Customer Service Representative
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The following information, including dates and expected products, is what we currently estimate and may change.
- Paizo Subscription Products
Adventure Path: The Inferno Gate (Hell’s Vengeance 3 of 6)
Campaign Setting: Heaven Unleashed
Player Companion: Armor Master’s Handbook
Maps: Map Pack - Road System
Cards: —
Roleplaying Game: —
Modules: —
Pawns: —
Adventure Card Game: —
Adventure Card Game Class Decks: Alchemist - Non-Subscription Products by Paizo
Flip-Mat Classics: River Crossing (Flip-Mat Classics are not included in the Pathfinder Maps subscription, but subscribers who preorder this set will receive a free PDF edition of this product when the print edition ships.) - Subscription Product by other Publishers
Comics: Hollow Mountain #5
Tales: Hellknight
Battles Miniatures: —
Legends: Mummy's Mask #5: The Slave Trenches of Hakotep - Non Subscription Product by other Publishers
— - Authorization (Order Spawning) Date: April 7th
- Begin Shipping Estimate: April 11th
- End Shipping Estimate: April 22nd
- Street Date for Paizo Products: April 27th
↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄
Everything's back to normal now. Just in case you missed our temporary April Fool's post, here are the fake product names that were posted:
-Adventure Path: The Inferno Crate
-Campaign Setting: Heaven Unbleached
-Player Companion: Amour Master's Handbook
-Maps: Map Pack: Toad System
-Class Deck: Allergist
-Flip-Mat Classics: Sliver Crossing
-Tales: Bellknight
-Legends: Mummy's Mask #5: The Rave Stenches of Hakotep
We also posted our subscription dates as:
Authorization (Order Spawning) Date: April 7th, 2016
Begin Shipping Estimate: April 11th, 2017
End Shipping Estimate: April 22nd, 2018
Street Date for Paizo Products: April 27th, 2019
Hope we didn't give anyone TOO much of a panic attack! Happy April Fool's Day, everyone! :P
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I want to know what is in The Inferno Crate.
I'm sure it's full of devil's food cake and hot mints!
I've got a pretty good idea what the Rave Stenches are like... I think...
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Maps: Map Pack - Toad System
Looks like someone's already pirated the Toad System maps. Then again, when you have to wait three years for street date, I guess it's inevitable that they would leak eventually. :\
UPDATE: Welp, that was enjoyable while it lasted. I've now changed all of the April Fool's product names back to normal. Hope some folks got a chuckle or two out of our goofy post! Have a good weekend, everybody! :D
We did! It was funny! Thanks!
That's great, I was starting to worry how much shipping would cost for The Inferno Crate. :-)
Can't you just convert a Victoria's Secret catalog (and whatever is the man equivalent) to gold pieces. :-)
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Customer Service Representative
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Is the ACG Adventure Chest shipping this month? It's on my list of stuff on my My Subscriptions page, but it's not listed here.
Hi Eliandra,
Thanks for your question! I've just done a bit of investigating on this, and it seems that they won't be here in time for this month's subscriptions. Sorry for the confusion! For the time being, we're going to move them to May, and we'll try to give updates if we have any new info on them.
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Is the ACG Adventure Chest shipping this month? It's on my list of stuff on my My Subscriptions page, but it's not listed here.Hi Eliandra,
Thanks for your question! I've just done a bit of investigating on this, and it seems that they won't be here in time for this month's subscriptions. Sorry for the confusion! For the time being, we're going to move them to May, and we'll try to give updates if we have any new info on them.
Awesome, thanks! I'll look forward to seeing it in May!
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Customer Service Representative
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Are we going to be receiving both issue #5 and #6 of Hollow Mountain this month?
Hi Theryon,
Unfortunately, it looks like neither #5 or #6 of Hollow Mountain will be ready to go for this month's subscriptions. We're sorry for the mixup, but for the time being we've pushed both back to May. If we get any more news, we'll be sure to letcha know!
Edit: We've now received #5, so that'll be going out this month! Number 6 is still slated for May.
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Awesome, thanks! I'll look forward to seeing it in May!Is the ACG Adventure Chest shipping this month? It's on my list of stuff on my My Subscriptions page, but it's not listed here.Hi Eliandra,
Thanks for your question! I've just done a bit of investigating on this, and it seems that they won't be here in time for this month's subscriptions. Sorry for the confusion! For the time being, we're going to move them to May, and we'll try to give updates if we have any new info on them.
I looked at Ultra-Pro's website for the case/chest. It pointed me to Channel Fireball as an official seller. (I guess?) On that website, it says the end of May as the release. I was hoping to get one before PaizoCon.
Customer Service Manager
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See the little comic #5 as it bravely traverses ocean and land to fight its way, ever forward to the loading dock of a humble warehouse. Bursting forth from its cardboard containment, leaping for joy from its pallets. Ascending to its place on the shelves, eagerly awaiting placement into the packages lining up to make their final journey into the hands of our ardent readers, fervent fans and committed collectors.
