✪ October Subscription Shipping ✪


Customer Service

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Very good news. I need my Pathfinder fix. :D

Liberty's Edge

Adventure Path Charter Subscriber; Pathfinder Adventure, Companion, Lost Omens, Pawns, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Rather then bump my old post, any word if the new mini catalogs made it into the orders? :)

Paizo Employee Customer Service Dire Care Bear Manager

We are trying to add them in but the catalogs are doing their darndest to jump back out.

Dark Archive

Pathfinder Adventure Path Subscriber

Have subscriptions started shipping yet?

Shadow Lodge

Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber

Will the subscriptions be released over the course of the day or should we be expecting 1 large batch closer to the close of business today?

Liberty's Edge

Adventure Path Charter Subscriber; Pathfinder Adventure, Companion, Lost Omens, Pawns, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
Sara Marie wrote:
We are trying to add them in but the catalogs are doing their darndest to jump back out.

Sounds like the goblins are on the loose again.

If only there was a subscription for them. ;)

Contributor

SirUrza wrote:
Sara Marie wrote:
We are trying to add them in but the catalogs are doing their darndest to jump back out.

Sounds like the goblins are on the loose again.

If only there was a subscription for them. ;)

Pugwampis in the warehouse!

Paizo Employee Customer Service Dire Care Bear Manager

doc the grey wrote:
Will the subscriptions be released over the course of the day or should we be expecting 1 large batch closer to the close of business today?

Subscriptions generally take about a week to get fully shipped and out the door. We set a two week subscription shipment period for October in anticipation of the large number of new releases (estimating to finish up on October 25th). The warehouse has done a lot of preparation for shipping last week, even though we couldn't start shipping when we wanted, so we are sticking with our estimated finish date of the 25th for now. I will update if that changes.

Generally, we do a large batch processing for a chunk of the subscription orders. Those customers get an email with "your order is expected to ship by <date we estimate finishing shipments>" though it may leave before that date, (and occasionally be slightly after). When they get those emails, those customers get access to their PDFs as that is when the order is charged, processed for shipping and can no longer be altered.


Sara Marie wrote:
doc the grey wrote:
Will the subscriptions be released over the course of the day or should we be expecting 1 large batch closer to the close of business today?

Subscriptions generally take about a week to get fully shipped and out the door. We set a two week subscription shipment period for October in anticipation of the large number of new releases (estimating to finish up on October 25th). The warehouse has done a lot of preparation for shipping last week, even though we couldn't start shipping when we wanted, so we are sticking with our estimated finish date of the 25th for now. I will update if that changes.

Generally, we do a large batch processing for a chunk of the subscription orders. Those customers get an email with "your order is expected to ship by <date we estimate finishing shipments>" though it may leave before that date, (and occasionally be slightly after). When they get those emails, those customers get access to their PDFs as that is when the order is charged, processed for shipping and can no longer be altered.

I received such an email regarding that, but checking my bank account again shows that the charge for shipping was removed. Has mine been cancelled?


Odraude wrote:


I received such an email regarding that, but checking my bank account again shows that the charge for shipping was removed. Has mine been cancelled?

email 1:

"In the next week or so, we're expecting to ship..."
email 2:
"A package containing x items from Paizo Order #xxxxxxx is about to ship"

Make sure it's the second type (which should be accompanied by the card being charged and the PDF being available to dl)


Roger. Thanks.

Dark Archive

Adventure Path Charter Subscriber; Pathfinder Adventure, Companion, Lost Omens, Rulebook Subscriber

Sending out emails to let us know just that the Beginner's Box PDF has been updated is a mean thing to do at a time like this.

Not. Cool.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Wow, this month's products are already available in my FLGS in Germany, while I don't even have my subscriber's PDFs yet. Weird, considering they normally get the stuff a week or so after I get the physical products here.


Zaister wrote:
Wow, this month's products are already available in my FLGS in Germany, while I don't even have my subscriber's PDFs yet. Weird, considering they normally get the stuff a week or so after I get the physical products here.

If they're already putting out this month's regular items, they have really jumped the gun. Street date isn't for another week yet (the 30th), and they're not supposed to sell them before then (at least in the States).


