Director of Sales. Organized Play Member. 9,089 posts (9,376 including aliases). No reviews. 1 list. 1 wishlist. 5 Organized Play characters. 6 aliases.
If your preference is for retailers to buy direct from yall, how should a store reach out to Paizo about placing an order as a retailer, rather than a consumer?
My FLGS is half-bookstore and half games, so they'd been getting their Pathfinder books from Diamond. We found the website link to register as a Paizo-friendly retailer, but not any details about how to buy direct as a retailer. If yall don't do wholesale to retailers, are there any other wholesalers who you'd recommend?
I'm so sorry you're goin through this, team. It sucks, and you deserve so much better.
We announced our upcoming Direct to Retail program earlier this year. While we are hard at work bringing this program to life, it won't be launching until later this year.
We will be contacting these retailers to let them know when the program launches. If your FLGS is interested in being one of my guinea pigs and wants to be a pilot store to test the program before it goes live for everyone, have them email their store info and interest to Paizo Retail at <directtoretail [at] paizo.com>.
I removed a post that was a little needlessly combative, to avoid sparking off a pointless argument going into the weekend.
Please remember the human on the other side and keep the discussion focused on the rules and the playtest, and not on the other posters or their preferred playstyle.
Hey folks, let's try and take the temperature back down in our replies and try to keep the discussion more on the rules, classes, and playtest, and less on others' styles of posting or play style.
Remember the human and that we're all here because we're fans and to make the best game possible.
Well... I suppose that that's what I get for believing them when those skittermanders insisted that they would help set up the sale.
Thankfully, these much-more-trustworthy goblins have assured me that they have straightened things out and the sale should be working as intended now. With very few spontaneous explosions.
If you do not see the sale showing up, try clearing your web browser cache and refreshing the page. You may also want to be ready to duck when doing so.
As with every year we hold our Fall & Winter holiday sales, please remember that the additional volume will result in increased response times for our CS department, as well as increased shipping times. While we are taking steps to mitigate this as much as we can, I also thank you in advance for your patience as we strive to make sure any effects of the increased volume affect as small a number of customers as possible.
If you are still waiting on an order from the beginning of November, please see this post.
We got rid of all but one payment method on your account. You should have jsut the one on there now, and shouldn't have any further issues. If you find that you are still having issues, please email customer.service@paizo.com and the CS team will get you sorted.
Hello! I know y'all are wanting to know what going on with your subscription shipment and I am here to give everyone an update.
We have gotten an immense amount of support for the release of the Pathfinder Player Core and Pathfinder GM Core, and we couldn’t be more humbled and grateful for this amazing outpouring from the Pathfinder Community. Seriously… you folx are the best!
Unfortunately, however, this added volume is coming in at the same time as a perfect storm of other issues (both foreseeable and unforeseen) and this has resulted in an overall delay in orders leaving the warehouse. Due to some internal shipping issues, a number of orders were erroneously marked as “shipped” but have not yet left the warehouse. Furthermore, a number of customers rightfully reached out to CS about the delay, and we set them up with replacement orders, not realizing that the order being replaced is still waiting to be picked up. The real catch here is that we are unable to determine which orders have left and which are still waiting to go out.
On behalf of the CS team, and all of Paizo, I sincerely apologize for these errors. Rest assured that we have taken steps to address the issue to ensure that it doesn’t happen again.
Now, for the plan forward, here is what we are going to do:
• As we cannot determine which “shipped” orders have arrived at their destination, which have left and are still on their way, and which are still awaiting pick up, we need to re-establish a baseline shipping estimate that will cover all existing shipped orders. We will now consider the shipping window for all orders that “shipped” since Nov 1 to have left the warehouse on Wednesday, November 22nd. Please note that we will be closed for the holiday on Thursday the 23rd and Friday the 24th. This should account for both orders that have yet to leave as well as the general holiday-related shipping slowdowns and give all orders, even ones that have yet to leave, all the necessary time to arrive before we give them up for lost.
• For people who have already contacted Paizo CS about an order that shipped since Nov 1, and were set up with a replacement shipment, please contact Paizo CS on the same ticket you used previously. We want to make 100% sure that you get your order.
• For subscribers who have not yet received a shipping notification for your November subscription shipment and still need your PDF, please contact Paizo CS at customer.service@paizo.com and we will get you taken care of.
• For everyone else who is waiting on any other type of order and has not yet received a shipping notification, I once again apologize for the delay, but we hope to be getting orders moving regularly again after November 27th.
I know this update will come as a disappointment for many, and I am deeply sorry. Getting into numerating the various issues that caused this, both foreseeable and not, smacks to me of making excuses for what happened, when I would much rather make solutions for the people that it is happening to. Thank you very much for your patience as we work to get things back on the proper track.
...logged in today to check on the status of my preorder (and long-awaited pre-order pawn discount) only to discover that it's been cancelled by paizo?..
...and since re-solicited for next year?..
