Paizo Update on COVID-19 from Lisa, Part 2

Thursday, March 26, 2020

I just wanted to update you with new information about how the COVID-19 pandemic is affecting Paizo and what it means for you. As you know, the situation is changing rapidly and the team here at Paizo is having to take in new government rules, regulations, and health department guidance on almost a daily basis.

On Monday, March 23rd, Washington State Governor Jay Inslee issued a stay-at-home order for non-essential businesses. Most of Paizo has been working from home for a while now, but our warehouse team had been continuing to ship orders to distributors and paizo.com customers. Paizo will now be closing our warehouse for two weeks starting on the evening of Wednesday, March 25 and put those workers on a paid furlough during that time. The team is working hard to finish March subscription shipments before this shutdown. After two weeks, we plan to resume warehouse shipments unless the situation dictates that we do otherwise. Our customer service team will continue to work from home answering your questions. They have a thread on our forums to keep customers updated with their progress on customer requests: Paizo Customer Service Status Updates & What to Do.

We can still fulfill PDF sales, and we will be launching a PDF sale later this week. Buying PDFs is a great way to help Paizo get through these troubling times as well as getting great gaming products at great prices! Watch for an email announcing the sale in your inbox later this week.

I must also announce that we have made the decision to cancel PaizoCon 2020. Though we and our partners at the DoubleTree Hotel believe this is the best course of action for the safety of our staff and attendees, this is particularly sad for us because we at Paizo really enjoy having the chance to hang out with all of you and play games for a weekend. There will be a number of options for dealing with your badge and banquet ticket purchases, including rolling it forward to next year with a nice gift waiting for you at PaizoCon 2021 to thank you for sticking with us through these times. If you have purchased a badge, look for an email explaining your options soon. Our customer service team would greatly appreciate if you could wait to contact them about PaizoCon badge options until after we have sent out the email to badge holders.

The staff has been hard at work from home. The Pathfinder Advanced Player’s Guide and the Starfinder Starship Operations Manual have both been sent to the printer to be delivered in time for Gen Con, and other products are going to the printer each week. There is a light at the end of this tunnel, and we want to make sure that there are new roleplaying game products there for you to enjoy when we get through it.

Once again, thanks so much for your kind words of support and your continued patronage of our products. Together, we can get through these difficult times. We look forward to seeing many of you at the gaming table soon.

Lisa Stevens
CEO, Paizo Inc.

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Tags: Paizo PaizoCon
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Paizo Employee Chief Operations Officer

3 people marked this as a favorite.
Jack Squared wrote:

Very Sad. Our whole family is crying.

When Norwescon was canceled, they addressed what would happen with room block reservations. I can't recall off hand if I paid a deposit.

Can you speak to that?

Thank you.

Yes. The hotel will auto cancel all the rooms that were booked in the PaizoCon block sometime tomorrow morning. Unless you booked outside of the block for some special reason, you shouldn't have to do anything but sit back and wait for the cancellation email to come through.

Grand Lodge Contributor, RPG Superstar 2014 Top 4, RPG Superstar 2013 Top 32

4 people marked this as a favorite.

This is sad news about PaizoCon, but clearly the right call.

The Freelance Forge folks are already talking about how we might host some remote/live stream panels about freelancing that weekend. Hopefully we can figure out something that makes sense!

Sovereign Court Wayfinder, PaizoCon Founder

5 people marked this as a favorite.

The time that I dreaded has finally come....a year without a PaizoCon.

It is, of course, the call that needed to be made, but it stings just the same.

Take consolation that we still intend to release Wayfinder (I hope....probably should check on DaIn and see how he's doing).

Tim


3 people marked this as a favorite.
Pathfinder Adventure, Adventure Path, Rulebook Subscriber

While I am sad since this would've been my first PaizoCon, this is absolutely the right call to make, and I hope everyone continues to stay safe and healthy. :)

And bravo to Paizo for paying their employees during all this! Just more proof that Paizo is an awesome company.


1 person marked this as a favorite.

Stay well, stay safe!

Grand Lodge

1 person marked this as a favorite.

Smart move, stay safe.

