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Software Developer. Organized Play Member. 83 posts. No reviews. No lists. No wishlists. 2 Organized Play characters.


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Paizo Employee Software Developer

Thanks for writing, fierysunset. We'll need a bit more information to look into the issue you're having. What steps are you taking to download a PDF, and where/how in that series of steps does something unexpected happen?

Paizo Employee Software Developer

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Fun fact - as products, our PDFs do have inventory quantities - they're just set to "infinite".

Paizo Employee Software Developer

Hey, Paris!

Generally if you're getting an XML error message when trying to download a file, it's because the cache has expired but our internal system hasn't realized it. We're currently unsure of why this is, but you should be able to resolve the issue by clicking the "Having trouble?" link for the file you're attempting to download.

Clicking that link will force the file to be regenerated, and you should be able to download it then without issue.

Please let us know if you have further issues after attempting the above procedure!

Paizo Employee Software Developer

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Yay new coworkers (and old coworkers with fancy new titles)!

Paizo Employee Software Developer

Thanks for the update, Tacticslion.

I still can't find a reason for what you're experiencing. Our site transitions to a mobile variant that doesn't have the dot if the width is below ~992 pixels, but that doesn't sound like what you're describing. Every browser and page width I've tested from 992-2560+ px shows the dot where appropriate.

Paizo Employee Software Developer

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There are several planned improvements for the Digital Assets section. Specifically, we're looking at (and have at least partially implemented) the following things for a future update:

- More responsive design. We're planning to send a slightly larger chunk of data to your computer so that your browser can sort, filter, and search through your assets on its own, without needing to hit our server again each time you adjust a filter.
- Better filtering and searching. We're looking at improving our product metadata so that filtering becomes more reliable.
- Fewer clicks to download. We're adding better scripting so that your browser will automatically handle making the all the requests necessary to download an item. Click once, item downloads - that's how it should be!

We're also looking into bulk downloading, but that requires retooling a few of our back-end systems to support that use case, so it's not on our immediate to-do list.

Paizo Employee Software Developer

Thanks for the feedback, Andostre.

There is not currently a public ticketing system or bug list available (aside from this subforum, at least).

Paizo Employee Software Developer

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The persistent, universal redirect issues with the forums from Friday is resolved. We're expecting to roll additional code today or tomorrow to address older and more situational redirect problems that exist elsewhere on the site.

Paizo Employee Software Developer

Hello, Redgar! I double-checked the download from your account, and it appears to be working properly. The download page you linked (which I have redacted) had an errant space inserted into it. Perhaps a copy-paste error?

Please give it another try, and let me know if it doesn't work for you.

Paizo Employee Software Developer

Thanks for the additional info, folks! It sounds like a per-region issue with our CDN. I'll dig in further tomorrow.

Paizo Employee Software Developer

Interesting - to anyone who can't see my avatar - what occurs if you visit this URL?

Paizo Employee Software Developer

Hello pauljathome!

If you're referring to the avatar for that post, I see it in several browsers across numerous operating systems, physical machines, and networks. You might try clearing your cache. If that doesn't work, we'll need more details about your browser, operating system, etc.

Paizo Employee Software Developer

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The issues navigating to Starfinder pages should be resolved. Thanks for letting us know!

Paizo Employee Software Developer

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This should now be resolved. Either:

https://paizo.com/pathfinder/rules/first
OR
https://paizo.com/store/pathfinder/rulebooks/first

will get you where you need to go, and all links should work.

Paizo Employee Software Developer

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Timing downtime is tricksy business!

Thanks for all the hard work, gobbos!

Paizo Employee Software Developer

Thanks for the heads up, TwilightKnight.

I'll send this over to our web store manager to fix. In the meantime, this link should work properly.

Paizo Employee Software Developer

1 person marked this as a favorite.

Hello, Tacticslion.

I can't reproduce this issue in any browser. If you right-click the "My Account" menu and click "inspect element" it should bring up the relevant HTML for the page in a frame on the browser. You should see a line that says:

Quote:
<li class="account my-account dropdown-personal dropdown-personal-has-notifications">

The important part is the "dropdown-personal-has-notifications". Do you have that entry in the class field?

Also, when you hover over the My Account menu, does the Private Messages link display an unread message count next to it?

Paizo Employee Software Developer

Thanks for all the info, Steve!

What follows is mostly my unsolicited opinions, rather than a statement as a company representative. Still, I think it might be illustrative to express some of my perspective on the site's changes over the past few years and into the future.

