✪ October Subscription Shipping ✪


Customer Service

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Thanks for all the hard work! I'm really looking forward to my stack of Pathfinder goodies, but I understand things go crazy sometimes :)

Cheers!
Landon

Silver Crusade

Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Whips first. Cuddles later.

:3

Paizo Employee Customer Service Dire Care Bear Manager

Definitely not done yet but we're making good headway.


Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Hi, Sara,
my order is still pending. I received my email on October 12th and I know you´ve had a lot of problems. I usually get my pdfs the first day of shipping so, is the delay normal or a is there a problem with it this time?
Thank you in advance.

Dark Archive

Very useful post. Now if only our order would ship.

The Exchange RPG Superstar 2010 Top 32

Well that's twice in a row I've changed my order after getting the first notification, and twice in a row I've been somewhere towards the back of the queue. You'd think I'd have learned my lesson :-)

Thanks for all your hard work guys, even when some people throw your nice ordered lists into a tangle. Have a good weekend!

Paizo Employee Customer Service Dire Care Bear Manager

Daniel Gago wrote:

Hi, Sara,

my order is still pending. I received my email on October 12th and I know you´ve had a lot of problems. I usually get my pdfs the first day of shipping so, is the delay normal or a is there a problem with it this time?
Thank you in advance.

Nothing is wrong with your order. HT delays we've experienced this time are not the normal set of things that might go wrong with order processing so why these aren't "normal" delays, there is nothing preventing your specific order from shipping at this time, other than us just having to ship a lot of orders out.

Paizo Employee Customer Service Dire Care Bear Manager

Kata. the ..... wrote:

Sara Marie asked if any issues still seem to be occurring. I have received everything apparently with uber-quick shipping as I was billed on the 23rd and received on the 24th. My order on Order History still shows about half of the items still pending.

I'm working through downloading the pdfs, if I notice anything missing, I'll let you guys know.

Fixed your order up so it should display correctly.

If anyone else comes along with this issue, please email customer.service@paizo.com or start a new thread.

thanks
sara marie

Paizo Employee Customer Service Dire Care Bear Manager

kysmartman wrote:
Okay, now I'm confused. I just double-checked, and it is listed as USPS Standard Postal. However, the tracking is UPS. Aargh, I am just going to quit while I'm behind. I switched to first-class because it was just like 60 cents more.

Our standard shipping which is listed as "Cheapest Possible" is a service called UPS Mail Innovations. If I recall correctly, it is a sister company or sub company of UPS. Mail Innovations picks up packages from us and brings them to a processing facility. They ship them to regional distribution centers and then pass them over to USPS depots where the USPS takes over for further sorting and final delivery. (There can be more or less transit stops within both Mail Innovations and USPS depending on your location).

For your case specifically, the switch to First Class on the subscription happened after we had already generated the order. At that point, you would need to contact customer service to change the shipping method on the specific order.

Liberty's Edge

Wow Saturday working....thanks Sara!


Sara Marie wrote:
kysmartman wrote:
Okay, now I'm confused. I just double-checked, and it is listed as USPS Standard Postal. However, the tracking is UPS. Aargh, I am just going to quit while I'm behind. I switched to first-class because it was just like 60 cents more.

Our standard shipping which is listed as "Cheapest Possible" is a service called UPS Mail Innovations. If I recall correctly, it is a sister company or sub company of UPS. Mail Innovations picks up packages from us and brings them to a processing facility. They ship them to regional distribution centers and then pass them over to USPS depots where the USPS takes over for further sorting and final delivery. (There can be more or less transit stops within both Mail Innovations and USPS depending on your location).

For your case specifically, the switch to First Class on the subscription happened after we had already generated the order. At that point, you would need to contact customer service to change the shipping method on the specific order.

Yeah, I know the change was after you'd shipped it since that UPS thing came to my attention once you shipped it. Hopefully, it will all arrive in one piece. Enjoy November as there aren't any PACG Adventures Subscriptions needing to be shipped so things should return to close to normal (It is still Nov.). You all have been so good about letting everyone know what's going on. Hope you all get to have a little bit of a weekend.

Silver Crusade

Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

So is it looking good that most (hopefully all) of us will get our orders fulfilled before Halloween?

Sczarni RPG Superstar 2014 Top 16

2 people marked this as a favorite.

Hey, Sara!

I just wanted to say thanks for all the hard work you all are doing. My shipment hasn't arrived yet (I got my shipping email last Wednesday), but I don't mind. I know that you are working as fast as you can and I just wanted to chime in and say that I'm patient and while I'm really looking forward to this month's releases, I am perfectly content waiting for things to settle down.

