As with every year we hold our Fall & Winter holiday sales, please remember that the additional volume will result in increased response times for our CS department, as well as increased shipping times. While we are taking steps to mitigate this as much as we can, I also thank you in advance for your patience as we strive to make sure any effects of the increased volume affect as small a number of customers as possible. If you are still waiting on an order from the beginning of November, please see this post.
Hello! I know y'all are wanting to know what going on with your subscription shipment and I am here to give everyone an update. We have gotten an immense amount of support for the release of the Pathfinder Player Core and Pathfinder GM Core, and we couldn’t be more humbled and grateful for this amazing outpouring from the Pathfinder Community. Seriously… you folx are the best! Unfortunately, however, this added volume is coming in at the same time as a perfect storm of other issues (both foreseeable and unforeseen) and this has resulted in an overall delay in orders leaving the warehouse. Due to some internal shipping issues, a number of orders were erroneously marked as “shipped” but have not yet left the warehouse. Furthermore, a number of customers rightfully reached out to CS about the delay, and we set them up with replacement orders, not realizing that the order being replaced is still waiting to be picked up. The real catch here is that we are unable to determine which orders have left and which are still waiting to go out. On behalf of the CS team, and all of Paizo, I sincerely apologize for these errors. Rest assured that we have taken steps to address the issue to ensure that it doesn’t happen again. Now, for the plan forward, here is what we are going to do: • As we cannot determine which “shipped” orders have arrived at their destination, which have left and are still on their way, and which are still awaiting pick up, we need to re-establish a baseline shipping estimate that will cover all existing shipped orders. We will now consider the shipping window for all orders that “shipped” since Nov 1 to have left the warehouse on Wednesday, November 22nd. Please note that we will be closed for the holiday on Thursday the 23rd and Friday the 24th. This should account for both orders that have yet to leave as well as the general holiday-related shipping slowdowns and give all orders, even ones that have yet to leave, all the necessary time to arrive before we give them up for lost. • For people who have already contacted Paizo CS about an order that shipped since Nov 1, and were set up with a replacement shipment, please contact Paizo CS on the same ticket you used previously. We want to make 100% sure that you get your order. • For subscribers who have not yet received a shipping notification for your November subscription shipment and still need your PDF, please contact Paizo CS at customer.service@paizo.com and we will get you taken care of. • For everyone else who is waiting on any other type of order and has not yet received a shipping notification, I once again apologize for the delay, but we hope to be getting orders moving regularly again after November 27th. I know this update will come as a disappointment for many, and I am deeply sorry. Getting into numerating the various issues that caused this, both foreseeable and not, smacks to me of making excuses for what happened, when I would much rather make solutions for the people that it is happening to. Thank you very much for your patience as we work to get things back on the proper track.
HRM... I keep telling the CS folks to quit being so nice and helpful to people, but they just never listen! I'll just have to redouble my efforts to crush their spirits. ... (I kid. Austin and the whole CS team are all pretty awesome and it warms my icy little heart to see that recognized. Thank you!)
...m... wrote:
Ahoy! I apologize for the order cancellation! It appears that a number of the AV5E preorders got improperly caught up in a mass cancellation of dead/invalid orders and were quietly and completely wrongly canceled. This included your order. I have uncanceled your order. Thank you very much for bringing this to our attention because finding your order also brought a bunch of others up. Now we can take care of those folks as well! :D -cosmo
I pronounce these rooms to be silly.
Gundalf420 wrote: The CS team is on the case now! If you're not made whole and/or you need anything else, please let us know at customer.service@paizo.com.
Needs more Cosmo. Edit to add: Here is a good source of absolutely true and completely cannon Cosmo content.
James Case wrote:
Ambrosia Slaad wrote:
Cosmo DM is best DM.
