New Physical Product Releases in December 2023


Announcements

Customer Service Representative

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The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in December 2023

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
No Breath to Cry (Season of Ghosts 3 of 4)

•Pathfinder Spell Cards:
Rage of Elements Spell Cards

•Pathfinder Maps:
Pathfinder Flip-Mat: Planes of Metal and Wood

•Authorization (Order Spawning) Date: 11/28/2023 Tentative
•Begin Shipping Estimate: 12/4/2023
•End Shipping Estimate: 12/8/23
•Street Date for Paizo Products: 12/13/23

We are planning to get order authorization started today as noted, but please note it has yet to start as of getting this update out. I am hopeful to have it in motion here shortly.

To that end, we are still experiencing increased ticket volume at this time which is leading to extended periods regarding ticket requests. We are working as quickly as we can to get to folks, but we appreciate your continued patience and understanding while we work through this. Thank you!

Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com


Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Roleplaying Game Subscriber

Dot! And hoping you all get through the ticket volume without too much stress!

Grand Lodge

Dot dot dot, a doot doot dot, doot dot doot... I should learn morse code.

Customer Service Representative

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The authorization process we intended to have in motion today hit some snags so we are having to delay until tomorrow. I have edited the main post to reflect this, but hopefully we will have order authorization in motion so we can help get these items into process as well. Thank you all for your patience and understanding as we work to get everything in order.

Liberty's Edge

Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

My Watch has begun.

Grand Lodge

My watch! It starts!

Horizon Hunters

Notice received. Delivery excitement approaching maximum.


Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Auth received.

Did you really begin shipping yesterday, before the auth run finished? :-)

Customer Service Representative

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It looks like the process in question has gone through, but if you're expecting to see an order created and didn't then please reach out to us.

I have also updated the shipping estimate. We had originally planned to run this process earlier than listed, but I did not have an updated timeframe at that time that coincided. If there are further updates I will do my best to convey them here. Again, thank you all for your continued patience as we move from November into December and the end of the year.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

And now my watch begins.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Authorization received, my watch begins!

Liberty's Edge

Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

That is an incredibly quick turnaround on the shipping. Have you invested in enough Haste spells for the warehouse crew? I hope none get apllied to the raptors by mistake.


Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Dot.


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Pathfinder Roleplaying Game Superscriber

My order has shipped!

And the PDF download is broken!

Huzzah?

Liberty's Edge

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Pathfinder Adventure Path Subscriber

Yeah, it looks like the Season of Ghost download is doing the 179 bytes thing again.

Grand Archive

Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path Subscriber

I’m in the weird boat where I hope my order doesn’t ship, at least until CS sees my email about side carting it


Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

My order shipped. *All* of the pdf files show as "empty" when I try to open them. Now I get to see whether they fix this before I get the actual shipment. :-(

Grand Archive

2 people marked this as a favorite.
Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path Subscriber

Massive compliments to Jackson W and the whole CS team, always so quick to assist, so friendly, just a pleasure to contact. They are coping with the storm of tickets amazingly, so much respect and admiration for them. Keep up the awesome work!


1 person marked this as a favorite.
Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Is anyone else not been getting their free pfs scenarios from their subscriptions? I've had to email that last few months.

Grand Archive

Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path Subscriber
H2Osw wrote:
Is anyone else not been getting their free pfs scenarios from their subscriptions? I've had to email that last few months.

Same boat; that’s one of the things that CS has assisted with each month


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber
H2Osw wrote:
Is anyone else not been getting their free pfs scenarios from their subscriptions? I've had to email that last few months.

Have not received 5 6 or 7.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
werewolfpaladin wrote:
Yeah, it looks like the Season of Ghost download is doing the 179 bytes thing again.

Same, only it's 145 for me. I've informed CS, so they are definitely aware. It's not even the start of their work day yet, so let's give them a chance to fix things before we flood their inboxes, okay? Thanks.

Liberty's Edge

Pathfinder Adventure Path Subscriber
Evan Tarlton wrote:
Same, only it's 145 for me. I've informed CS, so they are definitely aware. It's not even the start of their work day yet, so let's give them a chance to fix things before we flood their inboxes, okay? Thanks.

Yeah, I'm seeing the 145 on the Single File version. My File Per Chapter version is seemingly stuck personalizing.


Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

My file per chapter version disappeared from my downloads when I tried to download it. Weird.

Radiant Oath

Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
werewolfpaladin wrote:
Yeah, it looks like the Season of Ghost download is doing the 179 bytes thing again.

The 179 bytes thing?

Liberty's Edge

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Pathfinder Adventure Path Subscriber
Archpaladin Zousha wrote:
The 179 bytes thing?

