Pathfinder Player Companion: Dirty Tactics Toolbox (PFRPG)

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Customer Service Representative. Organized Play Member. 1,982 posts. No reviews. No lists. No wishlists.


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Paizo Employee Customer Service Representative

Hello Mogloth,

I'm sorry about that! Essentially I just forgot to move the AP 148 to link it to the subscription that's keeping Legacy Paizo Advantage. This is a pretty easy fix, and I've ensured you got the Legacy discount on this order (and is still active for future orders) and I've waived the shipping on the AP. We'll get this out to you promptly. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Fran,

We weren't able to cancel this order before it shipped. Please just let us know if you decided to refuse the packages and they are on their way back to us, and I will keep an eye out to process the return, or if there's a chance that you decided to keep the order. Of course we will process a complete return for the products if you decided to send them back our way. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Philip,

I believe I have resolved the issue. While this is a silly thing, the system cares about the shipping address even on digital orders. You had an address which only had your name filled in. This caused the system to think that it was missing required field and would not submit. I have attached a complete address as the shipping address and deleted the address that just contains your name to avoid this from happening again in the future.

The order is still in your cart, and should submit successfully whenever you are ready. If you have any further questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Ravingdork,

Thank you for letting us know these scenarios didn't make it onto your account. I have resolved the issue and you should now have access to these assets. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Sc8rpi8n_mjd,

It looks like Virginia was able to help you out with this earlier in the month, as I see the correct discount displayed now and the overcharge refunded. I'm sorry this is an issue for you. Our tech team is aware of the error that causes this issue with some legacy subscribers and I believe they have applied a fix. If you have any further difficulties, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Cat-thulhu,

I got your order all situated and it'll be shipped out and on its way to you shortly. You should soon receive an updated confirmation email for this order. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Ashcroffte,

You can cancel a subscription through any of our contact methods. We are still experiencing a backlog and are going to be with all requests as soon as we can. It looks like Virginia reached your email earlier in the month. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Faustus MD,

It looks like you may have experienced some confusion based on the information the site gives you, which is entirely understandable. At the time that you started your subscription and made this post, the Lost Omens Character Guide was the new release that was just beginning to ship out on October 3rd, and was expected to finish shipping on October 11th. It didn't matter whether you had it as part of a subscription or ordered it separately, as new releases all ship in that same release window. The site does not list this well, as it begins to say 1-5 days for the product as soon as we begin shipping them out, which is not necessarily true. It means that we are currently shipping them, but because it's a new release and we are shipping so many, yours will join the queue right away and will be shipped out prior to the final day of new release shipping which was reflected in the 1-12 day processing time the site quoted you. So just for future reference, for new releases, it's just going to ship along with all the other copies going out regardless of ordering method.

We didn't catch the duplicate copy before it shipped. For that I'm sorry! I have refunded the second book to your store credit. Please use this credit on any other purchase, or on future subscription items coming up. Don't worry about sending the duplicate copy back either. We didn't catch it, and it was a confusing situation that caused the mistake to happen! This time, I hope you have someone in your life who can also use a copy!

If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Zioalca,

It's entirely normal that after your first item in a subscription, new subscription items do not appear in the sidecart before they are generated into active orders. Any other items you place in the sidecart will still ship with them, but our subscription generation process just pops them into existence in active orders at the time of generation rather than displaying it in the sidecart for any items after your first one in that subscription.

It looks like it generated and shipped out successfully for you. If you have any further questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Ravingdork,

I have updated the posts you requested with this text and left a moderation post so we know this was assisted by me and when it was done.

Paizo Employee Customer Service Representative

Added requested legalese text to the first post

Paizo Employee Customer Service Representative

Added requested legalese text to first post.

Paizo Employee Customer Service Representative

Added requested legalese text to first post.

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

Hello Steve,

Pigraven gave really thorough and entirely correct information about Legacy Paizo Advantage and the other subscription discounts.

You do also get the 30% discount off other qualifying Pathfinder Battles items purchased outside the subscriptions, so long as your subscription is active and has already sent you a case to make this discount active.

If you have any further questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello shoplifter,

It looks like your order was ultimately shipped in two packages, which you're right, it didn't need to do that. This increased the shipping price from the actual cheapest option by just over $6, so I refunded this amount to your store credit. Please feel free to use it on future subscription orders to equal out your cost. If you have any further questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello JohnF,

I think the Adventure Card Game discount not applying to some of those items is an error. I'm checking with our store person to see if they can fix to get those items to recongize the discount. Once we have it straightened out, I can refund the overcharge to your store credit, which you can use for any future subscription items to balance out your costs.

