April 2016 New Release Shipping Thread


Customer Service

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Paizo Employee Customer Service Representative

The following information, including dates and expected products, is what we currently estimate and may change.

New Releases in April

↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄

April Fools!:
April Fools! We'll be correcting this thread with the real titles towards the end of today, but all the links should still lead to the actual products that are being released this month. All authorization and shipping dates will be in 2016. :)

Everything's back to normal now. Just in case you missed our temporary April Fool's post, here are the fake product names that were posted:

-Adventure Path: The Inferno Crate
-Campaign Setting: Heaven Unbleached
-Player Companion: Amour Master's Handbook
-Maps: Map Pack: Toad System
-Class Deck: Allergist
-Flip-Mat Classics: Sliver Crossing
-Tales: Bellknight
-Legends: Mummy's Mask #5: The Rave Stenches of Hakotep

We also posted our subscription dates as:
Authorization (Order Spawning) Date: April 7th, 2016
Begin Shipping Estimate: April 11th, 2017
End Shipping Estimate: April 22nd, 2018
Street Date for Paizo Products: April 27th, 2019

Hope we didn't give anyone TOO much of a panic attack! Happy April Fool's Day, everyone! :P

Shadow Lodge

Huh, I was kind of interested in Heaven Unbleached...

Liberty's Edge

Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

I want to know what is in The Inferno Crate.

Customer Service Representative

2 people marked this as a favorite.
Dragnmoon wrote:
I want to know what is in The Inferno Crate.

Are you suuuure?

Silver Crusade

Dragnmoon wrote:
I want to know what is in The Inferno Crate.

I'm curious if it's anything like a Chelish Crux.


Pathfinder Companion, Maps, Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I'm sure it's full of devil's food cake and hot mints!

Liberty's Edge

Can Allergists make sneeze bombs?

Do Bellknights take stealth penalties from all the noise their armor generates?


I've got a pretty good idea what the Rave Stenches are like... I think...


2 people marked this as a favorite.
Katina Davis wrote:


Maps: Map Pack - Toad System

Looks like someone's already pirated the Toad System maps. Then again, when you have to wait three years for street date, I guess it's inevitable that they would leak eventually. :\

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

UPDATE: Welp, that was enjoyable while it lasted. I've now changed all of the April Fool's product names back to normal. Hope some folks got a chuckle or two out of our goofy post! Have a good weekend, everybody! :D

Silver Crusade

Is the ACG Adventure Chest shipping this month? It's on my list of stuff on my My Subscriptions page, but it's not listed here.


Katina Davis wrote:
UPDATE: Welp, that was enjoyable while it lasted. I've now changed all of the April Fool's product names back to normal. Hope some folks got a chuckle or two out of our goofy post! Have a good weekend, everybody! :D

We did! It was funny! Thanks!


That's great, I was starting to worry how much shipping would cost for The Inferno Crate. :-)

Liberty's Edge

Pathfinder Companion Subscriber

I just want to give a shout out to the Amour Master's Handbook. I would totally have bought that.


Can't you just convert a Victoria's Secret catalog (and whatever is the man equivalent) to gold pieces. :-)

Paizo Employee Customer Service Representative

Eliandra Giltessan wrote:
Is the ACG Adventure Chest shipping this month? It's on my list of stuff on my My Subscriptions page, but it's not listed here.

Hi Eliandra,

Thanks for your question! I've just done a bit of investigating on this, and it seems that they won't be here in time for this month's subscriptions. Sorry for the confusion! For the time being, we're going to move them to May, and we'll try to give updates if we have any new info on them.

Grand Lodge

Are we going to be receiving both issue #5 and #6 of Hollow Mountain this month?

Silver Crusade

Katina Davis wrote:
Eliandra Giltessan wrote:
Is the ACG Adventure Chest shipping this month? It's on my list of stuff on my My Subscriptions page, but it's not listed here.

Hi Eliandra,

Thanks for your question! I've just done a bit of investigating on this, and it seems that they won't be here in time for this month's subscriptions. Sorry for the confusion! For the time being, we're going to move them to May, and we'll try to give updates if we have any new info on them.

