Apparently I'm not permitted to say "no shipping email yet" and nothing else. Or maybe it was too soon after my previous post.There is an anti-spam bot process that won't let you make sequential identical posts.
Or maybe even any identical posts.
I made a post. I then made a second, not identical post. It didn't post. I then made a third post identical to the second post. That one didn't fly either. Then I waited a bit, and posted the post to which you responded. <shrug> No big, I just don't understand how this software works. Not sure *anyone* does. :-)
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The big advantage I found from subscribing is completeness. I never missed out on anything.
It isnt quick or cheap though.
I've never had any problems getting the stuff that I wanted without subscriptions, but maybe we are buying different things.
Apparently I'm not permitted to say "no shipping email yet" and nothing else. Or maybe it was too soon after my previous post.There is an anti-spam bot process that won't let you make sequential identical posts.
Or maybe even any identical posts.
There is? Maybe that's new, because I've accidentally double-posted before.
I've been a subscriber since 2014. I am not yet so annoyed at Paizo that I would cancel my subs. Not yet.
I'm sure many folks view a lot of my posts here as "complaining". If I have a complaint I will make it to Paizo directly.
There is? Maybe that's new, because I've accidentally double-posted before.Apparently I'm not permitted to say "no shipping email yet" and nothing else. Or maybe it was too soon after my previous post.There is an anti-spam bot process that won't let you make sequential identical posts.
Or maybe even any identical posts.
Huh. There is a block. I tried to duplicate a post and the system wouldn't let me. That's neat.
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I've been a subscriber since 2014. I am not yet so annoyed at Paizo that I would cancel my subs. Not yet.
I'm sure many folks view a lot of my posts here as "complaining". If I have a complaint I will make it to Paizo directly.
Sorry. I didn't mean to convey any negative connotations with my use of the word 'complaint.' I grew up in an era where companies routinely had complaint departments, and this forum seems like the modern equivalent.
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I've never had any problems getting the stuff that I wanted without subscriptions, but maybe we are buying different things.The big advantage I found from subscribing is completeness. I never missed out on anything.
It isnt quick or cheap though.
Its more that I was worried Id forget to order something.
I could have just manually ordered everything, but my subs meant I didnt need to think about it.
It was never cheap nor fast for me. As an international purchaser other options would have been better for both of those factors. But occasionally I'd have missed something.
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GEN CON was not a surprise, not answering emails or requests to know when shipping has ended is a choice.
Huh. There is a block. I tried to duplicate a post and the system wouldn't let me. That's neat.There is? Maybe that's new, because I've accidentally double-posted before.Apparently I'm not permitted to say "no shipping email yet" and nothing else. Or maybe it was too soon after my previous post.There is an anti-spam bot process that won't let you make sequential identical posts.
Or maybe even any identical posts.
Pretty sure I am responsible for that one. I found the trick for FAWTL posting blitzes years ago.
It also let you avoid the smurf feature.
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Just got my shipping notice for August. July is still pending. :-(
So I now have Graveclaw, Bloodlords 2 of 6, but I don't have the first one yet, because that's in the July shipment. Good thing I wasn't planning to start this AP anytime soon. :-(
Just got my shipping notice for August. July is still pending. :-(
So I now have Graveclaw, Bloodlords 2 of 6, but I don't have the first one yet, because that's in the July shipment. Good thing I wasn't planning to start this AP anytime soon. :-(
Did you order anything different with your July order, or just subscriptions? I got my authorization e-mail for August, but I ordered that damn plushy Goblin(which is back-ordered), I've got my fingers crossed it doesn't FUBAR this month's shipping. LOL
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There were several different things going on. No plushies, but different adventures, etc. Then like 2 days after they ran the July authorizations they announced two new subs, for which I promptly signed up. That messed things up, to the point that I had four pending orders, all stuck (one was the July subs). I put in tickets, but some things came unstuck and went into my August subs order (without, I think, manual intervention from Paizo).
I just got the shipping email for the July stuff. I still have two pending orders, both of which are stuck on "backordered" while the one item in each order hasn't been released yet - they're future products. I've asked for both to be put in my sidecart because they're not subscription items (Alien Archive 2 Pocket Edition and Crown of the Kobold King Special Edition) but that hasn't happened yet.