The prior iteration of the site definitely allowed for a broader variety of workflows, since we dumped as much information as possible into the page and let the user sort it out. By my count, the old site layout had 5 different navigation schemes on the homepage! However, this approach didn't - couldn't - work well for new users or on mobile devices.

Additionally, we realized that the scope of the company had grown significantly. Starfinder, Pathfinder, and the ACG are all flagships that needed a little legroom. Organized Play is like its own ecosystem altogether. We knew that if we continued expanding as we had been without changing our approach, we'd become lost in our own noise. We knew that we needed to provide a more strongly tailored layout.

The downside of all this, as is rightly pointed out, is that using the site is currently a bit more fragmented and regimented. And, as pointed out above, some useful information views were dropped in the shuffle. But the foundation feels firmer to work from. We have design space again. And we plan to continue to improve the experience going forward, with more new (and previously available) features, responsiveness, mobile support, and accessibility.

Adding customization to this mix is definitely a holy grail of sorts. Though we're moving away from the "kitchen sink" model we had prior to 2017, there may be room for, say, a dashboard or persistent collapsible sidebar with customizable widgets. We don't have plans we can publish for that sort of thing currently, but it's on our radar. With Chris no longer with us, we'll also need buy-in from whomever fills her shoes as UX designer.

Paizo Employee Software Developer

1 person marked this as a favorite.

Thanks for the notes, Quandary!

We generally consider the loss of the sidebars to be one of the biggest downsides of the site update last year, as they contained a lot of useful information! In addition to the top sales, there were many other useful information widgets, such as recent thread postings and recent reviews.

We want to bring those items (and more like them) back, but in a contextualized manner based on where in the site you are and what you're doing there. "Top sellers" would be a great addition to the store, for example.

The biggest obstacle to implementing these changes currently is time. We're working on several major infrastructure upgrades, and of course have to keep on top of the day-to-day business requirements for supporting things like product releases and shipping schedules.

Paizo Employee Software Developer

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Hello, Steve!

We're currently working on a number of major quality of life improvements we're planning to roll out over the next several months. Included in this list is one-click downloading. We're also hoping to follow up with automatically managed multi-file downloading, though there are still a few moving parts to sort out in that regard, so that may not show up until later this year.

The most significant obstacle to the timely release of these features is a number of mandatory and significant infrastructure upgrades. We've spent a large portion of the last year paying down technical debt behind the scenes, and there's still significant effort needed in that area.

Paizo Employee Software Developer

Ok, so here's what I found:

The remaining contents of the lost-and-found was turned over to DoubleTree at the end of the con. Paizo staff who did so recall a black hat being among the items. DoubleTree said they would hold items for 90 days. Their phone number is (206) 246-8600.

I hope this helps!

Paizo Employee Software Developer

I remember you asking about a black bowler/derby on Sunday. OPF found a similar hat and turned it in late in the day on Monday, so it's possible it was yours. I'm not sure exactly where the lost-and-found ended up during tear-down, however. I'll route this through a few channels, see what we can turn up.

Paizo Employee Software Developer

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Your best bet for running is probably the Des Moines Creek Trail, a 2 mile out-and-back located about a half mile southwest of the DoubleTree.

Paizo Employee Software Developer

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There will indeed! It made its rounds through the office for testing a few days ago.

Paizo Employee Software Developer

We're coming up on PaizoCon! We could still use players claiming roles. If you want to take part in the custom props/sheets, now's the time to send those emails with your headshot/info. See you folks at 250 fathoms!

Paizo Employee Software Developer

We're coming up on PaizoCon! We could still use players claiming roles. If you want to take part in the custom props/sheets, now's the time to send those emails with your headshot/info. See you folks at 250 fathoms!

Paizo Employee Software Developer

Thanks for the heads up, Tom. This is the same issue that affects the filtering system for the digital asset downloading page, as well. We're looking to fix both at the same time during an upcoming UX update.

Paizo Employee Software Developer

Hey Ultimagus!

We're playing a modified variant of the Basic Roleplaying System, which is based around d100 rolls. It's a fairly straightforward system to learn, and I intend to teach it as I go. I'm being intentionally vague about the system to avoid spilling some of the mystery of the game - but if it's important to you, feel free to DM me for a direct answer!

Paizo Employee Software Developer

Hello!