Awesome, thanks! I'll look forward to seeing it in May!

Paizo Employee Customer Service Representative

Theryon Stormrune wrote:
Are we going to be receiving both issue #5 and #6 of Hollow Mountain this month?

Hi Theryon,

Unfortunately, it looks like neither #5 or #6 of Hollow Mountain will be ready to go for this month's subscriptions. We're sorry for the mixup, but for the time being we've pushed both back to May. If we get any more news, we'll be sure to letcha know!

Edit: We've now received #5, so that'll be going out this month! Number 6 is still slated for May.

Grand Lodge

Eliandra Giltessan wrote:
Katina Davis wrote:
Eliandra Giltessan wrote:
Is the ACG Adventure Chest shipping this month? It's on my list of stuff on my My Subscriptions page, but it's not listed here.

Hi Eliandra,

Thanks for your question! I've just done a bit of investigating on this, and it seems that they won't be here in time for this month's subscriptions. Sorry for the confusion! For the time being, we're going to move them to May, and we'll try to give updates if we have any new info on them.

Awesome, thanks! I'll look forward to seeing it in May!

I looked at Ultra-Pro's website for the case/chest. It pointed me to Channel Fireball as an official seller. (I guess?) On that website, it says the end of May as the release. I was hoping to get one before PaizoCon.

Liberty's Edge

Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
Theryon Stormrune wrote:
I was hoping to get one before PaizoCon.

I am hoping to buy it at PaizoCon

Lantern Lodge Customer Service Manager

4 people marked this as a favorite.

See the little comic #5 as it bravely traverses ocean and land to fight its way, ever forward to the loading dock of a humble warehouse. Bursting forth from its cardboard containment, leaping for joy from its pallets. Ascending to its place on the shelves, eagerly awaiting placement into the packages lining up to make their final journey into the hands of our ardent readers, fervent fans and committed collectors.

TL;DR: Hollow Mountain #5 hit the dock at 7am this morning. Just in the nick of time to be included in April's order spawning.


You should totally make that it's own comic book. :-)


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path Subscriber

The Brave Little Comic, a way better story than that Brave Little Toaster. LOL

Paizo Employee Customer Service Representative

UPDATE: Hollow Mountain #5 has been added! Huzzah!

Paizo Employee Customer Service Representative

4 people marked this as a favorite.

Alright, folks! All wings have reported in and we are currently locking auth-foils in attack position! Pew pew pew!

Customer Service Representative

3 people marked this as a favorite.

CS 3 checking in.

Lantern Lodge Customer Service Manager

3 people marked this as a favorite.

Stabilize your rear deflectors... Watch for enemy orders.

Shadow Lodge

2 people marked this as a favorite.

I got one!


Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path Subscriber

Don't get cocky. ;-)


*slides casually through*

*whistles nonchalantly*

♪♫

Don't mind me, nothing to see here.


Pathfinder Card Game Subscriber

Look at the size of that auth.


Order has spawned! I repeat, Order has spawned!

Paizo Employee Customer Service Representative

Hooray, auth seems to have finished! If you have subscriptions and have not yet received your confirmation email, let our Customer Service department know and we'll be glad to take a look for you. Either create your own thread in the CS forums, send an email to customer.service@paizo.com or give us a call.

Sidenote: we've noticed that some folks with the Legends subscription had an extra copy of the CD Set generated into their orders. We're currently doing some investigating into this issue, so hopefully we'll have a fix soon. If your order has two CD Sets in error, just hang tight for now while we try to figure out the best way to get them back to normal. Thanks for your patience!


Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

In my auth email, the CD is listed twice, once under "Bundles" with no price and a note that it will be in my downloads once the shipment goes out, and once under "shipment" with the right (I think) price attached. I suspect this is the way it's supposed to be, not an extra copy.


Just received my SHIPPED email. It's not often I'm at the front of the line. Very cool.

Paizo Employee Customer Service Representative

Ed Reppert wrote:
In my auth email, the CD is listed twice, once under "Bundles" with no price and a note that it will be in my downloads once the shipment goes out, and once under "shipment" with the right (I think) price attached. I suspect this is the way it's supposed to be, not an extra copy.