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And now my watch has ended.
I should have known adding a Pathfinder Tales novel to my subscription order was a bad idea. My watch continues!
Ugh...cannot believe I'm back to refreshing my orders page every half hour again. I learned nothing after last month. :P
Introducing a new player to Golarion in a couple weeks and really hoped to have Travel Guide in hand...
My watch has ended!
Books arrived in Cologne, Germany today, no tax.
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Shipping update- all domestic sub labels are printed and should ship today 8/22
International orders will print next and go out.
300-400 combo orders with subs/sidecart to ship and should be done by the end of the week.
Shipping update- all domestic sub labels are printed and should ship today 8/22
International orders will print next and go out.
300-400 combo orders with subs/sidecart to ship and should be done by the end of the week.
What about those with backorder issues?
I have a lot of Pathfinder Tales novels in paperback that I bought years ago. If I buy any more, it'll be from the kindle store.
Shipping update- all domestic sub labels are printed and should ship today 8/22
International orders will print next and go out.
300-400 combo orders with subs/sidecart to ship and should be done by the end of the week.
As Mr. Burns would say, "Excellent!"
Shipping update- all domestic sub labels are printed and should ship today 8/22
International orders will print next and go out.
300-400 combo orders with subs/sidecart to ship and should be done by the end of the week.
Got my shipment notification! Thanks Austin! Question: Does this update include outstanding July subscriptions as well? Just want to make sure those are still in the queue.
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Shipping update- all domestic sub labels are printed and should ship today 8/22
International orders will print next and go out.
300-400 combo orders with subs/sidecart to ship and should be done by the end of the week.
Thanks Austin, these updates are really helpful
My wait has ended! Even with the sidecart item! I was just telling my group that I likely wouldn't see it until Friday :D
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Here's hoping CS get all the resources they need and can finally make progress in dealing with the backlog before the next storm hits and puts everything back one year. Again.
I feel for all the people with subs problems and I am relieved that I cancelled them all when the bigots storm hit and money was too tight.
Good luck to all, especially CS.
My watch has ended
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Our warehouse team has informed us that August Subs have been completed. If you have not received shipping confirmation for your august order please send a support ticket to customer.service@paizo.com with the Subject EX: August subscription issue along with your order # and associated email for your Paizo account. We are currently working through a larger than normal backlog so please allow some time for us to resolve these issues. Thank you.
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Our warehouse team has informed us that August Subs have been completed. If you have not received shipping confirmation for your august order please send a support ticket to customer.service@paizo.com with the Subject EX: August subscription issue along with your order # and associated email for your Paizo account. We are currently working through a larger than normal backlog so please allow some time for us to resolve these issues. Thank you.
Email sent, hopefully the wait isn't as long as the forums here are implying.
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Our warehouse team has informed us that August Subs have been completed. If you have not received shipping confirmation for your august order please send a support ticket to customer.service@paizo.com with the Subject EX: August subscription issue along with your order # and associated email for your Paizo account. We are currently working through a larger than normal backlog so please allow some time for us to resolve these issues. Thank you.
Excellent post.
explicitly telling us what subject line to use and what info to include is great.
Our warehouse team has informed us that August Subs have been completed. If you have not received shipping confirmation for your august order please send a support ticket to customer.service@paizo.com with the Subject EX: August subscription issue along with your order # and associated email for your Paizo account. We are currently working through a larger than normal backlog so please allow some time for us to resolve these issues. Thank you.
Thanks for the heads-up Austin!
Thank you Austin for taking care of the issue! I dont want to congest
CS email with a thank you, so, thank you again.
Our warehouse team has informed us that August Subs have been completed. If you have not received shipping confirmation for your august order please send a support ticket to customer.service@paizo.com with the Subject EX: August subscription issue along with your order # and associated email for your Paizo account. We are currently working through a larger than normal backlog so please allow some time for us to resolve these issues. Thank you.
If we have already sent email in response to our original authorization notification (mine had the red Back Ordered notice as did my July sub which at the time was still stuck, plus I had items in the side cart I was hoping to ship with) do you still want another one with the correct subject line?