The Maps that didn't get the discount tell me they are not because the 20% does not apply to subscription generated items. Essentially, you don't receive that 20% on the new releases for each month, but do receive 20% off of previously released maps. This 15% instead of 20% appears intentional due to this.

The Pathfinder Battles Iconic Heroes does apparently fall under the selection of products to receive a 20% discount from the card game subscriber discount. Which seems odd, but all the Iconic Heroes sets are listed as products to receive that discount so I doubt that's a mistake and I'm certainly not going to take that discount away from you.

I'll follow up once I've got the Card Game decks discounted and any overcharge refunded.

Paizo Employee Customer Service Representative

Hello Saleem,

you have been overcharged a few times due to your Legacy Paizo Advantage not applying correctly. I believe this is a known tech issue they are working on fixing. I have refunded to store credit anything you have been overcharged for since August. I see that the discount applied correctly in your current cart and your account is set up for the Legacy Paizo Advantage, which is promising. Please let us know if you notice this discount not applying to orders going forward. Thank you!

(Also, if you want to use the store credit I granted to discount your next subscription orders, make sure the "use store credit for subscriptions" is activated on your "my subscriptions" page.)

Paizo Employee Customer Service Representative

Hello Brian,

We do not currently have a way to ask the site to filter for a specific edition. We have sections of the store which are geared toward products from each edition, but I agree a filter option to just see items for one edition or another would be useful! I have passed along this suggestion. If there's anything we can help you find, please let us know.

Paizo Employee Customer Service Representative

Hello davrion,

Thank you for letting us know. You are set up to remain a subscriber but skip the Legendary Adventures case. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello goonalan,

Your math is absolutely correct. Since you're okay with that, I'll go ahead and push it to ship. You should receive a shipping confirmation email soon. Thank you!

Paizo Employee Customer Service Representative

Hello Chumpstyle,

Totally understandable. I have canceled the subscription and any pending orders from it will be automatically canceled as well. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Salazar,

Thank you for letting us know. I have pushed your battles order down to the warehouse to ship,. If you have any questions or concerns, please let us know.

Paizo Employee Customer Service Representative

Hello Deathdwarf

That shipping cost is insane! I'm glad the system figured out that it wasn't true. If that ever happens when it moves into an active order, feel free to give us a frantic call and we'll collectively gasp and fix it right away!

Paizo Employee Customer Service Representative

Hello Mark,

I can see that the system automatically canceled that subscription for a reason that doesn't entirely make sense, so this looks like an error on our systems part. I have reinstated the subscription and generated the missing Adventure Path items. I have waived the shipping on this order as you should have received these items as a part of previous shipments.

This also caused your Starfinder volumes to lack the Paizo Advantage discount you should have retained. I have retroactively added this discount, and refunded the overcharge to your store credit. I then added the store credit to the Pathfinder Adventure Path volumes ot even out your costs.

Once these ship, you should also receive your 4th active subscription to receive free society scenarios. Please let us know when you have chosen which one you would like, as you have missed out on some while your subscription was impacted by this and we can fix that for you as well.

If you have any further questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Sc8rpi8n_mjd,

It looks like Virginia got this processed for you earlier today! You should now find those assets on your account. If you have any further questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello TheBlackDog14,

I am seeing some evidence that you may have more than one Paizo.com account, and there are Humble Bundle codes already redeemed on the other account. For security reasons, I can't provide the information to the other account, but if you can think of another email you may have signed up with, recover the password and log-in, you should have access to those assets again!

If there's anything we can do to further assist, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Andrew,

Thanks for letting us know. I have ensured we got an approved authorization on the card and sent it down ot the warehouse to ship out promptly. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Nate,

You should receive the bestiary though your subscription. I have set up and order and waived the shipping costs for the delay. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Gary,

I'm happy to hear that it arrived alright, and I'm sorry it took longer than expected to reach you. Thank you for the update!

Paizo Employee Customer Service Representative

Hello Marcus,

There shouldn't be any alternate covers for the Starfinder Core Rulebook, except the Special Edition cover, which is not what you are describing (it's a solid color faux leather cover). The cover should be the same as the one on our product page. There are several additional rulebooks apart from the core rulebook, so it's possible you may have seen one of those covers. Otherwise, I'd be really interested to see what that other cover looked like if its floating around out there!

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

Hello caps,

I'm sorry you received the wrong item. I have set up a replacement for the Rule Reference Cards. It appears this months shipment of yours has already left, so I've put the replacement in its own order so it can go out to you as soon as possible. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

I'm glad to hear it. Enjoy!