Hi Ed,

I took a look into your order, and it seems that there was a small issue which we sent you an email about, but it's all sorted out now and it looks like your order should be shipped soon. :)

Paizo Employee Customer Service Representative

Forgot to mention yesterday, but we've started the shipping process! Orders started being printed and shipped yesterday, and we anticipate having them all sent out by the 22nd. We'll keep you updated if there are any hiccups, and then give the all-clear when everyone should have received their shipping email.

Just let us know if there are any questions in the meantime!


Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber
Katina Davis wrote:
Ed Reppert wrote:
In my auth email, the CD is listed twice, once under "Bundles" with no price and a note that it will be in my downloads once the shipment goes out, and once under "shipment" with the right (I think) price attached. I suspect this is the way it's supposed to be, not an extra copy.

Hi Ed,

I took a look into your order, and it seems that there was a small issue which we sent you an email about, but it's all sorted out now and it looks like your order should be shipped soon. :)

Thanks, Katina.


2 people marked this as a favorite.
Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Checking UPS-MI is like watching a pot of water boil... with the burner turned off. Argh!


Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

What I can't figure out is why my package arrived in Buffalo (about 60 miles west of here) Monday about 8 PM and was routed through East Syracuse (about a hundred miles east of here) late Monday night and Tuesday morning, to arrive here yesterday (Tuesday) about 1 PM. Ah, well, I'm sure the bureaucrats have a reason for what they do.

Lantern Lodge Customer Service Manager

Ed Reppert wrote:
What I can't figure out is why my package arrived in Buffalo (about 60 miles west of here) Monday about 8 PM and was routed through East Syracuse (about a hundred miles east of here) late Monday night and Tuesday morning, to arrive here yesterday (Tuesday) about 1 PM. Ah, well, I'm sure the bureaucrats have a reason for what they do.

Shipping Logistics!

Grand Lodge

Probably because there is no direct truck route from Buffalo to your location.


Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

Heh. Google "New York State Thruway". :-)


Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I have noticed that my package routinely crosses the Delaware River at least three times. After presumably landing at the Philadelphia Airport, it is taken over to southern NJ and then back to Philadelphia before finally being sent to my local post office back in NJ for delivery to my home.

Grand Lodge

Ed Reppert wrote:
Heh. Google "New York State Thruway". :-)

I said truck route, not road. :P

Lantern Lodge Customer Service Manager

I'm not sure of the specifics out East but likely what is happening is that Buffalo is where Mail Innovations has a regional sorting facility for packages. When they've got a bin/truck ready, they deliver it to your regional USPS facility (East Syracuse?) who either ships it to an even more local post office or depending on what their facilities are like, hands it off to your mail person for delivery.


Paizo Superscriber; Pathfinder Companion, LO Special Edition, Pathfinder Accessories, PF Special Edition Subscriber; Starfinder Superscriber

East Syracuse is, as I implied earlier, about 150 miles east of Buffalo, and on the east side of Syracuse. Rochester is between them, about 60 miles east of Buffalo. All three cities are directly on (well, the city of Rochester is about ten miles north of) the NYS Thruway. I imagine that Syracuse is considered more a hub — it's certainly more centrally located, on the intersection of the Thruway and Interstate 81, which pretty much bisects the state N to S, and connects Binghamton in the Southern Tier with Montreal. It's just that I can imagine the guys in my local post office, which is about 300 yards south of the Thruway, waving to my package as it goes by on the way to Syracuse. "See ya tomorrow!" Just seems odd, but if the USPS, government (well, ex-government) bureaucracy that it is, thinks it's more efficient to send stuff 200 miles out of its way, more power to 'em. :-)


Adventure Path Charter Subscriber; Pathfinder Companion, Lost Omens, Maps, Pawns, Rulebook Subscriber

Is the shipping still not finished ?
The estimated date was April 22 and my subscription is still pending, so I just wanted to check.

Customer Service Representative

Hello Cyria,

It looks like one of the items in your sidecart was not ready to go but still got pulled into the order. I have moved it back to your sidecart and am getting the order underway.

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