I'd backed the Kingmaker 10th Anniversary project, and this evening received an email that the order for those products was pending - might be impacting the warehouse, order, and email volumes. (They'd been projecting a September shipping/ receipt timeframe.) Hopefully that also bodes well for them getting through the backlog.
Thanks for the hard work folks, it's appreciated!
Wow, I didn’t get anything.
It’s surprising to me that those aren’t automated, batch emails.
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I'd backed the Kingmaker 10th Anniversary project, and this evening received an email that the order for those products was pending - might be impacting the warehouse, order, and email volumes. (They'd been projecting a September shipping/ receipt timeframe.) Hopefully that also bodes well for them getting through the backlog.
Thanks for the hard work folks, it's appreciated!
Wow, I didn’t get anything.
It’s surprising to me that those aren’t automated, batch emails.
I got the email but don’t see it on my Paizo Account so that is a bit worrisome.
I got the email but don’t see it on my Paizo Account so that is a bit worrisome.I'd backed the Kingmaker 10th Anniversary project, and this evening received an email that the order for those products was pending - might be impacting the warehouse, order, and email volumes. (They'd been projecting a September shipping/ receipt timeframe.) Hopefully that also bodes well for them getting through the backlog.
Thanks for the hard work folks, it's appreciated!
Wow, I didn’t get anything.
It’s surprising to me that those aren’t automated, batch emails.
It should be in your order history but not in your downloads. This order does not include any PDFs.
Our warehouse team has informed us that August Subs have been completed. If you have not received shipping confirmation for your august order please send a support ticket to customer.service@paizo.com with the Subject EX: August subscription issue along with your order # and associated email for your Paizo account. We are currently working through a larger than normal backlog so please allow some time for us to resolve these issues. Thank you.
Thanks for the heads-up!
My order with the Travel Guide and plushies is still pending. Email sent.| 1 person marked this as a favorite. |
I got the email but don’t see it on my Paizo Account so that is a bit worrisome.I'd backed the Kingmaker 10th Anniversary project, and this evening received an email that the order for those products was pending - might be impacting the warehouse, order, and email volumes. (They'd been projecting a September shipping/ receipt timeframe.) Hopefully that also bodes well for them getting through the backlog.
Thanks for the hard work folks, it's appreciated!
Wow, I didn’t get anything.
It’s surprising to me that those aren’t automated, batch emails.
It should be in your order history but not in your downloads. This order does not include any PDFs.
Right it should be but isn’t.
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Right it should be but isn’t.I got the email but don’t see it on my Paizo Account so that is a bit worrisome.I'd backed the Kingmaker 10th Anniversary project, and this evening received an email that the order for those products was pending - might be impacting the warehouse, order, and email volumes. (They'd been projecting a September shipping/ receipt timeframe.) Hopefully that also bodes well for them getting through the backlog.
Thanks for the hard work folks, it's appreciated!
Wow, I didn’t get anything.
It’s surprising to me that those aren’t automated, batch emails.
It should be in your order history but not in your downloads. This order does not include any PDFs.
I was reviewing and the digital is going to be delivered by code so it won't show up in the order history of your Paizo account so we should be all good there.
Software Architect
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If we didn't get a notice should we be worried?
It depends on what items you're expecting and where you live. We processed only orders for physical products that we're handling shipping for directly. We have partners handling distribution for the following countries:
Spiral Galaxy Games: UK
Aetherworks: AU, NZ
Lion Rampant Imports: CA
Ulisses Spiele: AT, BE, BG, CY, CZ, DE, DK, EE, ES, FI, FR, GR, HR, HU, IE, IT, LT, LU, LV, MT, NL, PL, PT, RO, SE, SI, SK
If you are expecting physical products and live in a country other than the ones listed above, you should have received a notification. If you did not, please email Customer Service. If you're expecting only virtual products, or live in one of the countries listed above, there is no cause for concern at this time.
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Are there any updates/delays on the orders?
I'm just asking cause my order keeps changing from Pending to Declined.
I've checked with my bank and they said everything was clear on their end, showed that the order was pending. And then it never charged.
I did email Pazio CS last week but have not heard back. Just wanted to see if there was any insight.
Thanks.
Luvz & Hugz