Paizo Employee Customer Service Representative

Hello G0del,

I'm sorry the technical issue with these complimentary subs has been affecting you so consistently. We know why it is happening, and it relates to the way that complimentary subscriptions start up. I have fixed the issue in the way I can, and it should allow your scenarios to generate automatically next time. Unfortunately, until we get a code fix from tech, there are a lot of ways this issue can crop back up. We should have the permanent fix on the way though, so it shouldn't bug you for too much longer!

In the meantime, I got those scenarios on your account. Thank you for yoru patience!

Paizo Employee Customer Service Representative

Hello cabuus,

I haven't encountered this issue before. I reset the cart and then was unable to recreate the problem on your account from my end. Is this problem still ongoing for you? If so, please let us know and I'll have our tech team take a look. Thank you!

Paizo Employee Customer Service Representative

Hello The Only Star,

It looks like David was able to give a thorough explanation. Your subscriptions are set up right and it looks like your Lost Omens Character Guide shipped out! That subscriptions page can look odd during the release time of those products are being generated. If you have any further questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello reMami,

You can now find those scenarios on your account. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Vexies,

It appears that these scenarios were not granted because the Lost Omens World Guide was not released at the time those scenarios were granted. I have followed up with you via the email address on your account with additional information. Thank you!

Paizo Employee Customer Service Representative

Hello Charles,

It looks like the Critical Hit Deck already shipped out. If you refuse the package that it is coming in alone by writing "Return to sender" and putting it back into the postal service, it will come back to us and we can return that item. I'm sorry for the inconvenience!

Paizo Employee Customer Service Representative

Hello Medriev,

Thank you for letting us know. It looks like getting your newest complimentary subscription put your account back in the state that was causing it to skip you. Arg! I have fixed this for the time being and hopefully our tech team will have a more permanent fix for this issue. In the meantime you should have the scenarios you missed and I have your account currently set up to generate the next ones automatically. If it does give you any difficulties, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello John,

I believe I figured out what was holding up yoru scenarios and this issue should be resolved for you going forward. You should also have the scenarios you were missing on your account now! If you have any further difficulties going forward, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello reMamai,

I have generated all the scenarios you are currently missing. This order's total is $35.91. I wanted to ensure you were okay with me processing all of these 9 scenarios, and I can get them on your account. Your account now appears set up for these to happen automatically going forward, but please let us know if it continues to give you trouble at the end of October.

Paizo Employee Customer Service Representative

Hello Zo!Jr.

I have updated the title of the thread.

Paizo Employee Customer Service Representative

Hello Old Deadeye,

Thank you for letting us know these scenarios were stuck for you! I have fixed the issue and these digital assets should now be available on your account. If you have any further questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Dr. Tamatoa,

It looks like Virginia was able to get these APs out the door to you. I hope that they have arrived safely or will soon. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Todd_K,

I got to your email yesterday and your replacement should be going out soon! If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Transmission89,

I'm sorry I didn't get to actually combining those items. I have been out of the office pretty consistently since that day and didn't get a chance to combine them. I hope its alright that they are arriving separately, but you will still receive a discount on shipping for AP 147 to equal out costs.

If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Porridge,

It did appear you were missing a few of the scenarios you were supposed to have for your complimentary scenario subscription. I have generated all of these missing scenarios. You should now be up to date. The complimentary scenarios are generated into orders and granted near the end of each month.

If you are still having trouble seeing any of the scenarios, please let us know, but I see all the complimentary ones granted to your account currently!

Paizo Employee Customer Service Representative

Hello Raisse,

It looks like a technical issue was preventing these from shipping. I have fixed the issue, combined the two items into one package, and waived the shipping costs for the delay. You should soon receive an updated confirmation email for the order and
this order should be leaving our warehouse shortly. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Adamsaidyum,

It appears that one of the pins in your order does not currently have the stock available to ship out. We expect that the stock for these will come back in, but I don't have an estimate at this time. I have waived the shipping for the pin we are still waiting on and have left it in its order, so it will ship with no additional charges when it goes out. I have moved the other pin to join the DoF pawns so that they can ship together as soon as the warehouse reaches them in their shipping queue.

You should receive new confirmation emails for both orders. If you have any questions or concerns, please let us know. Thank you!

Paizo Employee Customer Service Representative

Hello Teresake,

I have fixed the discount issue for this order and fiddled with the subscription a bit in hopes of getting it to account for that discount going forward. I'm going to keep an eye out to see if others are having this issue and if its a problem with the Legacy setup, or something I can have the tech team look into for your sub specifically.

Thank you for your patience and if you have any further questions or concerns, please let us know.

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