Cosmo's page

Does Paizo offer this kind of service? I have some friends that I would like to get certificates for them to use on the site to get some Pathfinder stuff.
If you offer this, how do I order them?

Thanks.

We are working on implementing gift certificates soon, but they are not yet available. We do not yet have an estimate for when they will be available.

Thanks,
cos

Hello delightful customer service team,

Any chance that order #1302747 could go out with order #1269885?

cheers

Simon

Thanks,
cos

I still have a question on when (and with which issue) my Bestiary will ship, it currently shows it shipping with CoT 4 not 3.

thanks,
cos

Hi Paizo --

I ordered the Dragon: Monster Ecologies and it said it shipped November 9th -- it has not yet arrived. When is it considered missing?

Thanks!
p

Therefore, while it is definitely running late, it is not yet so late that we should give up on it. Please take a moment to review the order on your Order History page to ensure that the address is correct. If so, let me know if you still ahve not seen it by the end of next week, and we will take another took at it at that point.

thanks,
cos

Hi there, I work at a university and was thinking, if you wanted to throw an extra couple of Paizo catalogs in my next order, I would be happy to distribute them into some of our student lounge spaces.

Thanks,
cos

I know that Sara was going to reprocess my order after a payment error. but I have not recieved an email stating that my order having been shipped, nor have I gotten access to my PDFs. Plus when I go to my subscriptions, my November items are gone. Can someone let me know what is going on?

Much thanks,

Thanks,
cos

I myself would also like to inform as to the status of my order. As my companion book (Cheliax) has been put to go with #28. I also have not yet received the confirmation that my recent issue, together with the other items I have ordered and should be receiving with them, has not been shipped yet.

Concerning order: Paizo Order #1280195

If at all possible I would also like to have the companion be a part of that order. (If however this is too much of a hassle at this time please feel free to keep it to go with #28)

I have moved your Cheliax book onto this order, so it should go at the same time.

Thanks,
cos

I just checked the My Subscriptions page, it indicates that the last volume to ship was Pathfinder 26 and the next would be Pathfinder 28. Also, the preorder for no. 27 has not appeared, my bank account does not appear to have been charged anything and I haven't received any e-mail notice of the imminent shipping of no. 27. I am outside the US, but I assume you should at least have placed the preorder when others have had their orders shipped already. Something must have gone wrong, could you please fix this?

Please take a moment to update your address with your local telephone number. Once that has been done, let me know and I will get your subscriptions back on track.

thanks,
cos

Quick question. I moved and this order is still missing. Just checking to see if it's been returned (yet) or not.

Thanks,
cos

Hey Cosmo, any idea when 1289356 will ship?

Thanks man.

Thanks,
cos

I apologize for having missed your previous post! I will put a replacement copy in with your next subscription shipment. Unfortunately, your Pathfinder #27 has already shipped out, so it will go out with the next one.

Thanks,
cos

You'll need to start a new subscription through the website. Once that is done, let us know via email and we will set the start to the Book of the Damned.

Thanks,
cos

Hey guys I have been trying to post on gamer connection about the event I am doing on the sunshine coast but for some reason it just doesn't resolve do you think you would be able to help when you have a free minute?

Thanks.

Thanks,
cos

Hey I am trying to set up a consistant base for pathfinder society here on the sunshine caost.
I am currently running an event on the first saturday of decemember.
But putting the event in caused this post to crash so I will put it in a reply or an edit or something.

Anyway I would like to be a success ob. but more than it would be good to find some pathfinder players about and have just a place for them together once a month and have some interesting and varied characters to go about.

Alright well I am hoping to see some of you there.

Yeah, if you check the tiny print at the bottom of the page, you'll see that we are an "LLC".

Thanks,
cos

I haven't gotten mine yet. I am having withdrawls. Must read AP.
Hey why does it charge my credit card and just before it goes through it is canceled?
And, is every subscriber gong to be able download the PDF this week.

As for the credit card activity you are seeing, it is not a charge, it is an authorization. Follow that link to find out why it appears, then disappears, and reappears when your book is shipped out. :)

Thanks,
cos

I haven't received the last several installments of the adventure path series that I've subscribed to.

Thanks,
cos

Hello Sara,

Please restart my Pathfinder Chronicles subscription with Book of the Damned.

My next subscription shipment (Paizo Order #1295020) is about to ship, can I please have Book of the Damned and Seekers of Secrets ship with that order ?