Vanykrye wrote:
Brian Bauman wrote:
I gotta lotta fond memories of that dog.
fujisempai wrote: I blame cosmo for my players not going to the rafters with pugwampis. Instead they just threw things at the pugwampis; nowhere near as fun...Except for throwing the gnome bard at them twice. Pugwampis have + 5 Stealth (at base) and enough Int to pair that with Invisibility Potions. It's also worth noting that Gnolls are immune to the unluck aura, and intelligent enough to procure and supply Pugwampis with these potions. And possibly even to train Pugwampis as rogues. They can only react to Pugwampis if they know that they are there. :) ...just sayin'.
Hunt, the PugWumpus wrote: {pupils dilate three times larger than normal, begins drawing up plans for wyvern-carried underchin-mounted Gremlin Electric GAU-8 runcible cannon} I'm Cosmo, and I support this General Silliness.
Rysky wrote: *channels positive feelings and offers hugs to all the awesome Paizo Employees* Rysky wrote: *offers hugs to all the awesome Paizo Employees* Rysky wrote: *offers hugs* ... CDC wrote: Avoid close contact with people.
captain yesterday wrote:
Folks... Folks... Folks... I'm definitely looking forward to playing in this game. Now, you will have the opportunity to mess with me with what you make me play, sure... BUT! ...you also have the opportunity to help me mess with BULMAHN! I just have two words: CLOWN. BARD. Tune in and do with this what you will. :)
Ambrosia Slaad wrote:
I don't know what this term, "fav happy", actually means. Google is no help.
Oh hey! This is in my wheelhouse! I know this! Neat-o! So Anguish has a decent overview (fake numbers notwithstanding), except for this part: Anguish wrote: As well, Amazon asks for a whole crate of books. Paizo might sell those to Amazon for $35 each because it takes almost zero effort for them to send out a crate, and because the order is so large. Amazon decides they are willing to sell the books to you for $45. As Sara mentioned above, we do not sell directly to Amazon. We sell to a distributor who in turn sells to Amazon. Furthermore, it is worth noting that we also have no control over our distributor's relationship with Amazon. So whatever deal Amazon manages to get with their distributor is generally completely opaque to us. This leads us to the very relevant point that Steve makes: Steve Geddes wrote: Amazon is known to deliberately sell books at a loss. This totally happens. It's generally referred to as a "loss leader" and is something that happens all the time. Businesses will choose to strategically sell product A at a loss because it generates much more activity and profits in area/product B. However in the case of Amazon, specifically, it isn't quite that simple. You see a product listed on Amazon, it is not necessarily being sold by Amazon. This is the Third Party Platform that Steve refers to. The actual seller of any given product can be more or less obvious, so who is taking the loss, or if someone is taking a loss can be unclear. We also offer discounts to distribution from time to time (where we absorb the loss to increase sales), and distributors will offer discounts from time to time (and they absorb the loss to increase sales). Added to all of this, Amazon sets their prices by an algorithm. When their bot sees a price for a product somewhere that is lower than the price Amazon has for the item, the algorithm drops the price on Amazon. The actual process for this is vastly more complex than that, and also an Amazon trade secret, but that's generally how it works. Through this business model, Amazon utterly dominates the retail industry, and especially the book industry. You want some Pathfinder books, so you search the internet for them. You see the books you want for super cheap on Amazon and go there to get them. Since you're setting up a shopping cart anyway, you go ahead and get those headphones you've been wanting and a new charging stand for your phone. Maybe a new set of dice as well. Oh, and you should probably take this opportunity to pick something up for that person's birthday next month... and so on. Tl;dr - This is Amazon being Amazon.
Rysky wrote: I Blame Cosmo since I'm not allowed to say my favourite word on here anymore. Point of order: The profanity filter is totally a thing and has always been. And causing it to trigger and/or bypassing it has never been allowed. So that word (delightful as it may be to sprinkle into polite conversation like a surprise turd hidden in a field of flowers) needs to remain in use only elsewhere. Around here, you'll need to some word that is even more descriptive of that sort of crapulence to use instead.
Readerbreeder wrote:
TOP TEN WAYS I STOLE ROBOT'S BIT! YOU WON'T BELIEVE NUMBER FIVE!
|