Adding voice that hellbreakers is not in my library.
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Update:
Hellbreakers is now in my downloads. The single file gives you the option to download as a zip or individual files (AP and Maps)
When downloading the zip option it just downloads the AP.
Downloaded the maps on their own just fine. Woot!
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I see that there has been progress on flagging products on the store we have previously purchased. Thank you!
However, on the Guilt of the Graveworld Foundry VTT listing, I'm getting the flag stating I previously purchased it and the date given is the date of my purchase via subscription of the physical book/PDF. Same for Season of Ghosts Foundry VTT.
CEO
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I see that there has been progress on flagging products on the store we have previously purchased. Thank you!
However, on the Guilt of the Graveworld Foundry VTT listing, I'm getting the flag stating I previously purchased it and the date given is the date of my purchase via subscription of the physical book/PDF. Same for Season of Ghosts Foundry VTT.
Thanks for the report. I've passed this along to the team for review.
-Jim
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CEO
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When will we get a concise listing of our currently subscribed product lines?
Between customer service addressing technical problems with my subscriptions and me identifying duplicates, my "Inactive Subscriptions" is increasing while my "Active Subscriptions" is still a chaotic scroll of confusion.
We're still working on a way to provide your complete list outside of the actual products. The next update will be to replace the "Pay-as-you-go" tag at the top with the name of the subscription (with the next product below it).
Your next subscription product not always showing until you receive your confirmation email is a bug that our vendor is working on fixing.
-Jim
I'm not sure if this is a new store bug or not, but in the middle of the night last night, my Starfinder Adventurer Subscription somehow canceled itself and I only knew because I received an email about it at 3 AM.
On the Carrion Crown AP page, the icon for "Digital Editions" displays a Starfrinder product. The icon is still incorrect when you click the link to the new page, but the page does display products from that AP.
However, the Carrion Crown Player's Guide isn't listed.
I'm finding that the store pages for FVTT Monster Core 2 Tokens and FVTT Alien Core Tokens are giving a me a notification that I had purchased these items and that they are in my library, when I actually have not. I do, however, own all of those versions that are the PDF of those books they are based on. Dates purchased being shown in the store page and the PDFs in my library are the same, so the system is mistaking which product it is. (Note FVTT Monster Core Tokens [the 1st set] is not doing this.)
(My hopes were dashed to find they were not actually mistakenly added to my library too, alas no freebees this time! :P )
Reference order numbers:
1. 311812
2. 313911
3. 329811
and maybe
4. 331492
Order 1 covered a single product and a bundle product. The single product went through, but the bundle product did not.
Customer service resolved getting me the bundle. First attempt at doing so was order 2. It didn't work. Second attempt at doing so was order 3. It worked.
Order 4 is likely unrelated, but is the only other order performed under the new system.
Besides the bug above of bundles not working, the system logs other products having been purchased, though they were not, and they did not end up in my library.
https://store.paizo.com/mythic-monster-mega-bundle-1-to-10-pfrpg-pdf-bundle /
https://store.paizo.com/mythic-monster-mega-bundle-21-to-30-pfrpg-pdf-bundl e/
https://store.paizo.com/mythic-magic-bundle-pfrpg-pdf-bundle/
I do not know whether or not the bug is triggered by them being part of my wishlist or not, though they are all dated as being purchased on the same date I made the first purchase.
No specific customer resolution needed at this time.
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(Cross posting from reddit after investigating for a user there):
There's no way to buy the Hellbreaker's PDF. The Digital subcategory doesn't exist under Adventures > Hellbreakers, so there's no entry for the PDF on the store. Searching for it directly doesn't find it, nor browsing the complete list of products.
However it is in my Library (since I'm a subscriber) so the product does exist, just can't be obtained, by non-subscribers.
This might explain why my purchases of Hellbreakers on Demiplane isn't showing up as a PDF in my Paizo library yet ... though the Hellbreakers digital PDF can be found on the Paizo store via the link someone helpfully posted to the board
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Reviews appear to be broken currently.
I've successfully submitted reviews for Pathfinder prodcuts post-new store changeover. But trying to do so for a SFS scenario today I am not only no longer seeing the option to leave a review, but looking at the Reviews (/'Customer Testimonials') section of the product its displaying reviews for clearly unrelated books and products instead of the existing reviews for that scenario.
I’d like to corroborate Zoomba’s experience. It would appear that the review sections of individual products are showing EVERY review for EVERY product.
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Sort by Price (ascending or descending) doesn't seem to function in either the Pathfinder or Starfinder sections of the Store.
https://store.paizo.com/pathfinder/ and anything under there
https://store.paizo.com/starfinder/ and anything under there
However it does seem to work elsewhere (Virtual Tabletop, Accessories, Miniatures, Other Games, Merch)
Since yesterday, product reviews are no longer displaying for individual items but instead pooling every review across all products and giving an average rating based on that.