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Sniggevert wrote:
If they're already putting out this month's regular items, they have really jumped the gun. Street date isn't for another week yet (the 30th), and they're not supposed to sell them before then (at least in the States).

Hm, true. Well at least I got their email stating these products were newly available.

Paizo Employee Customer Service Dire Care Bear Manager

Sniggevert wrote:
Zaister wrote:
Wow, this month's products are already available in my FLGS in Germany, while I don't even have my subscriber's PDFs yet. Weird, considering they normally get the stuff a week or so after I get the physical products here.
If they're already putting out this month's regular items, they have really jumped the gun. Street date isn't for another week yet (the 30th), and they're not supposed to sell them before then (at least in the States).

International distributors and stores are held to the same street date standards. If they are putting out Paizo new releases for October before October 30th, you can let our sales team know so they can contact the distributor to see whats going on. You can email them at distributororders@paizo.com.


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path Subscriber

Just checking in with you to see how the shipping of the adventure path subscriptions are going? Thanks.

Grand Lodge

Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path Subscriber
theLegend76 wrote:
Just checking in with you to see how the shipping of the adventure path subscriptions are going? Thanks.

I got my "just shipped" email about 45 minutes ago. Sounds like they're making progress.

-Skeld

Paizo Employee Customer Service Dire Care Bear Manager

2 people marked this as a favorite.

Things are snapping right along in the warehouse. I'll check in with our Warehouse manager at the end of the day today to see where they are at an if they are still on track for finishing up on the 25th.


Pathfinder Adventure, Lost Omens, Rulebook Subscriber

I have to say that I'm happy I switch to the 2 day shipping.

Silver Crusade

:)

Paizo Employee Customer Service Dire Care Bear Manager

Looks like some shipments are going to bleed into next week. They are running at full capacity and working as quickly as they can.


Oh man I really hope I'm not one of next weeks. I'm going out of my minde waiting for the PDFs for the Bestiary and Blood of the Moon. Was planning on using them on Saturday....

Please tell me that the international orders don't all get shipped at the end or something. I need some kind of hope.

Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Card Game, Companion, Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Charter Superscriber

I received my subscriptions today and I did not even get my shipping email that I can find. I was waiting for that email (impatiently) and today went to pick up the mail and everything was there.

Going through it all now...


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber; Starfinder Superscriber

I'm just curious (so feel free to say none of my business :p). Did you get your PDFs?

Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Card Game, Companion, Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Steve I was just checking that.

Interesting and this never happened before.

I got my shipment but did not get my shipping email and my PDFs are not in my downloads...

Curiouser and Curiouser...


Pathfinder Adventure, Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber; Starfinder Superscriber

Indeed. It's hardly surprising, but it looks like the "send email" and "add PDFs" stages happen together. Thanks for the datapoint. :)

Now I'm going to have a faint hope every month that my books have arrived, even without yet seeing my PDFs. :/


Actually, now that i see this, I tried to alter my shipment, but was told it was already processed. I haven't seen the shipping email either. Looks like something odd is going on.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder Battles Case Subscriber

I can't add to my shipment either and my order history states the subs have shipped. The actual order curiously states only one item from the whole thing has shipped however, the others are still pending. No pdfs to date. Something is Definitely odd.

Scarab Sages

Similar oddness here. Can't change order, the novel 'Stalking the Beast' shows as shipped in my order history, no download...and the (significant) shipping cost has lowered to zero...


Sara Marie wrote:
Looks like some shipments are going to bleed into next week. They are running at full capacity and working as quickly as they can.

:(

*waits not so patiently*


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Parts of mine are listed as shipping yesterday, but I received no notification email and no downloads for the Paizo books that are listed as having gone out.

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Maps Subscriber

Wait if you apply payment on my card next week I need to know as I do not want to go on after I make another payment to another subscription but before I make a payment.

Is there anyway to confirm items have shipped?

Paizo Employee Customer Service Dire Care Bear Manager

Anorak wrote:

Wait if you apply payment on my card next week I need to know as I do not want to go on after I make another payment to another subscription but before I make a payment.

Is there anyway to confirm items have shipped?

Yours have not yet shipped.

