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My copy of Dark Archive arrived today! Sadly, I've never seen anything more mangled by a trip through the mail. The thing arrived in a literal U-shape. Paizo will get it sorted, but still... that's a big buzzkill, haha.
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The conversation was about whether people should get the PDFs earlier/a set time, you don't get to declare otherwise, and acting like this just makes you look ridiculous and petty.
There's plenty of ACTIVE threads concerning the state of CS, of which has absolutely nothing to do with the above.
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Well, there's still a small chance I'll have my pdfs by release date (i.e. tomorrow), and my hard copies next week.
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It shouldnt, but in my experience it can.
Id send CS an email soon as the shipping window has officially closed asking them to kick it along manually.
They used to announce when all subs should have shipped. Id wait for that if I were you because it might look fine to them at the moment.
I'm waiting to see what happens with the two items that *were* in my order but are now in my sidecart because I started two new subs. Not to mention the two things that I pre-ordered which aren't available yet, but are not in my sidecart where they should be, because the orders think they're "backordered". What I know for sure is that you can't trust your order history in between the time they put out the authorization email and the time they actually ship your order. Which I'm beginning to wonder if that might not be some time after GenCon.
Can someone in CS please let us know if shipping has finished? My order hasn't shipped yet
Thanks
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It varies month by month, but usually finishes around street date or a few days before.
My knowledge is a little out of date, but they used to post in these monthly threads and confirm when they’d “finished” - at which point there were always a bunch of stuck, forgotten or otherwise quirky orders which need to get pushed along.
previously, it used to be counterproductive to ask them to check before the subscription run had completed - since it may well look fine from their end, even though a backordered glitch is about to cause a problem. So if you query it before the shipping window has closed they won’t know what to fix, and then you’ll have to wait and re-notify them again after the dust has settled.
The caveat to all of that is that I was only here when there was a CS subforum. I don’t know how the subscription processes have changed given the new world of an announcement forum, rather than a forum dedicated to customer service.
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Heres the kind of thing they used to do each month.
Looks like it’s a bit ad hoc. My advice would be wait until the weekend and if you haven’t seen it by then, email customer service.
(My subscription order hasn’t shipped yet either - probably because I switched things around. I plan on waiting until Monday and then I’ll be emailing again to get them to look into it).
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It's good to have Steve back answering questions, just showing appreciation again here.
Shipping window definitely varies. I take whatever is posted on the announcement post as a guidance more than a set in stone timeline.
As for shipping being finished. They typically do stop in and let us know when it is complete. If they haven't spoken up they haven't finished, someone should update the main post from the 22nd though to appease some of the worries that people may have gotten missed.
At this point I would say shipping is still on going, and until someone stops in and says it is complete I wouldn't worry too much about not getting notice yet.
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Shipping is taking longer because the number of product is huge and we are also shipping to Gen Con. Thanks for your patience and patronage!
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Shipping is taking longer because the number of product is huge and we are also shipping to Gen Con. Thanks for your patience and patronage!
Hi, Aaron, thanks for the update! My concern is that this is the third time I have had to renew my order approval. It has already fallen off at my CC company.
Fri, Jul 22, 2022 $$$$ Payment authorization
Expires tomorrow
I should leave the money there in the case of shipping, but would I need to reauthorize the order manually, or will CS do it?
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I'm waiting to see what happens with the two items that *were* in my order but are now in my sidecart because I started two new subs. Not to mention the two things that I pre-ordered which aren't available yet, but are not in my sidecart where they should be, because the orders think they're "backordered". What I know for sure is that you can't trust your order history in between the time they put out the authorization email and the time they actually ship your order. Which I'm beginning to wonder if that might not be some time after GenCon.
If it helps? I had the same thing happen with an item when I started a new subscription. That book shipped by itself yesterday; I'm still waiting for the original order to ship out.
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Sometimes it feels like Paizo's system does whatever it wants, no matter what *we* would like. :-)
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Shipping is taking longer because the number of product is huge and we are also shipping to Gen Con. Thanks for your patience and patronage!Hi, Aaron, thanks for the update! My concern is that this is the third time I have had to renew my order approval. It has already fallen off at my CC company.
Fri, Jul 22, 2022 $$$$ Payment authorization
Expires tomorrowI should leave the money there in the case of shipping, but would I need to reauthorize the order manually, or will CS do it?
They should do it. At least, that's what they did the one time it happened to me.
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Heres the kind of thing they used to do each month.
Looks like it’s a bit ad hoc. My advice would be wait until the weekend and if you haven’t seen it by then, email customer service.
(My subscription order hasn’t shipped yet either - probably because I switched things around. I plan on waiting until Monday and then I’ll be emailing again to get them to look into it).
