Customer Service Lead
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The following information, including dates and expected products, is what we currently estimate and may change.
Pathfinder Products
•Pathfinder Flip Mat:
Pathfinder Flip-Mat: Occult Dungeon
•Pathfinder Adventure Path:
Pathfinder Adventure Path: Hoof, Cinder, and Storm(Triumph of the Tusk 2 of 3)
•Pathfinder Accessories:
Pathfinder Accessories: Pathfinder Devine Spell Cards (Remastered)
Pathfinder Accessories: Pathfinder Occult Spell Cards (Remastered)
Pathfinder Accessories: Pathfinder Focus Spell Cards (Remastered)
•Pathfinder Lost Omens:
Pathfinder Lost Omens Divine Mysteries
Starfinder Products
•Starfinder Flip Map:
Starfinder Flip-Mat: Planetary Terrain Multipack
- •Authorization (Order Spawning) Date: 10/31//2024
- •Begin Shipping Estimate: 11/4/2024
- •End Shipping Estimate: 11/15/2024
- •Street Date for Paizo Products: 11/20/2024
Other Annoncements
There are also some other announcements we'd like to make everyone aware of in preparation for the upcoming holiday season and if you may be part of the affected groups. We write this to inform everyone of two delays: Fearsome Forces cases and Divine Mysteries Special Edition.
For the Fearsome Forces cases, we unfortunately discovered that upon arrival of these miniatures at our warehouse, that we were not sent enough to fulfill subscriptions and all orders. We have shipped as many as we can, however some folks will be receiving an email informing them that their order has be affected by this shortage. We are, at this time, in contact with our distributor to get more of these miniatures as soon as possible. In the meantime, our plan is to send out any other current subscription items separately so that you may have them and they are not delayed further. Once more miniatures arrive at our warehouse, we will send out your Fearsome Forces portion as soon as we can.
As for Divine Mysteries Special Edition, it has sadly been delayed in transit to our warehouse. Because of this delay, the release date for specifically the Special Edition is being moved back three weeks to the following release window. Subscribers of the Special Edition book will experience approximately a three week delay before their copies of this ship. Normally this would also mean that the PDF version that Special Edition subscribers get would also be delayed three weeks. However, we will be granting the PDF to Special Edition subscribers at the same time as the Standard Edition subscribers so that you can experience the content while you wait for your physical copy.
We do apologize for the inconvenience and delay concerning these products. Please reach out to us at customer.service@paizo.com if you want to modify or cancel your order.
With the approach of the busy holiday season we want to remind you that both customer service replies and order shipping can take a little longer than normal because of the high volume. This is normal at this time of year. We do whatever we can to keep response times and shipping times as quick as possible, but delays are inevitable. We appreciate your patience and understanding as we move into this busy time of year.
Have a great week!
Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com
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ooh early order spawning! I'm super excited for Divine Mysteries to round our War of the Immortals for campaign building.
Also I'm not affected, but i wanted to say the decision not to delay PDFs for special edition folks is great, and its good to see a company taking care of their customers even when things outside of their control happen.
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Excited for Divine Mysteries! I think it's great that you are giving out the PDF copies for Special Edition subscribers this release window - hopefully no one abuses that
dot
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Yesterday, my watch ended.
Today, my watch begins.
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Wooh, authorized already!
And now my watch begins.
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Well.... they made my auth, and lets just say it is enormous....
Looks like they put the delayed Fearsome Forces brick and Armies of the Dead on the same order but Fearsome Forces is still listed as back ordered. Will see how this one goes.
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my watch begins
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And so my watch begins
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My watch is ticking.
One right on top of another! Man, my reading roster is going to be busting.
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My watch continues. I really hope it goes out today, it would be a big benefit to my mental health to have something to pay attention to other than the election this week.
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My watch has ended, already! Dang
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My watch has ended
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my clock ended
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congrats yall. my watch continues
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Mine's not ended, but shifted to watching for the package to arrive.
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Still watching my auth on the back end saying waiting for back ordered items. Looks like the case/bricks for Armies of the Dead are also flagged as unavailable.
I am guessing they will break up the other items this month like they did last month.
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My watch has ended, see you all next month
Oh no! i am also 'waiting on back ordered items' from my sidecart this month. How did that work last month? Did i screw myself out of my subscriptions?
also why would something that is on backorder move from the sidecart into the subscription order in the first place? Isn't the whole point of the sidecart to prevent that from happening?
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My watch has ended as well! Hope the others don't have to wait as long
And now my watch has ended.
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Welp. my subscriptions are now locked behind a backorder that isn't expected until mid december. Take this as a warning about using the sidecart, I don't think I will trust using it in the future, saving a couple bucks on combined shipping isn't worth losing out on a month of on time subscription material.
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Welp. my subscriptions are now locked behind a backorder that isn't expected until mid december. Take this as a warning about using the sidecart, I don't think I will trust using it in the future, saving a couple bucks on combined shipping isn't worth losing out on a month of on time subscription material.
You can email CS and they will move the side carted item so the rest will ship.
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My wait is over! Also...
Welp. my subscriptions are now locked behind a backorder that isn't expected until mid december. Take this as a warning about using the sidecart, I don't think I will trust using it in the future, saving a couple bucks on combined shipping isn't worth losing out on a month of on time subscription material.
Yeah, this is why I almost put items in my sidecart. I've had my subs locked down as well.
Welp. my subscriptions are now locked behind a backorder that isn't expected until mid december. Take this as a warning about using the sidecart, I don't think I will trust using it in the future, saving a couple bucks on combined shipping isn't worth losing out on a month of on time subscription material.You can email CS and they will move the side carted item so the rest will ship.
I did last week. No response so far, which isn't surprising, CS is pretty backed up and they warned about that up there in the OP.
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I've also emailed customer support to ask them to take a look at my order between the back ordered fearsome forces and what looks like the shifted armies of the dead minis.
Just waiting patiently, but wanted to speak up so those of us in the same situation know that you aren't alone.
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I have had very good answer times by using the ticket portal instead of emails. I dunno how it changes stuff, or if it was just that my own problems were very easy to fix, but yeah.
Using this link (also at the bottom of every pages, labeled as "Customer Service"), and clicking on "[+] New support ticket" right below the search bar at the top. (But if you already sent emails, I wouldn't double dip, mostly pointing this out for future needs.)
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Any word on how/when this is going to work?
However, we will be granting the PDF to Special Edition subscribers at the same time as the Standard Edition subscribers so that you can experience the content while you wait for your physical copy.Folks are definitely getting their PDFs for the standard edition, will SE subscribers get their copies when all the standard editions are shipped (if that hasn't happened yet)?
Usually, when they do stuff like this, they unlock the PDFs around street date. So next week, on the 20th or 21st in this case? But they have not confirmed any date for it.
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i just realized i forgot ot update here: CS did come through for me, the Armies of the Dead minies went back to the side cart, and my regular subscription stuff shipped Friday.
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My long wait, is OVER! Watch completed with the assist of Customer Support, much gratitude!
Battles Subs put back into Side cart until stock is acquired and release dates achieved.