Jackson Wood's page

GM Numbat wrote:

I'm really looking forward to Elemental Stones.

A little confused that it seems to be listed with subscriptions, but if there is a new boardgame subscription I missed, I want to know and sign up immediately.

True. No subscription.

That's 100% on me not noticing my formatting. This post is meant to indicate all physical releases, not just Subscriptions at this time, though it is often focused on Subscription items. My apologies for the confusion there. I have edited the original post to out from under the Subscription sub-heading. Thank you!

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in January 2024

Pathfinder Products

•Pathfinder Board Game
Pathfinder: Elemental Stones

•Paizo Subscription Products•

•Pathfinder Adventure Path:
Pathfinder Adventure Path: To Bloom Below the Web (Season of Ghosts 4 of 4)

•Pathfinder Maps:

Pathfinder Flip-Mat Classics: Arcane Dungeon

Starfinder Products

•Starfinder Adventure:
Starfinder RPG: Scoured Stars Adventure Path

•Starfinder Adventure Special Edition:
Starfinder RPG: Scoured Stars Adventure Path Special Edition

•Starfinder Maps:
Starfinder Flip-Mat: Data Center

•Authorization (Order Spawning) Date: 1/11/2024
•Begin Shipping Estimate: 1/15/2024
•End Shipping Estimate: 1/26/2024
•Street Date for Paizo Products: 1/31/2024

Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com

Beyond this, if you don't receive your Pathfinder or Starfinder Society Subscriptions for whatever reason when that process begins this week, please reach out to us in Customer Service so we can get those items added for you. We are still working through an increased ticket volume, but we are doing what we can as quickly as we can. We thank you for your continued patience and understanding at this juncture.

Hello folks. Thank you for reporting these issues. We are continuing to work through tickets as quickly as we can, but in general this is something that can happen when new files are released, but I have been informed the files that folks have been reporting have been updated earlier in the week. If you've submitted a ticket, we request you follow the troubleshooting below and updating your already submitted ticket so we have the best information to assist once we are able to attend to your ticket. If you've already done this process, I've personally observed folks report back within 24 hours after that it has suddenly worked as a general not. To that end, here's the troubleshooting:

The problem might be a bad cookie in your browser. To correct the issue, you should delete paizo.com cookies from your web browser. Instructions for how to clear your specific browser are available here: https://paizo.com/threads/rzs43abl?How-to-Clear-Paizocom-Cookies. If you're still having problems, make sure to try a different browser and disable any privacy extensions you might be running. Following the "How to Clear Paizo.com Cookies" instructions fixes most issues.

You may also try using an incognito browser to force a new session from paizo.com.

For folks like Yoshua who notice the personalization coming up with a proper file size: I've had some folks able to right-click and attempt to save-as to get the file to download properly in this state as well. We are advised that if this happens attempting to regenerate the link by clicking "Problems downloading this file? Click here." after having attempted troubleshooting.

After trying the above, if you are still having issues, we likely need a bit more information to help you gain access to your account. If you would answer the following with as much detail as possible then update your ticket or submit a new ticket, we would greatly appreciate it.

When did you try logging in?
What internet browser are you using?
What happens when you try to download the file?
What is the error message you are getting?

We know this may not solve everyone's issues as sometimes things can be a bit more unique, but we do hope this will help a number of folks get access to their PDFs and, as Customer Service continues to get caught back up, provides us the best means to handle these issues as quickly and efficiently as we are able. Thank you all for your continued patience and understanding!

As a typical note, our Customer Service team is unable to meet these requests on the forums currently. I have taken care of this request currently, but for others who may have similar needs, please reach out to us by emailing customer.service@paizo.com with your requests. Thank you!

It looks like the process in question has gone through, but if you're expecting to see an order created and didn't then please reach out to us.

I have also updated the shipping estimate. We had originally planned to run this process earlier than listed, but I did not have an updated timeframe at that time that coincided. If there are further updates I will do my best to convey them here. Again, thank you all for your continued patience as we move from November into December and the end of the year.

