✪ October Subscription Shipping ✪


Customer Service

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Liberty's Edge

flash_cxxi wrote:

What is the status on Pathfinder: Munchkin?

It was originally part of my October Sub (it's in my sidecart) as it is relesed this month, but now it's been shifted to the December Sub (since there is no longer a November Sub).
Will it be available this month after all in time to be added to the October Sub or not?

Steve Jackson's site show that it is not yet available.

Liberty's Edge

Half of my Reaper Paints from my side-cart didn't get moved into my monthly shipment. Is this normal behaviour, because I really did need all my paints with this months shipment. They were all listed as in stock when I purchased them.

Silver Crusade

graywulfe wrote:
flash_cxxi wrote:

What is the status on Pathfinder: Munchkin?

It was originally part of my October Sub (it's in my sidecart) as it is relesed this month, but now it's been shifted to the December Sub (since there is no longer a November Sub).
Will it be available this month after all in time to be added to the October Sub or not?
Steve Jackson's site show that it is not yet available.

Is there more than one set of Munchkin Pathfinder? Because the one I do know about has been available since GenCon in August. Besides playing it there after a friend of mine bought it, I know I've seen it at local stores since then.

Lantern Lodge Customer Service Dire Care Bear Manager

Regarding Munchkin Pathfinder: There were a limited number available at Gen Con between Steve Jackson's booth and the Paizo booth. There were a few more available at New York City Comic Con over this last weekend, but I haven't heard anything with regards to an official release date. Since they are still showing as Preorder from our distributor our subscription order generation code did not add them into orders since it errs on the side of not delaying subscription orders.

Since the release of November items was pushed back to December, if you have it set to ship with your subscription, it won't ship until then. If you are hoping to get it in time for the winter holidays, I would recommend shipping it as soon as possible in its own order rather than holding it for subscriptions (email customer service or post in a thread if you need assistance in moving it).

Now, since we don't have a subscription shipment actually shipping in the month of November, if you read and understand the following risks, we can add your copy of Munchkin Pathfinder to your October order. Adding it to the October order will very likely delay the shipping of your October order until we have stock of this item and since we don't have Munchkin Pathfinder in the warehouse yet and we haven't heard anything about its release date we do not have an eta on when it will ship. If something happens and the arrival of the game is delayed to our warehouse, your October order will wait for it. Since its a third party product we have little control or knowledge over release dates and stock levels and arrival times. If you want to move you copy of Munchkin Pathfinder from your sidecart to your October order, email customer.service@paizo.com as soon as possible to assist you in getting it into your pending order. We will begin shipping orders in about 1-2 hours so you potentially have very little time.

Please let me know if you have further questions.

thanks
sara marie

Lantern Lodge Customer Service Dire Care Bear Manager

Fromper wrote:


Is there more than one set of Munchkin Pathfinder? Because the one I do know about has been available since GenCon in August. Besides playing it there after a friend of mine bought it, I know I've seen it at local stores since then.

There is the base set and and expansion: Gobsmacked! is due out in November.

Lantern Lodge Customer Service Dire Care Bear Manager

Brutal Ben wrote:
Half of my Reaper Paints from my side-cart didn't get moved into my monthly shipment. Is this normal behaviour, because I really did need all my paints with this months shipment. They were all listed as in stock when I purchased them.

Those paints have "will ship from warehouse" estimates of 8-16 and 9-17 business days. The code that generates subscription orders determined that it may delay the shipping of your subscription order and so it left them in the sidecart. Things listed with more than a 2-6* business day estimate are ordered on a "as needed" basis from our distributor. It means they take longer to ship, but it also means we can offer a much, much larger array of gaming products than if we only sold what was currently in our warehouse.

*currently 2-10 business day estimate for items in stock due to the high volume of new releases being shipped.

If you have further questions or concerns about this order, please email us at customer.service@paizo.com or post a new thread in the customer service messageboards.

thanks
sara marie

Lantern Lodge Customer Service Dire Care Bear Manager

We estimate beginning to ship today around 11am or 12pm PST we currently estimate to be finished will all new-release shipping by October 25th.

Lantern Lodge Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

Hey folks, quick update time!

We are pushing back shipping until tomorrow to clean up a few little issues that cropped up. We still estimate to finish by the 25th.

