wrote:
Order creation has finished! If you do not see a pending order for your April subscriptions, please let us know.

My sub order and side cart is not in a pending status, I haven't received an email confirmation, I haven't received UPS confirmation and tracking, I don't have the PDFs from my order.

I guess that means that my order has not been processed.


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber

CryAxe, you don't appear to have a subscription. (There are no subscriber tags on your post, like those up there on mine ^.) If you let Customer Service know what you're expecting to see, it might help them figure out what's going on with your account.

(Fwiw, authorizing your order -- what's going on now -- isn't finalizing it. No one gets tracking numbers or PDFs until the order actually ships, which, for this month, is expected to happen sometime between the 24th and the 29th. Authorizing just lets you check your order to make sure everything you're expecting to be there is there before it's shipped.)


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, PF Special Edition, Starfinder Maps, Starfinder Society Subscriber

I have
Pathfinder Adventure Path Subscription
Pathfinder Adventure Subscription
Pathfinder Lost Omens Subscription
Pathfinder Accessories Subscription
Pathfinder Special Edition Rulebook Subscription

but they should be able to see that by viewing my account when they look into the issue. The forum account and the store account is the same account.

There are no pending orders like there is supposed to be.

However, thanks for the assistance and information, @Joana.


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, PF Special Edition, Starfinder Maps, Starfinder Society Subscriber

The Order number is - Order 19929624

Thanks for any assistance of response, @Paizo.

Dark Archive

Is it just me or did some book releases get delayed because of covid?

Makes me sad since I was really looking forward to the pdfs(unless my memory is just that bad and april was empty month) but at least I save more money in this month I guess and can buy older books

Silver Crusade

Pathfinder Companion Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Well, shipping seems to have started. My order is complete and Siege of the Dinosaurs is in my downloads.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
CorvusMask wrote:

Is it just me or did some book releases get delayed because of covid?

Makes me sad since I was really looking forward to the pdfs(unless my memory is just that bad and april was empty month) but at least I save more money in this month I guess and can buy older books

Sorry, but it's just your memory going (unless, of course, I'M misremembering and MY memory is going..).


Pathfinder Adventure, Adventure Path, Lost Omens, PF Special Edition Subscriber
CorvusMask wrote:

Is it just me or did some book releases get delayed because of covid?

Makes me sad since I was really looking forward to the pdfs(unless my memory is just that bad and april was empty month) but at least I save more money in this month I guess and can buy older books

I think the Lost Omens offering was originally scheduled for April, but it's been a while since they moved it. It might have been related to delays in China before this thing went global, but I can't remember.


Pathfinder Adventure Path, Pawns, Starfinder Adventure Path Subscriber

My April subscription is still not in the pending stage and is not visible on my subscription page. Also, I posted on the March forum that my March subscriptions are also not pending or visible.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Xarik wrote:
My April subscription is still not in the pending stage and is not visible on my subscription page. Also, I posted on the March forum that my March subscriptions are also not pending or visible.

Definitely worth an email to customer.service@paizo.com as your situation is unusual:

Subscriptions are public information (you can see mine listed at the top of my posts). Your posts are not showing any, so it looks to me that your order for the subscription didn’t “stick”. CS will be able to sort it out, but it’s not the usual glitch - I think an email would be worth it as well as posting here.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, PF Special Edition, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

What Steve said.


Pathfinder Adventure Path, Pawns, Starfinder Adventure Path Subscriber
Steve Geddes wrote:
Xarik wrote:
My April subscription is still not in the pending stage and is not visible on my subscription page. Also, I posted on the March forum that my March subscriptions are also not pending or visible.

Definitely worth an email to customer.service@paizo.com as your situation is unusual:

Subscriptions are public information (you can see mine listed at the top of my posts). Your posts are not showing any, so it looks to me that your order for the subscription didn’t “stick”. CS will be able to sort it out, but it’s not the usual glitch - I think an email would be worth it as well as posting here.

I did send an email before I posted here. As far as the subscriptions are concerned, all I know is they show up on my subscription page as active. I did receive the initial subscription just nothing since.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Yeah, you're not the only one I've seen this happen to.

I didn't mean to imply you were wrong. Merely that its an unusual glitch and in my experience they're better sorted via email rather than the generic monthly thread. :)

Looks like they're answering emails from a week or two ago but I'm sure they'll sort it. You'll end up with a bumper April shipment!

Scarab Sages

Adventure Path Charter Subscriber; Pathfinder Adventure, Lost Omens, Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Society Subscriber; Pathfinder Battles Case Subscriber

Hi there,

Usually by now we know what is coming out in the next month or two, but there is not a May 2020 thread yet. Just curious about it.


In case it's relevant to the web team, I did not receive an authorization mail this time round.

The order is pending, so this is just an FYI if at all relevant.


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

My physical copy of Siege of Dinosausrs is mis-assembled (one set of doubled 16 pages, one set of missing 16 pages). Do we know if this is a widespread problem and I should wait to contact customer support? or a one-off and I should start a thread? (Digital copy is correct)


1 person marked this as a favorite.
Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I don’t know, but it’s a reasonably well known glitch to sew in an incorrect packet of pages and double up like this. You should start a separate thread irrespective of whether it’s universal or just a few of you, in my view.

It’s likely that will be the remedy regardless of how widespread the problem is. May as well get the ball rolling.

Sovereign Court

Pathfinder Pathfinder Accessories, Pawns, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Shem wrote:

Hi there,

Usually by now we know what is coming out in the next month or two, but there is not a May 2020 thread yet. Just curious about it.

Also came snooping for the May thread. I think mine should be kind of hefty and if it’s close to $100 I usually throw on a little something extra to get rid of the shipping charge.


Pathfinder Adventure Path, Lost Omens, PF Special Edition Subscriber

Though #154: Siege of the Dinosaurs (Extinction Curse 4 of 6) did ship I have still not received my physical copy. I see from the tracking that it hit Detroit distribution center on or about 04/26 and has not moved. Any assistance you can give would be appreciated.


Pathfinder Adventure Path, Lost Omens, PF Special Edition Subscriber

Please ignore the above though it took almost a month to get to me it did finally arrive. Hope things get easier for everyone.

Liberty's Edge

Starfinder Superscriber

Reminds me of living in a small town about an hour north of Vancouver BC. I eventually stopped asking Customer Service if my shipment was OK, as I realized that there was a built-in two-week or so delay getting mail from Vancouver up to where I was.


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Steve Geddes wrote:

I don’t know, but it’s a reasonably well known glitch to sew in an incorrect packet of pages and double up like this. You should start a separate thread irrespective of whether it’s universal or just a few of you, in my view.

It’s likely that will be the remedy regardless of how widespread the problem is. May as well get the ball rolling.

Mine did, too. I emailed back on May 16, but they're still getting through April e-mails. Paizo usually gets it right once they get to the issue so I'm being patient.

Community / Forums / Paizo / Customer Service / April 2020 New Releases and Subscription Shipping All Messageboards

Want to post a reply? Sign in.