Shadow Lodge

1 person marked this as a favorite.
Kelseus wrote:
For those of you who have to cancel airline flights, most US carriers are waiving cancellation fees or issuing travel vouchers.

Since they're pretty big I'll put the counterpoint to this up. ATM Travelocity is only refunding flights BEFORE April 30th. So nothing for any of us Paizocon people yet.


Jeff Alvarez wrote:
Jonathan Thompson wrote:
Will we be able to order printed material for shipping after yall get back to the warehouse? I typically order both the PDF and Print at the same time.
You can order it now and they're start fulfilling again when they return on the 9th.

Sadly, I wouldn't count on that. This looks like it's going to be a long haul.


1 person marked this as a favorite.
Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber
Erik Mona wrote:
Ezekieru wrote:

Be sure that everyone at Paizo stays safe during these troubling times!

If there were any planned announcements that were supposed to happen at PaizoCon, is it possible to still have those announcements happen via the Paizo Blog or a Twitch stream? If not, I completely understand.

These are among the topics we are currently discussing. Please stay tuned! We will not be shy about answering this question once we have an actual answer to provide. :)

Virtual Banquet! It is how I have attended the last several. Thanks to KD team.


1 person marked this as a favorite.

Incredibly disappointing but not surprised. Next dreaded prognosis be is that GenCon will be cancelled. This year will go down as the worst...

Liberty's Edge

5 people marked this as a favorite.

We live in times that require for us to think of our fellow humans. This is as everyone says the right call. A pandemic that wipes out thousands removes potential gamers from the world.

I am always heartened when I see the same message over and over again. Stay safe, disappointed but peoples lives come first.

Im giving you all a +1 on your next social based skill check.

We will come through the other side of this and it will hopefully allow us to feel more connected in the future.


9 people marked this as a favorite.
Pathfinder Starfinder Roleplaying Game Subscriber

Gen Con being cancelled is not the worst thing that could happen.

The worst would be them insisting 'the show must go on' and a quarter million people bring home COVID (or something far worse) because of the exceptionally tight quarters at that convention to the entire world, even if things have calmed down.

...looks like I've got some work to do tomorrow reaching out to the airline.

Still taking vacation that week, even if things are in a mess. Being declared 'essential personnel', my effs-to-give meter is pegging in high negative numbers right now...

EDIT:

Paizo folks be safe and careful out there, maintain 6'+ from others, stay healthy as you can, and who knows, maybe I can swing over some other time if we get past this.

Liberty's Edge

3 people marked this as a favorite.
Pathfinder Companion, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Stay well, Paizo people and the Pathfinder/Starfinder community.

FWIW, while we weren’t planning to go to Paizocon (three more years until our youngest is out of high school and Memorial Day weekend stops being Cramming for Finals Weekend), but my wife and I were just discussing last night whether to skip Gen Con this year even if it isn’t cancelled. I don’t think either of us will be ready to be around that many other people that quickly even if the most optimistic scenarios pan out.

Grand Lodge

10 people marked this as a favorite.
Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

I love GenCon, but I would not touch a convention that size this year. Remember what happened with the Florida beaches.

Actually, so far the pattern has been chillingly clear:

The influencer who did the 'coronavirus challenge' of licking a public toilet seat got... coronavirus.

The kid in Kentucky who attended a 'coronavirus party' got... coronavirus.

People who defied orders to gather in large groups Louisiana are now coming down with coronavirus.

Until we have a vaccine, let's assume large events are off. Stay home. Stay safe. Stay healthy, and let our hospitals have a chance to handle this crisis.

Hmm

PS Yay for retaining Kate as a Guest of Honor for 2021! Thank you Adam!

PPS Erik Mona, I am looking forward to seeing those virtual announcements for PaizoCon!


2 people marked this as a favorite.

Stay safe, and best of luck to all.


Pathfinder Adventure Path Subscriber
Hmm wrote:

By the way, will there be PDF subscriptions available during this time? I would love to subscribe to your PDFs!

Hmm

This might be a real good idea.