...i can understand if the OGL shenanigans earlier this year forced paizo to re-shuffle their plans, but for them to quietly cancel my preorder without even an email notification is not cool at all...
...some authoritative clarification would be appreciated; at the moment i'm not even sure whether i can trust placing another pre-order...
Ahoy! I apologize for the order cancellation!
It appears that a number of the AV5E preorders got improperly caught up in a mass cancellation of dead/invalid orders and were quietly and completely wrongly canceled. This included your order.
I have uncanceled your order. Thank you very much for bringing this to our attention because finding your order also brought a bunch of others up. Now we can take care of those folks as well! :D
I ordered my first book from Paizo directly, which was Treasure Vault, It's not moved since the 19th, and I'm certain that it's lost in shipping. I'm super bummed because it was slated for arriving by the 22nd, and I've lost the hype of reading it now that it's on AoN.
I sent a few emails to support but haven't heard back yet.
I love this game so far as I'm brand new to this, and was really looking forward to this one. :(
Well, it's been almost 4 weeks now since it shipped and no book and no replies to any of my inquiries to customer.support@paizo.com. This is unacceptable, and I would like a refund or I'll issue a chargeback.
If you're reading this, I guess you could say I got the worst end of their customer service and I would NOT RECOMMEND buying from them. This is unfortunate because I love this game and want to support them but for weeks of not a single response? That's bad.
The CS team is on the case now! If you're not made whole and/or you need anything else, please let us know at customer.service@paizo.com.
Whenever I discuss my dog in workplace chats, coworkers frequently experience a split-second where they mentally apply whatever I said to our mutual coworker.
In truth, I relish these occurrences and do absolutely nothing to prevent them.
Oh hey! This is in my wheelhouse! I know this! Neat-o!
So Anguish has a decent overview (fake numbers notwithstanding), except for this part:
Anguish wrote:
As well, Amazon asks for a whole crate of books. Paizo might sell those to Amazon for $35 each because it takes almost zero effort for them to send out a crate, and because the order is so large. Amazon decides they are willing to sell the books to you for $45.
As Sara mentioned above, we do not sell directly to Amazon. We sell to a distributor who in turn sells to Amazon. Furthermore, it is worth noting that we also have no control over our distributor's relationship with Amazon. So whatever deal Amazon manages to get with their distributor is generally completely opaque to us. This leads us to the very relevant point that Steve makes:
Steve Geddes wrote:
Amazon is known to deliberately sell books at a loss.
This totally happens. It's generally referred to as a "loss leader" and is something that happens all the time. Businesses will choose to strategically sell product A at a loss because it generates much more activity and profits in area/product B.
However in the case of Amazon, specifically, it isn't quite that simple. You see a product listed on Amazon, it is not necessarily being sold by Amazon. This is the Third Party Platform that Steve refers to. The actual seller of any given product can be more or less obvious, so who is taking the loss, or if someone is taking a loss can be unclear. We also offer discounts to distribution from time to time (where we absorb the loss to increase sales), and distributors will offer discounts from time to time (and they absorb the loss to increase sales).
Added to all of this, Amazon sets their prices by an algorithm. When their bot sees a price for a product somewhere that is lower than the price Amazon has for the item, the algorithm drops the price on Amazon. The actual process for this is vastly more complex than that, and also an Amazon trade secret, but that's generally how it works.
Through this business model, Amazon utterly dominates the retail industry, and especially the book industry. You want some Pathfinder books, so you search the internet for them. You see the books you want for super cheap on Amazon and go there to get them. Since you're setting up a shopping cart anyway, you go ahead and get those headphones you've been wanting and a new charging stand for your phone. Maybe a new set of dice as well. Oh, and you should probably take this opportunity to pick something up for that person's birthday next month... and so on.
Chris 2: I have so many questions... 1) How do you kill a bear? 2) How do you prep a bear for cooking? 3) Why are you resorting to eating bears? 4) Do they come with honey?
I Blame Cosmo since I'm not allowed to say my favourite word on here anymore.
Point of order: The profanity filter is totally a thing and has always been. And causing it to trigger and/or bypassing it has never been allowed.
So that word (delightful as it may be to sprinkle into polite conversation like a surprise turd hidden in a field of flowers) needs to remain in use only elsewhere. Around here, you'll need to some word that is even more descriptive of that sort of crapulence to use instead.
Didn't these end yesterday and will only be printed for the amount of pre-orders? How is Amazon still taking pre-orders?
Amazon preordered a number Playtest titles from their distributor, and will be getting that many books to sell. Amazon will, therefore, continue taking preorders up to the number of books that they preordered. I just checked, and I have been assured that they are closely monitoring their inventory and will take the button down prior to overselling the number of books that they will be getting.
So if you are still able to preorder from Amazon, then they should still be available. That being said, we have no control over what Amazon does, so we cannot guarantee that preorders with them will be fulfilled like we can with preorders made here on Paizo.com.