What this is:
This adventure will be tense, unsettling, horrifying, and mysterious. It is intended to have a similar feel to an X-Files filler episode or lost-in-the-woods story. Characters may die or go mad during the course of the game. The story contains allusions to dark, mature, and possibly gruesome themes and events. If all this sounds fun to you, great! If you are interested, but require additional details to be comfortable, please feel free to privately message me.

Characters:
Characters are intended to be direct stand-ins for their players. Ten pre-generated archetypes will be available for players to select from and very lightly customize (name, description, characterizations, some skill swaps) These archetypes are as follows:

- The Heavy
- The Writer
- The Researcher
- The Custodian
- The Physician
- The Performer
- The Field Expert
- The Priest
- The Journalist
- The Parapsychologist

What to bring:
I'll have all the supplies you'll need, but lucky dice, pencils, and water are always good to bring!

If you have any questions, post them here or message me directly.

Thanks - I'm really looking forward to this!

Paizo Employee Software Developer

Hello!

What this is:
This adventure will be tense, unsettling, horrifying, and mysterious. It is intended to have a similar feel to an X-Files filler episode or lost-in-the-woods story. Characters may die or go mad during the course of the game. The story contains allusions to dark, mature, and possibly gruesome themes and events. If all this sounds fun to you, great! If you are interested, but require additional details to be comfortable, please feel free to privately message me.

Characters:
Characters are intended to be direct stand-ins for their players. Ten pre-generated archetypes will be available for players to select from and very lightly customize (name, description, characterizations, some skill swaps) These archetypes are as follows:

- The Heavy
- The Writer
- The Researcher
- The Custodian
- The Physician
- The Performer
- The Field Expert
- The Priest
- The Journalist
- The Parapsychologist

What to bring:
I'll have all the supplies you'll need, but lucky dice, pencils, and water are always good to bring!

If you have any questions, post them here or message me directly.

Thanks - I'm really looking forward to this!

Paizo Employee Software Developer

Hello!

What this is:

This adventure may be tense and unsettling. It may include some sound effects, music, lights, interactive props, and moving between physical spaces as the scenario unfolds. Parts of the descriptions are intentionally vague to preserve some of the mystery of what precisely you will be experiencing. If that sounds fun to you, great! If you are interested, but require additional details to be comfortable, please feel free to privately message Erik and me.

Characters:
The following 8 roles are present onboard the prototype submarine. A full game will see all these characters controlled by players.

- Chief Engineer/Project Leader
- Pilot/Navigator
- Second Pilot/Engineer
- Communications/Sonar Operations
- Computer Specialist
- Dive Chief/Biologist
- Oceanographer/Geologist
- Medic

If possible, we would like for each of these roles to be claimed in advance by players - feel free to discuss and claim roles in the comments. This is especially important because...

Character customization:
As this adventure is set in the modern day, Erik and I were hoping to customize character sheets and a few props/keepsakes with players' personal information, for anyone who's comfortable with that. If you would like to partake, please email Erik and me the following:

- Your first and last name (nicknames are fine)
- Age
- A business/yearbook-style headshot.

brian.bauman@paizo.com
erik.keith@paizo.com

What to bring:
We'll have all the supplies you'll need, but lucky dice, pencils, and water are always good to bring!

If you have any questions, post them here or message Erik or me directly.

Thanks - we're really looking forward to this!

Paizo Employee Software Developer

Hello!

What this is:

This adventure may be tense and unsettling. It may include some sound effects, music, lights, interactive props, and moving between physical spaces as the scenario unfolds. Parts of the descriptions are intentionally vague to preserve some of the mystery of what precisely you will be experiencing. If that sounds fun to you, great! If you are interested, but require additional details to be comfortable, please feel free to privately message Erik and me.

Characters:
The following 8 roles are present onboard the prototype submarine. A full game will see all these characters controlled by players.

- Chief Engineer/Project Leader
- Pilot/Navigator
- Second Pilot/Engineer
- Communications/Sonar Operations
- Computer Specialist
- Dive Chief/Biologist
- Oceanographer/Geologist
- Medic

If possible, we would like for each of these roles to be claimed in advance by players - feel free to discuss and claim roles in the comments. This is especially important because...

Character customization:
As this adventure is set in the modern day, Erik and I were hoping to customize character sheets and a few props/keepsakes with players' personal information, for anyone who's comfortable with that. If you would like to partake, please email Erik and me the following:

- Your first and last name (nicknames are fine)
- Age
- A business/yearbook-style headshot.

brian.bauman@paizo.com
erik.keith@paizo.com

What to bring:
We'll have all the supplies you'll need, but lucky dice, pencils, and water are always good to bring!