Pathfinder Adventure Path Subscriber
OmegaZ wrote:
Just got laid off 3 hours ago. Hope y'all have some good bourbon like I do. You're making the right choice to keep everyone safe, hope y'all make it through safely. <3

Here's hoping that you get some remuneration for this time of being laid-off OmegaZ


1 person marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber

Definitely the right move. Well done Paizo for making positive choices and decisions.

I'll second (or third or fourth) the idea of a virtual con, if something can be arranged.


2 people marked this as a favorite.
Wei Ji the Learner wrote:

Gen Con being cancelled is not the worst thing that could happen.

The worst would be them insisting 'the show must go on' and a quarter million people bring home COVID (or something far worse) because of the exceptionally tight quarters at that convention to the entire world, even if things have calmed down.

...looks like I've got some work to do tomorrow reaching out to the airline.

Still taking vacation that week, even if things are in a mess. Being declared 'essential personnel', my effs-to-give meter is pegging in high negative numbers right now...

EDIT:

Paizo folks be safe and careful out there, maintain 6'+ from others, stay healthy as you can, and who knows, maybe I can swing over some other time if we get past this.

He has the right of it.

Con plague takes on a new meaning this year. The best thing to do is not to go.


1 person marked this as a favorite.

While I am certainly sad about cancelling the con, this is exactly the right decision.


1 person marked this as a favorite.
Pathfinder Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Thank you for being forthright with your customers and putting your employees' well-being first! I join everyone else in saying I'm sad things have come to this, but I support your decisions to respond as you have. Please stay safe.

Time to really learn how to run a VTT!


1 person marked this as a favorite.

Sad news but certainly the right decision in the circumstances. Hope you all stay safe in these difficult days.

Just to add I would be more than happy to be charged for subscription orders in usual time frames and wait for shipment when the warehouse is back up and running. Appreciate Erik's post earlier that this is a decision for later but just wanted to put that out here.

This also seems like the right time to round out my PFS Scenario collection. Think I'm missing a couple of seasons.


1 person marked this as a favorite.
Pathfinder Adventure Path Subscriber
Medriev wrote:

Just to add I would be more than happy to be charged for subscription orders in usual time frames and wait for shipment when the warehouse is back up and running. Appreciate Erik's post earlier that this is a decision for later but just wanted to put that out here.

Same here. Some people may well be okay with this, especially if they still get PDFs on schedule, so maybe that could be an option?


Pathfinder Maps, Starfinder Maps Subscriber

To be frank, I’d prefer for the subscription charges to tick over monthly, rather than wait for a big “catchup” charge. I appreciate it’ll be different for everyone, but if that’s an option it will be great.

Granted, we can replicate that by buying ourselves gift certificates, but it would be nice if it were automated.

Liberty's Edge

2 people marked this as a favorite.
Starfinder Superscriber

I'm with that too. I'd be happy to have subscriptions charged each moth, get access to the PDFs each month, and then, once the Warehouse folks can go back to work, have stuff shipped over however many months it takes them to catch up with the backlog.

Paizo Employee Chief Operations Officer

6 people marked this as a favorite.
Steve Geddes wrote:

To be frank, I’d prefer for the subscription charges to tick over monthly, rather than wait for a big “catchup” charge. I appreciate it’ll be different for everyone, but if that’s an option it will be great.

Granted, we can replicate that by buying ourselves gift certificates, but it would be nice if it were automated.

Our current plan is to have the warehouse folks back in and shipping in time for the April sub run so if everything goes as planned, there won't be an interruption in sub services. However, as the warehouse folks will still be practicing social distancing as much as possible, subs will take longer to fulfill than usual.

Silver Crusade

4 people marked this as a favorite.

No rush on my behalf, but to echo the others for the safety of the warehouse workers if the warehouse can’t safely be worked in I’m fine with getting charged for my subs even if they don’t ship. Heck, donate my physical ones afterwards.

Of course this isn’t likely viable, since I’m pretty sure someone/s would have to still go into the warehouse to get this done.