Have a great day!

Paizo Employee Customer Service Dire Care Bear Manager

kysmartman wrote:
Hope you all get to have a little bit of a weekend.

Don't worry, I was just here a couple hours on Saturday to clean up some tasks.

Sovereign Court

Rysky wrote:
So is it looking good that most (hopefully all) of us will get our orders fulfilled before Halloween?

Maybe if you live west of the Atlantic and east of the Pacific. The rest of us will have to be saddened that Halloween will be long over after our stuff arrives. It's also saddening that stores over here are already announcing the second Adventure Pack to Pathfinder ACG.

Oh well, at least I won't have to hunt down the promo on eBay.

Dark Archive

Pathfinder Adventure Path, Companion, Lost Omens, Pawns Subscriber

Is it possible to get a date of when the orders should be shipped by? Before it was the 25th, what date would it be now that one week of shipments has gone out? Just curious. Thank you all for your awesomeness and keep up the good work.

Paizo Employee Customer Service Dire Care Bear Manager

tssfulk wrote:

It's also saddening that stores over here are already announcing the second Adventure Pack to Pathfinder ACG.

They shouldn't be on sale until the 30th, though stores I'm sure want to let people know its coming.

Silver Crusade

Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

My bad, I meant will all of our stuff be processed so that we at least have the PDFs by Halloween (granted if we can get the physical products by then too that would be awesome).

Regardless, many, many, many thanks to you Sara Marie and the rest of the Paizo staff :3


Ugh...I'm wondering if I'm even going to get some tracking info by Halloween, much less the actual package. It's almost 11pm CT, and my package that shipped Friday still hasn't had an update to the tracking info. Thank you Oops err...UPS and your allergy to doing anything on the weekend.

Dark Archive

Pathfinder Adventure Path, Lost Omens, Maps, Pathfinder Accessories, Pawns, Rulebook Subscriber

Just wanted to make sure that my order (#2841185) was just waiting for its turn in the queue and not on something else. Any information would be appreciated.

Thanks

Aric

Paizo Employee Customer Service Dire Care Bear Manager

Wolfx wrote:

Just wanted to make sure that my order (#2841185) was just waiting for its turn in the queue and not on something else. Any information would be appreciated.

Just waiting for its turn.

cheers
sara marie


Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

My order is # 2806236. What are the chances that I'll will see a shipping notyification and can access my subscription pdfs by the end of today?

Grand Lodge

John K about the same as mine? :)

Hopefully soon!

Silver Crusade

I got a shipping notification on Friday, but clicking the button to track my shipment leads to a UPS notification that they've never heard of my order. I won't stop worrying for another couple of days, though.


Pathfinder Adventure, Rulebook Subscriber
Fromper wrote:
I got a shipping notification on Friday, but clicking the button to track my shipment leads to a UPS notification that they've never heard of my order. I won't stop worrying for another couple of days, though.

I don't know if it's Paizo or UPS, but I find it's fairly common for the tracking info to not be updated for 5 or more business days. I usually do standard shipping, which gets to me in Denver in about 6 to 7 business days, and the tracking info rarely shows up before day 4 (not counting weekends).

Silver Crusade

Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I got my confirmation email earlier this night and I just wanted to say thank you Sara Marie, for all your hard work, and to everybody else at paizo.

Best. Halloween. Ever.


Still waiting :(

BTW J_B_2000, I've never gotten Paizo's tracking info to work. I get stuff delivered and still the tracking shows as having no info.


Oh I am dying for the PDF access. Is there any chance that in the future subscriptions for things like the adventure path could release the pdfs to all subscribers when the first shipment is made so that everyone has access at the same time? Or everyone for which billing was interrupted?


Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
John Kretzer wrote:
My order is # 2806236. What are the chances that I'll will see a shipping notyification and can access my subscription pdfs by the end of today?

nevermind I guess it was 100% as I got my e-mail.

Thank you and the warehouse crew for all their hardwork.


Pathfinder Adventure Path Subscriber

Hi Sara,

I'm a new subscriber and not sure who to ask or where for information. I received my order info over a week ago with no info yet from UPS. My order number is 2844232. Thanks for any help or info.


Pathfinder Adventure, Rulebook Subscriber

Any word on when you guys expect all the subscription shipments to go out?


Pathfinder Battles Case Subscriber; Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Vhalantru wrote:
Oh I am dying for the PDF access. Is there any chance that in the future subscriptions for things like the adventure path could release the pdfs to all subscribers when the first shipment is made so that everyone has access at the same time?

