Customer Service Lead Representative
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The following information, including dates and expected products, is what we currently estimate and may change.
•Paizo Subscription Products•
Pathfinder Products
•Pathfinder Adventure Path:
Pathfinder Adventure Path #186: Ghost King’s Rage Blood Lords (6 of 6)
•Pathfinder Lost Omens:
Pathfinder Society Guide Special Edition
•Pathfinder Maps:
Pathfinder Flip-Mat: Swamp Ruins
•Starfinder Adventure Path:
A Light in the Dark (Drift Hackers 1 of 3)
•Pathfinder Accessories:
Pathfinder Abomination Vaults Battle Cards
•Non-subscription Paizo Products•
•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —
•Non-subscription Products by other Publishers•
•Authorization (Order Spawning) Date: Monday, November 28th
•Begin Shipping Estimate: Wednesday, November 30th
•End Shipping Estimate: Friday, December 9th
•Street Date for Paizo Products: Wednesday, December 14th
Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer
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Looking forward to it!
Yes. Aaron said in another thread that they're in the warehouse ready to go.
Dot.
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Hopefully mine will ship on time and not alnost 2 weeks after street date.
Happy (potential) Order Spawning Day everyone! Last one for 2022, where has the time gone?
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Customer Service Lead Representative
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We have had a bit of a technical glitch in our system that prevented us creating physical subscription orders today as intended. We are troubleshooting the issue and hope to have it resolved by tomorrow. At this time, we do not foresee an impact on our expected start shipping date of Wednesday, 30 November 2022.
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Director of Customer Service
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The glitch in the system was found. We will create physical subscription orders first thing tomorrow morning. Please keep an eye on your email inbox for your orders. If you find a problem, email customer.service@paizo.com as soon as possible. We hope to give the warehouse the go-ahead to ship on Wednesday and want to resolve all issues first.
And now my watch begins.
My watch begins.
We are experiencing shipping delays due to inclement weather. Thanks for your patience and patronage.
That's lucky for me as I hope to delay this months and combine with next months subscription *fingers crossed* (CS Ticket #175248)
Cheers to everyone for another great year and have a very happy holidays both Paizo staff and everyone else! See ya in the new year!
My waych begins.
Got my notification yesterday. Waiting the shipping notice.
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My watch has ended ;)
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Customer Service Lead Representative
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The CS team has given our warehouse team the green light to begin shipping subscriptions as of yesterday 12/1
If you have are having any trouble with your December subscription orders please send an email to customer service at customer.service@paizo.com so we can ensure your order processed properly!
many thanks!
And now my watch has ended.
My watch has ended!
Now, the _real_ wait begins, as I wait for the newest AP to ship out!
The watch sentinel can now take a rest, the watch has ended.
Does anyone know the current expected time to get a reply from CS through email? I know it is slow, but it's been a month for me now.
I have generally gotten replies much earlier than that, but my e-mails have usually been urgent (related to orders about to ship). Non-urgent issues do seem to take longer, but if you have gone a whole month with no reply whatsoever, you probably want to ping them about it with another e-mail that references whatever ticket number they gave you.
I emailed customer service last week and got a reply and resolution the same day. It was only two hours later, in fact. I find putting a succinct description of the problem in the email subject helps.
I put an email in Sunday and had it resolved Monday. I don't think they have the back log they used to have, I would definitely nudge them if it went beyond a week.
And it's in my hot little hands! For anyone in the DC area who uses UPS-MI, yeah, that was a hella long wait. I'm guessing all the snow events?
Anyway, looking forward to the January thread and offerings!