And this is also no longer giving the means to leave a review. (So no ability to accrue Paizo Gold.)
Reviews appear to be broken currently.
My bad, I see this was reported by Zoomba already.
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Thought it should be listed here. Payments for multiple subscribers were denied "Unfortunately, we were unable to place your most recent subscription order" for the 3/16/26 processing date.
My information for subs has not changed and most of the the other users reported the same.
Thought it should be listed here. Payments for multiple subscribers were denied "Unfortunately, we were unable to place your most recent subscription order" for the 3/16/26 processing date.
My information for subs has not changed and most of the the other users reported the same.
Same issue for me. I received an email that Paizo couldn’t process my subscription order and that I need to update my payment. I did update my payment info, but again got an email that they couldn’t process my subscription order and I need to update my payment details.
Same issue for me. I received an email that Paizo couldn’t process my subscription order and that I need to update my payment. I did update my payment info, but again got an email that they couldn’t process my subscription order and I need to update my payment details.Thought it should be listed here. Payments for multiple subscribers were denied "Unfortunately, we were unable to place your most recent subscription order" for the 3/16/26 processing date.
My information for subs has not changed and most of the the other users reported the same.
Same here. Never had this happen before, and I've got more than 6 months before my card's expiration date.
I´m in the same boat.
Received twice the email reporting problems with my credit card. I even removed the credit card and added again and It seemed to work.
I tried again to generate my order and I passed but I loaded again the page and no order generated and the problem with my card generated again.
It seems a serious problem and I am a worried if my credit card or account can have been exposed.
I would like paizo writes a statement on this problem soon.
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New problem, don't know if it is related to the payment processing issue, but all of my subscriptions have been broken out into multiple orders again. Two orders for April subs, and two for June, and two for October.
Also appears that I have not been getting my Paizo Plus Credits for subscription orders. Not sure how long that has been going on... :(
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New problem, don't know if it is related to the payment processing issue, but all of my subscriptions have been broken out into multiple orders again. Two orders for April subs, and two for June, and two for October.
Also appears that I have not been getting my Paizo Plus Credits for subscription orders. Not sure how long that has been going on... :(
Same here. I see 2 orderes for April and 2 again for June. I also have seen no Paizo+ gold for subscription items since the new store went live.
Paizo Connect did work for about a month or so but seems broken again. I ordered the remastered edition of Pathfinder Season of Ghosts on Demiplane, but the pdf never showed up in my Paizo account. According to Demiplane customer support the problem is on Paizo's side. I contacted Paizo's customer support a week ago but apparently their response time is still very poor.In the same boat, going the other way (have the pdf but no Demiplane discount). I did hear back from paizo support last week saying they are aware of the issue and are looking into it. No word on when it may be fixed though.
Almost a month and no fix in sight it seems, as I just bought the exact same book and have the exact same issue.
Almost a month and no fix in sight it seems, as I just bought the exact same book and have the exact same issue.Paizo Connect did work for about a month or so but seems broken again. I ordered the remastered edition of Pathfinder Season of Ghosts on Demiplane, but the pdf never showed up in my Paizo account. According to Demiplane customer support the problem is on Paizo's side. I contacted Paizo's customer support a week ago but apparently their response time is still very poor.In the same boat, going the other way (have the pdf but no Demiplane discount). I did hear back from paizo support last week saying they are aware of the issue and are looking into it. No word on when it may be fixed though.
Also have the same issue with Hellbreakers and I assume all new titles going forward. It's really frustrating. I get the sense it isn't a priority.
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Really can't wait for you guys to work the kinks out of this new store front. Gotta be rough on the back end.
Hellfire Dispatches and Monster Core 2 pawns on my order. Both shipped now.
Issue 1: Hellfire Dispatches still has not shown up in my library.
Issue 2: Gold for my subscription purchase from last month and this month still has not shown up in my Paizo Plus rewards.
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Really can't wait for you guys to work the kinks out of this new store front. Gotta be rough on the back end.
I feel bad for customer service. "Oh great, it's time for new subs to process" will be swamped for the next 3 weeks. Get caught up just intime to do it all over again.
I think its about time to up-date New Paizo Store Know Issues...
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Really can't wait for you guys to work the kinks out of this new store front. Gotta be rough on the back end.
I feel bad for customer service. "Oh great, it's time for new subs to process" will be swamped for the next 3 weeks. Get caught up just intime to do it all over again.
I think its about time to up-date New Paizo Store Know Issues...
Same here for Galactic Ancestries. Also missing Hellfire Dispatches pdf from my Library, also unable to get PaizoConnect discount for Hellfire Dispatches from Fantasy Grounds’ store.
