✪ October Subscription Shipping ✪

[Jim Groves]

Got my stuff shipped and my PDFs unlocked this morning. Warehouse crew must have started early, and for that they have my thanks! :D

[Matt Thomason]

Jim Groves wrote:

Got my stuff shipped and my PDFs unlocked this morning. Warehouse crew must have started early, and for that they have my thanks! :D

Yay!

<sits down to stare intently at email inbox>

C'mon PDFs. C'mon PDFs. I know you're on the way. You can do it, PDFs!

[carborundum]

Yes! Positive thoughts! F5! Positive thoughts! F5!

[DM Swan]

Got my "shipping" Email and downloaded my PDF today. Thanks Paizo team for your hard work this month. Hopefully the next AP subscription goes smooth for everyone.

[Laruuk]

Got my 'shipping' email at 8:17 am Pacific Time.

Yay! Thanks warehouse crew for working so hard!

:-D

Too bad I won't get home until afte 8 pm to download and peruse them... :-(

[Berinor]

Matt Thomason wrote:

Jim Groves wrote:

Got my stuff shipped and my PDFs unlocked this morning. Warehouse crew must have started early, and for that they have my thanks! :D

Yay!

<sits down to stare intently at email inbox>

C'mon PDFs. C'mon PDFs. I know you're on the way. You can do it, PDFs!

I'm right there with you. The delay might have something to do with adding a half dozen items since I got the "You'll ship soon" email on 10/15...

I hold myself blameless in the delays, though. I mean, even if those did cause the delay, Paizo made me buy those extra things... I couldn't help it!

[Matt Thomason]

Time for sleep here in the UK, so g'night subscription thread people, and fingers crossed for subscription orders to finish processing tomorrow! :)

And keep up the good work, Paizo people!

[carborundum]

Me 'n' you, Matt, tonight's the night!

[Jim Groves]

carborundum wrote:

Me 'n' you, Matt, tonight's the night!

You guys are troopers. I got my fingers crossed for you.

[Paris Crenshaw]

I'm hopeful I'll get my e-mail today/tonight, as well. In the meantime, I've been sating my appetite by perusing the monster stats from the Bestiary 4 data set in Hero Lab. ;)

[Sara Marie]

For those with Munchkin Pathfinder on your orders, we are waiting for our shipment of that game to come in. We expect it to arrive this week. If you would prefer to try and get your order out sooner, let me know and I can either put it in a new order or into your sidecart.

If it goes into your sidecart, it won't ship until the November shipment that isn't shipping out until December.

thanks
sara marie

[carborundum]

Jim Groves wrote:

You guys are troopers. I got my fingers crossed for you.

F5 No new mail

F5 No new mail
F5 No new mail
F5 No new mail
F5 No new mail
F5 Dear Jeff, A package containing...

Yes! There goes writing anything more tonight - I'm gonna read me some Pathfinder pdfs :-D

EDIT: Hey - this is your module! Awesome!!!

[Matt Thomason]

carborundum wrote:

Jim Groves wrote:

You guys are troopers. I got my fingers crossed for you.

F5 No new mail

F5 No new mail
F5 No new mail
F5 No new mail
F5 No new mail
F5 Dear Jeff, A package containing...

Yes! There goes writing anything tonight - I'm gonna read me some Pathfinder pdfs :-D

Yay!

Just got mine too :)

Also, my map subscription physical copies (which I had split into a separate envelope when the subscription orders were first spawned to avoid problems with UK customs, and which were dispatched early in this months sub process) arrived today! That was only about 10 days in transit to cross the atlantic :)

Fingers crossed for anyone else still waiting!

[Jim Groves]

carborundum wrote:

EDIT: Hey - this is your module! Awesome!!!

Indeed! I get a contributor hardcopy in the mail, but I was every bit as anxious to see the PDF as you guys!

[carborundum]

Matt Thomason wrote:

Yay! Just got mine too :)

Sweet - happy reading!

I submit to you that my books will now race your books across the Atlantic :-)

[Paris Crenshaw]

Sara Marie wrote:

For those with Munchkin Pathfinder on your orders, we are waiting for our shipment of that game to come in. We expect it to arrive this week. If you would prefer to try and get your order out sooner, let me know and I can either put it in a new order or into your sidecart.

If it goes into your sidecart, it won't ship until the November shipment that isn't shipping out until December.

thanks
sara marie

Aha! So that explains it. I shall continue to be patient.

And congratulations on your module publication, Jim!

[Rhuarc]

So, it is wednesday now and my order is still pending. Any new updates? :(

[Chumpstyle]

In the same boat as you Rhuarc. I'm surprised an update has not been provided (especially as matters of November/December subscriptions are being answered in other threads). Would think the pending October subscriptions would take precedence.

[Sara Marie]

Sorry about that, some stuff came up last night just as I was hoping to check in with the warehouse and I was unable to chat with them before I had to leave.

The bulk of the subscriptions have been shipped (some were shipped last night and are in the mail to leave today). A few stragglers are still going out.

Customer Service and the tech team are working on trying to comb through the order processing system to look for orders that might have slipped through the cracks when the fixes for the shipping issues were applied. If your subscriptionorder hasn't shipped yet and you can't figure out why, (ie: you didn't add any items like Munchkin Pathfinder or other items with longer "will ship from our warehouse" times, or didn't have any payment issues) let customer service know by one of the following methods: email: [e-mail], messageboards: by starting a new thread, phone: [phone] M-F 10am-5pm. We do have a pretty large customer service queue at the moment so thank you for your continued patience.

To ensure we see your question, please do not post order issues or questions in this thread.

thanks
sara marie

[Sara Marie]

Rhuarc and Chumpstyle,

I just checked on your orders specifically and they were in the category of orders that slipped through the crack in our earlier fixes. They are both in the queue to be shipped out. If you haven't seen them ship by the end of the day today, please let me know via a new CS thread or via email and we will get them shipped out first thing tomorrow morning.

Thanks
sara marie

[Chumpstyle]

Cool. Thanks much Sara. Glad we spoke up.

So are you all done, aside from these anomalies, with shipping October subs? If you are, I imagine their may be folks waiting/f5ing when they may be in the same scenario that Rhuarc and I were in. May save some frustration with a general all encompassing update on October subs. You may find more of these orders that slipped through in the process.

Just a thought.

[Sara Marie]

I just added it to the top of my first post in this thread :)

[Chumpstyle]

Sara Marie wrote:

I just added it to the top of my first post in this thread :)

Ah, so you have. Odd refresh issue it seems. Thanks again Sara (and crew).

[Sara Marie]

Chumpstyle wrote:

Sara Marie wrote:

I just added it to the top of my first post in this thread :)

Ah, so you have. Odd refresh issue it seems. Thanks again Sara (and crew).

Actually it looks like I never hit "submit" on my edits to that post. Should be up now.

[Rhuarc]

Got it now, thanks a lot!

[Heine Stick]

Unfortunately, mine's still pending and it only features 3 regular subscription items.

[Sara Marie]

I think everyone's October subs have shipped. If you don't know why yours hasn't shipped (ie payment failure that hasn't been resolved, or extra items that had longer ship from warehouse times, etc) please contact customer service so we can make sure your October Subscription order gets shipped as soon as possible.

If your order had Munchkin Pathfinder on it: our preorder has not yet arrived. We are ordering a small number from our main distributor to tide us over until our main order does arrive. They should be arriving Soon™.

I'm gonna go ahead and lock up this thread. If you have customer service issues, please start an individual thread for yourself or email us at [e-mail].

Thanks all!