The authorization process we intended to have in motion today hit some snags so we are having to delay until tomorrow. I have edited the main post to reflect this, but hopefully we will have order authorization in motion so we can help get these items into process as well. Thank you all for your patience and understanding as we work to get everything in order.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in December 2023

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
No Breath to Cry (Season of Ghosts 3 of 4)

•Pathfinder Spell Cards:
Rage of Elements Spell Cards

•Pathfinder Maps:
Pathfinder Flip-Mat: Planes of Metal and Wood

•Authorization (Order Spawning) Date: 11/28/2023 Tentative
•Begin Shipping Estimate: 12/4/2023
•End Shipping Estimate: 12/8/23
•Street Date for Paizo Products: 12/13/23

We are planning to get order authorization started today as noted, but please note it has yet to start as of getting this update out. I am hopeful to have it in motion here shortly.

To that end, we are still experiencing increased ticket volume at this time which is leading to extended periods regarding ticket requests. We are working as quickly as we can to get to folks, but we appreciate your continued patience and understanding while we work through this. Thank you!

Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com

Is there an idea of how long it will take CS to respond to PDF requests? I emailed two days ago (Street Date) and still have not heard back.

I'd normally be pretty understanding but we have a new game starting with mostly people new to the system and we wanted to start them on the remaster. Had our session zero two days after the "estimated end of shipping" but without the book and have been impatiently waiting since then.

Great question! I happened to be peeking here just now while hustling so I will give the best answer I can which is: as quickly as possible. We are unable to give an exact ETA due to the backlog we're working through, but it is safe to say it's comparable to the beginning of the year if not busier. I know this is a bit of a non-answer, but I wanted to give you some sense. Understandably, we are asking folks to email us to get their PDFs but if you (the general you and less specifically you, Alizor) already have we're getting there and I am sorry I can't give you a better idea.

Thank you all for your understanding and patience as we work through an already large volume of tickets that understandably have come up before Cosmo was able to get in and give an update. If you haven't heard from us yet and have a ticket in, volume is almost always the reason we have yet to get back to you. We are doing what we can as quickly as we can to get through tickets and we appreciate the kindness expressed as we endeavor to get all of this resolved for folks.

Hello folks. Between an extended weekend due to Holiday and general overall ticket and order volume, we have been busier that anticipated. We apologize for being unable to post an update to that effect before today.

To that end, our Warehouse team is doing what they can to get orders out as quickly as possible. If you have a ticket in with us already regarding this matter, we are working through tickets as quickly as we are able but if your order has not shipped by November 15th for whatever reason, please update that current ticket or reach out to CS and let us know and we'll do what we can to help ensure you get those PDFs, that your order looks correct, or anything else we may need to do for your particular set of circumstances.

Again, our apologies we could not get an update out to you all before the weekend.

Our apologies for an update later in the day for many, but it does look like we will be getting authorizations in motion tomorrow as early as we are able. I have edited the original post to reflect this at this time.

If folks are looking to do modify their subscriptions to opt out of what's currently upcoming, please do reach out to us in Customer Support so we can assist. Thank you!

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in November 2023

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path: Let the Leaves Fall (Season of Ghosts 2 of 4)

•Pathfinder Special Edition Rulebook:
Pathfinder Player Core Special Edition
Pathfinder GM Core Special Edition

•Pathfinder Rulebook:
Pathfinder Player Core
Pathfinder GM Core

•Pathfinder Maps:
Pathfinder Flip-Mat: Night Market & Shrine

Starfinder Products

•Starfinder Maps:
Starfinder Flip-Mat: Living Starships

•Authorization (Order Spawning) Date: 10/27/2023
•Begin Shipping Estimate: 10/30/2023
•End Shipping Estimate: 11/09/2023
•Street Date for Paizo Products: 11/15/2023

Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com

General Delay Notes: We apologize for getting this posting up later than usual with authorizations beginning as they are. Authorizations should begin sometime today but we will do our best to keep you informed here if that changes. We appreciate your patience and understanding given this delay.

