I just wanted to update you with new information about how the COVID-19 pandemic is affecting Paizo and what it means for you. As you know, the situation is changing rapidly and the team here at Paizo is having to take in new government rules, regulations, and health department guidance on almost a daily basis.
On Monday, March 23rd, Washington State Governor Jay Inslee issued a stay-at-home order for non-essential businesses. Most of Paizo has been working from home for a while now, but our warehouse team had been continuing to ship orders to distributors and paizo.com customers. Paizo will now be closing our warehouse for two weeks starting on the evening of Wednesday, March 25 and put those workers on a paid furlough during that time. The team is working hard to finish March subscription shipments before this shutdown. After two weeks, we plan to resume warehouse shipments unless the situation dictates that we do otherwise. Our customer service team will continue to work from home answering your questions. They have a thread on our forums to keep customers updated with their progress on customer requests: Paizo Customer Service Status Updates & What to Do.
We can still fulfill PDF sales, and we will be launching a PDF sale later this week. Buying PDFs is a great way to help Paizo get through these troubling times as well as getting great gaming products at great prices! Watch for an email announcing the sale in your inbox later this week.
I must also announce that we have made the decision to cancel PaizoCon 2020. Though we and our partners at the DoubleTree Hotel believe this is the best course of action for the safety of our staff and attendees, this is particularly sad for us because we at Paizo really enjoy having the chance to hang out with all of you and play games for a weekend. There will be a number of options for dealing with your badge and banquet ticket purchases, including rolling it forward to next year with a nice gift waiting for you at PaizoCon 2021 to thank you for sticking with us through these times. If you have purchased a badge, look for an email explaining your options soon. Our customer service team would greatly appreciate if you could wait to contact them about PaizoCon badge options until after we have sent out the email to badge holders.
The staff has been hard at work from home. The Pathfinder Advanced Player’s Guide and the Starfinder Starship Operations Manual have both been sent to the printer to be delivered in time for Gen Con, and other products are going to the printer each week. There is a light at the end of this tunnel, and we want to make sure that there are new roleplaying game products there for you to enjoy when we get through it.
Once again, thanks so much for your kind words of support and your continued patronage of our products. Together, we can get through these difficult times. We look forward to seeing many of you at the gaming table soon.
CEO, Paizo Inc.
Paizo Update on COVID-19 from Lisa, Part 2
Thursday, March 26, 2020