Alternatively, if I should be requesting that the items be mailed seperately with the next AP I would not mind waiting or if the order is split among two AP shipments.

Thanks for your continued help !

thanks,
cos

I'm probably overlooking it, but I see the options to change address and payment method, but not one to change shipping method.

I had previously set my shipping method to be UPS Ground for its tracking capabilities due to previous history with the local postal service simply not delivering packages period, necessitating reships and the like, but for some reason the shipping method for this order is listed as being via Postal Service.

(I'm guessing that the shipping method resets to USPS when a new subscription is added? I had the RPG, Chronicles, and Companion subscriptions coming in with UPS Ground, and later added the Adventure Path subscription. I just checked the "My Subscriptions" page and it had the future shipments listed as USPS instead of UPS Ground, and I was able to change those shipments back to UPS Ground, but am unable to do so for #1292716.)

Could you please change the shipment method for #1292716 to be UPS Ground? Thank you.

The option to change your preferred shipping method for your subscription shipments appears on your My Subscriptions page. It's beneath the Combined Shipping Options.

Thanks,
cos

Snoring Rock wrote:

I have gone to My Downloads and the site will not allow me to download any of my PDFs. Whats up with that? When do you expect to have that fixed?

Can you be more specific about what you're seeing?

Sniped by Vic!

I have gone to My Downloads and the site will not allow me to download any of my PDFs. Whats up with that? When do you expect to have that fixed?

Thanks,
cos

Got my confirmation email for November. Flip-mat isn't listed. Please add!

...and I've sent you a new confirmation email.

thanks,
cos

I haven't been getting any email regarding PF#27! :(

Thanks,
cos

Your order is all in and ready to go! It looks like the order had a small problem with one the items, but this has been attended to, and we will be getting it shipped out any time now.

Thanks,
cos

Your order has been reprocessed successfully, and your order will be shipping out this week.

Thanks,
cos

Hi Sara Marie, Cosmo,
Could you please cancel my pathfinder roleplaying game and pathfinder companion subscription? I find the list of subscriptions before my avatar name too long.

** spoiler omitted **

Thanks
** spoiler omitted **

: )

Thanks,
cos

Looks like Sara Marie has already taken care of you via email.

Thanks,
cos

PS- Unfortunately, I'm not actually in Josh's campaign. : /

Dear Paizo,

I was wondering if it was too late to apply my in-store credit to the balance on this order.

Any and all help is appreciated.

Thanks!

Ryn, who could really use that extra cash

Thanks,
cos

Please cancel both of the subscriptions attached to this account. Thank you in advance.

Bryan Hunt

thanks,
cos

Due to my PCS move I need to change my address to my mother's house, Old address is zip code 09267
New Address is zip code 42634, based in KY, at 150 Benny Taylor Rd. (scrambled to befuddel search engines) both are currently loaded into my account information. Also my "Active Address" is now defunct, it is my address from my days at AIT in Georgia, and is now more then 3 years old! Please remove that address.
Thanks
Mark

(There was actually a very old order that was bugged and left open from back in 2006, and that is why that address was still listed as "Active". I fixed the little bug and closed the order.)

Thanks,
cos

Dear magnificent Customer Service team:

I recently suspended most of my subscriptions, but I have felt massive remorse about not getting one of them. Could you please reinstate my Pathfinder Chronicles subscription? I already received Seekers of Secrets so if you could just restart it from that point I would be most appreciative. Thanks!

Patrick

Thanks,
cos

Would it be possible to cancel my order, #1294896 Carrion Hill PFRPG? It's currently awaiting payment since it tried to charge my expired card number.

I'd like to cancel/suspend my subscription as well. I haven't had the chance to run these modules lately, and while ordinarily I'd stock up and use them at a later date, I'm going to be laid off in the next few weeks.

If its not possible to cancel the order, I'll arrange for a different payment method, but I'd still like to drop the subscription.

Thank you very much for your assistance, and for providing quality products (which I unfortunately can no longer afford).

thanks,
cos

This order is not showing the correct discount for the DragonLance sale products I selected. The seem to be only showing a 50% discount not 75%.

Thanks

thanks,
cos

Hi guys.

The two boxes arrive with no damage. The Bestiary and the Pathfinder book awesome. I got to the Pathfinder Chronicles: Book of the Damned—Volume 1: Princes of Darkness (PFRPG) Print Edition and was surprised. Every 2nd page was stuck together in the top right corner.

