System Administrator

Posted June 28, 2018

Be part of the team sustaining one of the most popular roleplaying games (RPGs) in the world, along with a host of other exciting products. The System Administrator will be part of the IT Department reporting to the Technology Manager.

Responsibilities

  • Maintain security for all company technology systems
  • Setup and maintain servers and network devices
  • Develop and maintain installation and configuration procedures
  • Manage and maintain databases
  • Configure and maintain corporate LAN (DNS, WiFi, VPN, Firewalls, etc.)
  • Monitor uptime, stability, and optimize resource usage of servers, and network
  • Perform system maintenance, apply operating system updates, patches, and configuration changes
  • Implement disaster recovery plan, including monitoring  backups of all systems
  • Recommend changes based upon insight from technology developments
  • Assist Desktop Support Technician with end-user hardware and software support, user account administration, etc.
  • Maintain and update documentation as required
  • Participate in team meetings, providing input and suggestions
  • Other duties and projects as assigned

Qualifications

Technical

  • 2+ recent years' experience in a System Administrator or equivalent role
  • Working knowledge of security technology & policies, including PCI-DSS
  • In-depth knowledge of LAN/WAN networking and related technologies
  • In-depth knowledge of SQL servers (MySQL helpful)
  • In-depth knowledge of modern UNIX-based systems (Linux, macOS)
  • In-depth knowledge of Mac OS X Server
  • Proficiency configuring and administering systems deployed in AWS
  • Experience with networked storage systems
  • Experience using infrastructure monitoring solutions
  • Experience executing a complete infrastructure migration over an extended period of time

General

  • Experience working in a medium size company with an e-commerce website
  • Self-motivation and great attention to detail
  • Strong critical-thinking and problem-solving skills
  • Good communication skills (written and verbal, including customer-facing communication)
  • Flexibility to work outside of normal operating hours when requested

Job Conditions

  • Office located in Redmond, Washington—no relocation expenses will be provided
  • Typical office working conditions

Benefits

  • Paid medical, dental, and vision for employee and immediate family
  • Generous vacation, sick leave, and personal days
  • Access to company 401k with matching
  • Copies of all products produced by Paizo Inc.
  • Employee discount on paizo.com
  • Bonus eligible
  • Flexible work hours

About Paizo Inc.

Paizo Inc. is publisher of the award-winning Pathfinder Roleplaying Game, Pathfinder Adventure Card Game, Pathfinder Tales novels, Starfinder science-fantasy roleplaying game, as well as numerous board games and accessories. In the 15+ years since its founding, Paizo has received more than 100 major awards and has grown to become one of the most influential companies in the hobby games industry.

The Pathfinder world, in which players take on the role of brave adventurers fighting to survive in a world beset by magic and evil, is currently translated into eight languages, and has been licensed for comic book series, graphic novels, toys, apparel, computer games, and more.

Paizo.com hosts a leading online hobby retail store, offering tens of thousands of gaming products from a variety of publishers to customers all over the world. The website is also a portal for Paizo's organized play campaigns and Pathfinder and Starfinder communities.

To Apply

Email your resume to human.resources@paizo.com with the following text as subject of the email: System Administrator Resume 2018


Customer Service

Posted June 15, 2018

Be part of the team sustaining one of the most popular roleplaying games (RPGs) in the world, along with a host of other exciting products. Join the greatest customer service team in the industry! Paizo Inc has a reputation for providing the highest level of customer service found anywhere, and now is your chance to join the team!

Responsibilities

Work as part of a focused and tightly integrated team to:

  • Answer incoming queries via email, forums, and phones in a timely manner
  • Troubleshoot any problems associated with our products, programs, or purchases through paizo.com
  • Provide a positive experience for our customers and community
  • Help to make paizo.com a more user-friendly place to shop
  • Assist with general messageboard moderation and making paizo.com a welcoming and friendly online community
  • Other duties as necessary

Qualifications

The ideal candidate must have:

  • A genuine love for helping people and interacting with our customers and community
  • The ability to maintain a friendly and enthusiastic attitude in dealing with customers, even in high stress or difficult situations
  • The ability to work both as part of a tightly integrated team and without supervision
  • The ability to rapidly adapt to a large workload and to juggle multiple tasks simultaneously
  • Strong attention to detail and organizational skills
  • Strong computer skills (office, email, PDF readers, databases) and analytical skills
  • Excellent written and verbal communication skills

Extra considertation may be given to canidates who have:

  • College degree or the equivalent in professional experience (2-4 years)
  • Previous customer service or service industry experience
  • Knowledge of Paizo Inc., our product lines, and the RPG industry
  • Typing skills of 70 words a minute or more

Job Conditions

  • Office located in Redmond, Washington—no relocation expenses will be provided
  • Typical office working conditions

Job Benefits

  • Paid medical, dental, and vision for employee and immediate family
  • Generous vacation, sick leave, and personal days
  • Access to company 401k with matching
  • Copies of all products produced by Paizo Inc.
  • Employee discount on paizo.com
  • Bonus eligible
  • Flexible work hours
  • Pay for this position starts at $13/hr.

About Paizo Inc.

Paizo Inc. is publisher of the award-winning Pathfinder Roleplaying Game, Pathfinder Adventure Card Game, Pathfinder Tales novels, Starfinder science-fantasy roleplaying game, as well as numerous board games and accessories. In the 15+ years since its founding, Paizo has received more than 100 major awards and has grown to become one of the most influential companies in the hobby games industry.

The Pathfinder world, in which players take on the role of brave adventurers fighting to survive in a world beset by magic and evil, is currently translated into eight languages, and has been licensed for comic book series, graphic novels, toys, apparel, computer games, and more.

Paizo.com hosts a leading online hobby retail store, offering tens of thousands of gaming products from a variety of publishers to customers all over the world. The website is also a portal for Paizo's organized play campaigns and Pathfinder and Starfinder communities.

To Apply

Email your resume to human.resources@paizo.com with the following text as subject of the email: Customer Service Resume 2018