I am sorry no one posted those notes here when they were made. As has been noted, Customer Service doesn't spend much time in the forums currently so I was personally unaware that something was not posted here for folks. You can find those notes on the FAQ page located here: https://paizo.com/pathfinder/faq down near the bottom.

For ease, I have copy/pasted that information in a spoiler below for folks just as it is a decently sized list.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in September 2023

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:

Pathfinder Adventure Path: Heavy is the Crown (Sky King's Tomb 3 of 3)

•Pathfinder Maps:
Pathfinder Flip-Mat Classics: Haunted Dungeon

Starfinder Products

•Starfinder Maps:
Starfinder Flip-Mat: Mining Operation

•Authorization (Order Spawning) Date: 8/31/2023
•Begin Shipping Estimate: 9/5/2023
•End Shipping Estimate: 9/15/2023
•Street Date for Paizo Products: 9/20/2023

Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com

We're looking into this issue, but it seems to be more complex of an issue than it first appears. Rest assured that it is now on the relevant folks' radar and we'll post here when we've come to a resolution.

For folks who had issues pertaining to downloading Highhelm recently (Last week or so per those currently discussing), our wonderful Tech Team has informed us last night this issue should be corrected. If you have a ticket in with us and have been waiting for a reply, we are working through our backlog of tickets and getting to you all as quickly as possible pertaining to this situation.

If you are reading these forums, then we request you attempt to clear your cookies/cache again before attempting to download. So far in the replies I have received from folks and the the message here from AJCarrington about their download this morning, downloads should be good to go. However, if you are still having difficulties with your download or otherwise, please reach out to us in Customer Service and we will do what we can to further assist. Thank you!

We are sorry for any confusion including the Free RPG day items for this month caused. We figured since it was happening this month that folks might appreciate knowing what the items were if they had a product page available or were linked to the Free RPG page associated. You are correct that these items are typically released a month later and will endeavor to communicate that more accurately in the future. Thank you all!

Help, it keeps downloading empty file for me x'D I'm not sure how to fix this bug since the "attempt reloading this" usually just reloads same file multiple times for me

Thank you for letting us know this happened at all. We were informed this question came up and figured hopping over to the forums to help out was something we could make happen today. In general, if you are having issues with some part of website functionality like that we highly recommend you reach out to us in Customer Service as we don't typically spend time on the forums these days. I figured just posting something to this effect here would be helpful for folks that catch this later beyond hopefully having some assistance provided.

As to your issue at hand, it sounds like it could be bad cookies/cache. To correct the issue, you should delete paizo.com cookies from your web browser. Instructions for how to clear your specific browser are available here: https://paizo.com/threads/rzs43abl?How-to-Clear-Paizocom-Cookies. If you're still having problems, make sure to try a different browser and disable any privacy extensions you might be running. Following the "How to Clear Paizo.com Cookies" instructions fixes most issues.

If that doesn't help you get access to that digital content as intended then definitely reach out to us by sending an email to Customer Service and we'll do what we can to further assist that way. I hope this helps, but we'll be there waiting for you if it doesn't. Thanks!

Subject : New Physical Product Releases June

The following information, including dates and expected products, is what we currently estimate and may change.
New Physical Product Releases in June 2023
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path:
Pathfinder Adventure Path: Worst of All Possible Worlds (Stolen Fate 3 of 3)

•Pathfinder Lost Omens Special Edition Rulebook:
Pathfinder Lost Omens Highhelm Special Edition

•Pathfinder Lost Omens Rulebook:
Pathfinder Lost Omens Highhelm

•Pathfinder Maps:
Pathfinder Flip-Mat: Darklands Dangers Multi-Pack

•Free RPG Day•
Pathfinder Products
Pathfinder Free RPG Day Adventure: A Few Flowers More

Starfinder Products
Starfinder Free RPG Day Adventure: Operation Seaside Park

•Authorization (Order Spawning) Date: 6/8/2023
•Begin Shipping Estimate: 6/12/2023
•End Shipping Estimate: 6/23/2023
•Street Date for Paizo Products: 6/28/2023

Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com