Also still missing lots of titles in my Store Library. Any ETA for having everything moved over from the legacy library?
1e Rise of the Runelords Player's Guide (for Anniversary Hardcover Edition) still not linked in the store. Only the old 3.5 version is linked.
Gatewalkers Player's Guide (Remastered Hardcover version) still not linked in the store.
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New problem, don't know if it is related to the payment processing issue, but all of my subscriptions have been broken out into multiple orders again. Two orders for April subs, and two for June, and two for October.
Also appears that I have not been getting my Paizo Plus Credits for subscription orders. Not sure how long that has been going on... :(
Customer Service was has gotten the bulk of my issues resolved today. Subscriptions are now unified again, one a month. My Paizo Plus Credits have been updated.
Still no LO Hellfire Dispatches PDF, but from what I've seen no one has.
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CEO
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Sort by Price (ascending or descending) doesn't seem to function in either the Pathfinder or Starfinder sections of the Store.
https://store.paizo.com/pathfinder/ and anything under there
https://store.paizo.com/starfinder/ and anything under thereHowever it does seem to work elsewhere (Virtual Tabletop, Accessories, Miniatures, Other Games, Merch)
That is really weird. We'll investigate why this is.
-Jim
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New problem, don't know if it is related to the payment processing issue, but all of my subscriptions have been broken out into multiple orders again. Two orders for April subs, and two for June, and two for October.
Also appears that I have not been getting my Paizo Plus Credits for subscription orders. Not sure how long that has been going on... :(
Customer Service was has gotten the bulk of my issues resolved today. Subscriptions are now unified again, one a month. My Paizo Plus Credits have been updated.
Still no LO Hellfire Dispatches PDF, but from what I've seen no one has.
Got my LOHD!!!
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Really can't wait for you guys to work the kinks out of this new store front. Gotta be rough on the back end.
I feel bad for customer service. "Oh great, it's time for new subs to process" will be swamped for the next 3 weeks. Get caught up just intime to do it all over again.
I think its about time to up-date New Paizo Store Know Issues...
Same here for Galactic Ancestries. Also missing Hellfire Dispatches pdf from my Library, also unable to get PaizoConnect discount for Hellfire Dispatches from Fantasy Grounds’ store.
Also still missing lots of titles in my Store Library. Any ETA for having everything moved over from the legacy library?
1e Rise of the Runelords Player's Guide (for Anniversary Hardcover Edition) still not linked in the store. Only the old 3.5 version is linked.
Gatewalkers Player's Guide (Remastered Hardcover version) still not linked in the store.
Just an update- The missing PDFs from this month’s sub are now in my library, the remastered Gatewalkers Player’s Guide is now available, and the Paizo Connect has also resolved!
Thank You!
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Sort by Price (ascending or descending) doesn't seem to function in either the Pathfinder or Starfinder sections of the Store.
https://store.paizo.com/pathfinder/ and anything under there
https://store.paizo.com/starfinder/ and anything under thereHowever it does seem to work elsewhere (Virtual Tabletop, Accessories, Miniatures, Other Games, Merch)
That is really weird. We'll investigate why this is.
-Jim
While the team is looking into sorting, I'll also note that "Sort by Updated Date" doesn't seem to work properly on the new store's Library page (and hasn't since release from what I can recall), at least for me, which combined with how the new store doesn't send out emails when PDFs get updated makes it very inconvenient to find newly-updated files when there's 1,000+ files in the library.
Website search feature seams to be broken. I can't tell if this issue has been brought up in this thread... because the search feature is broken. It seems to be stuck at September 2024 time frame.
Sorry, the above post should be moved to this thread.
Paizo Connect isn´t working (again) für purchases made with Fantasy Grounds VTT.
Bought some PF1 stuff during the recent sale and they won´t show in my Paizo Library.
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I'm not sure reviews voting is working as intended.
I'm logged in to the store. I can vote, reload the page, and vote again, and the counter keeps moving up. I hope this is protected from automation, but it still seems to make voting on reviews pointless if ill-intentioned actors can put dozens of votes on any review.
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I'm not sure reviews voting is working as intended.
I'm logged in to the store. I can vote, reload the page, and vote again, and the counter keeps moving up. I hope this is protected from automation, but it still seems to make voting on reviews pointless if ill-intentioned actors can put dozens of votes on any review.
I am no longer encountering this error, so good.
I purchased a 1e scenario (02.11 The Penumbral Accords) as a pdf but the file is not watermarked.
I cannot use rpgchronicles with this unless I have a watermarked pdf.
Some of the faction player handouts also have parts of the background paper a blank grey.
PDFs are no longer watermarked in the new store; I'm not familiar with what rpgchronicles is but it sounds like they should update their system to accept unwatermarked files since that's all that will be available going forward once the old digital content screen is fully retired, and for new purchases starting several months ago.