I did find some customers who did not get their subscription generated during the auth/order spawning. I'm going to be running those people through later tonight. So some of you may still see all your October items still estimated for December on your my subscription page, but that should be resolved by tomorrow morning.

Thank you all for your patience!


2 people marked this as a favorite.

You're earning your salary this month, Sara. Thanks for keeping an eye on things and keeping us up to date.


My order just spawned, everything looks great - thanks all!

Lantern Lodge Customer Service Dire Care Bear Manager

Everyone should have pending orders by now. If you don't and think you should, please let us know so we can assist you!

customer.service@paizo.com

Grand Lodge

Sara Marie wrote:

Everyone should have pending orders by now. If you don't and think you should, please let us know so we can assist you!

customer.service@paizo.com

I do NOT have a pending order at this time as of yet.

At least that I saw when I checked my email just now.


Majuba wrote:
My order just spawned, everything looks great - thanks all!

Alas, I spoke too soon. Very small problem:

This order contains the following items:
1 x Pathfinder #9 (paizo.com Exclusive) @ 3.19 = $3.19
1 x Pathfinder: Goblins! #3 (paizo.com Exclusive) @ 3.19 = $3.19
(Moved from order 1426622)
etc...

Pathfinder #9 and Goblins! #3 are the same item. Looks like the former spawned naturally with the current order, while the latter was shifted from the erroneous order spawned earlier.

If I do end up with two, I'll just add it to our local PFS prize pool. (Side note: just read Goblins! #2 - hilarious!)


Aren't those two different comics (the goblin spinoff being its own sequence)? Pathfinder #9 is a return to the adventures of the iconics, isn't it?

Sounds to me like goblins 3 spawned last week, but you have your subs set to "hold for monthly shipment".


Pathfinder #9 and Goblins #3 look like two separate products to me.


Yup, so far we've had Pathfinder#1 to #8, and Pathfinder:Goblins #1-#2, two different sequences of different comics, there should be one of each per month.


Gah - yes! Just wasn't expecting them at the same time! Not sure if my bank account can take... $3.19... n'mind. Also - very tired!

Thanks guys and gals!

Dark Archive Customer Service Representative

Deanoth,

Your pending order can be viewed on your Order History page.

~Justin Riddler
Customer Service

Lantern Lodge Customer Service Dire Care Bear Manager

Folks, we are still having some issues with this subscription shipping. I'll update when we know more details. Its looking like we will not be able to start subscription shipping today.

Silver Crusade

It'll come soon enough. :)

Don't stop believing!


1 person marked this as a favorite.
Mikaze wrote:

It'll come soon enough. :)

Don't stop believing!

Unfortunately, this video is not available in germany. I guess we are not a very believing country :/

Silver Crusade

Arthun wrote:
Mikaze wrote:

It'll come soon enough. :)

Don't stop believing!

Unfortunately, this video is not available in germany. I guess we are not a very believing country :/

...

Nah... too easy.

Dark Archive

Pathfinder Adventure Path Subscriber

My order is pending, but according to my bank account, I've been charged twice for the 18th. :c

Lantern Lodge Customer Service Dire Care Bear Manager

DeciusNero wrote:
My order is pending, but according to my bank account, I've been charged twice for the 18th. :c

You should be seeing one of the pending authorizations drop off within a day or so.

Dark Archive

Pathfinder Adventure Path Subscriber
Sara Marie wrote:
DeciusNero wrote:
My order is pending, but according to my bank account, I've been charged twice for the 18th. :c
You should be seeing one of the pending authorizations drop off within a day or so.

Wonderful. Thanks! :3

Lantern Lodge Customer Service Dire Care Bear Manager

Still pending.

Dark Archive

So Subscription unlikely to start shipping this week?

Lantern Lodge Customer Service Dire Care Bear Manager

magic d20 says: check back again later

:)

Dark Archive

Pathfinder Roleplaying Game Charter Superscriber

Do we have any realistic chance of orders starting to ship tomorrow or are we all going to be waiting till at least Monday? Basically, what's the DC of the check we need on that magic d20?