3 people marked this as a favorite.
Pathfinder Adventure, Adventure Path, Pawns, Rulebook, Starfinder Adventure Path Subscriber

Echoing exactly what others have said: I'd prefer if my subscriptions were charged as normal even if they're not going to ship for a while. If I can be given the PDF access once charged (as if they had shipped) that'd be great.


4 people marked this as a favorite.
Jeff Alvarez wrote:
Steve Geddes wrote:

To be frank, I’d prefer for the subscription charges to tick over monthly, rather than wait for a big “catchup” charge. I appreciate it’ll be different for everyone, but if that’s an option it will be great.

Granted, we can replicate that by buying ourselves gift certificates, but it would be nice if it were automated.

Our current plan is to have the warehouse folks back in and shipping in time for the April sub run so if everything goes as planned, there won't be an interruption in sub services. However, as the warehouse folks will still be practicing social distancing as much as possible, subs will take longer to fulfill than usual.

Yeah, I'm going to echo the sentiment that staff safety - by far - overrides any desire for any shipment from you.

I don't seriously doubt that Lisa will ignore the math, but... please don't ignore the math. I get very nervous when anyone starts saying "we hope/plan to be open by X".


7 people marked this as a favorite.
Pathfinder Adventure, Adventure Path, Lost Omens Subscriber

Yep, I'm in the "charge me, give me the pdfs, and ship the physical items at some safe time in the future" club.

I agree with Steve: I'd really rather pay monthly than have a big slam all at once.

Grand Lodge

4 people marked this as a favorite.
Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

Count me in on the 'charge me monthly, send me PDFs club.' Keep your staff safe!

Hmm


2 people marked this as a favorite.
Pathfinder Maps, Starfinder Maps Subscriber
Jeff Alvarez wrote:
Steve Geddes wrote:

To be frank, I’d prefer for the subscription charges to tick over monthly, rather than wait for a big “catchup” charge. I appreciate it’ll be different for everyone, but if that’s an option it will be great.

Granted, we can replicate that by buying ourselves gift certificates, but it would be nice if it were automated.

Our current plan is to have the warehouse folks back in and shipping in time for the April sub run so if everything goes as planned, there won't be an interruption in sub services. However, as the warehouse folks will still be practicing social distancing as much as possible, subs will take longer to fulfill than usual.

Cheers, Jeff. I really hope you’re right.

My wife is coordinating the coronavirus response for her region (of about eight small to tiny hospitals) and we’ve been talking about nothing else really since January. It does mean I’m focussed somewhat on the worst case scenario - until there’s a vaccine it’s going to be very hard to return to anything approaching normal.

Do you have good resources/information on cleaning surfaces and so on and the virus’s ability to live outside the body (for over a day on some surfaces)?


1 person marked this as a favorite.

Hello and well met.

I am Founder of FGC (Fantasy Grounds College) and would like you to forward or CC this letter to Lisa and the gang about potentially sponsoring an all online Virtual PaizoCon this spring? We already have a wordpress calendar that can handle the bookings, sign ups, and we have the indirect support for the Fantasy Grounds Platform using and playing with Paizo products.

We have a handful of people already using the VTT version of FG and our Discord community is more of an 'educational' and learning environment. We do not have much support or such to offer in other VTT Formats such as Roll20.

We are big fans of Fantasy Grounds and Paizo. We would be willing to help host or help train GM's and players prior to such a need. Our popular Rulesets are PF2, and Starfinder. With the agreement that Paizo & Smiteworks have already, this would be a great opportunity to feature this partnership with them and the community as a whole.

Website, https://www.fantasygroundscollege.net

Discord: https://discordapp.com/invite/Ew6nYyw

Sincerely,
Founder Laerun


Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Steve Geddes wrote:
Do you have good resources/information on cleaning surfaces and so on and the virus’s ability to live outside the body (for over a day on some surfaces)?

The CDC has info on this.

Grand Lodge Premier Event Coordinator

Steve Geddes wrote:
Do you have good resources/information on cleaning surfaces and so on and the virus’s ability to live outside the body (for over a day on some surfaces)?