If you have any questions, post them here or message Erik or me directly.

Thanks - we're really looking forward to this!

Paizo Employee Software Developer

Jacob Blair wrote:
My group and I will be coming from Indianapolis for the first time to PaizoCon on late Tuesday night, staying a full week.

As a Hoosier native who grew up attending GenCon, I can assure you the Pacific Northwest will be a treat!

Paizo Employee Software Developer

Hello, Janet

I'm sorry this has been a frustrating experience for you. I emulated your account and was able to download five or so PDFs. Can you please send me a few of the titles that are missing from your downloads page?

Paizo Employee Software Developer

This sounds like a browser caching issue due to our CDN not having an available origin server for several hours on Saturday. Try a second browser or computer, or clearing the cache in your main browser.

Paizo Employee Software Developer

Black Dow - it sounds like a browser caching issue. Try a second browser or computer, or clearing the cache in your main browser.

Paizo Employee Software Developer

3 people marked this as a favorite.

Earlier today, one of our application servers had trouble properly accessing our internal caching system, so some content-heavy pages (that take advantage of the caching) were timing out. This includes some forum and store pages. One of our sysadmins resolved that issue at around 2:00 PM PST Sunday, so this issue should be eliminated or greatly reduced since then. Additionally, things should be less sluggish.

Paizo Employee Software Developer

Hello, Scott

Can you please PM me with additional details:

Who were you logged in as?
Has this happened to you before?

Paizo Employee Software Developer

1 person marked this as a favorite.

Not only were we able to reproduce this issue, but we also determined the root cause and resolved it.

RSS should work properly now, and should no longer have intermittent issues. Please let us know if you continue to have trouble.

Paizo Employee Software Developer

Glad it's working out! Enjoy the holidays! I sure will. :)

Paizo Employee Software Developer

1 person marked this as a favorite.

We're currently crossing our Is and dotting our Ts over here, and expecting to push v1.61 tomorrow morning. This release is a sizable one, and we want to make sure it's ready. We don't anticipate any downtime for the code roll.

Again, thanks for all the patience on this aggravating issue.

Paizo Employee Software Developer

Hello, trollbill!

That error indicates that you have downloaded the file in the past, but it has since expired. Clicking the "Problems downloading this file?" link below the digital product should regenerate it for you and resolve your issue!

Paizo Employee Software Developer

Hello, Fourshadow.

This almost certainly indicates that you've downloaded that book in the past, and the generated file has since expired. You should be able to click the "problems downloading this file?" link in your downloads page, which will generate a new copy for you to download.

Please let us know if this solution doesn't work for you.

Paizo Employee Software Developer

3 people marked this as a favorite.

We appreciate your patience.

This issue is planned to be included in release v1.61, which is currently in QA. We are hoping to deploy on the 19th or the 20th, prior to Thanksgiving.

Paizo Employee Software Developer

When the personalization is complete, the link with the file name will download the file for you. The "Problems" link that appears below that is for if the generated download link doesn't work properly. Clicking on the "Problems" link restarts the personalization process, which is why you're getting caught in a loop.

When you see the "Problems" link, clicking the larger link with the document name and file size above it should get you the file you want. Please let me know if this doesn't work for you.

As an aside, the 60-seconds notification is a worst-case scenario. Most personalization is completed in less than 10 seconds.

Paizo Employee Software Developer

Hello, Qstor.

While emulating your account permissions, I was able to download the file you attempted to download yesterday - as well as several other files - without incident.

Can you please provide more detail about the files you are attempting to download, the page you're on, the clicks you're making, and the manner in which things seem to be going wrong?

Paizo Employee Software Developer

We're looking at about 2-4 weeks for our next update.

Paizo Employee Software Developer

1 person marked this as a favorite.

This issue should be resolved. Thanks for giving us notice.

Terminalmancer was in the ballpark - the issue stemmed from a bug in our HTTPS-everywhere implementation, which was fixed this morning.

Paizo Employee Software Developer

3 people marked this as a favorite.

This has been resolved. You should find yourselves properly forced to HTTPS on all pages, all the time.

We are aware that we still have "mixed" secure pages, wherein pictures or similarly unimportant assets are requested over HTTP, but the default on Paizo.com is now HTTPS all the time, and we're working on migrating the HTTP links accumulated from the last 15 years of content generation.

Paizo Employee Software Developer

1 person marked this as a favorite.

Merged duplicates.

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