TL;DR: Hollow Mountain #5 hit the dock at 7am this morning. Just in the nick of time to be included in April's order spawning.
You should totally make that it's own comic book. :-)
The Brave Little Comic, a way better story than that Brave Little Toaster. LOL
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CS 3 checking in.
Don't get cocky. ;-)
♪♫
Don't mind me, nothing to see here.
Look at the size of that auth.
Order has spawned! I repeat, Order has spawned!
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Customer Service Representative
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Hooray, auth seems to have finished! If you have subscriptions and have not yet received your confirmation email, let our Customer Service department know and we'll be glad to take a look for you. Either create your own thread in the CS forums, send an email to customer.service@paizo.com or give us a call.
Sidenote: we've noticed that some folks with the Legends subscription had an extra copy of the CD Set generated into their orders. We're currently doing some investigating into this issue, so hopefully we'll have a fix soon. If your order has two CD Sets in error, just hang tight for now while we try to figure out the best way to get them back to normal. Thanks for your patience!
In my auth email, the CD is listed twice, once under "Bundles" with no price and a note that it will be in my downloads once the shipment goes out, and once under "shipment" with the right (I think) price attached. I suspect this is the way it's supposed to be, not an extra copy.
Just received my SHIPPED email. It's not often I'm at the front of the line. Very cool.
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Customer Service Representative
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In my auth email, the CD is listed twice, once under "Bundles" with no price and a note that it will be in my downloads once the shipment goes out, and once under "shipment" with the right (I think) price attached. I suspect this is the way it's supposed to be, not an extra copy.
Hi Ed,
I took a look into your order, and it seems that there was a small issue which we sent you an email about, but it's all sorted out now and it looks like your order should be shipped soon. :)
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Customer Service Representative
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Forgot to mention yesterday, but we've started the shipping process! Orders started being printed and shipped yesterday, and we anticipate having them all sent out by the 22nd. We'll keep you updated if there are any hiccups, and then give the all-clear when everyone should have received their shipping email.
Just let us know if there are any questions in the meantime!
In my auth email, the CD is listed twice, once under "Bundles" with no price and a note that it will be in my downloads once the shipment goes out, and once under "shipment" with the right (I think) price attached. I suspect this is the way it's supposed to be, not an extra copy.Hi Ed,
I took a look into your order, and it seems that there was a small issue which we sent you an email about, but it's all sorted out now and it looks like your order should be shipped soon. :)
Thanks, Katina.
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Checking UPS-MI is like watching a pot of water boil... with the burner turned off. Argh!
What I can't figure out is why my package arrived in Buffalo (about 60 miles west of here) Monday about 8 PM and was routed through East Syracuse (about a hundred miles east of here) late Monday night and Tuesday morning, to arrive here yesterday (Tuesday) about 1 PM. Ah, well, I'm sure the bureaucrats have a reason for what they do.
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Customer Service Manager
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What I can't figure out is why my package arrived in Buffalo (about 60 miles west of here) Monday about 8 PM and was routed through East Syracuse (about a hundred miles east of here) late Monday night and Tuesday morning, to arrive here yesterday (Tuesday) about 1 PM. Ah, well, I'm sure the bureaucrats have a reason for what they do.
Shipping Logistics!
Heh. Google "New York State Thruway". :-)
I have noticed that my package routinely crosses the Delaware River at least three times. After presumably landing at the Philadelphia Airport, it is taken over to southern NJ and then back to Philadelphia before finally being sent to my local post office back in NJ for delivery to my home.
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Customer Service Manager
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I'm not sure of the specifics out East but likely what is happening is that Buffalo is where Mail Innovations has a regional sorting facility for packages. When they've got a bin/truck ready, they deliver it to your regional USPS facility (East Syracuse?) who either ships it to an even more local post office or depending on what their facilities are like, hands it off to your mail person for delivery.
East Syracuse is, as I implied earlier, about 150 miles east of Buffalo, and on the east side of Syracuse. Rochester is between them, about 60 miles east of Buffalo. All three cities are directly on (well, the city of Rochester is about ten miles north of) the NYS Thruway. I imagine that Syracuse is considered more a hub — it's certainly more centrally located, on the intersection of the Thruway and Interstate 81, which pretty much bisects the state N to S, and connects Binghamton in the Southern Tier with Montreal. It's just that I can imagine the guys in my local post office, which is about 300 yards south of the Thruway, waving to my package as it goes by on the way to Syracuse. "See ya tomorrow!" Just seems odd, but if the USPS, government (well, ex-government) bureaucracy that it is, thinks it's more efficient to send stuff 200 miles out of its way, more power to 'em. :-)
Is the shipping still not finished ?
The estimated date was April 22 and my subscription is still pending, so I just wanted to check.
Hello Cyria,
It looks like one of the items in your sidecart was not ready to go but still got pulled into the order. I have moved it back to your sidecart and am getting the order underway.