There are a few claims that corona remains viable on surfaces for up to as many as 17 days, but that is a bit misleading and certainly under ideal conditions. The general consensus is up to 72 hours on hard surfaces, less for others. The virus is not considered airborne, but when you speak, sneeze, cough, etc. you expel droplet of moisture into the air which can spread it through direct contact. This is the reason for the six foot separation rule and why coughing into your elbow is generally effective at reducing exposure.


1 person marked this as a favorite.
Pathfinder Adventure, Adventure Path, Lost Omens Subscriber

Link to the actual research
Aerosol and Surface Stability of SARS-CoV-2 as Compared with SARS-CoV-1

Readable explanation
How long can the virus that causes COVID-19 survive on surfaces?

And yes, the "17 days" is not actual research. It's not clear whether what was found was fragments or actual 'live' virus.

*"live" virus

Biologically, there's a debate about whether or not you can call a virus "alive"

"It's more of a philosophical question," said Ryan Relich, a medical microbiologist at Indiana University's School of Medicine, of whether viruses are alive or not.

"What's more important is that they're winning," he said.


2 people marked this as a favorite.
Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

This company continues to impress.

I will enjoy my PDFs as they release, and I will save space on my shelf for the books whenever they ship.

Good looking out for your employees, Lisa.

Scarab Sages

Jeff Alvarez wrote:
Jack Squared wrote:

Very Sad. Our whole family is crying.

When Norwescon was canceled, they addressed what would happen with room block reservations. I can't recall off hand if I paid a deposit.

Can you speak to that?

Thank you.

Yes. The hotel will auto cancel all the rooms that were booked in the PaizoCon block sometime tomorrow morning. Unless you booked outside of the block for some special reason, you shouldn't have to do anything but sit back and wait for the cancellation email to come through.

I havent recieved an email about this yet.

Nothing in spam either.

Paizo Employee Chief Operations Officer

Woran wrote:
Jeff Alvarez wrote:
Jack Squared wrote:

Very Sad. Our whole family is crying.

When Norwescon was canceled, they addressed what would happen with room block reservations. I can't recall off hand if I paid a deposit.

Can you speak to that?

Thank you.

Yes. The hotel will auto cancel all the rooms that were booked in the PaizoCon block sometime tomorrow morning. Unless you booked outside of the block for some special reason, you shouldn't have to do anything but sit back and wait for the cancellation email to come through.

I havent recieved an email about this yet.

Nothing in spam either.

Hey Woran. I've clipped the quote from the hotel below, which should answer your questions.

"Yes we completed this Friday. We’re only able to cancel those rooms that are actually within the group block. If someone went through Expedia or used Honors points to book their room we wouldn’t necessarily know they were with PaizoCon and would not cancel their room. But all others were cancelled."


I will do my part by running all of The Fall of Plaguestone online with an isolation party!

I hope everyone makes it through this safely.

Silver Crusade

2 people marked this as a favorite.
Pathfinder Adventure Path Subscriber

One game of Strange Aeons, one game of Hell's Rebels and one game of Age of Ashes done using roll20 + Discord/Google Hangouts. Quite smooth so far, looks like the new normal is manageable as far as RPGs go :)


2 people marked this as a favorite.
Pathfinder Maps, Starfinder Maps Subscriber
Gorbacz wrote:
One game of Strange Aeons, one game of Hell's Rebels and one game of Age of Ashes done using roll20 + Discord/Google Hangouts. Quite smooth so far, looks like the new normal is manageable as far as RPGs go :)

We're trying a group-skype and fantasy grounds game on Monday. Wish us luck (this is a big step for me!)

Silver Crusade

1 person marked this as a favorite.
Steve Geddes wrote:
Gorbacz wrote:
One game of Strange Aeons, one game of Hell's Rebels and one game of Age of Ashes done using roll20 + Discord/Google Hangouts. Quite smooth so far, looks like the new normal is manageable as far as RPGs go :)
We're trying a group-skype and fantasy grounds game on Monday. Wish us luck (this is a big step for me!)

Good luck! ^w^

Sovereign Court RPG Superstar 2011 Top 32

I switched my Stafinder game to Maptools and Discord, and after a brief period of getting everybody logged in and used to the software, the first session went quite well.

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