The Exchange

I hope I get my card game items before my FLGS. So far my rpg books have been arriving later. And because of that I have been considering canceling my rpg subscription. I was really hoping to continue the card game campaign this weekend as my group can't meet again for another couple of weeks.

Scarab Sages

There still seems to be something weird going on. Now all my items show as 'Shipped on Monday', but I still did not recieve my shipment notice or my pdfs and the shipping costs are still zero.

Edit: I stand corrected, my pdfs have been added to my downloads - happy downloading customer here right now :-)

Paizo Employee Customer Service Dire Care Bear Manager

Some orders that have been shipped have skipped the email confirmation and PDF granting. If you look on your My Subscription page and you see anything weird, please let me know, via an email or individual thread here in the CS forum.

Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Card Game, Companion, Maps, Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Charter Superscriber

My PDFs showed up and I just downloaded them.


In all seriousness, is there any chance of the international orders shipping this week or are we likely to be waiting til next week?

I can deal with not getting it, just means I have to rejig what I had planned for Saturday night, so if I know there's a strong chance of that I can at least get started on it tonight.

Dark Archive

1 person marked this as a favorite.
Pathfinder Adventure, Adventure Path, Card Game, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Starfinder Charter Superscriber
Tinkergoth wrote:

In all seriousness, is there any chance of the international orders shipping this week or are we likely to be waiting til next week?

I can deal with not getting it, just means I have to rejig what I had planned for Saturday night, so if I know there's a strong chance of that I can at least get started on it tonight.

As far as I can tell from several years of subscriptions being international doesn't put you to the end.


Fingers crossed then...


My order shows that the Bestiary 4 shipped yesterday. And everything else is still pending. Got no shipping notice or PDF granting. Also everything was to shipped together.

Scarab Sages

I also seem to have had my order ship without getting the email or my PDFs. My Order History page lists the overall order as pending, as are most of the items. Oddly, the Pathfinder Tales novel (only) is listed as "Shipped Monday". On the order detail page, there's a tracking link, which actually brings up details on the UPS site, saying they received the package yesterday.


I also have the "order partially shipped thing."

It says Blood of the Moon (and some sidecart stuff) shipped on Tuesday, but I can't download the pdf.


Enlight_Bystand wrote:
Tinkergoth wrote:

In all seriousness, is there any chance of the international orders shipping this week or are we likely to be waiting til next week?

I can deal with not getting it, just means I have to rejig what I had planned for Saturday night, so if I know there's a strong chance of that I can at least get started on it tonight.

As far as I can tell from several years of subscriptions being international doesn't put you to the end.

Seconded. The only wait being an international subscriber guarantees is to do with the shipping times (and sometimes the stuff arrives faster than the estimated minimum).


Pathfinder Adventure, Adventure Path, Companion, Lost Omens, Maps, Rulebook Subscriber

If you are having the issue where one item says shipped and the rest says pending, start a new thread or email customer service. I had the issue and SM fixed it very quickly when I started a new thread. Of course it is 5 now so no guarantee they get to it today now.


I'm a little bummed that it looks like I won't have my order until after I leave for the convention that I'm Game Mastering at...would have been nice to show off everything that's available for the Adventure Card Game.


Uh, are we sure about that street date in the U.S.? I was getting ready to come on here and seriously consider cancelling my Adventure Path subscription because I can get it right now on several (though not every) OLGS including Amazon. Considering my luck, my order (still pending btw) will probably be the very last one done so 25th for me, and I could order it tomorrow and have it no later than Saturday (thanks priority shipping).

I'm just curious why seemingly everyone else has the product except the subscribers? And if you're thinking that 30th date was going to keep that from happening, evidently you were wrong. Once it goes up on Amazon as in stock, every FLGS has to sell it or lose a lot of business.


Pathfinder Adventure, Adventure Path, Companion, Lost Omens, Maps, Rulebook Subscriber

Still showing as Pre-order on Amazon, with an available date of November 12th.

EDIT: Do you mean Adventure Path or Adventure Card Game? Because it looks like someone's broken street date on the Skinsaw Murders deck, although Amazon itself has it on pre-order still.


Sara Marie addressed the subject of early availability in stores HERE.

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