Thanks for the advice, Monday is my next day off so will wait until then.
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Payment authorisations that have expired should be reauthed and then immediately settled when your books ship.
Only trap is to remember that funds you saw held a few weeks back will now be taken out "for real". That can sometimes feel like being double charged.
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My watch has ended
When I balance my checkbook (are those still a thing?) I just make sure the funds for my subscriptions are in my account by day one of the shipping window, and then consider the money spent at that time. So it doesn't matter if it takes a few weeks for the shipment to go out, I have already accounted for the expense.
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When I balance my checkbook (are those still a thing?) I just make sure the funds for my subscriptions are in my account by day one of the shipping window, and then consider the money spent at that time. So it doesn't matter if it takes a few weeks for the shipment to go out, I have already accounted for the expense.
TBH, this is why I put this sub on a low-limit credit card, along with other things like Kickstarter, where I'm never 100% sure when the charge will come. I hate things hitting my checking randomly.
The CS Team has solved the last batch of problems and communicated to me!
Thank you, CS Team and Warehouse Team! Here is to more relaxed times!
My watch has ended!
Mine hasn't. :-(
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Mine hasn't. :-(The CS Team has solved the last batch of problems and communicated to me!
Thank you, CS Team and Warehouse Team! Here is to more relaxed times!
My watch has ended!
Since you seem to be in the same boat as I am at the moment, would you mind checking to see if your pending order has a message that it's "Waiting for backordered product(s)" near the bottom? I just noticed mine does, and I'm curious if my order isn't being filled because of a glitch.
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Since you seem to be in the same boat as I am at the moment, would you mind checking to see if your pending order has a message that it's "Waiting for backordered product(s)" near the bottom? I just noticed mine does, and I'm curious if my order isn't being filled because of a glitch.Mine hasn't. :-(The CS Team has solved the last batch of problems and communicated to me!
Thank you, CS Team and Warehouse Team! Here is to more relaxed times!
My watch has ended!
I'm glad you mentioned that. I hadn't looked for anything like that, but yep, when I checked just now, I see:
Not yet shipped
Waiting for backordered product(s)
I'm curious what is backordered? The two new subscriptions I added resulted in a separate order being generated and RedShift Rally being sent out already. The Lost Omens Special Edition sub was tied to the new order. Surely something that just came out for this months sub and nonsub purchases isn't already on backorder?
Pathfinder Dark Archive Pocket Edition (from sidecart)
Starfinder Pact Worlds Pocket Edition (from sidecart)
Pathfinder Lost Omens: World Guide Special Edition (moved to a separate order)
Starfinder Adventure: Redshift Rally (moved to a separate order)
S Pathfinder Dark Archive
S Pathfinder Dark Archive Special Edition
S Starfinder Flip-Mat: Star Knight Starships
S Pathfinder Adventure Path #181: Zombie Feast (Blood Lords 1 of 6)
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I'm curious what is backordered? The two new subscriptions I added resulted in a separate order being generated and RedShift Rally being sent out already. The Lost Omens Special Edition sub was tied to the new order. Surely something that just came out for this months sub and nonsub purchases isn't already on backorder?
Pathfinder Dark Archive Pocket Edition (from sidecart)
Starfinder Pact Worlds Pocket Edition (from sidecart)
Pathfinder Lost Omens: World Guide Special Edition (moved to a separate order)
Starfinder Adventure: Redshift Rally (moved to a separate order)
S Pathfinder Dark Archive
S Pathfinder Dark Archive Special Edition
S Starfinder Flip-Mat: Star Knight Starships
S Pathfinder Adventure Path #181: Zombie Feast (Blood Lords 1 of 6)
My original order was for Redshift Rally, Dark Archive standard, Star Knight Starships map, and AP #181. Redshift became a separate order when I added the new subscription and shipped already too.
Sadly, this wouldn't be the first time something got glitchy with an order this time of year. I don't mind that the occasional accident happens, just so long as everyone knows there's really a problem. Hate to think twenty days after my order was created I'm still waiting because a computer is saying I'm not supposed to be getting my subscription.
Since you seem to be in the same boat as I am at the moment, would you mind checking to see if your pending order has a message that it's "Waiting for backordered product(s)" near the bottom? I just noticed mine does, and I'm curious if my order isn't being filled because of a glitch.
Now that you mentioned it, yeah, my order has that same note. I was going to wait until Monday to email CS, but I think I'll do it now. :-(
Email sent to CS.
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I’ve seen the “backorder even though it’s a current subscription item” glitch before. I think it stems from GenCon prep - setting aside stock for GenCon means they temporarily halt direct sales, even though they have stock.
That flows through to subscription displays, even though subs are actually filled prior to GenCon stock being dispatched.