Scarab Sages

Now I really want Paizo to work with whomever makes the Magic 8-Ball to actually do a Magic d20 version. 8^)

Lantern Lodge Customer Service Dire Care Bear Manager

We have a manual work around for the issues we are currently experiencing. I'm going to see if we can get out some Battles shipments out today as those typically ship in their own box and have already gone past their release date.


Guess I picked the wrong month to put Ultimate Campaign in the sidecart. :(

Lantern Lodge Customer Service Dire Care Bear Manager

Sidecart, non-sidecart, doesn't really matter at this point. All new releases are tied up. My plan to attempt to manually process the battles is currently on hold pending a status update from the tech team.


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

So I guess this means nothing's shipping until at least Monday, except possibly Pathfinder Battles, right?

Dark Archive

1 person marked this as a favorite.
Pathfinder Roleplaying Game Charter Superscriber
Arazyr wrote:
Now I really want Paizo to work with whomever makes the Magic 8-Ball to actually do a Magic d20 version. 8^)

If you ever take a magic 8 ball apart, the thing inside it is actually already a 20-sided die, essentially, so it wouldn't take a lot of work... or else it would be a d20 inside a d20. d20-ception?

Dark Archive

I have no idea if it'd even be possible, but with shipping proving to be such a hassle this time around, it'd be fantastic if subscribers could access the .pdfs in the meantime. :x

Knowing my luck, the systems are completely intertwined to make that impossible. xD


Sara Marie wrote:
Sidecart, non-sidecart, doesn't really matter at this point. All new releases are tied up. My plan to attempt to manually process the battles is currently on hold pending a status update from the tech team.

I mostly meant in an, "Oh no, even more waiting than I'd expected," manner. But I know you and the other over at the Paizo end of things are trying your best to fix things, so I figured I'd keep the moaning to a minimum. :)

Dark Archive

Pathfinder Roleplaying Game Charter Superscriber
Christopher Harmon wrote:

I have no idea if it'd even be possible, but with shipping proving to be such a hassle this time around, it'd be fantastic if subscribers could access the .pdfs in the meantime. :x

Knowing my luck, the systems are completely intertwined to make that impossible. xD

Basically, yes. We're all out of luck until they get the pugwampis out of the works. We don't get our PDFs until after our packages begin physically being put together, AFAIR. That takes the shipping system to be up and running, so it'll be Monday or Tuesday or whenever the coding gods decide to grant the request for a "Magic Circle against Server Pugwampis" spell.

Lantern Lodge Customer Service Dire Care Bear Manager

8 people marked this as a favorite.

Good news everyone! We're pretty sure we can start shipping soon.

While we had this delay, comic #10 came in. We'll be running the order spawning for that and then begin the shipping process for everything.

Lantern Lodge Customer Service Dire Care Bear Manager

3 people marked this as a favorite.

Finished spawning the Pathfinder Comic #10 into orders. Running a report on new released orders and ... then gonna start shipping some stuff!

Shadow Lodge

Pathfinder Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

YAY! Any chance of seeing pdfs around this evening? I would really love to go through the Bestiary 4 before my game Halloween tonight, and find some good baddies to throw at my group.

Silver Crusade

Praise be unto Sara Marie!

Silver Crusade

WOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO


2 people marked this as a favorite.

May Abadar find our credit card numbers well, and may Desna bless our shipments.


1 person marked this as a favorite.
Pathfinder Adventure Path Subscriber
Sara Marie wrote:
Finished spawning the Pathfinder Comic #10 into orders. Running a report on new released orders and ... then gonna start shipping some stuff!

I think I speak for all subscribers when I say "SQUEEEEEEEEEE!!!"

Liberty's Edge

Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

I really wanted Blood of the Moon for today, at least the PDF but I do see the respawn but no shipping.

Lantern Lodge Customer Service Dire Care Bear Manager

1 person marked this as a favorite.

We've begun shipping out subscription shipments!

We have not yet printed labels yet. But the warehouse has done a lot of prep work so those should go fairly quickly when they begin.


Pathfinder Adventure Path Subscriber
Sara Marie wrote:

We've begun shipping out subscription shipments!

We have not yet printed labels yet. But the warehouse has done a lot of prep work so those should go fairly quickly when they begin.

SQUEEEEEE!!! ^_^

Dark Archive

It begins Muhahahahahahahahahahahahahahahaha

Liberty's Edge

Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Glad to hear it, Sara! =)

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