Customer Service & Community Manager
|
The following information, including dates and expected products, is what we currently estimate and may change.
Subscribers attending PaizoCon 2018 may opt in to pick up their subscriptions until May 9th at 5:00 PM PST. After this time we are unable to make any alterations to the hold for pick up status of your account. Opt In or change your opt in status by visiting your My Subscription page. If you do not have a subscription and would like to pick up the starting item at PaizoCon, please contact customer service immediately after placing your order for the subscription so that we can ensure the product is set properly for subscription pick up.
Please note that items in your sidecart that are not your subscription items for May New Releases will not be available for pick up at the show.
- Pathfinder Subscription Products
Adventure Path: City in the Lion's Eye (War for the Crown 4 of 6)
Campaign Setting: —
Player Companion: Blood of the Ancients
Maps: Flip-Mat Carnival
Cards: —
Roleplaying Game: —
Modules: —
Pawns: Ruins of Azlant Pawn Collection
Adventure Card Game: Ultimate Intrigue Add-On Deck
Adventure Card Game Class Decks: —Starfinder Products
•Starfinder Adventure Path: —
•Starfinder Roleplaying Game: —
•Starfinder Accessories: Starfinder Pact Worlds Pawn Collection
•Starfinder Maps: Starship: The Sunrise Maiden - Non-Subscription Paizo Products
Please note that these are not subscription products, and will not be available to pick up as part of subscription pick up orders. If they are in your sidecart and you are picking up your order at PaizoCon, they will wait to ship with the following possible subscription order.
Pathfinder Flip-Mat Classics: Battlefield - Subscription Product by other Publishers
Comics: Spiral of Bones #3 (May be shipping in its own group)
Battles Miniatures: — - Authorization (Order Spawning) Date:
Thursday, May 10thMonday, May 14th
- Begin Shipping Estimate:
Monday, May 14th- TBD
- End Shipping Estimate: Wednesday, May 30th
- Street Date for Paizo Products: Wednesday, May 30st
For those who are not opting in to PaizoCon pick up:
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
For those who are opting in to PaizoCon Pick Up:
The schedule for people choosing to opt in is as follows:
- Wednesday, May 9th, 5:00pm PST — Ability to opt in or change preferences for PaizoCon pick up closes.
- May 11th-18th — We will create convention pick up orders, charge payment methods and grant PDFs. State tuned to the May thread for more details.
- May 25th- May 28th — Pick up your subscription items from the Paizo booth at PaizoCon 2018.
Unfortunately we are not able to include any other items for PaizoCon pick up. If you have other items in your sidecart they will wait until the next available subscription to ship.
Shipping & Handling & Sales Tax:
Pick up orders are not charged shipping & handling, but are charged Washington sales tax (10%).
What do I need to pick up my subscription items?
Bring your ID, and make sure you know what email address you use for logging into Paizo.com. Printing off your order confirmation email or having it accessible on a smartphone is helpful, but not required.
I can't make it to PaizoCon, can my friend, family member, partner, husband/wife pick up my subscriptions?
Subscriptions must be picked up by the account holder. We will not release subscription pick ups to anyone but the subscriber.
If I don't have a subscription for a product line, can I still sign up for one and choose to pick it up at PaizoCon?
Yes! Just start the subscription like normal, opt in on your My Subscription page and contact customer.service@paizo.com immediately after subscribing to ensure the starting products are correctly set.
If you have any questions or concerns about PaizoCon pick up please let us know as soon as possible, as the closer it gets to the show, the harder some issues are to resolve. You can email us, customer.service@paizo.com, you can post in the Customer Service forum, or you can give us a call (425-250-0800, Monday through Friday, 10:00 AM - 5:00 PM Pacific time).
While I eagerly await a resolution to the second part of my April shipment, I have a timely question for anyone to answer, customer service or otherwise...
Can I purchase Paizo gift certificates using pre-purchased Visa or MasterCard gift cards?
My intent is to continue using store credit to pay for my monthly subscriptions. But I'd prefer to use Visa or MasterCard pre-paid gift cards to purchase the store credit.
Thank you in advance for a response. This directly affects how I go about paying for my upcoming May subscriptions.
(I've asked a similar question in the past w/o receiving an answer, so I've posted this same question in the April thread).
| 2 people marked this as a favorite. |
While I eagerly await a resolution to the second part of my April shipment, I have a timely question for anyone to answer, customer service or otherwise...
Can I purchase Paizo gift certificates using pre-purchased Visa or MasterCard gift cards?
My intent is to continue using store credit to pay for my monthly subscriptions. But I'd prefer to use Visa or MasterCard pre-paid gift cards to purchase the store credit.
Thank you in advance for a response. This directly affects how I go about paying for my upcoming May subscriptions.
(I've asked a similar question in the past w/o receiving an answer, so I've posted this same question in the April thread).
