May 2018 New Release Shipping & PaizoCon Pick Up


Customer Service

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Paizo Employee Customer Service & Community Manager

The following information, including dates and expected products, is what we currently estimate and may change.

Subscribers attending PaizoCon 2018 may opt in to pick up their subscriptions until May 9th at 5:00 PM PST. After this time we are unable to make any alterations to the hold for pick up status of your account. Opt In or change your opt in status by visiting your My Subscription page. If you do not have a subscription and would like to pick up the starting item at PaizoCon, please contact customer service immediately after placing your order for the subscription so that we can ensure the product is set properly for subscription pick up.

Please note that items in your sidecart that are not your subscription items for May New Releases will not be available for pick up at the show.

The deadline to opt in or change preferences for PaizoCon pick up of subscriptions is Wednesday, May 9th at 5:00 PM PST.

New Releases in May


  • Pathfinder Subscription Products
    Adventure Path: City in the Lion's Eye (War for the Crown 4 of 6)
    Campaign Setting: —
    Player Companion: Blood of the Ancients 
    Maps: Flip-Mat Carnival
    Cards: —
    Roleplaying Game: —
    Modules: —
    Pawns: Ruins of Azlant Pawn Collection
    Adventure Card Game: Ultimate Intrigue Add-On Deck
    Adventure Card Game Class Decks: —

    Starfinder Products
    •Starfinder Adventure Path: —
    •Starfinder Roleplaying Game: —
    •Starfinder Accessories: Starfinder Pact Worlds Pawn Collection
    •Starfinder Maps: Starship: The Sunrise Maiden

  • Non-Subscription Paizo Products
    Please note that these are not subscription products, and will not be available to pick up as part of subscription pick up orders. If they are in your sidecart and you are picking up your order at PaizoCon, they will wait to ship with the following possible subscription order.
    Pathfinder Flip-Mat Classics: Battlefield

  • Subscription Product by other Publishers
    Comics: Spiral of Bones #3 (May be shipping in its own group)
    Battles Miniatures: —

  • Authorization (Order Spawning) Date: Thursday, May 10th Monday, May 14th
  • Begin Shipping Estimate: Monday, May 14th - TBD
  • End Shipping Estimate: Wednesday, May 30th
  • Street Date for Paizo Products: Wednesday, May 30st

For those who are not opting in to PaizoCon pick up:
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

For those who are opting in to PaizoCon Pick Up:
The schedule for people choosing to opt in is as follows:


  • Wednesday, May 9th, 5:00pm PST — Ability to opt in or change preferences for PaizoCon pick up closes.
  • May 11th-18th — We will create convention pick up orders, charge payment methods and grant PDFs. State tuned to the May thread for more details.
  • May 25th- May 28th — Pick up your subscription items from the Paizo booth at PaizoCon 2018.

Unfortunately we are not able to include any other items for PaizoCon pick up. If you have other items in your sidecart they will wait until the next available subscription to ship.

Shipping & Handling & Sales Tax:
Pick up orders are not charged shipping & handling, but are charged Washington sales tax (10%).

What do I need to pick up my subscription items?
Bring your ID, and make sure you know what email address you use for logging into Paizo.com. Printing off your order confirmation email or having it accessible on a smartphone is helpful, but not required.

I can't make it to PaizoCon, can my friend, family member, partner, husband/wife pick up my subscriptions?
Subscriptions must be picked up by the account holder. We will not release subscription pick ups to anyone but the subscriber.

If I don't have a subscription for a product line, can I still sign up for one and choose to pick it up at PaizoCon?
Yes! Just start the subscription like normal, opt in on your My Subscription page and contact customer.service@paizo.com immediately after subscribing to ensure the starting products are correctly set.

The deadline to opt in or change preferences for PaizoCon pick up of subscriptions is Wednesday, May 9th, at 5:00pm PST.

If you have any questions or concerns about PaizoCon pick up please let us know as soon as possible, as the closer it gets to the show, the harder some issues are to resolve. You can email us, customer.service@paizo.com, you can post in the Customer Service forum, or you can give us a call (425-250-0800, Monday through Friday, 10:00 AM - 5:00 PM Pacific time).

Paizo Employee Customer Service & Community Manager

I believe I have set it up so that Comics subscribers who's Spiral of Bones #2 is in their sidecart to ship with May subscriptions will have it for pick up at PaizoCon.

Grand Lodge

Pathfinder Adventure Path, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Am I correct to assume the shipping authorization date is May 10th, not the 14th, as the 14th is a Sunday?

Paizo Employee Customer Service & Community Manager

Lindley Court wrote:
Am I correct to assume the shipping authorization date is May 10th, not the 14th, as the 14th is a Sunday?

Fixed!

Scarab Sages

1 person marked this as a favorite.
Pathfinder Battles Case Subscriber; Pathfinder Card Game, Companion, Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Charter Superscriber

My April stuff has not even shipped yet.

