Customer Service Happiness-Inducement Imp. Pathfinder Society Member. 7,474 posts (7,602 including aliases). No reviews. 1 list. 1 wishlist. 1 Pathfinder Society character. 5 aliases.
The answer is that we do not currently have any plans for offering PDF/eBook only subscriptions, nor do we currently foresee this being an option in the future. In the post linked in the FAQ entry Vic spells out why in a detailed manner, but the upshot is: The potential benefits to do not outweigh the seriousness of the potential risks .
Your order is certainly running late at this point, but it is not yet so late that we should give up on it. Please give your order some more time to arrive, and if you still have not seen it by the end of next week, let me know and we will get you set up with replacements.
Not knowing exactly which products you had (and therefore not able to track them down effectively), I can only point out that I do see quite a few items in your "Saved For Later" Shopping Cart. Might those be the products you were looking for?
If not, please let me know at least one or two of the items that were lost, and I will see if I can track them down.
I checked and I do not see a double charge on our end. There were, however, several unsuccessful attempts to authorize your card for the transaction. It is likely that one of the unsuccessful authorizations got through and created a pending transaction, separate from the ultimate successful one upon which we settled and charged your card.
The extra pending transaction should expire and go away on their own.
It took 10 days to go from the PO office in Anchorage to my home.
No need to send me another Pathfinder AP #53.
(I can't help but wonder if it would have arrived faster had I picked it up from the office and hand carried it, walking, up hill, in a blizzard. No, I am not exaggerating... well a bit. It did snow well over a foot last Friday!)
Dawn
Excellent news and thanks for the update. I have canceled the replacements, and we will be getting your order shipped out next week.
Unfortunately, no. We are not set up to do this automatically. If you are having difficulties with the unpredictable nature of the release schedule, I would suggest using store credit to pay for your subscription shipments.
This way, you can see what the upcoming shipment will cost on your My Subscriptions page and get a Paizo gift certificate in that amount. Gift certificates are charged immediately, so this puts the timing of the charge into your direct control.
Hmm.. your package is most likely just been delayed and will probably still be showing up at any time. However, to make sure you get it, I will put replacements in with your next subscription shipment. If it should show up in the meantime, just let me know.
Call of Cthulhu—The Card Game: Dunwich Denizens Asylum Pack
Call of Cthulhu—The Card Game: Breathing Jungle Asylum Pack
Call of Cthulhu—The Card Game: Never Night Asylum Pack
Call of Cthulhu—The Card Game: Into Tartarus Asylum Pack
Call of Cthulhu—The Card Game: Shadow of the Monolith Asylum Pack
Arkham Horror Novel: Dance of the Damned
Elder Sign: A Game of Suspense and Supernatural Investigation
has been split up into a bunch of smaller shippments as far as I can tell. It has been trying to charge me individualy for each shipment instead of just taking the entire ammount (I did have some issues when my wife spent some of the money and I had to wait until this week to be paid again to top it back up). So so far it has charged me for (as far as I can tell) 4 of the 6 individual shipments, but when I try to complete the transaction and pay for the remaining shipments, it keeps giving me an insufficient funds warning and telling me there's a problem. There is $170.00 in my card right now, and despite the fact that this amount is more than the cost of my total order, the remaining orders should come to nowhere near that much.
Are you able to tell me exactly how much is remaining to pay and give me some suggestions as to why it won't let me pay for them?
Cheers :)
Your order is being split into multiple packages in order to take advantage of various shipping rates. These rates will have weight limits (usually 4 pounds).
We are constrained by credit card policy to only charge for item when they are shipped. Therefore, we have to charge an order that has been split into multiple packages piecemeal.
In your case, so far we have have only actually charged you for the PDFs on the order (as they were immediately "shipped" to your My Downloads page). For the remaining items, we have authorized them, but have not been able to successfully charge them. This means that the total US$167.10 still remains to be charged.