If you cannot post an interesting fact without coloring it into an inflammatory political diatribe (which will then inevitably derail the thread into a pointless political slapfight), then you are welcome to not post on paizo.com at all.
If you are prepared to continue this thread in the spirit in which it is intended, then carry on.
I blame cosmo for my lack of earbuds which will cause me to go to bed before my three hours of zelda tonight.
Thus giving me extra sleep...
...
...
Ok, so it isn't awful, but... But...
It was breath of the wild, ok? So... Still evil!!
I know right?
Along this line, I have 4 shrines left to find, I "know" where one of them is, but I have been scouring the map for those other three, and I refuse to look them up online. I thought I had been EVERYWHERE, and I can't find them. I may have to work with a more fine toothed comb to find them all. Although there are those two stretches of beach I need a check. But they aren't big enough to hide 3 shrines...
I blame cosmo for my inability to find them so far. And because I have no idea how far the shrine detector actually reaches, so I don't know if I've been thorough enough, or just left a bunch of shrine-detection-radius-sized holes in my map.
Removed a couple of posts with admittedly good discussion but were both marred by unnecessary personal attacks at other posters. Please try to keep the vitriol out of your posts.
I've also removed an IP violation. Please do not do this.
Removed a needlessly antagonistic post and the replies to it. Please find a way to express your displeasure without name calling or calling for the termination of Paizo employees.
*Always consult with a qualified healthcare professional prior to beginning any diet or exercise program or taking any dietary supplement. The content on our website is for informational and educational purposes only and is not intended as medical advice or to replace a relationship with a qualified healthcare professional. Void where prohibited. Not intended to diagnose or treat any illness. These statements have not been reviewed by the Food and Drug Administration. You're not still reading, are you? If you are, then I guess I can tell you that this is just flavored sugar and sawdust. There may be some small amount of rat faeces. Side effects include nervousness, restlessness, excitability, irritability, agitation, dizziness, headache, fear, anxiety, agitation, tremor, weakness, perverse uncontrollable strength, blurred vision, blurred lines, sleep problems (insomnia), dry mouth or unpleasant taste in the mouth (Swedish Fish), diarrhea, constipation, ominous regularity, stomach pain, nausea, vomiting, fever, hair loss, limb loss, loss of appetite, loss of family members, weight loss, pica, increased blood pressure, increased heart rate, and heart palpitations. Ask your doctor if loading up on a bunch of empty calories right before you go work out is actually useful. If they say it's a good idea, then go nuts, I guess. Whatever. It's your life: live it however you want so long as you don't hurt anybody.
What is your age? e) 25+ years
- There is a very significant + to those 25 years.
How many hours of TV on average do you watch in a week? c) 11-20
- I'm including video streaming services such as YouTube/Netflix/Amazon/HBO/Etc here.
How many books have you read for any purpose in the last 30 days? b) 1-4
- I'm including audiobooks here.
That being said, if audiobooks are not included, my answer doesn't change due to the answer choices you've provided. I would think that "a) 0-1, b) 2-4" or, even better "a) 0, b) 1, c) 2-4" would be more revealing, as I assume you are trying to compare time spent reading books verses time spent watching TV. It's easy for someone with very little time to crack a single book at some point in a month. But 2-4 would indicate an actual desire to devote time to reading at the expense of other things, such as TV. It also would probably be more illuminating asking about how many books the repondents finished in the last 30 days.
On a scale from 1 to 5 how much do you enjoy reading? e) 5 I love reading! It’s my favorite pastime!
I think a large part of his unfocused hate against humanity comes from hating himself right now.
If he hadn't been playing at being human, trying to know them, to understand them. If he hadn't been travelling the Slow Way, he would have been there. He could have protected her. He could have seen them for the monsters they truely are and stopped them before it was too late.
He likely feels that it's really his fault but he can't reconcile that so he turns all that hate against the thing that kept him from being there ... humanity.
that way he'll never be tempted to be like them ever again, he'll never be weak again and he'll never lose what is precious to him again.
Humanity represents his own weakness and failings, that's why they have to die
Emphasis mine. I think you're definitely on to something there.
Substitute all the political-y bits with the names of items of farm machinery, or perhaps common Swedish birds.
Or just post it in Swedish.
OR... just take it one of the million other places on the internet where it is not specifically disallowed. :)
Oh my goodness! You're still alive!??!?!?
I thought we were just railing at the wind these last 2 months!
I blame Cosmo that Cosmo is still alive.
I read every single one of these posts. You can tell by the favorites.
Oh, c'mon. Just take a look at TacticsLion. I think he was replaced by a "favoritebot" a couple of years ago...
EDIT: Speaking of which, where is the man? I thought he was on every thread, favoriting everything like some kind of super-being. Is Cosmo really powerful enough to repel even TacticsLion's favoriting? Time to go harass someone...
I am discriminating in my favoriting. I don't favorite everything. I have a method.
Director of Sales