Paizo Employee Customer Service & Community Manager

Shem wrote:
My April stuff has not even shipped yet.

Just sent an email.


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

While I eagerly await a resolution to the second part of my April shipment, I have a timely question for anyone to answer, customer service or otherwise...

Can I purchase Paizo gift certificates using pre-purchased Visa or MasterCard gift cards?

My intent is to continue using store credit to pay for my monthly subscriptions. But I'd prefer to use Visa or MasterCard pre-paid gift cards to purchase the store credit.

Thank you in advance for a response. This directly affects how I go about paying for my upcoming May subscriptions.

(I've asked a similar question in the past w/o receiving an answer, so I've posted this same question in the April thread).

Owner - House of Books and Games LLC

2 people marked this as a favorite.
Pigraven wrote:

While I eagerly await a resolution to the second part of my April shipment, I have a timely question for anyone to answer, customer service or otherwise...

Can I purchase Paizo gift certificates using pre-purchased Visa or MasterCard gift cards?

My intent is to continue using store credit to pay for my monthly subscriptions. But I'd prefer to use Visa or MasterCard pre-paid gift cards to purchase the store credit.

Thank you in advance for a response. This directly affects how I go about paying for my upcoming May subscriptions.

(I've asked a similar question in the past w/o receiving an answer, so I've posted this same question in the April thread).

You can. I've done it. The primary thing you need to do is go onto the gift card web site and set up your name/address on the gift card so Paizo's back end card validation will work.

How exactly you go about that depends on the gift card, but every gift card I've ever purchased has had a web site that goes along with it.

Paizo Employee Customer Service & Community Manager

We have hit or miss luck on whether a certain type of Visa or MasterCard gift card will work. If you do have issues let customer service know and we will do our best to help you, but we have had the odd 3rd party gift card not process on our end.

Paizo Employee Customer Service & Community Manager

We have to delay the order creation until tomorrow.

Customer Service Representative

Order creation is now delayed until Monday.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Have a great weekend!


Sara Marie wrote:
We have to delay the order creation until tomorrow.
Sharaya wrote:
Order creation is now delayed until Monday.

*whistles innocently, off to the side*


Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Just to flag that Pathfinder AP #130 is not showing anywhere on the My Subscriptions page in my account. The next volume to ship according to that page is PF #131 which is incorrect. Appreciate that info is not always accurate but given I've not had April SF AP volume yet I wanted to avoid a problem with May's shipment as well.

Thanks


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

That typically happens when the system is getting ready to ship subscriptions.

Customer Service Representative

2 people marked this as a favorite.

Order creation has started!

Silver Crusade

Pathfinder Companion, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Yeah! Auth email received.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Do we know when shipping will start?

I can't wait for the pawns personally. :-)


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

A common problem I have seen reported in this forum is the breakup of subscription (and other) orders into weird combinations of multiple packages even though it would seem to make more sense in most cases for all of the ordered items to be shipped together.

Liberty's Edge

Pathfinder Companion Subscriber

Have you guys managed to reduce your S&H? I could swear that the S&H for a single AP used to be more.


Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Auth email received. All looks good.

Paizo Employee Customer Service & Community Manager

Auth appears to be all wrapped up. If your order has issues, please let us know by email/starting a new thread as soon as possible. We're going to start shipping things out as soon as we can (probably late this afternoon or first thing tomorrow).


Sara Marie wrote:
Auth appears to be all wrapped up. If your order has issues, please let us know by email/starting a new thread as soon as possible. We're going to start shipping things out as soon as we can (probably late this afternoon or first thing tomorrow).

Yea! Looking forward to "Blood of the Ancients"!


Pathfinder Starfinder Adventure Path Subscriber
Samy wrote:
Have you guys managed to reduce your S&H? I could swear that the S&H for a single AP used to be more.

My (international) shipping is also down, by about 3$.

I think that's the cheapest international shipping I've had anywhere, ever.

Liberty's Edge

Pathfinder Companion Subscriber

Indeed. If that's working as intended, then I might seriously consider staying on for Return of the Runelords (which I had originally considered not getting). The international shipping rate I'm getting right now is really good.

Grand Lodge

Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber
Samy wrote:
Have you guys managed to reduce your S&H? I could swear that the S&H for a single AP used to be more.

My UPS ground shipping on the AP and Companion to Alabama is almost $23. Are you using the standard shipping?

-Skeld

Liberty's Edge

Pathfinder Companion Subscriber

Chose the cheapest option available, I think it's down about $2.5 from what it used to be a year or two ago.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I noticed that as well, I was afraid to say anything in case it was a glitch. :-)

Liberty's Edge

Pathfinder Companion Subscriber

Yeah we'll get it revoked now because of me. Sorry guys!


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

No, I don't think it's a glitch anymore, I think it's correct.

Silver Crusade

Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

The shipping seemed to drop substantially around January, especially for just an AP volume within the US.