Heck, I'd at least like it if they gave access to the PDFs to all subscribers on the street date, for those of us who still have orders pending.


j b 200 wrote:
I don't know if it's Paizo or UPS, but I find it's fairly common for the tracking info to not be updated for 5 or more business days. I usually do standard shipping, which gets to me in Denver in about 6 to 7 business days, and the tracking info rarely shows up before day 4 (not counting weekends).

Ugh...that would be on UPS's end because once it leaves the warehouse, Paizo would have nothing to do with it. Well that's great to know and confirm what I thought as I still have no tracking info (shipped Friday). And considering I'm in Kentucky with you being much closer to them, I can expect it middle of next week.

Liberty's Edge

At least yours is shipped.

Dark Archive Customer Service Representative

Seannoss wrote:

Hi Sara,

I'm a new subscriber and not sure who to ask or where for information. I received my order info over a week ago with no info yet from UPS. My order number is 2844232. Thanks for any help or info.

It looks like your order was processed for shipping on October 23rd and shipped by October 25th. You should have received a confirmation email on the 23rd. You can view this from your Order History page.

~Justin Riddler
Customer Service

The Exchange RPG Superstar 2010 Top 32

Do you think the rest of the October subs will go out tonight, or is there still a bit of a backlog?

Liberty's Edge

Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber

I got mine yesterday. Thank you Team Paizo for working so hard on getting me such awesome product!

Dark Archive

1 person marked this as a favorite.

Huh well this is a first I think ever, where the PDF's are out before I got my subscription PDF's.


1 person marked this as a favorite.
Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Yup, I'm in the same boat. I got my spawn message on the 15th...and...nothing...


once again, my order is at the back of the queue, it does get tiresome.

@ Dark Mistress Get used to seeing pdfs available retail before subscribers have access. This is the 3rd month in a row that my shipment has been on the last day of projected shipping. and with the shipping now taking a 10+ day span to complete product is often in stores before my product ever thinks about going out the door, then it takes 2+ weeks to get to me.

Paizo has simply lost quality of service completely. A victim of their own success I expect, but they seem to be doing little to address service issues to t5heir subscribers


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path Subscriber
Someone said wrote:
Yup, I'm in the same boat. I got my spawn message on the 15th...and...nothing...

Me too, but the good news is my checking account shows a charge from Paizo, so any day now. I'm blaming it on the the catalogue being shipped this month. LOL!

Liberty's Edge

Dark_Mistress wrote:
Huh well this is a first I think ever, where the PDF's are out before I got my subscription PDF's.

This will be the second time in a row for me. My August subscription must have been one of the last as well.

A big difference compared to the spring when my order shipped early and I was reading the PDF well over a week before it went on sale.
oh well...

Dark Archive

Pathfinder Adventure Path, Companion, Lost Omens, Pawns Subscriber

I think a lot of us are still in the same situation.


Yep, still pending.


Pathfinder Roleplaying Game Superscriber

Same here, don't think they will be able to get all remaining orders out today...

Dark Archive

Adventure Path Charter Subscriber
Sara Marie wrote:

Update: October 23: I've updated the shipping by estimates below. I've put in October 31st as the estimated end, though I am hoping it gets wrapped up before then.

I've been patient but it's now the 31st and I've heard nothing about my order 2839498 which has been pending for about two weeks now.

any updates or ETAs?

Liberty's Edge

Pathfinder Adventure Path, Rulebook, Starfinder Roleplaying Game Subscriber

Got my shipping email yesterday, and mirabile dictu, it showed up in UPS-MI's tracking this morning. Thanks to all involved!


Pathfinder Adventure Path Subscriber
sawbones wrote:
Paizo has simply lost quality of service completely. A victim of their own success I expect, but they seem to be doing little to address service issues to t5heir subscribers

I agree. I can buy the card game that I subscribe to from Miniaturemarket, available today, for 13.99.

Starting to wonder how much the promo cards are worth to me.


Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

So hold on a second. It was my impression that you were sent a message when the package ships and at that time your card is charged. Are we seeing people getting their shipping messages with the package already in the mail?

I could complain. And I probably should. My August shipment came with a damaged copy of Mythic Adventures. After letting Paizo know they sent me a new copy with the next subscription shipment.

But seriously, the books are technically out already for everyone else.

Shadow Lodge

Paizo Superscriber; Pathfinder Companion Subscriber; Starfinder Superscriber
the Haunted Jester wrote:
I think a lot of us are still in the same situation.

Yep, me too. I suspect the Card Game and/or Pawns subscriptions, but that may just be projection.

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