If you would like to avoid having an order charged piecemeal, I would suggest that you consider using store credit to pay for your orders. You purchase and redeem a Paizo Gift Certificate in the about of your order, then use that store credit as the payment method for your order. This way, your credit card is charged immediately in one lump sum for the gift certificate, and we just charge your store credit as each package ships out.
Thanks,
cos
***Edited to remove a redundant redundancy which was repeated in a copying manner.***
I apologize for the mix up! I will put your copy of Inner Sea Magic in with your next subscription shipment. Please feel free to keep the mistakenly shipped Map Folio with our apologies for the mistake.
If you look at the confirmation email for this order, you will see that the shipping estimate says that it should ship from our warehouse in 8 to 16 business days from the date the order was placed. Today is the 10th business day since the 25th, so your order should be shipping out sometime later this week or next.
It's probably a bit too early to give up on the shipment. However, with the uncertainties introduced with this last subscription shipment, it's hard to say.
I will put replacements into your sidecart to go out with your next subscription shipment. If the package should show up in the meantime, just let me know and I will cancel the replacements.
I apologize for the mix up! I will put the correct book into your sidecart to go out with your next subscription shipment.
Please repack the Designers and Dragons book in the box we sent it in to send it back. I will have a UPS return label emailed to you later today, which you can print out so the return shipping will be on us.
It's not actually the sidecart that is mixed up. Order 1894083 was supposed to have your Dim Spirit book rather than the Dark Path book. Your Dark Path book is actually supposed to be going out with your next subscription shipment.
Therefore, instead of messing around with your sidecart, I've just left a great big note to send the Dim Spirit book instead of the Dark Path book. It will continue to display the Dark Path book (and your order history will reflect this in perpetuity), I'll make sure the Dim Spirit book gets shipped instead.
I apologize for the missing information. Unfortunately, we do not have extra translation sheets for this product, so the only way I can get a new sheet is to send you a new set of dice. Therefore, I will put a replacement set of dice into your sidecart to go out with your first available subscription shipment.
In the meantime, hopefully this guide will allow you to get some use out of the dice.
Oof. Seen that one before, which is why I made this. (also this) It's Cate Blanchett's face on a man's body. Those are so clearly a man's arms and hands. Attractive face (its Cate Blanchett after all), but the arms are really off-putting. The artist should have used an actual female model for the arms. It also suffers from a severe case of "collage anatomy" - the arms don't match the body and connect oddly because they're all so clearly from different sources.
But that's me, I tend to judge the art on its actual technical qualities, not on entirely subjective and personal biases that no artist can hope to appease.
I agree that this an example of collage anatomy, but I would say that it isn't Cate Blanchett, but rather Rhona Mitra. Minor quibble.
My order arrived today, and I wanted to thank the staff at Paizo for doing what they could to handle to the situation they were presented with. Several customers found themselves in a frustrating situation, myself included, and took to the forums to dish out some negativity, and that just wasn't fair of any of us. Your staff was presented with a situation that was a no win, and you did the best you could with it.
I am curious, reading over a few other posts, I'm seeing that a few folks got a belated Christmas card with this shipment, and whereas I understand the code is invalid, I was wondering if there was any chance to still get one of those cards, I think it would be neat to add it to my Paizo shelf. If not, I'll just have to hope to get one next year, lol.
Thank you for the kind words! :)
It looks like you started your AP subscription on 12/30/11, after we processed subs for the card. I'll go ahead and put one in with your next subscription shipment.
Due to the inclement weather in the Seattle area earlier this month, our warehouse was closed for a week. This resulted in a large backlog of orders going out. Therefore the shipment of your order was delayed. We have worked through the backlog and are getting back on schedule as quickly as possible.
I apologize for the delay, but please give your package an extra week or two to arrive.
Due to the inclement weather in the Seattle area earlier this month, our warehouse was closed for a week. This resulted in a large backlog of orders going out. Therefore the shipment of your order was delayed. This is why it has not yet shown up. If it still has not shown up by the end of next week, let me know and we can take another look at it then.