Something that's happened in previous months, particularly with new AP volumes where, after personalizing, the file is effectively empty if you actually download it. It's visible after personalizing because the page reports the file's size as something ridiculously small (usually 179 bytes for the "file per chapter" version).

Radiant Oath

Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

So THAT'S why I've been having trouble downloading AP books lately!


Same issue to report as the others this morning. 179 bytes for per-chapter, 149 bytes for single-file PDF. "Trouble downloading this file" results in the same personalization/result. So excited to get my hands on chapter 3!


Pathfinder Roleplaying Game Superscriber
Yoshua wrote:
H2Osw wrote:
Is anyone else not been getting their free pfs scenarios from their subscriptions? I've had to email that last few months.
Have not received 5 6 or 7.

Same here: the last ones I got were #5-03 and #5-04 in early October.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Shipping notice, my watch has been extended however. PDF's are broken for me as well, under 200b each. Rage of Elements cards and the Adventure Path. Hope that gets resolved soon.


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path Subscriber

LOL, first time I've ever gotten my physical copy before my digital copy.


2 people marked this as a favorite.
Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
theLegend76 wrote:
LOL, first time I've ever gotten my physical copy before my digital copy.

Same, lol

Liberty's Edge

Pathfinder Adventure Path Subscriber

The AP "File Per Chapter" download was working last night, so it may be fixed now.

Grand Lodge

Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
werewolfpaladin wrote:
The AP "File Per Chapter" download was working last night, so it may be fixed now.

I was able to download the one file AP as well, so I think we may be in the clear.

Dark Archive

Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I was able to download the single file AP, but I'm running into issues with the flip mat and Rage of Elements spell cards, both in PDF and JPG. The latter two are demonstrating the same behavior described above, essentially empty files within the zip archive.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

And now my watch has ended.


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Single file is still broken for me. Cleared cache and refreshed downloads.

When it is personalizing it comes up with a 62mb file but the file that downloads is empty.

Zip has a PDF with 0 bytes, no interactive map file.

File per chapter downloaded fine.

Customer Service Representative

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Hello folks. Thank you for reporting these issues. We are continuing to work through tickets as quickly as we can, but in general this is something that can happen when new files are released, but I have been informed the files that folks have been reporting have been updated earlier in the week. If you've submitted a ticket, we request you follow the troubleshooting below and updating your already submitted ticket so we have the best information to assist once we are able to attend to your ticket. If you've already done this process, I've personally observed folks report back within 24 hours after that it has suddenly worked as a general not. To that end, here's the troubleshooting:

The problem might be a bad cookie in your browser. To correct the issue, you should delete paizo.com cookies from your web browser. Instructions for how to clear your specific browser are available here: https://paizo.com/threads/rzs43abl?How-to-Clear-Paizocom-Cookies. If you're still having problems, make sure to try a different browser and disable any privacy extensions you might be running. Following the "How to Clear Paizo.com Cookies" instructions fixes most issues.

You may also try using an incognito browser to force a new session from paizo.com.

For folks like Yoshua who notice the personalization coming up with a proper file size: I've had some folks able to right-click and attempt to save-as to get the file to download properly in this state as well. We are advised that if this happens attempting to regenerate the link by clicking "Problems downloading this file? Click here." after having attempted troubleshooting.

After trying the above, if you are still having issues, we likely need a bit more information to help you gain access to your account. If you would answer the following with as much detail as possible then update your ticket or submit a new ticket, we would greatly appreciate it.

When did you try logging in?
What internet browser are you using?
What happens when you try to download the file?
What is the error message you are getting?

We know this may not solve everyone's issues as sometimes things can be a bit more unique, but we do hope this will help a number of folks get access to their PDFs and, as Customer Service continues to get caught back up, provides us the best means to handle these issues as quickly and efficiently as we are able. Thank you all for your continued patience and understanding!


Pathfinder Adventure Path, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Success.

Hit the problem with download button and have successfully downloaded the single file for the AP.

I had tried that when I was initially having issues and it did not fix it, 2 hours later and we have magic.

Good to go!

Dark Archive

Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

I've been able to download the PDFs for the flip mat and spell cards finally, but I'm still not able to download the JPGs. Something odd is going on with the personalization too, at least on the spell cards, as the watermark is in what looks like 24 pt font, but I can deal with that and will try downloading it again.

I'll open a ticket with the appropriate info as requested by Jackson.

Liberty's Edge

Pathfinder Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

My watch has ended and the files have downloaded successfully.


1 person marked this as a favorite.
Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Got my shipment today. So where's my January shipping notice? :-)

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