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I received the replacement copy of Pathfinder Adventure Path #163: Ruins of Gauntlight (Abomination Vaults 1 of 3 on Friday the 12th. Thank you for the quick response.


Raychael wrote:

Hi Xarik,

It shipped out from our warehouse on 1/19, so it definitely has had plenty of time to get there! I've set up a replacement and you should receive an email confirmation with the details shortly.

Just to double-check, did you receive the Starfinder Adventure Path that was part of the same order (#36)? They were shipped separately, so I'm hoping that one got to you without any problems, but let me know if not!

Yes, I did receive the Starfinder Adventure Path, thanks for checking. I will post a reply when the replacement arrives.


I received an email on January 19th saying that Pathfinder Adventure Path #163: Ruins of Gauntlight (Abomination Vaults 1 of 3)was shipping by January 27th, but I still have not received it. I understand there were delays because of the weather, but it should have arrived by now. Is there any way to find out where it is? If not can a replacement be shipped?


Virginia J. wrote:

Hi Xarik!

The order for #153 and #154 has been generated, and I have let our warehouse know to get that out the door today.

Thank you, I appreciate all of your help. You are a rock star.


It looks like my missing Pathfinder Adventure Path subscriptions have been fixed. They are now in the pending status. Thank you to everyone who helped with this issue.


Hello Virginia J.

Thank you for your fixing these orders. I also have a subscription for the Pathfinder Adventure Path that I started with #152: Legacy of the Lost God (Extinction Curse 2 of 6) which I received. I have not received #153: Life’s Long Shadows (Extinction Curse 3 of 6) or #154: Siege of the Dinosaurs (Extinction Curse 4 of 6) as of yet. These do not show in my order history or on my subscription page. can you take a look at them as well to see if you can fix them?


Hello,

On March 18th I ordered several physical books as well as a couple of digital ones. I have received the digital books but as of yet I have heard nothing on the physical ones. I understand there are delays because of the shut down so I am just looking for an update on the status of this and other orders. In my order history this order shows as complete and does not show what I ordered. This has happened on other orders as well, Order 19623796 placed on March 25th, and Order 20887330 placed on April 7th.


Steve Geddes wrote:
Xarik wrote:
My April subscription is still not in the pending stage and is not visible on my subscription page. Also, I posted on the March forum that my March subscriptions are also not pending or visible.

Definitely worth an email to customer.service@paizo.com as your situation is unusual:

Subscriptions are public information (you can see mine listed at the top of my posts). Your posts are not showing any, so it looks to me that your order for the subscription didn’t “stick”. CS will be able to sort it out, but it’s not the usual glitch - I think an email would be worth it as well as posting here.

I did send an email before I posted here. As far as the subscriptions are concerned, all I know is they show up on my subscription page as active. I did receive the initial subscription just nothing since.


Ed Reppert wrote:
Xarik, I would send an email to customer service directly.

I did send an email already. I wanted to post here as well because it looks like they are backed up on emails also. Just trying to cover all the options


My April subscription is still not in the pending stage and is not visible on my subscription page. Also, I posted on the March forum that my March subscriptions are also not pending or visible.


Not only has my March shipment not arrived, but I have not even received an email that it has shipped.It is not even in the pending stage yet,nor is it visible on my subscription page. This goes for both my adventure path and pathfinder pawns subscriptions. While I am not in any hurry to get these it would be nice to hear some sort of update on them.