You can. I've done it. The primary thing you need to do is go onto the gift card web site and set up your name/address on the gift card so Paizo's back end card validation will work.
How exactly you go about that depends on the gift card, but every gift card I've ever purchased has had a web site that goes along with it.
Order creation is now delayed until Monday.
Have a great weekend!
We have to delay the order creation until tomorrow.
Order creation is now delayed until Monday.
Just to flag that Pathfinder AP #130 is not showing anywhere on the My Subscriptions page in my account. The next volume to ship according to that page is PF #131 which is incorrect. Appreciate that info is not always accurate but given I've not had April SF AP volume yet I wanted to avoid a problem with May's shipment as well.
Thanks
That typically happens when the system is getting ready to ship subscriptions.
| 2 people marked this as a favorite. |
Order creation has started!
Yeah! Auth email received.
Do we know when shipping will start?
I can't wait for the pawns personally. :-)
A common problem I have seen reported in this forum is the breakup of subscription (and other) orders into weird combinations of multiple packages even though it would seem to make more sense in most cases for all of the ordered items to be shipped together.
Auth email received. All looks good.
Auth appears to be all wrapped up. If your order has issues, please let us know by email/starting a new thread as soon as possible. We're going to start shipping things out as soon as we can (probably late this afternoon or first thing tomorrow).
Yea! Looking forward to "Blood of the Ancients"!
Have you guys managed to reduce your S&H? I could swear that the S&H for a single AP used to be more.
My (international) shipping is also down, by about 3$.
I think that's the cheapest international shipping I've had anywhere, ever.
I noticed that as well, I was afraid to say anything in case it was a glitch. :-)
No, I don't think it's a glitch anymore, I think it's correct.
I think they started on Wednesday the 16th (possibly Tuesday 15th, based on Sara's post above).
I suspect they'll struggle to get it all wrapped up before Paizocon, given the delay in authorisations this month. So I can't imagine it being any sooner than the 30th (Friday 1st June would be my guess).
The question is whether I'll get my May shipments before I get my June authorization email. :-)
The question is whether I'll get my May shipments before I get my June authorization email. :-)
And some of us are still waiting for our April shipments...
The question is whether I'll get my May shipments before I get my June authorization email. :-)And some of us are still waiting for our April shipments...
Count me in the "still waiting for April shipments" group. My books and my Hydra miniature are sitting somewhere in the warehouse, waiting for their escape. Thankfully, I was lucky enough to get my Jungle of Despair case.
Did you get any part of your order, or is the whole thing still hung up?
The customer service log says they are caught up through May 7th. My guess is that just means private emails to customer service, otherwise I think I'd have heard from them by now.
The question is whether I'll get my May shipments before I get my June authorization email. :-)And some of us are still waiting for our April shipments...Count me in the "still waiting for April shipments" group. My books and my Hydra miniature are sitting somewhere in the warehouse, waiting for their escape. Thankfully, I was lucky enough to get my Jungle of Despair case.
Did you get any part of your order, or is the whole thing still hung up?
The customer service log says they are caught up through May 7th. My guess is that just means private emails to customer service, otherwise I think I'd have heard from them by now.
Like you, I got the Jungle of Despair case, but no Hydra or books. My order page now lists them as part of the May shipment.
I see people talking about shipping, personally I would be happy with USPS Media Mail for my books. Until, They are authorized for Society use they don't hold much worth to me.
USPS rules prohibit Paizo from using USPS Media Mail shipping options. See this comment from Vic. Those standards are still in effect according to the USPS website.
So any chance that UPS shipping for orders to Germany will work again?
|
USPS rules prohibit Paizo from using USPS Media Mail shipping options. See this comment from Vic. Those standards are still in effect according to the USPS website.
Looked at a Player Companion and my Advanced Player's Guide and both of those would qualify as "incidental announcements of books". I've seen novels with more book announcements in them than what I saw in the 2 I checked.
I think the real reason is that they don't want the extra hassle of even more separated shipments as only the books and audio recordings qualify. Flip-mats, and other non-bound materials would have to ship separately.
I'm sure that if I took any of the books in and talked with the MDO at the local P&DC or the NDC about an hour from here they would say that they qualify.
|
USPS rules prohibit Paizo from using USPS Media Mail shipping options.I'm sure that if I took any of the books in and talked with the MDO at the local P&DC or the NDC about an hour from here they would say that they qualify.
Paizo work in this business and their whole job is resolving these issues. They do that literally for a living. May I ask what are your credentials before believing your anonymous messageboard conjecture over their official statement?
I, like jhallum, have the same issue. I received one of my shipments, the Ultimate Intrigue box, but none of the other ones and I know that the June Auths should be coming soon. Just want to make sure I keep enough funds in my account so the other three shipments for May can get going soon..
Hello Jhallum,
The other part of your order is on a pick list right now, so it should be on its way any time now.
Hello Shadow,
The same is true for your order. It should be on its way any time now.