As for the weirdness in the tracking... To be honest, this type of tracking is still pretty new to us, so I'm not really sure what this indicates. It could be that your package is not going to the right place, or it could mean that the Mail Innovations Distribution Center that serves your address is in a weird area relative to your address. It could also indicate something else completely, which I've never seen before. The only way to be sure is to give the package the time it needs to reach your address and see what the tracking says after the fact. This will inform what you can expect to see in the tracking for your future shipments.
Actually, your order is not being held up by anything. Due to the inclement weather in our area earlier this month, our warehouse was closed for a week resulting in a large backlog of orders waiting to go out. Therefore the shipment of your order was delayed.
Half it it went out yesterday, and I expect the other half to be shipping out soon; probably either today or Monday, as it is in the shipping queue and ready to go at any time. Therefore, it I were to break it up at all at this point, it would just delay the shipment more.
I apologize for the delays and I thank you very much for your patience.
Hello. I received my order today but it was missing one item: TWG0400 Portable Adventures Lair/Rat King. I would still like to get this item. Are you able to ship it with my next subscription order? Thanks.
I apologize for the missing item! I will get a replacement put in with your next subscription shipment.
Due to the inclement weather in the Seattle area earlier this month, our warehouse was closed for a week. This resulted in a large backlog of orders going out. Therefore the shipment of your order was delayed. We have worked through the backlog and are getting back on schedule as quickly as possible.
I apologize for the delay, but please give your package an extra week or two to arrive.
Due to the inclement weather in the Seattle area earlier this month, our warehouse was closed for a week. This resulted in a large backlog of orders going out. Therefore the shipment of your order was delayed. We have worked through the backlog and are getting back on schedule as quickly as possible.
I apologize for the delay, but please give your package an extra week or two to arrive.
The best way to explain this is to explain the whole process.
Whenever we run a subscription shipment, we process as many orders as we can in large batches. This charges the credit card, prints out the mailing label, and grants access to the free PDF. This is when you get your email. We then take the printed out labels, and slap them onto (usually) pre-stuffed envelopes/boxes containing the right items. We then put the package into the mail. The processing and printing part takes a day or so, while the packing and mailing part takes several.
This way, subscribers whose packages are a the end of the line are not stuck waiting for their PDFs for the packages at the beginning of the line. The email is usually sent out on a Monday or a Tuesday, and then we usually have all the sub shipments mailed out by that Thursday or Friday. In fact, we use very specific wording on the shipping email that says:
The Subscription Shipping Confirmation Email wrote:
"A package containing X items from Paizo Order #XXXXXXX is expected to ship from the Paizo warehouse by Friday, XXX..."
What happened in this case is that, in the week we were set to ship stuff out, we were faced with warehouse people not able to get to work and delivery services that may or may not be picking up. So we decided to process as many orders as we could with the warehouse closed, so that people could at least get their PDFs. Then we immediately started getting what orders packed up and shipped out that we could, given that we had no warehouse workers and delivery services could not necessarily pick the packages up. We continued in this manner throughout the week, hoping that we'd get back on track without a serious delay. Unfortunately the backlog created by this was very large and we only managed to get fully through it this week.
Please note that, once an order has been processed (i.e. once you've received the shipping confirmation email), it is considered "shipped" in our system. At that point any particular order is one of a large group of outgoing orders and we no longer have a means of tracking individual packages. It, therefore, is actually not easy to know which particular orders went out and which have not. This system works this way for many reasons I have not covered here, but suffice it to say that this is the best system we have derived after doing this for going-on four years now.
As it stands, items in this subscription shipment (as well as contemporaneous regular store shipments) are delayed for most people by a week or two.
I thank you for your patience and if you have any further questions or concerns, please let me know.
I apologize for the mix up! I will put a replacement Map Folio in with your next subscription shipment. In the meantime, please feel free to keep the mis-shipped module with our apologies.
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