Pathfinder Maps, Pawns Subscriber

so what day did they start shipping and 30th is the last day to ship?


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I think they started on Wednesday the 16th (possibly Tuesday 15th, based on Sara's post above).

I suspect they'll struggle to get it all wrapped up before Paizocon, given the delay in authorisations this month. So I can't imagine it being any sooner than the 30th (Friday 1st June would be my guess).


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

The question is whether I'll get my May shipments before I get my June authorization email. :-)


Pathfinder Battles Case Subscriber; Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Ed Reppert wrote:
The question is whether I'll get my May shipments before I get my June authorization email. :-)

And some of us are still waiting for our April shipments...


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber
Bluescale wrote:
Ed Reppert wrote:
The question is whether I'll get my May shipments before I get my June authorization email. :-)
And some of us are still waiting for our April shipments...

Count me in the "still waiting for April shipments" group. My books and my Hydra miniature are sitting somewhere in the warehouse, waiting for their escape. Thankfully, I was lucky enough to get my Jungle of Despair case.

Did you get any part of your order, or is the whole thing still hung up?

The customer service log says they are caught up through May 7th. My guess is that just means private emails to customer service, otherwise I think I'd have heard from them by now.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Pigraven wrote:
Bluescale wrote:
Ed Reppert wrote:
The question is whether I'll get my May shipments before I get my June authorization email. :-)
And some of us are still waiting for our April shipments...

Count me in the "still waiting for April shipments" group. My books and my Hydra miniature are sitting somewhere in the warehouse, waiting for their escape. Thankfully, I was lucky enough to get my Jungle of Despair case.

Did you get any part of your order, or is the whole thing still hung up?

The customer service log says they are caught up through May 7th. My guess is that just means private emails to customer service, otherwise I think I'd have heard from them by now.

Like you, I got the Jungle of Despair case, but no Hydra or books. My order page now lists them as part of the May shipment.

Scarab Sages

Pathfinder Adventure, Companion, Lost Omens, Maps, Rulebook Subscriber; Starfinder Charter Superscriber

I see people talking about shipping, personally I would be happy with USPS Media Mail for my books. Until, They are authorized for Society use they don't hold much worth to me.


Pathfinder Card Game Subscriber
maldar wrote:
I see people talking about shipping, personally I would be happy with USPS Media Mail for my books. Until, They are authorized for Society use they don't hold much worth to me.

USPS rules prohibit Paizo from using USPS Media Mail shipping options. See this comment from Vic. Those standards are still in effect according to the USPS website.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

So any chance that UPS shipping for orders to Germany will work again?

Paizo Employee Customer Service & Community Manager

Sent you an email Zaister.

Liberty's Edge

Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Can I get an update on shipments? I received an email that one of my four subscription items had shipped on Tuesday, but nothing on the other three. Order 5111598.

Thanks for any help you can give.

Liberty's Edge

Pathfinder Companion Subscriber

Can we get a June thread so we can get some sort of a rough idea on the estimated timeframes?

Scarab Sages

Pathfinder Adventure, Companion, Lost Omens, Maps, Rulebook Subscriber; Starfinder Charter Superscriber
Hawkmoon269 wrote:
USPS rules prohibit Paizo from using USPS Media Mail shipping options. See this comment from Vic. Those standards are still in effect according to the USPS website.

Looked at a Player Companion and my Advanced Player's Guide and both of those would qualify as "incidental announcements of books". I've seen novels with more book announcements in them than what I saw in the 2 I checked.

I think the real reason is that they don't want the extra hassle of even more separated shipments as only the books and audio recordings qualify. Flip-mats, and other non-bound materials would have to ship separately.

I'm sure that if I took any of the books in and talked with the MDO at the local P&DC or the NDC about an hour from here they would say that they qualify.

Liberty's Edge

Pathfinder Companion Subscriber
maldar wrote:
Hawkmoon269 wrote:
USPS rules prohibit Paizo from using USPS Media Mail shipping options.
I'm sure that if I took any of the books in and talked with the MDO at the local P&DC or the NDC about an hour from here they would say that they qualify.

Paizo work in this business and their whole job is resolving these issues. They do that literally for a living. May I ask what are your credentials before believing your anonymous messageboard conjecture over their official statement?


I, like jhallum, have the same issue. I received one of my shipments, the Ultimate Intrigue box, but none of the other ones and I know that the June Auths should be coming soon. Just want to make sure I keep enough funds in my account so the other three shipments for May can get going soon..

Paizo Employee Customer Service Representative

Hello Jhallum,

The other part of your order is on a pick list right now, so it should be on its way any time now.

Paizo Employee Customer Service Representative

Hello Shadow,

The same is true for your order. It should be on its way any time now.

Liberty's Edge

Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Diego Valdez wrote:

Hello Jhallum,

The other part of your order is on a pick list right now, so it should be on its way any time now.

Thanks for the help Diego!

Jeremy

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