Is this forum the only way to contact costumer support without getting an automated response
Nope, you can also call the number at the bottom of this page, that should get you straight through to a human being (or at least someone doing a very good vocal impersonation of one) during business hours (which again are listed at the bottom of the page)
If you're outside the US and the call will be expensive, consider using Skype.
Thank you man have a merry Christmas
You too! And you're welcome :)
Just wanted to pop in and say that everything's gone just green with my subscription, and I wanted to thank Sara Marie and her customer service crew for their hard work :)
Customer Service Dire Care Bear Manager
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All orders that could have their shipping labels batch printed have been printed. We batch print some labels during subscriptions to help speed up the shipping process. When your label is printed you are charged for your order and we can no longer alter things on the order or cancel it. You'll get an email saying "A package containing X item(s) from Paizo Order #XXXXXXX is expected to ship from the Paizo warehouse by Tuesday, December 31 via..." The December 31st date is the last date we estimated these preprinted to still be shipping out. We have, in the past occasionally missed this date and I intentionally set this pretty far out to accommodate unexpected issues that might crop up. However, having the extra crew here over the weekend we made a lot of progress on subscription stuff and we estimate all of these pre-printed labels should be leaving the warehouse by Friday, December 20th.
The warehouse is chugging away at a mix of subscriptions and the backlog of sale stuff. I know the wait for many of you is anxious and I will try to keep providing updates of where we are at.
Standard shipping International customers: your confirmation email may have stated an incorrect transit time for your package of 3-10 business days. Your shipping confirmation will have the correct time frame for your location.
Genrally speaking:
Canada 7-11 business days
Uk & Australia: 10-20 OR 9-36 business days
Most other international addresses: 9-36 or 40 business days.
I take the 2-8 weeks as a given, but thanks for the update.
So if we added something to a subscription order after it was generated, would this take us out batch printing?
I just ask because the last few times I did get the email about going out in so many days even though I had added too said order and this time it seems that it has behaved differently. I was just wondering since you said all the batch printing was done.
It might, but whether an order gets a batch printed label is also dependent on other factors. There are lots of people who only had subscription items who do not go through the batch label run for other reasons.
Like me, so it would seem.
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Thank you Sara Marie, your customer service team, and the shipping team, for all the hard work that you guys do.
I really hope that you get a holiday break :)
(Even if it has to be in January....)
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Customer Service Dire Care Bear Manager
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Thank you Sara Marie, your customer service team, and the shipping team, for all the hard work that you guys do.
I really hope that you get a holiday break :)
(Even if it has to be in January....)
Thank you for the kind words. Paizo is closed for December 24th and 25th so employees can take a break and spend time with loved ones and/or relaxing :)
Oh, boy, I hope my stuff gets shipped before the holidays begin. ^^
It is worthless to pay extra for priority mail shipping if Paizo can't even get the subscriptions out on time. You had the entire month of november to get the sale packages out. Now the subscribers are being punished for your slow speed getting the sale packages sent. If you could not keep up with the sale packages you should have ended the sale or hired extra help instead of delaying the subscriptions.
I'm a subscriber...my shipment got to my house on Tuesday late afternoon.
I use Big Brown [UPS] regular rates...took barely 2 days after UPS got it in their big brown vans...just a bit over a full day actually.
Yeah, mine hasn't shipped yet, I'm hoping soon. I need to continue the adventures in the pathfinder comics,
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It is worthless to pay extra for priority mail shipping if Paizo can't even get the subscriptions out on time. You had the entire month of november to get the sale packages out. Now the subscribers are being punished for your slow speed getting the sale packages sent. If you could not keep up with the sale packages you should have ended the sale or hired extra help instead of delaying the subscriptions.
Priority shipping has nothing to do with when it ships. It has to do with how long it is in transit. Mine usually takes a day. (I live close to the flag pole).
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Customer Service Dire Care Bear Manager
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I was finally able to run some numbers and we are in a much better spot than I thought we were going to be tonight. Most of the November Great Golem sale orders have shipped, though I've got some cleaning up of the last week of November to nudge anything along that is still pending. A huge chunk of the subscriptions are done as well. I'll make sure I update again before we close for December 24-25th.