It appears to be a manufacturing fault, as if the ink on the page was not dried properly. That is to say as you open the pages you get some tearing off and speckles of book.

I am hoping that it can be replaced.

thanks,
cos

You can go ahead and rerun the charge on this order, it will go through now. Sorry about that.

Thansk,
cos

I emailed Customer Service about this last week but never got a response so I thought I'd try posting here. Everything in the order was correct, except that instead of receiving the translucent moonstone (indigo) dice block (CYC06514), I received some opaque "toxic" dice. I was just wondering how I can go about returning this item and receiving the proper one.

Thanks!

Thanks,
cos

I will put replacements in with your current subscription shipment.

thanks,
cos

Hi. I've now receieved both parts of this shipment - and the books are all great.

Unfortunately however the Bestiary has taken a right battering at the hands of the various postal services involved in getting it to me. Once corner of the spine is badly crushed where the packing materials don't seem to have protected it when dropped or mishandled, and about an inch of teh spine is actually torn.

Thanks,
cos

Andrew Phillips wrote:

bump

As a side note, in agreement with Chef's comment upthread, might I recommend that when posting to the boards that you also email customer.service@paizo.com as CS checks both at a seemingly regular interval.

There are two of us, and if Sara happens to check the email at the same time I get to the messageboard post, we can end up both mucking about in your order/subscription/whatever at the same time and causing some very strange things to happen. This is a BIG inroad for bugs to get into your shipments and cause problems.

We have safeguards and practices in place to avoid this as much as possible, but it would be nightmare if everyone did this every time. :)

Glad everything got squared away and you're a happy Paizo customer!

Thanks,
cos

asking questions with a very basic answer that has probably already been answered over and over again. But I can't find it.

So, with that said, I was just tapped for the charges of order #1264967 and the email notice for "This will ship soon.."

I am PRETTY sure that I get my AP PDF when it physically ships, not when I'm charged.

As always, I appreciate the wonderful service and I apologize for the repetition.

Thanks,
cos

I received Princes of Darkness over a week ago but the second parcel in this shipment has still not shown up. I am starting to think the second part is not going to show up. Is it usual for split shipments to end up with this big a gap between the parcels?

The second package has probably just been delayed in transit for some reason and should still be showing up at any time.

Thanks,
cos

Double somersault followup, this is also out in email as I'm not sure which way is best?

Just wanted to take a moment to further inquire. Given that I was billed for this order before sidecarting it, and then was charged for the total of order 1264967 (ie once for $52.81 and then once for $123.59) I just wanted to make sure that the first charge was going to be credited back so that I am not billed twice.

I know this can and will be resolved, and your response would go a long way to set my wife's mind at ease.

Cheers!
M

Thanks,
cos

Hi there,

I just need to cancel my subscription. Thank you.

thanks,
cos

"My Life: An Autobiography"
by Cosmo Eisele

I never learned to type very fas

Hey Cosmo....I'd like to remove the GM Screen from this order.
I'd actually like to end my "Pathfinder Roleplaying Game Subscription" AFTER I receive the Bestiary

Thanks!

Thanks,
cos

If you suspend subs until Dec 1st, that'd help greatly.

Thanks,
cos

Is there any way to remove a payment method from PF subscriptions and leaving them without a credit card entry for the time being? Right now, with the size of the backorder stacked up due the PF#27 delay, I am not comfortable with an automatic debit.

Thanks,
cos

Afternoon,

Any chance I could get order #1292614 shipped with my subscription for the AP this month? I didn't see such an option available during checkout.

Thanks in advance!
M

PS, sorry to hit here AND email simultaneously, but wanted to maximize my chances for getting this done before shipping!

thanks,
cos

Hi,

I picked up the above order from the mail depot today, and everything else is fine (Bestiary, Seekers of Secrets, and Book of the Damned), but no Map Pack: Extradimensional Spaces (PZO4022).

(I'm thinking my PCs might be needing their Rope Trick very soon!)

thanks,
cos

I got the first email for order #1270272 on Oct 23 and I was wondering why it has not shipped yet. As far as I can tell all three products are in and available.

Any help would be great. Thanks

We are most likely going to be processing the November monthly shipments either next week, or the week thereafter. The question, now, is whether you want me to ship your sidecart right now (and get two shipments), or wait until we process this month's monthly shipments (and get it all-in-one).

I apologize for the delay. Please let me know how you would like to proceed.

Thanks,
cos