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Woo, my suscription shipped before the holidays! :)
I would also like to get an update. My plans for New Year's are pretty closely tied to my upcoming subscription shipment...
I'm right there with you Nullpunkt
Just wanted to drop in again and say that I received my book this afternoon and it's in perfect condition :)
Thanks Sara Marie, customer service, and warehouse crew! :D
Update, update?!
Would be cool to grant subscribers access to their PDF at the latest on the same day as the average subscriber gets access? *sad panda*
Ruyan.
Would be cool to grant subscribers access to their PDF at the latest on the same day as the average subscriber gets access? *sad panda*
This would be great. I doubt it's technically that simple, but it would be great. *also still waiting*
Paizo Customer Service Algorithm
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The warehouse staff is currently shipping orders at in an expeditious manner, and from the looks of it we're making excellent time. The estimates Sara Marie posts each month are the most accurate estimates we have, and you should receive confirmation emails (and PDF access) as soon as your shipment is processed and shipped from our warehouse.
Greetings everyone!
Just to echo what Erik mentioned a little while ago, our crew has been in since early this morning pounding away at orders and will be here for a while still tonight continuing to ship furiously.
We will be back at it bright and early tomorrow and I will give everyone another heads up as the week draws to a close.
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Thanks, Will. Appreciate the (as-per-usual) extra mile you guys go. :)
Well, there's finally a hold on my account! I've recieved an email telling me that my Inner Sea NPC Codex is expected to ship by the 31st, and I was able to download the pdf. The rest of my subscription items are still listed as pending, but from prior experience, they won't have long to go.
I'll admit, I've been getting more and more fed up of having to wait, but knowing my subs aren't far away now seems to have refreshed my patience somewhat. Curse the silly season for making everything slow...
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Two weeks since my order spawned.... really hoping to get that shipped email soon so I can get rolling on my Wardens PDF. I really feel like I was lied to when I said I wanted to split shipments this month so that comics didn't delay my module and the email response said that I didn't need to be concerned about it. Possibly the last subscription month for me.
Any more updates to December Subscription shipping? My order spawned on the 11th, and I got a authorization on my card on the 26th, but still nothing has shipped...
Well, today is the last day of estimated shipping, so im keeping my fingers crossed. Its been a long, frustrating month.
Customer Service Representative
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My order 2912290 had an authorization since Dec. 12th. and again on Dec. 26th. When should we expect access to the pdfs at least?
I show your order was processed for shipping earlier today. You can verify this from your Order History page.
~Justin Riddler
Customer Service
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Paizo Customer Service Algorithm
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Hey Folks,
We should have all of the subscription shipments processed by the end of the night. Nearly all of them have been processed and we're fulfilling the last ones currently. If your subscription shipment is still shown as pending at the end of the night please start a new messageboard post here in the customer service section regarding it and we'll try to get any remainders rounded up and shipped out as quickly as possible.
- Erik Keith
Customer Service
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Hey Folks,
We should have all of the subscription shipments processed by the end of the night. Nearly all of them have been processed and we're fulfilling the last ones currently. If your subscription shipment is still shown as pending at the end of the night please start a new messageboard post here in the customer service section regarding it and we'll try to get any remainders rounded up and shipped out as quickly as possible.
- Erik Keith
Customer Service
When does "the end of the night" fall?
(Still waiting for a shipping notice for order #2912443)
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Customer Service Dire Care Bear Manager
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December subscriptions are mostly out the door with a few stragglers still in the wings. If your subscription order has not yet shipped, please let us know by: starting your own, new thread for your order here in the customer service forums, by email (customer.service@paizo.com) or by phone (425-250-0800 M-F 10am-5pm PST). Please note, we are experiencing a high volume of customer service requests/issues at the moment, we will get to your request as soon as possible.
I'm closing this thread up as I am about to start the January Subscription thread.
thanks
sara marie